Outlook has stopped working
in [General]
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From: Jim on 4 Aug 2007 09:26 Well I scanned all the .PST's and and it seemed to help but this morning Outlook 2007 is crashing again. (I think it is some sort of a software conflict with my Office 2003. but thats just a guess). Is there a way to make it run always in the 'safe mode.' It seems to be stable then. Thanks for all your help though. "K. Orland" wrote: > I wouldn't delete anything at this point. Keep scanning until you have no > errors, then open Outlook again. See what happens. > > -- > Kathleen Orland - MVP Outlook > Outlook Tips: http://www.outlook-tips.net/ > http://www.howto-outlook.com/ > > > > "Jim" wrote: > > > I found a Outlook.pst as well as Outlook1.pst and Outlook2.pst. > > I ran scanpst on just the Outlook.pst and it did say it found errors and > > corrected them...so we'll see if that helps. > > (should I delete the other Outlooks.pst's)? > > > > > > "K. Orland" wrote: > > > > > A simple *.pst should find something but did you first UNHIDE hidden files > > > and folders? > > > > > > -- > > > Kathleen Orland - MVP Outlook > > > Outlook Tips: http://www.outlook-tips.net/ > > > http://www.howto-outlook.com/ > > > > > > > > > > > > "Jim" wrote: > > > > > > > I have a POP3 account (home use). > > > > I did find scanpst.exe but when I ran a scan of my hard drive I could not > > > > find any pst files (ran *.*.pst and *.*pst as well as outlook*.*pst). It > > > > apprears I have no PST file. > > > > > > > > "K. Orland" wrote: > > > > > > > > > Outlook runs well for millions of people and businesses. It's normally quite > > > > > stable. > > > > > Depending on how you get your mail (you'll have to advise if you're using a > > > > > POP3 or Exchange account, Exchange is normally used in a business > > > > > environment), you may or may not be using a PST file. > > > > > An Outlook PST file for a home user is the default data file where > > > > > transactions occur. It's the destination for incoming mail. It can corrupt > > > > > but there is a repair tool for it and all you have to do is a file search for > > > > > scanpst.exe. > > > > > An Outlook PST for an Exchange user is not the default data file but a > > > > > storage file to help offset the mailbox size limits usually imposed in most > > > > > businesses. It has the potential to corrupt and the repair is the same. > > > > > Make sure you unhide all hidden folders and files (use Windows Explorer to > > > > > do that). Close Outlook. Search for scanpst.exe using your file/folder search > > > > > function. When you locate it, double-click it and follow all the instructions > > > > > including locating your PST file and scanning it. If any errors are found > > > > > they should be repaired. Run scanpst.exe until no errors are found. Open > > > > > Outlook to see if this has helped. > > > > > -- > > > > > Kathleen Orland - MVP Outlook > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > Sorry I dont know what a PST is or how to repair. > > > > > > I am about to give up on Outlook 2007 and go back to Thunderbird. It runs > > > > > > fine. > > > > > > I just hate being out $100 for software that is not stable. > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > Have you tried a repair of your PST? Not a repair from the Help menu which > > > > > > > repairs Outlook but a repair of your data file. > > > > > > > > > > > > > > -- > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > Thanks I tried this and thought it may have solved the problem because it > > > > > > > > seemed stable for once. However today when I went to reply to a message it > > > > > > > > grayed out and said' MS outlook has stopped working'. > > > > > > > > But it does seem to be a bit better. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > Try this and let me know what happens: > > > > > > > > > > > > > > > > > > http://www.howto-outlook.com/faq/newprofile.htm > > > > > > > > > > > > > > > > > > -- > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > No I have not. Please tell me what it is and how to do it, and I will give > > > > > > > > > > it a try. > > > > > > > > > > thanks > > > > > > > > > > Jim > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > > > > > It's the MAPI start page deleted message that leads me to think the problem > > > > > > > > > > > is potentially a virus though that's not necessarily so. I've never seen > > > > > > > > > > > Event 29 for Outlook.exe. > > > > > > > > > > > Have you tried recreating your Outlook profile to see if the issue is > > > > > > > > > > > profile-based or PST-based? > > > > > > > > > > > > > > > > > > > > > > -- > > > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > > > > > What makes you think this is a virus problem? > > > > > > > > > > > > However I have run 2 different Virus scans, both in the deep mode. I also > > > > > > > > > > > > have two spyware programs and have run those. Nothing comes up. BTW I ran a > > > > > > > > > > > > deep scan for > > > > > > > > > > > > Viruses while in the 'safe mode'. Still nothing showed up. > > > > > > > > > > > > Do you really think this is a virus problem? > > > > > > > > > > > > > > > > > > > > > > > > Jim > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > > > > > > > > > Since there is not yet a standard set for spyware detection as there is for > > > > > > > > > > > > > viruses, I would recommend that you use the Trend Micro online virus scan in > > > > > > > > > > > > > addition to the antivirus you're already using. I would also recommend that > > > > > > > > > > > > > you download and install two antispyware apps and run them since I've seen > > > > > > > > > > > > > them pick up viruses that antispyware doesn't. Just to make sure. > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > Well I dont think I have any viruses or spyware. I am running the new Zone > > > > > > > > > > > > > > alarm for Vista and it is quite aggressive. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > > > I have found event ID 29 easily enough but not related to Outlook. Have you > > > > > > > > > > > > > > > ensured that you have no viruses or spyware? > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > > > > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > I am running Vista home premium and Outlook 2007. After about 10 minutes > > > > > > > > > > > > > > > > My Outlook will hang and gray out and say Outlook has stopped working. It > > > > > > > > > > > > > > > > apprears it may be looking for some file or there is a software conflict but > > > > > > > > > > > > > > > > I dont know > > > > > > > > > > > > > > > > what it is. I have uninstalled and reinstalled and run Repair a few time > > > > > > > > > > > > > > > > but no solution. > > > > > > > > > > > > > > > > I get this---- (can find no event 29 on any MS support site) > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Log Name: Application > > > > > > > > > > > > > > > > Source: Outlook > > > > > > > > > > > > > > > > Date: 7/11/2007 1:11:22 PM > > > > > > > > > > > > > > > > Event ID: 29 > > > > > > > > > > > > > > > > Task Category: None > > > > > > > > > > > > > > > > Level: Information > > > > > > > > > > > > > > > > Keywords: Classic > > > > > > > > > > > > > > > > User: N/A > > > > > > > > > > > > > > > > Computer: Jim-PC > > > > > > > > > > > > > > > > Description: > > > > > > > > > > > > > > > > The store C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst is being > > > > > > > > > > > > > > > > re-pushed to the indexer for the following reason: MAPI Start Page deleted. > > > > > > > > > > > > > > > > Event Xml: > > > > > > > > > > > > > > > > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> > > > > > > > > > > > > > > > > <System> > > > > > > > > > > > > > > > > <Provider Name="Outlook" /> > > > > > > > > > > > > > > > > <EventID Qualifiers="16384">29</EventID> > > > > > > > > > > > > > > > > <Level>4</Level> > > > > > > > > > > > > > > > > <Task>0</Task> > > > > > > > > > > > > > > > > <Keywords>0x80000000000000</Keywords> > > > > > > > > > > > > > > > > <TimeCreated SystemTime="2007-07-11T17:11:22.000Z" /> > > > > > > > > > > > > > > > > <EventRecordID>33835</EventRecordID> > > > > > > > > > > > > > > > > <Channel>Application</Channel> > > > > > > > > > > > > > > > > <Computer>Jim-PC</Computer> > > > > > > > > > > > > > > > > <Security /> > > > > > > > > > > > > > > > > </System> > > > > > > > > > > > > > > > > <EventData> > > > > > > > > > > > > > > > > <Data>C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst</Data> > > > > > > > > > > > > > > > > <Data>MAPI Start Page deleted</Data> > > > > > > > > > > > > > > > > </EventData> > > > > > > > > > > > > > > > > </Event> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Any ideas would be welcome. > > > > > > > > > > > > > > > > Jim > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
From: Brian Tillman on 6 Aug 2007 09:23 Jim <Jim(a)discussions.microsoft.com> wrote: > Ok..thank you. I found a Outlook.pst as well as Outlook1.pst and > Outlook2.pst. I ran scanpst on just the Outlook.pst and it did say > it found errors and corrected them...so we'll see if that helps. > (should I delete the other Outlooks.pst's)? In Outlook, click File>Data File Management and look to see what PST Outlook is using. You should run SCANPST.EXE on that PST (with Outlook closed, of course) and you should be able to delete any other PST. -- Brian Tillman
From: Brian Tillman on 6 Aug 2007 09:25 Jim <Jim(a)discussions.microsoft.com> wrote: > Well I scanned all the .PST's and and it seemed to help but this > morning Outlook 2007 is crashing again. (I think it is some sort of > a software conflict with my Office 2003. but thats just a guess). > Is there a way to make it run always in the 'safe mode.' It seems > to be stable then. This is an indication you may have an add-in that was designed for OL 2003 but itsn't quite tailored to OL 2007. Under Tools>Trust Center, look for any add-ins you have and temporarily disable them. -- Brian Tillman
From: Jim on 6 Aug 2007 09:46 Yes...that was the first thing I did. But that was not the problem. "Brian Tillman" wrote: > Jim <Jim(a)discussions.microsoft.com> wrote: > > > Well I scanned all the .PST's and and it seemed to help but this > > morning Outlook 2007 is crashing again. (I think it is some sort of > > a software conflict with my Office 2003. but thats just a guess). > > Is there a way to make it run always in the 'safe mode.' It seems > > to be stable then. > > This is an indication you may have an add-in that was designed for OL 2003 > but itsn't quite tailored to OL 2007. Under Tools>Trust Center, look for > any add-ins you have and temporarily disable them. > -- > Brian Tillman > >
From: GraceLS on 9 Aug 2007 13:16
This started happening to me yesterday, except it grays out as it starts. I set the unhide, but I still can't find outlook.pst or scanpst. "K. Orland" wrote: > Outlook runs well for millions of people and businesses. It's normally quite > stable. > Depending on how you get your mail (you'll have to advise if you're using a > POP3 or Exchange account, Exchange is normally used in a business > environment), you may or may not be using a PST file. > An Outlook PST file for a home user is the default data file where > transactions occur. It's the destination for incoming mail. It can corrupt > but there is a repair tool for it and all you have to do is a file search for > scanpst.exe. > An Outlook PST for an Exchange user is not the default data file but a > storage file to help offset the mailbox size limits usually imposed in most > businesses. It has the potential to corrupt and the repair is the same. > Make sure you unhide all hidden folders and files (use Windows Explorer to > do that). Close Outlook. Search for scanpst.exe using your file/folder search > function. When you locate it, double-click it and follow all the instructions > including locating your PST file and scanning it. If any errors are found > they should be repaired. Run scanpst.exe until no errors are found. Open > Outlook to see if this has helped. > -- > Kathleen Orland - MVP Outlook > Outlook Tips: http://www.outlook-tips.net/ > http://www.howto-outlook.com/ > > > > "Jim" wrote: > > > Sorry I dont know what a PST is or how to repair. > > I am about to give up on Outlook 2007 and go back to Thunderbird. It runs > > fine. > > I just hate being out $100 for software that is not stable. > > > > "K. Orland" wrote: > > > > > Have you tried a repair of your PST? Not a repair from the Help menu which > > > repairs Outlook but a repair of your data file. > > > > > > -- > > > Kathleen Orland - MVP Outlook > > > Outlook Tips: http://www.outlook-tips.net/ > > > http://www.howto-outlook.com/ > > > > > > > > > > > > "Jim" wrote: > > > > > > > Thanks I tried this and thought it may have solved the problem because it > > > > seemed stable for once. However today when I went to reply to a message it > > > > grayed out and said' MS outlook has stopped working'. > > > > But it does seem to be a bit better. > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > Try this and let me know what happens: > > > > > > > > > > http://www.howto-outlook.com/faq/newprofile.htm > > > > > > > > > > -- > > > > > Kathleen Orland - MVP Outlook > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > No I have not. Please tell me what it is and how to do it, and I will give > > > > > > it a try. > > > > > > thanks > > > > > > Jim > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > It's the MAPI start page deleted message that leads me to think the problem > > > > > > > is potentially a virus though that's not necessarily so. I've never seen > > > > > > > Event 29 for Outlook.exe. > > > > > > > Have you tried recreating your Outlook profile to see if the issue is > > > > > > > profile-based or PST-based? > > > > > > > > > > > > > > -- > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > What makes you think this is a virus problem? > > > > > > > > However I have run 2 different Virus scans, both in the deep mode. I also > > > > > > > > have two spyware programs and have run those. Nothing comes up. BTW I ran a > > > > > > > > deep scan for > > > > > > > > Viruses while in the 'safe mode'. Still nothing showed up. > > > > > > > > Do you really think this is a virus problem? > > > > > > > > > > > > > > > > Jim > > > > > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > Since there is not yet a standard set for spyware detection as there is for > > > > > > > > > viruses, I would recommend that you use the Trend Micro online virus scan in > > > > > > > > > addition to the antivirus you're already using. I would also recommend that > > > > > > > > > you download and install two antispyware apps and run them since I've seen > > > > > > > > > them pick up viruses that antispyware doesn't. Just to make sure. > > > > > > > > > > > > > > > > > > -- > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > Well I dont think I have any viruses or spyware. I am running the new Zone > > > > > > > > > > alarm for Vista and it is quite aggressive. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > > > > > I have found event ID 29 easily enough but not related to Outlook. Have you > > > > > > > > > > > ensured that you have no viruses or spyware? > > > > > > > > > > > > > > > > > > > > > > -- > > > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > > > > > I am running Vista home premium and Outlook 2007. After about 10 minutes > > > > > > > > > > > > My Outlook will hang and gray out and say Outlook has stopped working. It > > > > > > > > > > > > apprears it may be looking for some file or there is a software conflict but > > > > > > > > > > > > I dont know > > > > > > > > > > > > what it is. I have uninstalled and reinstalled and run Repair a few time > > > > > > > > > > > > but no solution. > > > > > > > > > > > > I get this---- (can find no event 29 on any MS support site) > > > > > > > > > > > > > > > > > > > > > > > > Log Name: Application > > > > > > > > > > > > Source: Outlook > > > > > > > > > > > > Date: 7/11/2007 1:11:22 PM > > > > > > > > > > > > Event ID: 29 > > > > > > > > > > > > Task Category: None > > > > > > > > > > > > Level: Information > > > > > > > > > > > > Keywords: Classic > > > > > > > > > > > > User: N/A > > > > > > > > > > > > Computer: Jim-PC > > > > > > > > > > > > Description: > > > > > > > > > > > > The store C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst is being > > > > > > > > > > > > re-pushed to the indexer for the following reason: MAPI Start Page deleted. > > > > > > > > > > > > Event Xml: > > > > > > > > > > > > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> > > > > > > > > > > > > <System> > > > > > > > > > > > > <Provider Name="Outlook" /> > > > > > > > > > > > > <EventID Qualifiers="16384">29</EventID> > > > > > > > > > > > > <Level>4</Level> > > > > > > > > > > > > <Task>0</Task> > > > > > > > > > > > > <Keywords>0x80000000000000</Keywords> > > > > > > > > > > > > <TimeCreated SystemTime="2007-07-11T17:11:22.000Z" /> > > > > > > > > > > > > <EventRecordID>33835</EventRecordID> > > > > > > > > > > > > <Channel>Application</Channel> > > > > > > > > > > > > <Computer>Jim-PC</Computer> > > > > > > > > > > > > <Security /> > > > > > > > > > > > > </System> > > > > > > > > > > > > <EventData> > > > > > > > > > > > > <Data>C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst</Data> > > > > > > > > > > > > <Data>MAPI Start Page deleted</Data> > > > > > > > > > > > > </EventData> > > > > > > > > > > > > </Event> > > > > > > > > > > > > > > > > > > > > > > > > Any ideas would be welcome. > > > > > > > > > > > > Jim > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > |