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From: Jim on 10 Aug 2007 10:04
I have given up....going back to Thunderbird which hase never crashed.



"K. Orland" wrote:

> I wouldn't delete anything at this point. Keep scanning until you have no
> errors, then open Outlook again. See what happens.
>
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "Jim" wrote:
>
> > I found a Outlook.pst as well as Outlook1.pst and Outlook2.pst.
> > I ran scanpst on just the Outlook.pst and it did say it found errors and
> > corrected them...so we'll see if that helps.
> > (should I delete the other Outlooks.pst's)?
> >
> >
> > "K. Orland" wrote:
> >
> > > A simple *.pst should find something but did you first UNHIDE hidden files
> > > and folders?
> > >
> > > --
> > > Kathleen Orland - MVP Outlook
> > > Outlook Tips: http://www.outlook-tips.net/
> > > http://www.howto-outlook.com/
> > >
> > >
> > >
> > > "Jim" wrote:
> > >
> > > > I have a POP3 account (home use).
> > > > I did find scanpst.exe but when I ran a scan of my hard drive I could not
> > > > find any pst files (ran *.*.pst and *.*pst as well as outlook*.*pst). It
> > > > apprears I have no PST file.
> > > >
> > > > "K. Orland" wrote:
> > > >
> > > > > Outlook runs well for millions of people and businesses. It's normally quite
> > > > > stable.
> > > > > Depending on how you get your mail (you'll have to advise if you're using a
> > > > > POP3 or Exchange account, Exchange is normally used in a business
> > > > > environment), you may or may not be using a PST file.
> > > > > An Outlook PST file for a home user is the default data file where
> > > > > transactions occur. It's the destination for incoming mail. It can corrupt
> > > > > but there is a repair tool for it and all you have to do is a file search for
> > > > > scanpst.exe.
> > > > > An Outlook PST for an Exchange user is not the default data file but a
> > > > > storage file to help offset the mailbox size limits usually imposed in most
> > > > > businesses. It has the potential to corrupt and the repair is the same.
> > > > > Make sure you unhide all hidden folders and files (use Windows Explorer to
> > > > > do that). Close Outlook. Search for scanpst.exe using your file/folder search
> > > > > function. When you locate it, double-click it and follow all the instructions
> > > > > including locating your PST file and scanning it. If any errors are found
> > > > > they should be repaired. Run scanpst.exe until no errors are found. Open
> > > > > Outlook to see if this has helped.
> > > > > --
> > > > > Kathleen Orland - MVP Outlook
> > > > > Outlook Tips: http://www.outlook-tips.net/
> > > > > http://www.howto-outlook.com/
> > > > >
> > > > >
> > > > >
> > > > > "Jim" wrote:
> > > > >
> > > > > > Sorry I dont know what a PST is or how to repair.
> > > > > > I am about to give up on Outlook 2007 and go back to Thunderbird. It runs
> > > > > > fine.
> > > > > > I just hate being out $100 for software that is not stable.
> > > > > >
> > > > > > "K. Orland" wrote:
> > > > > >
> > > > > > > Have you tried a repair of your PST? Not a repair from the Help menu which
> > > > > > > repairs Outlook but a repair of your data file.
> > > > > > >
> > > > > > > --
> > > > > > > Kathleen Orland - MVP Outlook
> > > > > > > Outlook Tips: http://www.outlook-tips.net/
> > > > > > > http://www.howto-outlook.com/
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > "Jim" wrote:
> > > > > > >
> > > > > > > > Thanks I tried this and thought it may have solved the problem because it
> > > > > > > > seemed stable for once. However today when I went to reply to a message it
> > > > > > > > grayed out and said' MS outlook has stopped working'.
> > > > > > > > But it does seem to be a bit better.
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > "K. Orland" wrote:
> > > > > > > >
> > > > > > > > > Try this and let me know what happens:
> > > > > > > > >
> > > > > > > > > http://www.howto-outlook.com/faq/newprofile.htm
> > > > > > > > >
> > > > > > > > > --
> > > > > > > > > Kathleen Orland - MVP Outlook
> > > > > > > > > Outlook Tips: http://www.outlook-tips.net/
> > > > > > > > > http://www.howto-outlook.com/
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > "Jim" wrote:
> > > > > > > > >
> > > > > > > > > > No I have not. Please tell me what it is and how to do it, and I will give
> > > > > > > > > > it a try.
> > > > > > > > > > thanks
> > > > > > > > > > Jim
> > > > > > > > > >
> > > > > > > > > > "K. Orland" wrote:
> > > > > > > > > >
> > > > > > > > > > > It's the MAPI start page deleted message that leads me to think the problem
> > > > > > > > > > > is potentially a virus though that's not necessarily so. I've never seen
> > > > > > > > > > > Event 29 for Outlook.exe.
> > > > > > > > > > > Have you tried recreating your Outlook profile to see if the issue is
> > > > > > > > > > > profile-based or PST-based?
> > > > > > > > > > >
> > > > > > > > > > > --
> > > > > > > > > > > Kathleen Orland - MVP Outlook
> > > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/
> > > > > > > > > > > http://www.howto-outlook.com/
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > "Jim" wrote:
> > > > > > > > > > >
> > > > > > > > > > > > What makes you think this is a virus problem?
> > > > > > > > > > > > However I have run 2 different Virus scans, both in the deep mode. I also
> > > > > > > > > > > > have two spyware programs and have run those. Nothing comes up. BTW I ran a
> > > > > > > > > > > > deep scan for
> > > > > > > > > > > > Viruses while in the 'safe mode'. Still nothing showed up.
> > > > > > > > > > > > Do you really think this is a virus problem?
> > > > > > > > > > > >
> > > > > > > > > > > > Jim
> > > > > > > > > > > >
> > > > > > > > > > > >
> > > > > > > > > > > > "K. Orland" wrote:
> > > > > > > > > > > >
> > > > > > > > > > > > > Since there is not yet a standard set for spyware detection as there is for
> > > > > > > > > > > > > viruses, I would recommend that you use the Trend Micro online virus scan in
> > > > > > > > > > > > > addition to the antivirus you're already using. I would also recommend that
> > > > > > > > > > > > > you download and install two antispyware apps and run them since I've seen
> > > > > > > > > > > > > them pick up viruses that antispyware doesn't. Just to make sure.
> > > > > > > > > > > > >
> > > > > > > > > > > > > --
> > > > > > > > > > > > > Kathleen Orland - MVP Outlook
> > > > > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/
> > > > > > > > > > > > > http://www.howto-outlook.com/
> > > > > > > > > > > > >
> > > > > > > > > > > > >
> > > > > > > > > > > > >
> > > > > > > > > > > > > "Jim" wrote:
> > > > > > > > > > > > >
> > > > > > > > > > > > > > Well I dont think I have any viruses or spyware. I am running the new Zone
> > > > > > > > > > > > > > alarm for Vista and it is quite aggressive.
> > > > > > > > > > > > > >
> > > > > > > > > > > > > >
> > > > > > > > > > > > > >
> > > > > > > > > > > > > > "K. Orland" wrote:
> > > > > > > > > > > > > >
> > > > > > > > > > > > > > > I have found event ID 29 easily enough but not related to Outlook. Have you
> > > > > > > > > > > > > > > ensured that you have no viruses or spyware?
> > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > --
> > > > > > > > > > > > > > > Kathleen Orland - MVP Outlook
> > > > > > > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/
> > > > > > > > > > > > > > > http://www.howto-outlook.com/
> > > > > > > > > > > > > > >
> > > > > > > > > > > > > > >
> > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > "Jim" wrote:
> > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > I am running Vista home premium and Outlook 2007. After about 10 minutes
> > > > > > > > > > > > > > > > My Outlook will hang and gray out and say Outlook has stopped working. It
> > > > > > > > > > > > > > > > apprears it may be looking for some file or there is a software conflict but
> > > > > > > > > > > > > > > > I dont know
> > > > > > > > > > > > > > > > what it is. I have uninstalled and reinstalled and run Repair a few time
> > > > > > > > > > > > > > > > but no solution.
> > > > > > > > > > > > > > > > I get this---- (can find no event 29 on any MS support site)
> > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > Log Name: Application
> > > > > > > > > > > > > > > > Source: Outlook
> > > > > > > > > > > > > > > > Date: 7/11/2007 1:11:22 PM
> > > > > > > > > > > > > > > > Event ID: 29
> > > > > > > > > > > > > > > > Task Category: None
> > > > > > > > > > > > > > > > Level: Information
> > > > > > > > > > > > > > > > Keywords: Classic
> > > > > > > > > > > > > > > > User: N/A
> > > > > > > > > > > > > > > > Computer: Jim-PC
> > > > > > > > > > > > > > > > Description:
> > > > > > > > > > > > > > > > The store C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst is being
> > > > > > > > > > > > > > > > re-pushed to the indexer for the following reason: MAPI Start Page deleted.
> > > > > > > > > > > > > > > > Event Xml:
> > > > > > > > > > > > > > > > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> > > > > > > > > > > > > > > > <System>
> > > > > > > > > > > > > > > > <Provider Name="Outlook" />
> > > > > > > > > > > > > > > > <EventID Qualifiers="16384">29</EventID>
> > > > > > > > > > > > > > > > <Level>4</Level>
> > > > > > > > > > > > > > > > <Task>0</Task>
> > > > > > > > > > > > > > > > <Keywords>0x80000000000000</Keywords>
> > > > > > > > > > > > > > > > <TimeCreated SystemTime="2007-07-11T17:11:22.000Z" />
> > > > > > > > > > > > > > > > <EventRecordID>33835</EventRecordID>
> > > > > > > > > > > > > > > > <Channel>Application</Channel>
> > > > > > > > > > > > > > > > <Computer>Jim-PC</Computer>
> > > > > > > > > > > > > > > > <Security />
> > > > > > > > > > > > > > > > </System>
> > > > > > > > > > > > > > > > <EventData>
> > > > > > > > > > > > > > > > <Data>C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst</Data>
> > > > > > > > > > > > > > > > <Data>MAPI Start Page deleted</Data>
> > > > > > > > > > > > > > > > </EventData>
> > > > > > > > > > > > > > > > </Event>
> > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > Any ideas would be welcome.
> > > > > > > > > > > > > > > > Jim
> > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > >
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