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From: A Baffled User on 4 May 2010 21:01
Right, but it's presumably been scanning my e-mail for months if not years
and never started spawning file attachments that are duplicates of the
content of the e-mails until six days ago.

"Tom Willett" <tom(a)youreadaisyifyoudo.com> wrote in message
news:evQ8n176KHA.3504(a)TK2MSFTNGP05.phx.gbl...
>
> "A Baffled User" <vze265vd(a)verizon.net> wrote in message
> news:%23s6KVM76KHA.2220(a)TK2MSFTNGP04.phx.gbl...
> : The attachments are not messages saying that the message in question has
> : been scanned for viruses. They contain EXACTLY THE SAME CONTENT as the
> : messages themselves. So if the message contains weather-related
> information,
> : the attachment contains the exact same information.
> :
> : I only have to add-ins, an OL Backup and a WOPR PlaceBar Customizer,
> both
> of
> : which have been present for years.
>
> You also have the anti-virus program scanning email!
>
>


From: A Baffled User on 4 May 2010 21:02
Thanks, Kathleen. First I'll take OL out of safe mode to see if the
attachments start recurring. If they don't come back, then maybe I'll just
cross my fingers and hope for the best...?

If they do, then I'll follow your instructions.

Ciao for now,
Joan

"Orland, Kathleen" <korland(a)microsoft.com> wrote in message
news:eNK64V86KHA.3924(a)TK2MSFTNGP04.phx.gbl...
>I would say it's likely your antivirus then. Windows updates, antivirus
> updates, antivirus engine updates - nothing is static.
>
> You can reinstall AVG and omit the email scanning portion or just disable
> the email scanning service. I would test by disabling the email scanning
> service. Go into Computer Management, you can either right-click on My
> Computer or find it in the Control Panel (what it's called depends on your
> O/S, look for something similar to Administrative Tools). Disable the
> service, AVG will complain but it won't stop your ability to update your
> virus definitions.
>
> --
>
> Kathleen Orland
>
>
> "A Baffled User" <vze265vd(a)verizon.net> wrote in message
> news:%23s6KVM76KHA.2220(a)TK2MSFTNGP04.phx.gbl...
>> The attachments are not messages saying that the message in question has
>> been scanned for viruses. They contain EXACTLY THE SAME CONTENT as the
>> messages themselves. So if the message contains weather-related
> information,
>> the attachment contains the exact same information.
>>
>> I only have to add-ins, an OL Backup and a WOPR PlaceBar Customizer, both
> of
>> which have been present for years. Is there some reason why they would
> start
>> creating the kinds of file attachments I've described all of a sudden?
>>
>> Thanks for your help, Kathleen!
>>
>> Joan
>>
>>
>> "Orland, Kathleen" <korland(a)microsoft.com> wrote in message
>> news:ONKbd%2366KHA.2240(a)TK2MSFTNGP06.phx.gbl...
>> > Did anyone ask exactly what the attachments were?
>> >
>> > If running Outlook in safe mode removes the attachments, then you have
>> > a
>> > case of something that integrates with Outlook that causes the problem.
>> > AVG
>> > adds an attachment to every email to certify that it's been scanned.
> That
>> > may be the attachment you're seeing. It may perhaps be another Outlook
> Add
>> > in.
>> >
>> > I would suggest that you disable your Add Ins, restart Outlook and add
>> > each
>> > one back, testing in-between to see which one is the culprit.
>> >
>> > --
>> >
>> > Kathleen Orland
>> >
>> >
>> > "A Baffled User" <vze265vd(a)verizon.net> wrote in message
>> > news:urE22a66KHA.3504(a)TK2MSFTNGP05.phx.gbl...
>> >> I was just going to update my post. You suggested yesterday that I
>> >> open
>> >> OL
>> >> in safe mode, which I did. Today, for the first time in several days,
> my
>> >> regular e-mails arrived WITHOUT any attachments. So what does that
>> >> tell
>> > us?
>> >> And what should I do now? I don't notice any difference in the general
>> >> functioning of OL in safe mode. Should I just keep it in that mode?
>> >>
>> >> "Orland, Kathleen" <korland(a)microsoft.com> wrote in message
>> >> news:%23Dq3VY46KHA.2220(a)TK2MSFTNGP04.phx.gbl...
>> >> > You can disable the email scanning services to see if that's the
> issue.
>> >> > Open
>> >> > your services control panel and look for the AVG mail scanning
> service
>> > and
>> >> > disable it. AVG will protest and tell you it's in error mode, but it
>> > will
>> >> > still work and you can still update it. Since it's just a temporary
>> > test,
>> >> > it
>> >> > shouldn't e an issue.
>> >> >
>> >> > --
>> >> >
>> >> > Kathleen Orland
>> >> >
>> >> >
>> >> > "A Baffled User" <vze265vd(a)verizon.net> wrote in message
>> >> > news:%23NDHgYu6KHA.5808(a)TK2MSFTNGP02.phx.gbl...
>> >> >> Hmmm... Well, maybe I'll try writing to AVG. In the meantime, I'll
>> >> >> wait
>> >> >> to
>> >> >> see if there is any difference between normal mode and safe mode.
>> >> >>
>> >> >> Joan
>> >> >>
>> >> >>
>> >> >> "Brian Tillman [MVP-Outlook]" <tillman1952(a)yahoo.com> wrote in
> message
>> >> >> news:e6K4TRu6KHA.356(a)TK2MSFTNGP05.phx.gbl...
>> >> >> > "A Baffled User" <vze265vd(a)verizon.net> wrote in message
>> >> >> > news:%23HT64St6KHA.4508(a)TK2MSFTNGP06.phx.gbl...
>> >> >> >
>> >> >> >>I do have AVG antivirus, but I haven't made any changes to the
>> > options
>> >> > on
>> >> >> >>that program since it was installed and I've never had file
>> > attachments
>> >> >> >>cropping up in most (though not all) of my messages until the
>> >> >> >>last
>> > four
>> >> > or
>> >> >> >>five days.
>> >> >> >
>> >> >> > That's irrelevant because usually AVG updates itself every single
>> >> >> > day
>> >> > and
>> >> >> > that ABSOLUTELY changes the program. If one of those updates had
> a
>> >> >> > problem, then it could do exactly what you've described.
>> >> >> > --
>> >> >> > Brian Tillman [MVP-Outlook]
>> >> >>
>> >> >>
>> >> >
>> >> >
>> >>
>> >>
>> >
>> >
>>
>>
>
>


From: Tom Willett on 5 May 2010 08:58
You don't understand. These issues with the A/V email scanning can pop up
out of nowhere. It's been this way for years.

You need to at least rule it out. Uninstall your A/V program. Reboot.
Install A/V program without the email scanning module. You are still
protected with the realtime scan. The email scanning is simply a marketing
tool.

"A Baffled User" <vze265vd(a)verizon.net> wrote in message
news:OfTPv5%236KHA.5848(a)TK2MSFTNGP06.phx.gbl...
: Right, but it's presumably been scanning my e-mail for months if not years
: and never started spawning file attachments that are duplicates of the
: content of the e-mails until six days ago.
:
: "Tom Willett" <tom(a)youreadaisyifyoudo.com> wrote in message
: news:evQ8n176KHA.3504(a)TK2MSFTNGP05.phx.gbl...
: >
: > "A Baffled User" <vze265vd(a)verizon.net> wrote in message
: > news:%23s6KVM76KHA.2220(a)TK2MSFTNGP04.phx.gbl...
: > : The attachments are not messages saying that the message in question
has
: > : been scanned for viruses. They contain EXACTLY THE SAME CONTENT as the
: > : messages themselves. So if the message contains weather-related
: > information,
: > : the attachment contains the exact same information.
: > :
: > : I only have to add-ins, an OL Backup and a WOPR PlaceBar Customizer,
: > both
: > of
: > : which have been present for years.
: >
: > You also have the anti-virus program scanning email!
: >
: >
:
:


From: Brian Tillman [MVP-Outlook] on 5 May 2010 10:20
"A Baffled User" <vze265vd(a)verizon.net> wrote in message
news:OfTPv5%236KHA.5848(a)TK2MSFTNGP06.phx.gbl...

> Right, but it's presumably been scanning my e-mail for months if not years
> and never started spawning file attachments that are duplicates of the
> content of the e-mails until six days ago.

Your AV program updates itself, probably silently, every day. That means it
can start behaving differently at any time and you'll never know it until it
causes problems. That's why the McAfee update of a couple of weeks ago killed
tens of thousands of PCs all over the world - they updated their AV program
and messed up with the detection strings, causing the program to quarantine
SVCHOST.EXE, an essential WIndows program, bringing all those machines down.
--
Brian Tillman [MVP-Outlook]

From: A Baffled User on 5 May 2010 11:31
Okay, I see. So my e-mails would still be scanned for nefarious content even
without the e-mail scanning module?

Note, however, that messages have been coming in today without any copycat
attachments even though I exited OL safe mode and restarted the program
normally last night. I'm thinking maybe I should just leave well enough
alone until the problem recurs. Does that seem reasonable?

Joan


"Tom Willett" <tom(a)youreadaisyifyoudo.com> wrote in message
news:ulJ%23sKF7KHA.5412(a)TK2MSFTNGP06.phx.gbl...
> You don't understand. These issues with the A/V email scanning can pop up
> out of nowhere. It's been this way for years.
>
> You need to at least rule it out. Uninstall your A/V program. Reboot.
> Install A/V program without the email scanning module. You are still
> protected with the realtime scan. The email scanning is simply a marketing
> tool.
>
> "A Baffled User" <vze265vd(a)verizon.net> wrote in message
> news:OfTPv5%236KHA.5848(a)TK2MSFTNGP06.phx.gbl...
> : Right, but it's presumably been scanning my e-mail for months if not
> years
> : and never started spawning file attachments that are duplicates of the
> : content of the e-mails until six days ago.
> :
> : "Tom Willett" <tom(a)youreadaisyifyoudo.com> wrote in message
> : news:evQ8n176KHA.3504(a)TK2MSFTNGP05.phx.gbl...
> : >
> : > "A Baffled User" <vze265vd(a)verizon.net> wrote in message
> : > news:%23s6KVM76KHA.2220(a)TK2MSFTNGP04.phx.gbl...
> : > : The attachments are not messages saying that the message in question
> has
> : > : been scanned for viruses. They contain EXACTLY THE SAME CONTENT as
> the
> : > : messages themselves. So if the message contains weather-related
> : > information,
> : > : the attachment contains the exact same information.
> : > :
> : > : I only have to add-ins, an OL Backup and a WOPR PlaceBar Customizer,
> : > both
> : > of
> : > : which have been present for years.
> : >
> : > You also have the anti-virus program scanning email!
> : >
> : >
> :
> :
>
>


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