KB979683 & KB978601 Windows won't load
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From: Brett on 16 Apr 2010 16:16 I have Norton Antivirus 2006 subscripion up to date and Zonealarm firewall (free version). I don't believe anything else has ever been installed. "PA Bear [MS MVP]" wrote: > What anti-virus application or security suite is installed and is your > subscription current? What anti-spyware applications (other than Defender)? > What third-party firewall (if any)? > > Has a(another) Norton or McAfee application ever been installed on the > computer (e.g., a free-trial version that came preinstalled when you bought > it)? > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002 > > > Brett wrote: > > Excellent. Thank you so much. I did the first part and everything still > > works. Interestingly, or maybe not, when I downlaoaded KB978601 alone it > > also downloaded KB979309. I now just need to go read up on the clean > > boot > > deal for KB979683 > > > > "MowGreen" wrote: > >> For KB978601, is * KB979309 * listed as installed in Add/Remove Programs > >> ? > >> If yes, then uninstall it, and restart the system. > >> Install KB978601 first, restart if requested to, then install KB979309. > >> > >> For KB979863, suggest you first try to configure the system to Clean > >> boot: > >> > >> How to perform clean-boot troubleshooting for Windows 2000 > >> http://support.microsoft.com/kb/281770 > >> > >> Once the system is in the clean boot state, then try to install > >> KB979863. If no joy, you can try the steps laid out here: > >> > >> You cannot install some updates or programs > >> http://support.microsoft.com/kb/822798 > >> > >> OR, you can get *** no-charge ***support for getting BOTH Security > >> updates installed from Microsoft: > >> > >> " How to obtain help and support for this security update > >> > >> For home users, no-charge support is available by calling 1-866-PCSAFETY > >> in the United States and Canada or by contacting your local Microsoft > >> subsidiary. For more information about how to contact your local > >> Microsoft subsidiary for support issues with security updates, visit the > >> Microsoft International Support Web site: > >> http://support.microsoft.com/common/international.aspx?rdpath=4 > >> > >> North American customers can also obtain instant access to unlimited > >> no-charge e-mail support or to unlimited individual chat support by > >> visiting the following Microsoft Web site: > >> http://support.microsoft.com/oas/default.aspx?&prid=7552 > >> > >> For enterprise customers, support for security updates is available > >> through your usual support contacts. " > >> > >> > >> Brett wrote: > >>> After I download these two updates and do the restart Windows won't load > >>> but just does the off and on loop. I then uninstall them from Safe Mode > >>> and everything works fine. I'm running windows 2000 (I know, I know, > >>> time to upgrade but..) > > . >
From: Brett on 16 Apr 2010 16:25 Also, I use Advanced Systemcare Version 3.5.1 if that's anything? "Brett" wrote: > I have Norton Antivirus 2006 subscripion up to date and Zonealarm firewall > (free version). I don't believe anything else has ever been installed. > > "PA Bear [MS MVP]" wrote: > > > What anti-virus application or security suite is installed and is your > > subscription current? What anti-spyware applications (other than Defender)? > > What third-party firewall (if any)? > > > > Has a(another) Norton or McAfee application ever been installed on the > > computer (e.g., a free-trial version that came preinstalled when you bought > > it)? > > -- > > ~Robear Dyer (PA Bear) > > MS MVP-IE, Mail, Security, Windows Client - since 2002 > > > > > > Brett wrote: > > > Excellent. Thank you so much. I did the first part and everything still > > > works. Interestingly, or maybe not, when I downlaoaded KB978601 alone it > > > also downloaded KB979309. I now just need to go read up on the clean > > > boot > > > deal for KB979683 > > > > > > "MowGreen" wrote: > > >> For KB978601, is * KB979309 * listed as installed in Add/Remove Programs > > >> ? > > >> If yes, then uninstall it, and restart the system. > > >> Install KB978601 first, restart if requested to, then install KB979309. > > >> > > >> For KB979863, suggest you first try to configure the system to Clean > > >> boot: > > >> > > >> How to perform clean-boot troubleshooting for Windows 2000 > > >> http://support.microsoft.com/kb/281770 > > >> > > >> Once the system is in the clean boot state, then try to install > > >> KB979863. If no joy, you can try the steps laid out here: > > >> > > >> You cannot install some updates or programs > > >> http://support.microsoft.com/kb/822798 > > >> > > >> OR, you can get *** no-charge ***support for getting BOTH Security > > >> updates installed from Microsoft: > > >> > > >> " How to obtain help and support for this security update > > >> > > >> For home users, no-charge support is available by calling 1-866-PCSAFETY > > >> in the United States and Canada or by contacting your local Microsoft > > >> subsidiary. For more information about how to contact your local > > >> Microsoft subsidiary for support issues with security updates, visit the > > >> Microsoft International Support Web site: > > >> http://support.microsoft.com/common/international.aspx?rdpath=4 > > >> > > >> North American customers can also obtain instant access to unlimited > > >> no-charge e-mail support or to unlimited individual chat support by > > >> visiting the following Microsoft Web site: > > >> http://support.microsoft.com/oas/default.aspx?&prid=7552 > > >> > > >> For enterprise customers, support for security updates is available > > >> through your usual support contacts. " > > >> > > >> > > >> Brett wrote: > > >>> After I download these two updates and do the restart Windows won't load > > >>> but just does the off and on loop. I then uninstall them from Safe Mode > > >>> and everything works fine. I'm running windows 2000 (I know, I know, > > >>> time to upgrade but..) > > > > . > >
From: Brett on 16 Apr 2010 16:34 Also, a couple days ago I had a problem with my LiveUdate not working and so yesterday someone from Norton uninstalled and reinstalled my Norton 2006 for me. "Brett" wrote: > Also, I use Advanced Systemcare Version 3.5.1 if that's anything? > > "Brett" wrote: > > > I have Norton Antivirus 2006 subscripion up to date and Zonealarm firewall > > (free version). I don't believe anything else has ever been installed. > > > > "PA Bear [MS MVP]" wrote: > > > > > What anti-virus application or security suite is installed and is your > > > subscription current? What anti-spyware applications (other than Defender)? > > > What third-party firewall (if any)? > > > > > > Has a(another) Norton or McAfee application ever been installed on the > > > computer (e.g., a free-trial version that came preinstalled when you bought > > > it)? > > > -- > > > ~Robear Dyer (PA Bear) > > > MS MVP-IE, Mail, Security, Windows Client - since 2002 > > > > > > > > > Brett wrote: > > > > Excellent. Thank you so much. I did the first part and everything still > > > > works. Interestingly, or maybe not, when I downlaoaded KB978601 alone it > > > > also downloaded KB979309. I now just need to go read up on the clean > > > > boot > > > > deal for KB979683 > > > > > > > > "MowGreen" wrote: > > > >> For KB978601, is * KB979309 * listed as installed in Add/Remove Programs > > > >> ? > > > >> If yes, then uninstall it, and restart the system. > > > >> Install KB978601 first, restart if requested to, then install KB979309. > > > >> > > > >> For KB979863, suggest you first try to configure the system to Clean > > > >> boot: > > > >> > > > >> How to perform clean-boot troubleshooting for Windows 2000 > > > >> http://support.microsoft.com/kb/281770 > > > >> > > > >> Once the system is in the clean boot state, then try to install > > > >> KB979863. If no joy, you can try the steps laid out here: > > > >> > > > >> You cannot install some updates or programs > > > >> http://support.microsoft.com/kb/822798 > > > >> > > > >> OR, you can get *** no-charge ***support for getting BOTH Security > > > >> updates installed from Microsoft: > > > >> > > > >> " How to obtain help and support for this security update > > > >> > > > >> For home users, no-charge support is available by calling 1-866-PCSAFETY > > > >> in the United States and Canada or by contacting your local Microsoft > > > >> subsidiary. For more information about how to contact your local > > > >> Microsoft subsidiary for support issues with security updates, visit the > > > >> Microsoft International Support Web site: > > > >> http://support.microsoft.com/common/international.aspx?rdpath=4 > > > >> > > > >> North American customers can also obtain instant access to unlimited > > > >> no-charge e-mail support or to unlimited individual chat support by > > > >> visiting the following Microsoft Web site: > > > >> http://support.microsoft.com/oas/default.aspx?&prid=7552 > > > >> > > > >> For enterprise customers, support for security updates is available > > > >> through your usual support contacts. " > > > >> > > > >> > > > >> Brett wrote: > > > >>> After I download these two updates and do the restart Windows won't load > > > >>> but just does the off and on loop. I then uninstall them from Safe Mode > > > >>> and everything works fine. I'm running windows 2000 (I know, I know, > > > >>> time to upgrade but..) > > > > > > . > > >
From: PA Bear [MS MVP] on 16 Apr 2010 18:12 Repost: Did a Norton or McAfee application come preinstalled on the computer when you bought it? When this "someone" uninstalled/reinstalled NAV 2006, did they download/run the Norton Removal Tool *before* they reinstalled NAV? When (approx. date) does your NAV subscription expire? Brett wrote: > Also, a couple days ago I had a problem with my LiveUdate not working and > so > yesterday someone from Norton uninstalled and reinstalled my Norton 2006 > for > me. > >> Also, I use Advanced Systemcare Version 3.5.1 if that's anything? >> >>> I have Norton Antivirus 2006 subscripion up to date and Zonealarm >>> firewall >>> (free version). I don't believe anything else has ever been installed. >>> >>> "PA Bear [MS MVP]" wrote: >>>> What anti-virus application or security suite is installed and is your >>>> subscription current? What anti-spyware applications (other than >>>> Defender)? What third-party firewall (if any)? >>>> >>>> Has a(another) Norton or McAfee application ever been installed on the >>>> computer (e.g., a free-trial version that came preinstalled when you >>>> bought it)? >>>> -- >>>> ~Robear Dyer (PA Bear) >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>> >>>> >>>> Brett wrote: >>>>> Excellent. Thank you so much. I did the first part and everything >>>>> still >>>>> works. Interestingly, or maybe not, when I downlaoaded KB978601 alone >>>>> it also downloaded KB979309. I now just need to go read up on the >>>>> clean boot deal for KB979683 >>>>> >>>>> "MowGreen" wrote: >>>>>> For KB978601, is * KB979309 * listed as installed in Add/Remove >>>>>> Programs ? >>>>>> If yes, then uninstall it, and restart the system. >>>>>> Install KB978601 first, restart if requested to, then install >>>>>> KB979309. >>>>>> >>>>>> For KB979863, suggest you first try to configure the system to Clean >>>>>> boot: >>>>>> >>>>>> How to perform clean-boot troubleshooting for Windows 2000 >>>>>> http://support.microsoft.com/kb/281770 >>>>>> >>>>>> Once the system is in the clean boot state, then try to install >>>>>> KB979863. If no joy, you can try the steps laid out here: >>>>>> >>>>>> You cannot install some updates or programs >>>>>> http://support.microsoft.com/kb/822798 >>>>>> >>>>>> OR, you can get *** no-charge ***support for getting BOTH Security >>>>>> updates installed from Microsoft: >>>>>> >>>>>> " How to obtain help and support for this security update >>>>>> >>>>>> For home users, no-charge support is available by calling >>>>>> 1-866-PCSAFETY in the United States and Canada or by contacting your >>>>>> local Microsoft subsidiary. For more information about how to contact >>>>>> your local Microsoft subsidiary for support issues with security >>>>>> updates, visit the Microsoft International Support Web site: >>>>>> http://support.microsoft.com/common/international.aspx?rdpath=4 >>>>>> >>>>>> North American customers can also obtain instant access to unlimited >>>>>> no-charge e-mail support or to unlimited individual chat support by >>>>>> visiting the following Microsoft Web site: >>>>>> http://support.microsoft.com/oas/default.aspx?&prid=7552 >>>>>> >>>>>> For enterprise customers, support for security updates is available >>>>>> through your usual support contacts. " >>>>>> >>>>>> >>>>>> Brett wrote: >>>>>>> After I download these two updates and do the restart Windows won't >>>>>>> load but just does the off and on loop. I then uninstall them from >>>>>>> Safe Mode and everything works fine. I'm running windows 2000 (I >>>>>>> know, I know, time to upgrade but..)
From: Brett on 17 Apr 2010 11:41
Yes, Norton came preinstalled on the computer when I bought it 8 years ago. When I had the Liveupdate problem a few days ago I signed on to the Norton Live chat and a technician remotely unintalled/reinstalled NAV 2006 for me. Can't really say what tool they actually ran. My Nav expires app. March 2, 2011. "PA Bear [MS MVP]" wrote: > Repost: Did a Norton or McAfee application come preinstalled on the computer > when you bought it? > > When this "someone" uninstalled/reinstalled NAV 2006, did they download/run > the Norton Removal Tool *before* they reinstalled NAV? > > When (approx. date) does your NAV subscription expire? > > > Brett wrote: > > Also, a couple days ago I had a problem with my LiveUdate not working and > > so > > yesterday someone from Norton uninstalled and reinstalled my Norton 2006 > > for > > me. > > > >> Also, I use Advanced Systemcare Version 3.5.1 if that's anything? > >> > >>> I have Norton Antivirus 2006 subscripion up to date and Zonealarm > >>> firewall > >>> (free version). I don't believe anything else has ever been installed. > >>> > >>> "PA Bear [MS MVP]" wrote: > >>>> What anti-virus application or security suite is installed and is your > >>>> subscription current? What anti-spyware applications (other than > >>>> Defender)? What third-party firewall (if any)? > >>>> > >>>> Has a(another) Norton or McAfee application ever been installed on the > >>>> computer (e.g., a free-trial version that came preinstalled when you > >>>> bought it)? > >>>> -- > >>>> ~Robear Dyer (PA Bear) > >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >>>> > >>>> > >>>> Brett wrote: > >>>>> Excellent. Thank you so much. I did the first part and everything > >>>>> still > >>>>> works. Interestingly, or maybe not, when I downlaoaded KB978601 alone > >>>>> it also downloaded KB979309. I now just need to go read up on the > >>>>> clean boot deal for KB979683 > >>>>> > >>>>> "MowGreen" wrote: > >>>>>> For KB978601, is * KB979309 * listed as installed in Add/Remove > >>>>>> Programs ? > >>>>>> If yes, then uninstall it, and restart the system. > >>>>>> Install KB978601 first, restart if requested to, then install > >>>>>> KB979309. > >>>>>> > >>>>>> For KB979863, suggest you first try to configure the system to Clean > >>>>>> boot: > >>>>>> > >>>>>> How to perform clean-boot troubleshooting for Windows 2000 > >>>>>> http://support.microsoft.com/kb/281770 > >>>>>> > >>>>>> Once the system is in the clean boot state, then try to install > >>>>>> KB979863. If no joy, you can try the steps laid out here: > >>>>>> > >>>>>> You cannot install some updates or programs > >>>>>> http://support.microsoft.com/kb/822798 > >>>>>> > >>>>>> OR, you can get *** no-charge ***support for getting BOTH Security > >>>>>> updates installed from Microsoft: > >>>>>> > >>>>>> " How to obtain help and support for this security update > >>>>>> > >>>>>> For home users, no-charge support is available by calling > >>>>>> 1-866-PCSAFETY in the United States and Canada or by contacting your > >>>>>> local Microsoft subsidiary. For more information about how to contact > >>>>>> your local Microsoft subsidiary for support issues with security > >>>>>> updates, visit the Microsoft International Support Web site: > >>>>>> http://support.microsoft.com/common/international.aspx?rdpath=4 > >>>>>> > >>>>>> North American customers can also obtain instant access to unlimited > >>>>>> no-charge e-mail support or to unlimited individual chat support by > >>>>>> visiting the following Microsoft Web site: > >>>>>> http://support.microsoft.com/oas/default.aspx?&prid=7552 > >>>>>> > >>>>>> For enterprise customers, support for security updates is available > >>>>>> through your usual support contacts. " > >>>>>> > >>>>>> > >>>>>> Brett wrote: > >>>>>>> After I download these two updates and do the restart Windows won't > >>>>>>> load but just does the off and on loop. I then uninstall them from > >>>>>>> Safe Mode and everything works fine. I'm running windows 2000 (I > >>>>>>> know, I know, time to upgrade but..) > > . > |