Outlook has stopped working
in [General]
|
From: Peter Foldes on 27 Jul 2007 19:20 Do not be fooled ZA will not stop viruses as it will not stop all malware\spyware either. No single security program will ever find all virus\malware\Spyware out there.. You need to run multiple Anti Virus checks along with Malware and Spyware there is many that are online and work.. -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "Jim" <Jim(a)discussions.microsoft.com> wrote in message news:D7AFA5C4-90D7-4538-AA1D-553FB74C7530(a)microsoft.com... > Well I dont think I have any viruses or spyware. I am running the new Zone > alarm for Vista and it is quite aggressive. > > > > "K. Orland" wrote: > >> I have found event ID 29 easily enough but not related to Outlook. Have you >> ensured that you have no viruses or spyware? >> >> -- >> Kathleen Orland - MVP Outlook >> Outlook Tips: http://www.outlook-tips.net/ >> http://www.howto-outlook.com/ >> >> >> >> "Jim" wrote: >> >> > I am running Vista home premium and Outlook 2007. After about 10 minutes >> > My Outlook will hang and gray out and say Outlook has stopped working. It >> > apprears it may be looking for some file or there is a software conflict but >> > I dont know >> > what it is. I have uninstalled and reinstalled and run Repair a few time >> > but no solution. >> > I get this---- (can find no event 29 on any MS support site) >> > >> > Log Name: Application >> > Source: Outlook >> > Date: 7/11/2007 1:11:22 PM >> > Event ID: 29 >> > Task Category: None >> > Level: Information >> > Keywords: Classic >> > User: N/A >> > Computer: Jim-PC >> > Description: >> > The store C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst is being >> > re-pushed to the indexer for the following reason: MAPI Start Page deleted. >> > Event Xml: >> > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> >> > <System> >> > <Provider Name="Outlook" /> >> > <EventID Qualifiers="16384">29</EventID> >> > <Level>4</Level> >> > <Task>0</Task> >> > <Keywords>0x80000000000000</Keywords> >> > <TimeCreated SystemTime="2007-07-11T17:11:22.000Z" /> >> > <EventRecordID>33835</EventRecordID> >> > <Channel>Application</Channel> >> > <Computer>Jim-PC</Computer> >> > <Security /> >> > </System> >> > <EventData> >> > <Data>C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst</Data> >> > <Data>MAPI Start Page deleted</Data> >> > </EventData> >> > </Event> >> > >> > Any ideas would be welcome. >> > Jim >> > >> > >> >
From: K. Orland on 29 Jul 2007 21:44 Since there is not yet a standard set for spyware detection as there is for viruses, I would recommend that you use the Trend Micro online virus scan in addition to the antivirus you're already using. I would also recommend that you download and install two antispyware apps and run them since I've seen them pick up viruses that antispyware doesn't. Just to make sure. -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim" wrote: > Well I dont think I have any viruses or spyware. I am running the new Zone > alarm for Vista and it is quite aggressive. > > > > "K. Orland" wrote: > > > I have found event ID 29 easily enough but not related to Outlook. Have you > > ensured that you have no viruses or spyware? > > > > -- > > Kathleen Orland - MVP Outlook > > Outlook Tips: http://www.outlook-tips.net/ > > http://www.howto-outlook.com/ > > > > > > > > "Jim" wrote: > > > > > I am running Vista home premium and Outlook 2007. After about 10 minutes > > > My Outlook will hang and gray out and say Outlook has stopped working. It > > > apprears it may be looking for some file or there is a software conflict but > > > I dont know > > > what it is. I have uninstalled and reinstalled and run Repair a few time > > > but no solution. > > > I get this---- (can find no event 29 on any MS support site) > > > > > > Log Name: Application > > > Source: Outlook > > > Date: 7/11/2007 1:11:22 PM > > > Event ID: 29 > > > Task Category: None > > > Level: Information > > > Keywords: Classic > > > User: N/A > > > Computer: Jim-PC > > > Description: > > > The store C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst is being > > > re-pushed to the indexer for the following reason: MAPI Start Page deleted. > > > Event Xml: > > > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> > > > <System> > > > <Provider Name="Outlook" /> > > > <EventID Qualifiers="16384">29</EventID> > > > <Level>4</Level> > > > <Task>0</Task> > > > <Keywords>0x80000000000000</Keywords> > > > <TimeCreated SystemTime="2007-07-11T17:11:22.000Z" /> > > > <EventRecordID>33835</EventRecordID> > > > <Channel>Application</Channel> > > > <Computer>Jim-PC</Computer> > > > <Security /> > > > </System> > > > <EventData> > > > <Data>C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst</Data> > > > <Data>MAPI Start Page deleted</Data> > > > </EventData> > > > </Event> > > > > > > Any ideas would be welcome. > > > Jim > > > > > > > > >
From: Jim on 30 Jul 2007 15:52 What makes you think this is a virus problem? However I have run 2 different Virus scans, both in the deep mode. I also have two spyware programs and have run those. Nothing comes up. BTW I ran a deep scan for Viruses while in the 'safe mode'. Still nothing showed up. Do you really think this is a virus problem? Jim "K. Orland" wrote: > Since there is not yet a standard set for spyware detection as there is for > viruses, I would recommend that you use the Trend Micro online virus scan in > addition to the antivirus you're already using. I would also recommend that > you download and install two antispyware apps and run them since I've seen > them pick up viruses that antispyware doesn't. Just to make sure. > > -- > Kathleen Orland - MVP Outlook > Outlook Tips: http://www.outlook-tips.net/ > http://www.howto-outlook.com/ > > > > "Jim" wrote: > > > Well I dont think I have any viruses or spyware. I am running the new Zone > > alarm for Vista and it is quite aggressive. > > > > > > > > "K. Orland" wrote: > > > > > I have found event ID 29 easily enough but not related to Outlook. Have you > > > ensured that you have no viruses or spyware? > > > > > > -- > > > Kathleen Orland - MVP Outlook > > > Outlook Tips: http://www.outlook-tips.net/ > > > http://www.howto-outlook.com/ > > > > > > > > > > > > "Jim" wrote: > > > > > > > I am running Vista home premium and Outlook 2007. After about 10 minutes > > > > My Outlook will hang and gray out and say Outlook has stopped working. It > > > > apprears it may be looking for some file or there is a software conflict but > > > > I dont know > > > > what it is. I have uninstalled and reinstalled and run Repair a few time > > > > but no solution. > > > > I get this---- (can find no event 29 on any MS support site) > > > > > > > > Log Name: Application > > > > Source: Outlook > > > > Date: 7/11/2007 1:11:22 PM > > > > Event ID: 29 > > > > Task Category: None > > > > Level: Information > > > > Keywords: Classic > > > > User: N/A > > > > Computer: Jim-PC > > > > Description: > > > > The store C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst is being > > > > re-pushed to the indexer for the following reason: MAPI Start Page deleted. > > > > Event Xml: > > > > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> > > > > <System> > > > > <Provider Name="Outlook" /> > > > > <EventID Qualifiers="16384">29</EventID> > > > > <Level>4</Level> > > > > <Task>0</Task> > > > > <Keywords>0x80000000000000</Keywords> > > > > <TimeCreated SystemTime="2007-07-11T17:11:22.000Z" /> > > > > <EventRecordID>33835</EventRecordID> > > > > <Channel>Application</Channel> > > > > <Computer>Jim-PC</Computer> > > > > <Security /> > > > > </System> > > > > <EventData> > > > > <Data>C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst</Data> > > > > <Data>MAPI Start Page deleted</Data> > > > > </EventData> > > > > </Event> > > > > > > > > Any ideas would be welcome. > > > > Jim > > > > > > > > > > > >
From: K. Orland on 30 Jul 2007 16:22 It's the MAPI start page deleted message that leads me to think the problem is potentially a virus though that's not necessarily so. I've never seen Event 29 for Outlook.exe. Have you tried recreating your Outlook profile to see if the issue is profile-based or PST-based? -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim" wrote: > What makes you think this is a virus problem? > However I have run 2 different Virus scans, both in the deep mode. I also > have two spyware programs and have run those. Nothing comes up. BTW I ran a > deep scan for > Viruses while in the 'safe mode'. Still nothing showed up. > Do you really think this is a virus problem? > > Jim > > > "K. Orland" wrote: > > > Since there is not yet a standard set for spyware detection as there is for > > viruses, I would recommend that you use the Trend Micro online virus scan in > > addition to the antivirus you're already using. I would also recommend that > > you download and install two antispyware apps and run them since I've seen > > them pick up viruses that antispyware doesn't. Just to make sure. > > > > -- > > Kathleen Orland - MVP Outlook > > Outlook Tips: http://www.outlook-tips.net/ > > http://www.howto-outlook.com/ > > > > > > > > "Jim" wrote: > > > > > Well I dont think I have any viruses or spyware. I am running the new Zone > > > alarm for Vista and it is quite aggressive. > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > I have found event ID 29 easily enough but not related to Outlook. Have you > > > > ensured that you have no viruses or spyware? > > > > > > > > -- > > > > Kathleen Orland - MVP Outlook > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > I am running Vista home premium and Outlook 2007. After about 10 minutes > > > > > My Outlook will hang and gray out and say Outlook has stopped working. It > > > > > apprears it may be looking for some file or there is a software conflict but > > > > > I dont know > > > > > what it is. I have uninstalled and reinstalled and run Repair a few time > > > > > but no solution. > > > > > I get this---- (can find no event 29 on any MS support site) > > > > > > > > > > Log Name: Application > > > > > Source: Outlook > > > > > Date: 7/11/2007 1:11:22 PM > > > > > Event ID: 29 > > > > > Task Category: None > > > > > Level: Information > > > > > Keywords: Classic > > > > > User: N/A > > > > > Computer: Jim-PC > > > > > Description: > > > > > The store C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst is being > > > > > re-pushed to the indexer for the following reason: MAPI Start Page deleted. > > > > > Event Xml: > > > > > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> > > > > > <System> > > > > > <Provider Name="Outlook" /> > > > > > <EventID Qualifiers="16384">29</EventID> > > > > > <Level>4</Level> > > > > > <Task>0</Task> > > > > > <Keywords>0x80000000000000</Keywords> > > > > > <TimeCreated SystemTime="2007-07-11T17:11:22.000Z" /> > > > > > <EventRecordID>33835</EventRecordID> > > > > > <Channel>Application</Channel> > > > > > <Computer>Jim-PC</Computer> > > > > > <Security /> > > > > > </System> > > > > > <EventData> > > > > > <Data>C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst</Data> > > > > > <Data>MAPI Start Page deleted</Data> > > > > > </EventData> > > > > > </Event> > > > > > > > > > > Any ideas would be welcome. > > > > > Jim > > > > > > > > > > > > > > >
From: Jim on 30 Jul 2007 18:32
No I have not. Please tell me what it is and how to do it, and I will give it a try. thanks Jim "K. Orland" wrote: > It's the MAPI start page deleted message that leads me to think the problem > is potentially a virus though that's not necessarily so. I've never seen > Event 29 for Outlook.exe. > Have you tried recreating your Outlook profile to see if the issue is > profile-based or PST-based? > > -- > Kathleen Orland - MVP Outlook > Outlook Tips: http://www.outlook-tips.net/ > http://www.howto-outlook.com/ > > > > "Jim" wrote: > > > What makes you think this is a virus problem? > > However I have run 2 different Virus scans, both in the deep mode. I also > > have two spyware programs and have run those. Nothing comes up. BTW I ran a > > deep scan for > > Viruses while in the 'safe mode'. Still nothing showed up. > > Do you really think this is a virus problem? > > > > Jim > > > > > > "K. Orland" wrote: > > > > > Since there is not yet a standard set for spyware detection as there is for > > > viruses, I would recommend that you use the Trend Micro online virus scan in > > > addition to the antivirus you're already using. I would also recommend that > > > you download and install two antispyware apps and run them since I've seen > > > them pick up viruses that antispyware doesn't. Just to make sure. > > > > > > -- > > > Kathleen Orland - MVP Outlook > > > Outlook Tips: http://www.outlook-tips.net/ > > > http://www.howto-outlook.com/ > > > > > > > > > > > > "Jim" wrote: > > > > > > > Well I dont think I have any viruses or spyware. I am running the new Zone > > > > alarm for Vista and it is quite aggressive. > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > I have found event ID 29 easily enough but not related to Outlook. Have you > > > > > ensured that you have no viruses or spyware? > > > > > > > > > > -- > > > > > Kathleen Orland - MVP Outlook > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > I am running Vista home premium and Outlook 2007. After about 10 minutes > > > > > > My Outlook will hang and gray out and say Outlook has stopped working. It > > > > > > apprears it may be looking for some file or there is a software conflict but > > > > > > I dont know > > > > > > what it is. I have uninstalled and reinstalled and run Repair a few time > > > > > > but no solution. > > > > > > I get this---- (can find no event 29 on any MS support site) > > > > > > > > > > > > Log Name: Application > > > > > > Source: Outlook > > > > > > Date: 7/11/2007 1:11:22 PM > > > > > > Event ID: 29 > > > > > > Task Category: None > > > > > > Level: Information > > > > > > Keywords: Classic > > > > > > User: N/A > > > > > > Computer: Jim-PC > > > > > > Description: > > > > > > The store C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst is being > > > > > > re-pushed to the indexer for the following reason: MAPI Start Page deleted. > > > > > > Event Xml: > > > > > > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> > > > > > > <System> > > > > > > <Provider Name="Outlook" /> > > > > > > <EventID Qualifiers="16384">29</EventID> > > > > > > <Level>4</Level> > > > > > > <Task>0</Task> > > > > > > <Keywords>0x80000000000000</Keywords> > > > > > > <TimeCreated SystemTime="2007-07-11T17:11:22.000Z" /> > > > > > > <EventRecordID>33835</EventRecordID> > > > > > > <Channel>Application</Channel> > > > > > > <Computer>Jim-PC</Computer> > > > > > > <Security /> > > > > > > </System> > > > > > > <EventData> > > > > > > <Data>C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst</Data> > > > > > > <Data>MAPI Start Page deleted</Data> > > > > > > </EventData> > > > > > > </Event> > > > > > > > > > > > > Any ideas would be welcome. > > > > > > Jim > > > > > > > > > > > > > > > > > > |