OL E-mails All Arriving with File Attachments
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From: A Baffled User on 5 May 2010 11:32 Yikes! Okay, I've got it. "Brian Tillman [MVP-Outlook]" <tillman1952(a)yahoo.com> wrote in message news:eV1SW4F7KHA.1424(a)TK2MSFTNGP04.phx.gbl... > "A Baffled User" <vze265vd(a)verizon.net> wrote in message > news:OfTPv5%236KHA.5848(a)TK2MSFTNGP06.phx.gbl... > >> Right, but it's presumably been scanning my e-mail for months if not >> years and never started spawning file attachments that are duplicates of >> the content of the e-mails until six days ago. > > Your AV program updates itself, probably silently, every day. That means > it can start behaving differently at any time and you'll never know it > until it causes problems. That's why the McAfee update of a couple of > weeks ago killed tens of thousands of PCs all over the world - they > updated their AV program and messed up with the detection strings, causing > the program to quarantine SVCHOST.EXE, an essential WIndows program, > bringing all those machines down. > -- > Brian Tillman [MVP-Outlook]
From: A Baffled User on 9 May 2010 10:53 Thanks, Tom. Whatever the case may be, after I exited OL safe mode and restarted the program normally a few days ago, the extra file attachments stopped coming. I had not made any adjustments to the settings of my AV program. I'm figuring I'll just leave well enough alone for now, knowing that I can come back to this newsgroup for instruction if the problem recurs. Joan "Tom Willett" <tom(a)youreadaisyifyoudo.com> wrote in message news:%23zv4ne66KHA.980(a)TK2MSFTNGP04.phx.gbl... > You're problem may indeed be related to the anti-virus. > Safe mode loads Outlook without many of the customization files and > add-ins > loaded. If Outlook works correctly in Safe mode, the problem is with one > of > your add-ins or customization files. > > "A Baffled User" <vze265vd(a)verizon.net> wrote in message > news:OM6lGc66KHA.3892(a)TK2MSFTNGP02.phx.gbl... > : As I just posted to Kathleen Orland, running OL in safe mode has > apparently > : gotten rid of the freeloading file attachments. So maybe my problem is > not > : related to my antivirus program? > : > : I suppose I should restart OL in non-safe mode to be sure. > : > : Joan > : > : > : "Brian Tillman [MVP-Outlook]" <tillman1952(a)yahoo.com> wrote in message > : news:e6K4TRu6KHA.356(a)TK2MSFTNGP05.phx.gbl... > : > "A Baffled User" <vze265vd(a)verizon.net> wrote in message > : > news:%23HT64St6KHA.4508(a)TK2MSFTNGP06.phx.gbl... > : > > : >>I do have AVG antivirus, but I haven't made any changes to the options > on > : >>that program since it was installed and I've never had file > attachments > : >>cropping up in most (though not all) of my messages until the last > four > or > : >>five days. > : > > : > That's irrelevant because usually AVG updates itself every single day > and > : > that ABSOLUTELY changes the program. If one of those updates had a > : > problem, then it could do exactly what you've described. > : > -- > : > Brian Tillman [MVP-Outlook] > : > : > >
From: A Baffled User on 9 May 2010 10:55
Many thanks for these precise instructions. Since I exited OL safe mode and restarted the program normally a few days ago, there have been no more extra file attachments. I had not made any adjustments to the settings of my AV program. I'm just going to leave well enough alone for now, knowing that I can come back to your helpful message if the problem recurs. Joan "Orland, Kathleen" <korland(a)microsoft.com> wrote in message news:eNK64V86KHA.3924(a)TK2MSFTNGP04.phx.gbl... >I would say it's likely your antivirus then. Windows updates, antivirus > updates, antivirus engine updates - nothing is static. > > You can reinstall AVG and omit the email scanning portion or just disable > the email scanning service. I would test by disabling the email scanning > service. Go into Computer Management, you can either right-click on My > Computer or find it in the Control Panel (what it's called depends on your > O/S, look for something similar to Administrative Tools). Disable the > service, AVG will complain but it won't stop your ability to update your > virus definitions. > > -- > > Kathleen Orland > > > "A Baffled User" <vze265vd(a)verizon.net> wrote in message > news:%23s6KVM76KHA.2220(a)TK2MSFTNGP04.phx.gbl... >> The attachments are not messages saying that the message in question has >> been scanned for viruses. They contain EXACTLY THE SAME CONTENT as the >> messages themselves. So if the message contains weather-related > information, >> the attachment contains the exact same information. >> >> I only have to add-ins, an OL Backup and a WOPR PlaceBar Customizer, both > of >> which have been present for years. Is there some reason why they would > start >> creating the kinds of file attachments I've described all of a sudden? >> >> Thanks for your help, Kathleen! >> >> Joan >> >> >> "Orland, Kathleen" <korland(a)microsoft.com> wrote in message >> news:ONKbd%2366KHA.2240(a)TK2MSFTNGP06.phx.gbl... >> > Did anyone ask exactly what the attachments were? >> > >> > If running Outlook in safe mode removes the attachments, then you have >> > a >> > case of something that integrates with Outlook that causes the problem. >> > AVG >> > adds an attachment to every email to certify that it's been scanned. > That >> > may be the attachment you're seeing. It may perhaps be another Outlook > Add >> > in. >> > >> > I would suggest that you disable your Add Ins, restart Outlook and add >> > each >> > one back, testing in-between to see which one is the culprit. >> > >> > -- >> > >> > Kathleen Orland >> > >> > >> > "A Baffled User" <vze265vd(a)verizon.net> wrote in message >> > news:urE22a66KHA.3504(a)TK2MSFTNGP05.phx.gbl... >> >> I was just going to update my post. You suggested yesterday that I >> >> open >> >> OL >> >> in safe mode, which I did. Today, for the first time in several days, > my >> >> regular e-mails arrived WITHOUT any attachments. So what does that >> >> tell >> > us? >> >> And what should I do now? I don't notice any difference in the general >> >> functioning of OL in safe mode. Should I just keep it in that mode? >> >> >> >> "Orland, Kathleen" <korland(a)microsoft.com> wrote in message >> >> news:%23Dq3VY46KHA.2220(a)TK2MSFTNGP04.phx.gbl... >> >> > You can disable the email scanning services to see if that's the > issue. >> >> > Open >> >> > your services control panel and look for the AVG mail scanning > service >> > and >> >> > disable it. AVG will protest and tell you it's in error mode, but it >> > will >> >> > still work and you can still update it. Since it's just a temporary >> > test, >> >> > it >> >> > shouldn't e an issue. >> >> > >> >> > -- >> >> > >> >> > Kathleen Orland >> >> > >> >> > >> >> > "A Baffled User" <vze265vd(a)verizon.net> wrote in message >> >> > news:%23NDHgYu6KHA.5808(a)TK2MSFTNGP02.phx.gbl... >> >> >> Hmmm... Well, maybe I'll try writing to AVG. In the meantime, I'll >> >> >> wait >> >> >> to >> >> >> see if there is any difference between normal mode and safe mode. >> >> >> >> >> >> Joan >> >> >> >> >> >> >> >> >> "Brian Tillman [MVP-Outlook]" <tillman1952(a)yahoo.com> wrote in > message >> >> >> news:e6K4TRu6KHA.356(a)TK2MSFTNGP05.phx.gbl... >> >> >> > "A Baffled User" <vze265vd(a)verizon.net> wrote in message >> >> >> > news:%23HT64St6KHA.4508(a)TK2MSFTNGP06.phx.gbl... >> >> >> > >> >> >> >>I do have AVG antivirus, but I haven't made any changes to the >> > options >> >> > on >> >> >> >>that program since it was installed and I've never had file >> > attachments >> >> >> >>cropping up in most (though not all) of my messages until the >> >> >> >>last >> > four >> >> > or >> >> >> >>five days. >> >> >> > >> >> >> > That's irrelevant because usually AVG updates itself every single >> >> >> > day >> >> > and >> >> >> > that ABSOLUTELY changes the program. If one of those updates had > a >> >> >> > problem, then it could do exactly what you've described. >> >> >> > -- >> >> >> > Brian Tillman [MVP-Outlook] >> >> >> >> >> >> >> >> > >> >> > >> >> >> >> >> > >> > >> >> > > |