Prev: WANTED BUSINESS & TECH COMPUTING TELECOM AND NETWORKING EQUIPMENT & SOFTWARE
Next: Setting up a LAN
From: 123Jim on 21 Jun 2010 11:41

"Steve Giannoni" <casagiannoni(a)optonline.net> wrote in message
news:aa1v16lglqhqt12nrhdd5r0pdki8ut2116(a)4ax.com...
> Latest from M$ : "Working to resolve your problem."
>

Thanks or keeping us informed.
Maybe they'll send out an update to fix their update .. hope it works .. or
they'll have to send out a further update to fix the update that is supposed
to fix that update ;) .. I've replied to about 3 other newsgroup posters who
have the same problem.


From: Steve Giannoni on 22 Jun 2010 13:10
The following from M$ ACTUALLY WORKED :


Dear Customer,



Thank you for contacting Microsoft Windows Update Support. My name is
Joyce and I am glad to work with you. You can contact me directly by
sending an email to v-30jlia(a)mssupport.microsoft.com with the case ID
SRX1133734698 in the subject line.



From your description, I understand that Microsoft .NET Framework 3.5
SP1 Update for Windows Server 2003 and Windows XP x86 (KB982168) and
Microsoft .NET Framework 3.5 SP1 and .NET Framework 2.0 SP2 Security
Update for Windows 2000, Windows Server 2003, and Windows XP
x86(KB979909) failed to install. We will work together to resolve this
specific issue through the course of the case. If there has been any
misunderstanding, please let me know. I understand the inconvenience
you have experienced. Please be assured that I will do my best to help
you.



This issue can be caused by a damaged .NET Framework component. Based
on its current status, I suggest trying the following troubleshooting
steps.



Step 1: Remove .NET Framework using removal tool

================================

1. Please download the tool from the following link:

http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip



Please Note: The third-party product discussed here is manufactured by
a company that is independent of Microsoft. We make no warranty,
implied or otherwise, regarding this product's performance or
reliability.



2. Please save the zip file (dotnetfx_cleanup_tool.zip) from the above
link to the local Desktop and extract it.

3. Double click cleanup_tool.exe to run the tool.

4. Please follow the instructions given.

In the "Product to cleanup:" box, please select ".NET Framework - All
versions".

5. Click "Cleanup Now" button.



After removing .NET Framework components, let's reinstall .NET
Framework 3.5 Service Pack 1 and its update.



Step 2: Manually downloading and installing Microsoft .NET Framework
3.5

=======================================================

Please note: The size of Microsoft .NET Framework 3.5 and .NET
Framework 3.5 Service Pack 1 is a little big. Your patience to
download the update is much appreciated.



1. Click the following link:



Microsoft .NET Framework 3.5 and .NET Framework 3.5 Service Pack 1

http://download.microsoft.com/download/2/0/E/20E90413-712F-438C-988E-FDAA79A8AC3D/dotnetfx35.exe



2. When the file download window appears, please click "Save", and
follow the directions to save it on the Desktop. After downloading the
Microsoft .NET Framework 3.5 setup file on your Desktop, double-click
to manually install it.



However, if any error is encountered when installing .NET Framework
3.5, please capture a screenshot of the error message:



How to capture a Screenshot:

======================

1. When the error appears, please press the "Print Screen" key
(PrtScn) on your keyboard.

2. Click "Start", click "Run", type MSPAINT, and click "OK".

3. In Paint, click "Paste" under the "Edit" Menu, click "Save" under
the "File" menu, type a file name for the screenshot, choose JPEG as
"Save as type", click "Desktop" on the left pane, and click "Save".

4. Please find the screenshot on the Desktop and send it as an
attachment to: v-30jlia(a)mssupport.microsoft.com .



Note: When attaching files to emails, the process will vary depending
on the email application being used. While you are composing the
email, most applications will provide you with either an "Attach"
button or Paper Clip Icon to click in order to attach a file. After
clicking this button/icon you must browse to the file you wish to
attach and select it by either double clicking it or clicking it once
and then clicking on the "Attach" button.



Please try my suggestions and let me know the results at your earliest
convenience. If you have any other questions, please do not hesitate
to let me know.



Best Regards,



Joyce

v-30jlia(a)mssupport.microsoft.com

Microsoft Windows Support Professional



Very satisfied customers are my top priority. Please let either myself
or my manager know what you think of the level of service provided.
You can send feedback directly to my manager, Joshua Chen at
v-30josc(a)mssupport.microsoft.com



Bing.com was designed to help you overcome search overload and make
faster, more informed decisions when searching online. Try Bing now at
http://www.bing.com




On Mon, 21 Jun 2010 16:41:43 +0100, "123Jim"
<jnkjnjnini(a)uhnuhnunuhnuy.invalid> wrote:

>
>"Steve Giannoni" <casagiannoni(a)optonline.net> wrote in message
>news:aa1v16lglqhqt12nrhdd5r0pdki8ut2116(a)4ax.com...
>> Latest from M$ : "Working to resolve your problem."
>>
>
>Thanks or keeping us informed.
>Maybe they'll send out an update to fix their update .. hope it works .. or
>they'll have to send out a further update to fix the update that is supposed
>to fix that update ;) .. I've replied to about 3 other newsgroup posters who
>have the same problem.
>
From: J G Miller on 22 Jun 2010 13:28
On Tue, 22 Jun 2010 13:10:58 -0400, Steve Giannoni wrote:

> The following from M$ ACTUALLY WORKED :

To me it sounds as if they offered you exactly the same advice
and instructions which 123jim painstakingly spelled out.
From: 123Jim on 22 Jun 2010 13:40

"J G Miller" <miller(a)yoyo.ORG> wrote in message
news:hvqrsi$odg$5(a)news.eternal-september.org...
> On Tue, 22 Jun 2010 13:10:58 -0400, Steve Giannoni wrote:
>
>> The following from M$ ACTUALLY WORKED :
>
> To me it sounds as if they offered you exactly the same advice
> and instructions which 123jim painstakingly spelled out.

It's true .. but good to hear that I was on the right tracks .. I was
beginning to wonder. :))


From: 123Jim on 22 Jun 2010 13:41

"Steve Giannoni" <casagiannoni(a)optonline.net> wrote in message
news:ekr126d74rfbbaplek04vr9bdvlvemfkel(a)4ax.com...
> The following from M$ ACTUALLY WORKED :
>
>
> Dear Customer,
>
>
>
> Thank you for contacting Microsoft Windows Update Support. My name is
> Joyce and I am glad to work with you. You can contact me directly by
> sending an email to v-30jlia(a)mssupport.microsoft.com with the case ID
> SRX1133734698 in the subject line.
>


Thanks for letting us know .. I'm glad it's all sorted out for you now.
cheers


First  |  Prev  |  Next  |  Last
Pages: 1 2 3 4
Prev: WANTED BUSINESS & TECH COMPUTING TELECOM AND NETWORKING EQUIPMENT & SOFTWARE
Next: Setting up a LAN