OL E-mails All Arriving with File Attachments
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From: A Baffled User on 3 May 2010 08:16 Four or five days ago, e-mails I receive on a regular basis started arriving in my box accompanied for the first time by .txt attachments containing the precise content of the e-mail itself. The report I receive from my state weather service every day, personal messages from friends, and commercial messages, none of which has ever included a file attachment before, all have started arriving with attachments. This is a waste of bandwith and space on my hard drive. Is there a way to stop the file attachments from coming? I've been opening each message and removing them, but what a pain! I've checked all the options in OL (still using OL 2000, BTW, on Windows XP SP3) and found nothing that will do the trick. Thanks! Joan
From: Orland, Kathleen on 3 May 2010 09:14 If you open Outlook in safe mode, does this behaviour continue? Start > Run > outlook.exe /safe (note the space between outlook.exe and /safe) -- Kathleen Orland "A Baffled User" <vze265vd(a)verizon.net> wrote in message news:%23RaRmpr6KHA.5548(a)TK2MSFTNGP04.phx.gbl... > Four or five days ago, e-mails I receive on a regular basis started arriving > in my box accompanied for the first time by .txt attachments containing the > precise content of the e-mail itself. The report I receive from my state > weather service every day, personal messages from friends, and commercial > messages, none of which has ever included a file attachment before, all have > started arriving with attachments. This is a waste of bandwith and space on > my hard drive. Is there a way to stop the file attachments from coming? I've > been opening each message and removing them, but what a pain! I've checked > all the options in OL (still using OL 2000, BTW, on Windows XP SP3) and > found nothing that will do the trick. > > Thanks! > > Joan > >
From: Brian Tillman [MVP-Outlook] on 3 May 2010 09:23 "A Baffled User" <vze265vd(a)verizon.net> wrote in message news:%23RaRmpr6KHA.5548(a)TK2MSFTNGP04.phx.gbl... > Four or five days ago, e-mails I receive on a regular basis started arriving > in my box accompanied for the first time by .txt attachments containing the > precise content of the e-mail itself. The report I receive from my state > weather service every day, personal messages from friends, and commercial > messages, none of which has ever included a file attachment before, all have > started arriving with attachments. Do you scan incoming messages with an antivirus program? If so, the first thing you should do to try to diagnose this problem is to uninstall your AV program and reinstall it without the mail scanning feature. You want to eliminate as many variables as possible. Scanning incoming mail can interfere with Outlook's decoding of it. Also, start Outlook in safe mode (hold Ctrl when you start it) and see if that makes a difference. If it does, you have an add-in cauing the problem. -- Brian Tillman [MVP-Outlook]
From: A Baffled User on 3 May 2010 11:20 I've just opened OL as you instructed and will report back once I've gotten some new messages. I notice that when OL opened, there was no Preview pane as there usually is. I assume that's a function of safe mode. Joan "Orland, Kathleen" <korland(a)microsoft.com> wrote in message news:OL%23%23HKs6KHA.1424(a)TK2MSFTNGP04.phx.gbl... > If you open Outlook in safe mode, does this behaviour continue? > > Start > Run > outlook.exe /safe > (note the space between outlook.exe and /safe) > > -- > > Kathleen Orland > > > "A Baffled User" <vze265vd(a)verizon.net> wrote in message > news:%23RaRmpr6KHA.5548(a)TK2MSFTNGP04.phx.gbl... >> Four or five days ago, e-mails I receive on a regular basis started > arriving >> in my box accompanied for the first time by .txt attachments containing > the >> precise content of the e-mail itself. The report I receive from my state >> weather service every day, personal messages from friends, and commercial >> messages, none of which has ever included a file attachment before, all > have >> started arriving with attachments. This is a waste of bandwith and space > on >> my hard drive. Is there a way to stop the file attachments from coming? > I've >> been opening each message and removing them, but what a pain! I've >> checked >> all the options in OL (still using OL 2000, BTW, on Windows XP SP3) and >> found nothing that will do the trick. >> >> Thanks! >> >> Joan >> >> > >
From: A Baffled User on 3 May 2010 11:24
I do have AVG antivirus, but I haven't made any changes to the options on that program since it was installed and I've never had file attachments cropping up in most (though not all) of my messages until the last four or five days. Right now I've opened OL in safe mode, as both you and Kathleen Orland suggested. Let's see if safe mode makes any difference. I might not really be able to tell until tomorrow morning, when I get tomorrow's versions of the messages that come in every day and that have suddenly sprouted file attachments. Thanks to both you and Kathleen! Joan "Brian Tillman [MVP-Outlook]" <tillman1952(a)yahoo.com> wrote in message news:%23on%23fPs6KHA.5808(a)TK2MSFTNGP02.phx.gbl... > "A Baffled User" <vze265vd(a)verizon.net> wrote in message > news:%23RaRmpr6KHA.5548(a)TK2MSFTNGP04.phx.gbl... > >> Four or five days ago, e-mails I receive on a regular basis started >> arriving in my box accompanied for the first time by .txt attachments >> containing the precise content of the e-mail itself. The report I receive >> from my state weather service every day, personal messages from friends, >> and commercial messages, none of which has ever included a file >> attachment before, all have started arriving with attachments. > > Do you scan incoming messages with an antivirus program? If so, the first > thing you should do to try to diagnose this problem is to uninstall your > AV program and reinstall it without the mail scanning feature. You want > to eliminate as many variables as possible. Scanning incoming mail can > interfere with Outlook's decoding of it. Also, start Outlook in safe mode > (hold Ctrl when you start it) and see if that makes a difference. If it > does, you have an add-in cauing the problem. > -- > Brian Tillman [MVP-Outlook] |