KB979683 & KB978601 Windows won't load
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From: Brett on 16 Apr 2010 12:23 After I download these two updates and do the restart Windows won't load but just does the off and on loop. I then uninstall them from Safe Mode and everything works fine. I'm running windows 2000 (I know, I know, time to upgrade but..)
From: MowGreen on 16 Apr 2010 13:02 For KB978601, is * KB979309 * listed as installed in Add/Remove Programs ? If yes, then uninstall it, and restart the system. Install KB978601 first, restart if requested to, then install KB979309. For KB979863, suggest you first try to configure the system to Clean boot: How to perform clean-boot troubleshooting for Windows 2000 http://support.microsoft.com/kb/281770 Once the system is in the clean boot state, then try to install KB979863. If no joy, you can try the steps laid out here: You cannot install some updates or programs http://support.microsoft.com/kb/822798 OR, you can get *** no-charge ***support for getting BOTH Security updates installed from Microsoft: " How to obtain help and support for this security update For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and Canada or by contacting your local Microsoft subsidiary. For more information about how to contact your local Microsoft subsidiary for support issues with security updates, visit the Microsoft International Support Web site: http://support.microsoft.com/common/international.aspx?rdpath=4 North American customers can also obtain instant access to unlimited no-charge e-mail support or to unlimited individual chat support by visiting the following Microsoft Web site: http://support.microsoft.com/oas/default.aspx?&prid=7552 For enterprise customers, support for security updates is available through your usual support contacts. " MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked Brett wrote: > After I download these two updates and do the restart Windows won't load but > just does the off and on loop. I then uninstall them from Safe Mode and > everything works fine. I'm running windows 2000 (I know, I know, time to > upgrade but..)
From: Brett on 16 Apr 2010 14:34 Excellent. Thank you so much. I did the first part and everything still works. Interestingly, or maybe not, when I downlaoaded KB978601 alone it also downloaded KB979309. I now just need to go read up on the clean boot deal for KB979683 "MowGreen" wrote: > For KB978601, is * KB979309 * listed as installed in Add/Remove Programs ? > If yes, then uninstall it, and restart the system. > Install KB978601 first, restart if requested to, then install KB979309. > > For KB979863, suggest you first try to configure the system to Clean boot: > > How to perform clean-boot troubleshooting for Windows 2000 > http://support.microsoft.com/kb/281770 > > Once the system is in the clean boot state, then try to install > KB979863. If no joy, you can try the steps laid out here: > > You cannot install some updates or programs > http://support.microsoft.com/kb/822798 > > OR, you can get *** no-charge ***support for getting BOTH Security > updates installed from Microsoft: > > " How to obtain help and support for this security update > > For home users, no-charge support is available by calling 1-866-PCSAFETY > in the United States and Canada or by contacting your local Microsoft > subsidiary. For more information about how to contact your local > Microsoft subsidiary for support issues with security updates, visit the > Microsoft International Support Web site: > http://support.microsoft.com/common/international.aspx?rdpath=4 > > North American customers can also obtain instant access to unlimited > no-charge e-mail support or to unlimited individual chat support by > visiting the following Microsoft Web site: > http://support.microsoft.com/oas/default.aspx?&prid=7552 > > For enterprise customers, support for security updates is available > through your usual support contacts. " > > > MowGreen > ================ > *-343-* FDNY > Never Forgotten > ================ > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked > > Brett wrote: > > After I download these two updates and do the restart Windows won't load but > > just does the off and on loop. I then uninstall them from Safe Mode and > > everything works fine. I'm running windows 2000 (I know, I know, time to > > upgrade but..) > . >
From: MowGreen on 16 Apr 2010 14:44 Brett wrote: > Excellent. Thank you so much. I did the first part and everything still > works. Interestingly, or maybe not, when I downlaoaded KB978601 alone it > also downloaded KB979309. I now just need to go read up on the clean boot > deal for KB979683 You're mowst welcome. Glad that it worked or is working <w>. It appears that KB978601 and KB979309, which *must both* be installed to mitigate the vulnerability shown here: Microsoft Security Bulletin MS10-019 - Critical Vulnerabilities in Windows Could Allow Remote Code Execution (981210) http://www.microsoft.com/technet/security/bulletin/ms10-019.mspx need to be installed in a specific order, eg. KB978601 needs to be installed prior to the installation of KB979309. I'll keep my fingers crossed for KB979683 <w> MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked
From: PA Bear [MS MVP] on 16 Apr 2010 14:44
What anti-virus application or security suite is installed and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Has a(another) Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)? -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Brett wrote: > Excellent. Thank you so much. I did the first part and everything still > works. Interestingly, or maybe not, when I downlaoaded KB978601 alone it > also downloaded KB979309. I now just need to go read up on the clean > boot > deal for KB979683 > > "MowGreen" wrote: >> For KB978601, is * KB979309 * listed as installed in Add/Remove Programs >> ? >> If yes, then uninstall it, and restart the system. >> Install KB978601 first, restart if requested to, then install KB979309. >> >> For KB979863, suggest you first try to configure the system to Clean >> boot: >> >> How to perform clean-boot troubleshooting for Windows 2000 >> http://support.microsoft.com/kb/281770 >> >> Once the system is in the clean boot state, then try to install >> KB979863. If no joy, you can try the steps laid out here: >> >> You cannot install some updates or programs >> http://support.microsoft.com/kb/822798 >> >> OR, you can get *** no-charge ***support for getting BOTH Security >> updates installed from Microsoft: >> >> " How to obtain help and support for this security update >> >> For home users, no-charge support is available by calling 1-866-PCSAFETY >> in the United States and Canada or by contacting your local Microsoft >> subsidiary. For more information about how to contact your local >> Microsoft subsidiary for support issues with security updates, visit the >> Microsoft International Support Web site: >> http://support.microsoft.com/common/international.aspx?rdpath=4 >> >> North American customers can also obtain instant access to unlimited >> no-charge e-mail support or to unlimited individual chat support by >> visiting the following Microsoft Web site: >> http://support.microsoft.com/oas/default.aspx?&prid=7552 >> >> For enterprise customers, support for security updates is available >> through your usual support contacts. " >> >> >> Brett wrote: >>> After I download these two updates and do the restart Windows won't load >>> but just does the off and on loop. I then uninstall them from Safe Mode >>> and everything works fine. I'm running windows 2000 (I know, I know, >>> time to upgrade but..) |