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From: PA Bear [MS MVP] on 17 Apr 2010 13:03 Is W2K SP4 loading OK now? Has KB979683 been successfully installed yet? Can you successfully run (Norton) LiveUpdate manually & repeatedly? Your injudicious use of (IObit) Advanced Systemcare may have caused your problems! If you ever think your Registry needs to be cleaned, repaired, boosted, tuned-up, cured, tweaked, fixed, or optimized (it doesn't), read http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. Brett wrote: > Yes, Norton came preinstalled on the computer when I bought it 8 years > ago. > When I had the Liveupdate problem a few days ago I signed on to the Norton > Live chat and a technician remotely unintalled/reinstalled NAV 2006 for > me. > Can't really say what tool they actually ran. My Nav expires app. March > 2, > 2011. > > "PA Bear [MS MVP]" wrote: >> Repost: Did a Norton or McAfee application come preinstalled on the >> computer when you bought it? >> >> When this "someone" uninstalled/reinstalled NAV 2006, did they >> download/run >> the Norton Removal Tool *before* they reinstalled NAV? >> >> When (approx. date) does your NAV subscription expire? >> >> >> Brett wrote: >>> Also, a couple days ago I had a problem with my LiveUdate not working >>> and >>> so >>> yesterday someone from Norton uninstalled and reinstalled my Norton 2006 >>> for >>> me. >>> >>>> Also, I use Advanced Systemcare Version 3.5.1 if that's anything? >>>> >>>>> I have Norton Antivirus 2006 subscripion up to date and Zonealarm >>>>> firewall >>>>> (free version). I don't believe anything else has ever been >>>>> installed. >>>>> >>>>> "PA Bear [MS MVP]" wrote: >>>>>> What anti-virus application or security suite is installed and is >>>>>> your >>>>>> subscription current? What anti-spyware applications (other than >>>>>> Defender)? What third-party firewall (if any)? >>>>>> >>>>>> Has a(another) Norton or McAfee application ever been installed on >>>>>> the >>>>>> computer (e.g., a free-trial version that came preinstalled when you >>>>>> bought it)? >>>>>> -- >>>>>> ~Robear Dyer (PA Bear) >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>> >>>>>> >>>>>> Brett wrote: >>>>>>> Excellent. Thank you so much. I did the first part and everything >>>>>>> still >>>>>>> works. Interestingly, or maybe not, when I downlaoaded KB978601 >>>>>>> alone >>>>>>> it also downloaded KB979309. I now just need to go read up on the >>>>>>> clean boot deal for KB979683 >>>>>>> >>>>>>> "MowGreen" wrote: >>>>>>>> For KB978601, is * KB979309 * listed as installed in Add/Remove >>>>>>>> Programs ? >>>>>>>> If yes, then uninstall it, and restart the system. >>>>>>>> Install KB978601 first, restart if requested to, then install >>>>>>>> KB979309. >>>>>>>> >>>>>>>> For KB979863, suggest you first try to configure the system to >>>>>>>> Clean >>>>>>>> boot: >>>>>>>> >>>>>>>> How to perform clean-boot troubleshooting for Windows 2000 >>>>>>>> http://support.microsoft.com/kb/281770 >>>>>>>> >>>>>>>> Once the system is in the clean boot state, then try to install >>>>>>>> KB979863. If no joy, you can try the steps laid out here: >>>>>>>> >>>>>>>> You cannot install some updates or programs >>>>>>>> http://support.microsoft.com/kb/822798 >>>>>>>> >>>>>>>> OR, you can get *** no-charge ***support for getting BOTH Security >>>>>>>> updates installed from Microsoft: >>>>>>>> >>>>>>>> " How to obtain help and support for this security update >>>>>>>> >>>>>>>> For home users, no-charge support is available by calling >>>>>>>> 1-866-PCSAFETY in the United States and Canada or by contacting >>>>>>>> your >>>>>>>> local Microsoft subsidiary. For more information about how to >>>>>>>> contact >>>>>>>> your local Microsoft subsidiary for support issues with security >>>>>>>> updates, visit the Microsoft International Support Web site: >>>>>>>> http://support.microsoft.com/common/international.aspx?rdpath=4 >>>>>>>> >>>>>>>> North American customers can also obtain instant access to >>>>>>>> unlimited >>>>>>>> no-charge e-mail support or to unlimited individual chat support by >>>>>>>> visiting the following Microsoft Web site: >>>>>>>> http://support.microsoft.com/oas/default.aspx?&prid=7552 >>>>>>>> >>>>>>>> For enterprise customers, support for security updates is available >>>>>>>> through your usual support contacts. " >>>>>>>> >>>>>>>> >>>>>>>> Brett wrote: >>>>>>>>> After I download these two updates and do the restart Windows >>>>>>>>> won't >>>>>>>>> load but just does the off and on loop. I then uninstall them >>>>>>>>> from >>>>>>>>> Safe Mode and everything works fine. I'm running windows 2000 (I >>>>>>>>> know, I know, time to upgrade but..)
From: Brett on 17 Apr 2010 14:22 W2K is loading fine now because I haven't tried installing KB978683 again. I looked at the whole clean boot deal and it scared the heck out of me to even think about trying it. Since KB978683 is listed as important and not critical and I'm the only person using this computer I've decided to just leave it . Plus I will be getting a new computer in the next several months. My Liveupdate works fine. I will take a look at your suggested reading. Thank you for all your help. "PA Bear [MS MVP]" wrote: > Is W2K SP4 loading OK now? > > Has KB979683 been successfully installed yet? > > Can you successfully run (Norton) LiveUpdate manually & repeatedly? > > Your injudicious use of (IObit) Advanced Systemcare may have caused your > problems! If you ever think your Registry needs to be cleaned, repaired, > boosted, tuned-up, cured, tweaked, fixed, or optimized (it doesn't), read > http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. > > > Brett wrote: > > Yes, Norton came preinstalled on the computer when I bought it 8 years > > ago. > > When I had the Liveupdate problem a few days ago I signed on to the Norton > > Live chat and a technician remotely unintalled/reinstalled NAV 2006 for > > me. > > Can't really say what tool they actually ran. My Nav expires app. March > > 2, > > 2011. > > > > "PA Bear [MS MVP]" wrote: > >> Repost: Did a Norton or McAfee application come preinstalled on the > >> computer when you bought it? > >> > >> When this "someone" uninstalled/reinstalled NAV 2006, did they > >> download/run > >> the Norton Removal Tool *before* they reinstalled NAV? > >> > >> When (approx. date) does your NAV subscription expire? > >> > >> > >> Brett wrote: > >>> Also, a couple days ago I had a problem with my LiveUdate not working > >>> and > >>> so > >>> yesterday someone from Norton uninstalled and reinstalled my Norton 2006 > >>> for > >>> me. > >>> > >>>> Also, I use Advanced Systemcare Version 3.5.1 if that's anything? > >>>> > >>>>> I have Norton Antivirus 2006 subscripion up to date and Zonealarm > >>>>> firewall > >>>>> (free version). I don't believe anything else has ever been > >>>>> installed. > >>>>> > >>>>> "PA Bear [MS MVP]" wrote: > >>>>>> What anti-virus application or security suite is installed and is > >>>>>> your > >>>>>> subscription current? What anti-spyware applications (other than > >>>>>> Defender)? What third-party firewall (if any)? > >>>>>> > >>>>>> Has a(another) Norton or McAfee application ever been installed on > >>>>>> the > >>>>>> computer (e.g., a free-trial version that came preinstalled when you > >>>>>> bought it)? > >>>>>> -- > >>>>>> ~Robear Dyer (PA Bear) > >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >>>>>> > >>>>>> > >>>>>> Brett wrote: > >>>>>>> Excellent. Thank you so much. I did the first part and everything > >>>>>>> still > >>>>>>> works. Interestingly, or maybe not, when I downlaoaded KB978601 > >>>>>>> alone > >>>>>>> it also downloaded KB979309. I now just need to go read up on the > >>>>>>> clean boot deal for KB979683 > >>>>>>> > >>>>>>> "MowGreen" wrote: > >>>>>>>> For KB978601, is * KB979309 * listed as installed in Add/Remove > >>>>>>>> Programs ? > >>>>>>>> If yes, then uninstall it, and restart the system. > >>>>>>>> Install KB978601 first, restart if requested to, then install > >>>>>>>> KB979309. > >>>>>>>> > >>>>>>>> For KB979863, suggest you first try to configure the system to > >>>>>>>> Clean > >>>>>>>> boot: > >>>>>>>> > >>>>>>>> How to perform clean-boot troubleshooting for Windows 2000 > >>>>>>>> http://support.microsoft.com/kb/281770 > >>>>>>>> > >>>>>>>> Once the system is in the clean boot state, then try to install > >>>>>>>> KB979863. If no joy, you can try the steps laid out here: > >>>>>>>> > >>>>>>>> You cannot install some updates or programs > >>>>>>>> http://support.microsoft.com/kb/822798 > >>>>>>>> > >>>>>>>> OR, you can get *** no-charge ***support for getting BOTH Security > >>>>>>>> updates installed from Microsoft: > >>>>>>>> > >>>>>>>> " How to obtain help and support for this security update > >>>>>>>> > >>>>>>>> For home users, no-charge support is available by calling > >>>>>>>> 1-866-PCSAFETY in the United States and Canada or by contacting > >>>>>>>> your > >>>>>>>> local Microsoft subsidiary. For more information about how to > >>>>>>>> contact > >>>>>>>> your local Microsoft subsidiary for support issues with security > >>>>>>>> updates, visit the Microsoft International Support Web site: > >>>>>>>> http://support.microsoft.com/common/international.aspx?rdpath=4 > >>>>>>>> > >>>>>>>> North American customers can also obtain instant access to > >>>>>>>> unlimited > >>>>>>>> no-charge e-mail support or to unlimited individual chat support by > >>>>>>>> visiting the following Microsoft Web site: > >>>>>>>> http://support.microsoft.com/oas/default.aspx?&prid=7552 > >>>>>>>> > >>>>>>>> For enterprise customers, support for security updates is available > >>>>>>>> through your usual support contacts. " > >>>>>>>> > >>>>>>>> > >>>>>>>> Brett wrote: > >>>>>>>>> After I download these two updates and do the restart Windows > >>>>>>>>> won't > >>>>>>>>> load but just does the off and on loop. I then uninstall them > >>>>>>>>> from > >>>>>>>>> Safe Mode and everything works fine. I'm running windows 2000 (I > >>>>>>>>> know, I know, time to upgrade but..) > > . >
From: PA Bear [MS MVP] on 17 Apr 2010 21:44 KB979683 is the most recent in a long series of Windows Kernel updates. While most Kernel updates are not Critical updates, they're still security-related Important updates (vs Optional updates). The #1 cause of Kernel updates failing to install these days is a Trojan W32/Alureon-variant rootkit infection (which cannot be detected by any anti-virus or anti-spyware application nor by 99.9% of anti-rootkit applications). The very distinct possiblity of such an infection should not be taken lightly, Brett. That being said, what result do you get after running the Fix It in http://support.microsoft.com/kb/980966? (Ignore the title and/or references to KB977165...unless KB977165 failed to install, too.) Brett wrote: > W2K is loading fine now because I haven't tried installing KB978683 again. > I looked at the whole clean boot deal and it scared the heck out of me to > even think about trying it. Since KB978683 is listed as important and not > critical and I'm the only person using this computer I've decided to just > leave it . Plus I will be getting a new computer in the next several > months. My Liveupdate works fine. I will take a look at your suggested > reading. Thank you for all your help. > > "PA Bear [MS MVP]" wrote: > >> Is W2K SP4 loading OK now? >> >> Has KB979683 been successfully installed yet? >> >> Can you successfully run (Norton) LiveUpdate manually & repeatedly? >> >> Your injudicious use of (IObit) Advanced Systemcare may have caused your >> problems! If you ever think your Registry needs to be cleaned, repaired, >> boosted, tuned-up, cured, tweaked, fixed, or optimized (it doesn't), read >> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. >> >> >> Brett wrote: >>> Yes, Norton came preinstalled on the computer when I bought it 8 years >>> ago. >>> When I had the Liveupdate problem a few days ago I signed on to the >>> Norton >>> Live chat and a technician remotely unintalled/reinstalled NAV 2006 for >>> me. >>> Can't really say what tool they actually ran. My Nav expires app. March >>> 2, >>> 2011. >>> >>> "PA Bear [MS MVP]" wrote: >>>> Repost: Did a Norton or McAfee application come preinstalled on the >>>> computer when you bought it? >>>> >>>> When this "someone" uninstalled/reinstalled NAV 2006, did they >>>> download/run >>>> the Norton Removal Tool *before* they reinstalled NAV? >>>> >>>> When (approx. date) does your NAV subscription expire? >>>> >>>> >>>> Brett wrote: >>>>> Also, a couple days ago I had a problem with my LiveUdate not working >>>>> and >>>>> so >>>>> yesterday someone from Norton uninstalled and reinstalled my Norton >>>>> 2006 >>>>> for >>>>> me. >>>>> >>>>>> Also, I use Advanced Systemcare Version 3.5.1 if that's anything? >>>>>> >>>>>>> I have Norton Antivirus 2006 subscripion up to date and Zonealarm >>>>>>> firewall >>>>>>> (free version). I don't believe anything else has ever been >>>>>>> installed. >>>>>>> >>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>> What anti-virus application or security suite is installed and is >>>>>>>> your >>>>>>>> subscription current? What anti-spyware applications (other than >>>>>>>> Defender)? What third-party firewall (if any)? >>>>>>>> >>>>>>>> Has a(another) Norton or McAfee application ever been installed on >>>>>>>> the >>>>>>>> computer (e.g., a free-trial version that came preinstalled when >>>>>>>> you >>>>>>>> bought it)? >>>>>>>> -- >>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>> >>>>>>>> >>>>>>>> Brett wrote: >>>>>>>>> Excellent. Thank you so much. I did the first part and everything >>>>>>>>> still >>>>>>>>> works. Interestingly, or maybe not, when I downlaoaded KB978601 >>>>>>>>> alone >>>>>>>>> it also downloaded KB979309. I now just need to go read up on the >>>>>>>>> clean boot deal for KB979683 >>>>>>>>> >>>>>>>>> "MowGreen" wrote: >>>>>>>>>> For KB978601, is * KB979309 * listed as installed in Add/Remove >>>>>>>>>> Programs ? >>>>>>>>>> If yes, then uninstall it, and restart the system. >>>>>>>>>> Install KB978601 first, restart if requested to, then install >>>>>>>>>> KB979309. >>>>>>>>>> >>>>>>>>>> For KB979863, suggest you first try to configure the system to >>>>>>>>>> Clean >>>>>>>>>> boot: >>>>>>>>>> >>>>>>>>>> How to perform clean-boot troubleshooting for Windows 2000 >>>>>>>>>> http://support.microsoft.com/kb/281770 >>>>>>>>>> >>>>>>>>>> Once the system is in the clean boot state, then try to install >>>>>>>>>> KB979863. If no joy, you can try the steps laid out here: >>>>>>>>>> >>>>>>>>>> You cannot install some updates or programs >>>>>>>>>> http://support.microsoft.com/kb/822798 >>>>>>>>>> >>>>>>>>>> OR, you can get *** no-charge ***support for getting BOTH >>>>>>>>>> Security >>>>>>>>>> updates installed from Microsoft: >>>>>>>>>> >>>>>>>>>> " How to obtain help and support for this security update >>>>>>>>>> >>>>>>>>>> For home users, no-charge support is available by calling >>>>>>>>>> 1-866-PCSAFETY in the United States and Canada or by contacting >>>>>>>>>> your >>>>>>>>>> local Microsoft subsidiary. For more information about how to >>>>>>>>>> contact >>>>>>>>>> your local Microsoft subsidiary for support issues with security >>>>>>>>>> updates, visit the Microsoft International Support Web site: >>>>>>>>>> http://support.microsoft.com/common/international.aspx?rdpath=4 >>>>>>>>>> >>>>>>>>>> North American customers can also obtain instant access to >>>>>>>>>> unlimited >>>>>>>>>> no-charge e-mail support or to unlimited individual chat support >>>>>>>>>> by >>>>>>>>>> visiting the following Microsoft Web site: >>>>>>>>>> http://support.microsoft.com/oas/default.aspx?&prid=7552 >>>>>>>>>> >>>>>>>>>> For enterprise customers, support for security updates is >>>>>>>>>> available >>>>>>>>>> through your usual support contacts. " >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Brett wrote: >>>>>>>>>>> After I download these two updates and do the restart Windows >>>>>>>>>>> won't >>>>>>>>>>> load but just does the off and on loop. I then uninstall them >>>>>>>>>>> from >>>>>>>>>>> Safe Mode and everything works fine. I'm running windows 2000 >>>>>>>>>>> (I >>>>>>>>>>> know, I know, time to upgrade but..) >> >> .
From: Brett on 19 Apr 2010 12:20 Okay I took your suggestion and ran the Fix It program. It said that my computer appears to be compatible. "PA Bear [MS MVP]" wrote: > KB979683 is the most recent in a long series of Windows Kernel updates. > While most Kernel updates are not Critical updates, they're still > security-related Important updates (vs Optional updates). > > The #1 cause of Kernel updates failing to install these days is a Trojan > W32/Alureon-variant rootkit infection (which cannot be detected by any > anti-virus or anti-spyware application nor by 99.9% of anti-rootkit > applications). The very distinct possiblity of such an infection should not > be taken lightly, Brett. > > That being said, what result do you get after running the Fix It in > http://support.microsoft.com/kb/980966? (Ignore the title and/or references > to KB977165...unless KB977165 failed to install, too.) > > > Brett wrote: > > W2K is loading fine now because I haven't tried installing KB978683 again. > > I looked at the whole clean boot deal and it scared the heck out of me to > > even think about trying it. Since KB978683 is listed as important and not > > critical and I'm the only person using this computer I've decided to just > > leave it . Plus I will be getting a new computer in the next several > > months. My Liveupdate works fine. I will take a look at your suggested > > reading. Thank you for all your help. > > > > "PA Bear [MS MVP]" wrote: > > > >> Is W2K SP4 loading OK now? > >> > >> Has KB979683 been successfully installed yet? > >> > >> Can you successfully run (Norton) LiveUpdate manually & repeatedly? > >> > >> Your injudicious use of (IObit) Advanced Systemcare may have caused your > >> problems! If you ever think your Registry needs to be cleaned, repaired, > >> boosted, tuned-up, cured, tweaked, fixed, or optimized (it doesn't), read > >> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. > >> > >> > >> Brett wrote: > >>> Yes, Norton came preinstalled on the computer when I bought it 8 years > >>> ago. > >>> When I had the Liveupdate problem a few days ago I signed on to the > >>> Norton > >>> Live chat and a technician remotely unintalled/reinstalled NAV 2006 for > >>> me. > >>> Can't really say what tool they actually ran. My Nav expires app. March > >>> 2, > >>> 2011. > >>> > >>> "PA Bear [MS MVP]" wrote: > >>>> Repost: Did a Norton or McAfee application come preinstalled on the > >>>> computer when you bought it? > >>>> > >>>> When this "someone" uninstalled/reinstalled NAV 2006, did they > >>>> download/run > >>>> the Norton Removal Tool *before* they reinstalled NAV? > >>>> > >>>> When (approx. date) does your NAV subscription expire? > >>>> > >>>> > >>>> Brett wrote: > >>>>> Also, a couple days ago I had a problem with my LiveUdate not working > >>>>> and > >>>>> so > >>>>> yesterday someone from Norton uninstalled and reinstalled my Norton > >>>>> 2006 > >>>>> for > >>>>> me. > >>>>> > >>>>>> Also, I use Advanced Systemcare Version 3.5.1 if that's anything? > >>>>>> > >>>>>>> I have Norton Antivirus 2006 subscripion up to date and Zonealarm > >>>>>>> firewall > >>>>>>> (free version). I don't believe anything else has ever been > >>>>>>> installed. > >>>>>>> > >>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>> What anti-virus application or security suite is installed and is > >>>>>>>> your > >>>>>>>> subscription current? What anti-spyware applications (other than > >>>>>>>> Defender)? What third-party firewall (if any)? > >>>>>>>> > >>>>>>>> Has a(another) Norton or McAfee application ever been installed on > >>>>>>>> the > >>>>>>>> computer (e.g., a free-trial version that came preinstalled when > >>>>>>>> you > >>>>>>>> bought it)? > >>>>>>>> -- > >>>>>>>> ~Robear Dyer (PA Bear) > >>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >>>>>>>> > >>>>>>>> > >>>>>>>> Brett wrote: > >>>>>>>>> Excellent. Thank you so much. I did the first part and everything > >>>>>>>>> still > >>>>>>>>> works. Interestingly, or maybe not, when I downlaoaded KB978601 > >>>>>>>>> alone > >>>>>>>>> it also downloaded KB979309. I now just need to go read up on the > >>>>>>>>> clean boot deal for KB979683 > >>>>>>>>> > >>>>>>>>> "MowGreen" wrote: > >>>>>>>>>> For KB978601, is * KB979309 * listed as installed in Add/Remove > >>>>>>>>>> Programs ? > >>>>>>>>>> If yes, then uninstall it, and restart the system. > >>>>>>>>>> Install KB978601 first, restart if requested to, then install > >>>>>>>>>> KB979309. > >>>>>>>>>> > >>>>>>>>>> For KB979863, suggest you first try to configure the system to > >>>>>>>>>> Clean > >>>>>>>>>> boot: > >>>>>>>>>> > >>>>>>>>>> How to perform clean-boot troubleshooting for Windows 2000 > >>>>>>>>>> http://support.microsoft.com/kb/281770 > >>>>>>>>>> > >>>>>>>>>> Once the system is in the clean boot state, then try to install > >>>>>>>>>> KB979863. If no joy, you can try the steps laid out here: > >>>>>>>>>> > >>>>>>>>>> You cannot install some updates or programs > >>>>>>>>>> http://support.microsoft.com/kb/822798 > >>>>>>>>>> > >>>>>>>>>> OR, you can get *** no-charge ***support for getting BOTH > >>>>>>>>>> Security > >>>>>>>>>> updates installed from Microsoft: > >>>>>>>>>> > >>>>>>>>>> " How to obtain help and support for this security update > >>>>>>>>>> > >>>>>>>>>> For home users, no-charge support is available by calling > >>>>>>>>>> 1-866-PCSAFETY in the United States and Canada or by contacting > >>>>>>>>>> your > >>>>>>>>>> local Microsoft subsidiary. For more information about how to > >>>>>>>>>> contact > >>>>>>>>>> your local Microsoft subsidiary for support issues with security > >>>>>>>>>> updates, visit the Microsoft International Support Web site: > >>>>>>>>>> http://support.microsoft.com/common/international.aspx?rdpath=4 > >>>>>>>>>> > >>>>>>>>>> North American customers can also obtain instant access to > >>>>>>>>>> unlimited > >>>>>>>>>> no-charge e-mail support or to unlimited individual chat support > >>>>>>>>>> by > >>>>>>>>>> visiting the following Microsoft Web site: > >>>>>>>>>> http://support.microsoft.com/oas/default.aspx?&prid=7552 > >>>>>>>>>> > >>>>>>>>>> For enterprise customers, support for security updates is > >>>>>>>>>> available > >>>>>>>>>> through your usual support contacts. " > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> Brett wrote: > >>>>>>>>>>> After I download these two updates and do the restart Windows > >>>>>>>>>>> won't > >>>>>>>>>>> load but just does the off and on loop. I then uninstall them > >>>>>>>>>>> from > >>>>>>>>>>> Safe Mode and everything works fine. I'm running windows 2000 > >>>>>>>>>>> (I > >>>>>>>>>>> know, I know, time to upgrade but..) > >> > >> . > > . >
From: PA Bear [MS MVP] on 19 Apr 2010 18:24
OK. You can tell that to MS Support when you open your no-charge support incident. Brett wrote: > Okay I took your suggestion and ran the Fix It program. It said that my > computer appears to be compatible. > > "PA Bear [MS MVP]" wrote: > >> KB979683 is the most recent in a long series of Windows Kernel updates. >> While most Kernel updates are not Critical updates, they're still >> security-related Important updates (vs Optional updates). >> >> The #1 cause of Kernel updates failing to install these days is a Trojan >> W32/Alureon-variant rootkit infection (which cannot be detected by any >> anti-virus or anti-spyware application nor by 99.9% of anti-rootkit >> applications). The very distinct possiblity of such an infection should >> not be taken lightly, Brett. >> >> That being said, what result do you get after running the Fix It in >> http://support.microsoft.com/kb/980966? (Ignore the title and/or >> references to KB977165...unless KB977165 failed to install, too.) >> >> >> Brett wrote: >>> W2K is loading fine now because I haven't tried installing KB978683 >>> again. >>> I looked at the whole clean boot deal and it scared the heck out of me >>> to >>> even think about trying it. Since KB978683 is listed as important and >>> not >>> critical and I'm the only person using this computer I've decided to >>> just >>> leave it . Plus I will be getting a new computer in the next several >>> months. My Liveupdate works fine. I will take a look at your suggested >>> reading. Thank you for all your help. >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>> Is W2K SP4 loading OK now? >>>> >>>> Has KB979683 been successfully installed yet? >>>> >>>> Can you successfully run (Norton) LiveUpdate manually & repeatedly? >>>> >>>> Your injudicious use of (IObit) Advanced Systemcare may have caused >>>> your >>>> problems! If you ever think your Registry needs to be cleaned, >>>> repaired, >>>> boosted, tuned-up, cured, tweaked, fixed, or optimized (it doesn't), >>>> read >>>> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. >>>> >>>> >>>> Brett wrote: >>>>> Yes, Norton came preinstalled on the computer when I bought it 8 years >>>>> ago. >>>>> When I had the Liveupdate problem a few days ago I signed on to the >>>>> Norton >>>>> Live chat and a technician remotely unintalled/reinstalled NAV 2006 >>>>> for >>>>> me. >>>>> Can't really say what tool they actually ran. My Nav expires app. >>>>> March >>>>> 2, >>>>> 2011. >>>>> >>>>> "PA Bear [MS MVP]" wrote: >>>>>> Repost: Did a Norton or McAfee application come preinstalled on the >>>>>> computer when you bought it? >>>>>> >>>>>> When this "someone" uninstalled/reinstalled NAV 2006, did they >>>>>> download/run >>>>>> the Norton Removal Tool *before* they reinstalled NAV? >>>>>> >>>>>> When (approx. date) does your NAV subscription expire? >>>>>> >>>>>> >>>>>> Brett wrote: >>>>>>> Also, a couple days ago I had a problem with my LiveUdate not >>>>>>> working >>>>>>> and >>>>>>> so >>>>>>> yesterday someone from Norton uninstalled and reinstalled my Norton >>>>>>> 2006 >>>>>>> for >>>>>>> me. >>>>>>> >>>>>>>> Also, I use Advanced Systemcare Version 3.5.1 if that's anything? >>>>>>>> >>>>>>>>> I have Norton Antivirus 2006 subscripion up to date and Zonealarm >>>>>>>>> firewall >>>>>>>>> (free version). I don't believe anything else has ever been >>>>>>>>> installed. >>>>>>>>> >>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>> What anti-virus application or security suite is installed and is >>>>>>>>>> your >>>>>>>>>> subscription current? What anti-spyware applications (other than >>>>>>>>>> Defender)? What third-party firewall (if any)? >>>>>>>>>> >>>>>>>>>> Has a(another) Norton or McAfee application ever been installed >>>>>>>>>> on >>>>>>>>>> the >>>>>>>>>> computer (e.g., a free-trial version that came preinstalled when >>>>>>>>>> you >>>>>>>>>> bought it)? >>>>>>>>>> -- >>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Brett wrote: >>>>>>>>>>> Excellent. Thank you so much. I did the first part and >>>>>>>>>>> everything >>>>>>>>>>> still >>>>>>>>>>> works. Interestingly, or maybe not, when I downlaoaded KB978601 >>>>>>>>>>> alone >>>>>>>>>>> it also downloaded KB979309. I now just need to go read up on >>>>>>>>>>> the >>>>>>>>>>> clean boot deal for KB979683 >>>>>>>>>>> >>>>>>>>>>> "MowGreen" wrote: >>>>>>>>>>>> For KB978601, is * KB979309 * listed as installed in Add/Remove >>>>>>>>>>>> Programs ? >>>>>>>>>>>> If yes, then uninstall it, and restart the system. >>>>>>>>>>>> Install KB978601 first, restart if requested to, then install >>>>>>>>>>>> KB979309. >>>>>>>>>>>> >>>>>>>>>>>> For KB979863, suggest you first try to configure the system to >>>>>>>>>>>> Clean >>>>>>>>>>>> boot: >>>>>>>>>>>> >>>>>>>>>>>> How to perform clean-boot troubleshooting for Windows 2000 >>>>>>>>>>>> http://support.microsoft.com/kb/281770 >>>>>>>>>>>> >>>>>>>>>>>> Once the system is in the clean boot state, then try to install >>>>>>>>>>>> KB979863. If no joy, you can try the steps laid out here: >>>>>>>>>>>> >>>>>>>>>>>> You cannot install some updates or programs >>>>>>>>>>>> http://support.microsoft.com/kb/822798 >>>>>>>>>>>> >>>>>>>>>>>> OR, you can get *** no-charge ***support for getting BOTH >>>>>>>>>>>> Security >>>>>>>>>>>> updates installed from Microsoft: >>>>>>>>>>>> >>>>>>>>>>>> " How to obtain help and support for this security update >>>>>>>>>>>> >>>>>>>>>>>> For home users, no-charge support is available by calling >>>>>>>>>>>> 1-866-PCSAFETY in the United States and Canada or by contacting >>>>>>>>>>>> your >>>>>>>>>>>> local Microsoft subsidiary. For more information about how to >>>>>>>>>>>> contact >>>>>>>>>>>> your local Microsoft subsidiary for support issues with >>>>>>>>>>>> security >>>>>>>>>>>> updates, visit the Microsoft International Support Web site: >>>>>>>>>>>> http://support.microsoft.com/common/international.aspx?rdpath=4 >>>>>>>>>>>> >>>>>>>>>>>> North American customers can also obtain instant access to >>>>>>>>>>>> unlimited >>>>>>>>>>>> no-charge e-mail support or to unlimited individual chat >>>>>>>>>>>> support >>>>>>>>>>>> by >>>>>>>>>>>> visiting the following Microsoft Web site: >>>>>>>>>>>> http://support.microsoft.com/oas/default.aspx?&prid=7552 >>>>>>>>>>>> >>>>>>>>>>>> For enterprise customers, support for security updates is >>>>>>>>>>>> available >>>>>>>>>>>> through your usual support contacts. " >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> Brett wrote: >>>>>>>>>>>>> After I download these two updates and do the restart Windows >>>>>>>>>>>>> won't >>>>>>>>>>>>> load but just does the off and on loop. I then uninstall them >>>>>>>>>>>>> from >>>>>>>>>>>>> Safe Mode and everything works fine. I'm running windows 2000 >>>>>>>>>>>>> (I >>>>>>>>>>>>> know, I know, time to upgrade but..) >>>> >>>> . >> >> . |