Outlook RPC Troubleshooting Exchange 2003
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From: Netwod on 23 May 2010 00:04 - If this is not the correct area to post this question, please let me know and I will head elsewhere - I have a client with SBS2003, and several client notebooks happily running Outlook 2003 via RPC over HTTP. One particular machine which was also working happily with User A has been handed to User B, and no matter what I try I can't get Outlook over the Internet to work. As others are working OK, I believe the server side is set up correctly. I have deleted and reinstalled the Security Certificate, added the RPC registry keys under HK Local User because they did not exist where they should. When I run Outlook.exe /rpcdiag the Exchange Server Connection Status window is blank / zilch / nothing! So this must be pointing to my problem, but what is it that is wrong when the settings in Outlook are exactly what the guide and various articles state. Suggestions please? Jerome
From: Russ SBITS.Biz [SBS-MVP] on 23 May 2010 12:14 I know this may sound like a obvious question But does the new user have a new local Profile? or are you trying to use the old users profile? If it is a new profile. I assume there isn't any AV or Firewall stopping things? I also assume in IE you can go to https://mail.yourdomain.com/exchange and get no Certificate Warning. Can you login with your ID and get RPC Over HTTPSto work? If so, then Delete the users Local Profile (Not just the Outlook one) Recreate a local profile, recreate an outlook profile and reconfigure RPC over HTTPS Russ -- Russell Grover - SBITS.Biz [SBS-MVP] MCP, MCPS, MCNPS, SBSC Small Business Server/Computer Support - www.SBITS.Biz Question or Second Opinion - www.PersonalITConsultant.com BPOS - Microsoft Online Services - www.BPOSMadeEasy.com "Netwod" <jerome(a)nod.com.au> wrote in message news:10da3a91-a1eb-4754-aa00-f7de2c9b65de(a)11g2000prv.googlegroups.com... > - If this is not the correct area to post this question, please let me > know and I will head elsewhere - > > I have a client with SBS2003, and several client notebooks happily > running Outlook 2003 via RPC over HTTP. One particular machine which > was also working happily with User A has been handed to User B, and no > matter what I try I can't get Outlook over the Internet to work. > > As others are working OK, I believe the server side is set up > correctly. > > I have deleted and reinstalled the Security Certificate, added the RPC > registry keys under HK Local User because they did not exist where > they should. > > When I run Outlook.exe /rpcdiag the Exchange Server Connection Status > window is blank / zilch / nothing! So this must be pointing to my > problem, but what is it that is wrong when the settings in Outlook are > exactly what the guide and various articles state. > > Suggestions please? > > Jerome
From: Netwod on 23 May 2010 19:24 Hello Russ, Thanks for responding: > But does the new user have a new local Profile? > or are you trying to use the old users profile? New user with new local profile > If it is a new profile. > I assume there isn't any AV or Firewall stopping things? I don't believe Trend or the Firewall are the cause, but I've not yet tried turning them off to see > > I also assume in IE you can go tohttps://mail.yourdomain.com/exchange > and get no Certificate Warning. Correct: user is able to load Outlook Web Access at that URL without any certificate warning > > Can you login with your ID and get RPC Over HTTPSto work? > If so, then Delete the users Local Profile (Not just the Outlook one) > Recreate a local profile, recreate an outlook profile and reconfigure RPC > over HTTPS OK I will try that. Will report back here when tested. Jerome
From: Russ SBITS.Biz [SBS-MVP] on 23 May 2010 19:36 If your Profile works Did you add the new user, using Wizards? Check what Security Groups that person belongs to.. Russ -- Russell Grover - SBITS.Biz [SBS-MVP] MCP, MCPS, MCNPS, SBSC Small Business Server/Computer Support - www.SBITS.Biz Question or Second Opinion - www.PersonalITConsultant.com BPOS - Microsoft Online Services - www.BPOSMadeEasy.com "Netwod" <jerome(a)nod.com.au> wrote in message news:ff5e6d4f-c72f-4817-a114-22e5f93ec9fa(a)y6g2000pra.googlegroups.com... > Hello Russ, > > Thanks for responding: > >> But does the new user have a new local Profile? >> or are you trying to use the old users profile? > > New user with new local profile >> If it is a new profile. >> I assume there isn't any AV or Firewall stopping things? > > I don't believe Trend or the Firewall are the cause, but I've not yet > tried turning them off to see >> >> I also assume in IE you can go tohttps://mail.yourdomain.com/exchange >> and get no Certificate Warning. > > Correct: user is able to load Outlook Web Access at that URL without > any certificate warning >> >> Can you login with your ID and get RPC Over HTTPSto work? >> If so, then Delete the users Local Profile (Not just the Outlook one) >> Recreate a local profile, recreate an outlook profile and reconfigure RPC >> over HTTPS > > OK I will try that. Will report back here when tested. > > Jerome
From: Netwod on 25 May 2010 07:21
On May 24, 8:36 am, "Russ SBITS.Biz [SBS-MVP]" <r...(a)REMOVETHIS.sbits.biz> wrote: > If your Profile works > Did you add the new user, using Wizards? > Check what Security Groups that person belongs to.. > Russ > > -- > Russell Grover - SBITS.Biz [SBS-MVP] > MCP, MCPS, MCNPS, SBSC > Small Business Server/Computer Support -www.SBITS.Biz > Question or Second Opinion -www.PersonalITConsultant.com > BPOS - Microsoft Online Services -www.BPOSMadeEasy.com > > "Netwod" <jer...(a)nod.com.au> wrote in message > > news:ff5e6d4f-c72f-4817-a114-22e5f93ec9fa(a)y6g2000pra.googlegroups.com... > > > Hello Russ, > > > Thanks for responding: > > >> But does the new user have a new local Profile? > >> or are you trying to use the old users profile? > > > New user with new local profile > >> If it is a new profile. > >> I assume there isn't any AV or Firewall stopping things? > > > I don't believe Trend or the Firewall are the cause, but I've not yet > > tried turning them off to see > > >> I also assume in IE you can go tohttps://mail.yourdomain.com/exchange > >> and get no Certificate Warning. > > > Correct: user is able to load Outlook Web Access at that URL without > > any certificate warning > > >> Can you login with your ID and get RPC Over HTTPSto work? > >> If so, then Delete the users Local Profile (Not just the Outlook one) > >> Recreate a local profile, recreate an outlook profile and reconfigure RPC > >> over HTTPS > > > OK I will try that. Will report back here when tested. > > > Jerome Thanks for the various suggestions... the answer was oh so simple and everything was configured OK: the User (and me too) were omitting the domain name\ in front of the users's logon name. Yes I am very embarrassed. Jerome |