Outlook has stopped working
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From: Jim on 3 Aug 2007 16:06 Ok..thank you. I found a Outlook.pst as well as Outlook1.pst and Outlook2.pst. I ran scanpst on just the Outlook.pst and it did say it found errors and corrected them...so we'll see if that helps. (should I delete the other Outlooks.pst's)? "Gordon" wrote: > "Jim" <Jim(a)discussions.microsoft.com> wrote in message > news:4F383D1A-5F17-4A68-B021-867B937B2530(a)microsoft.com... > > Ok if found the scanpst.exe and when I double click it asks 'enter the > > name > > of the file you want to scan'. > > What file do I want to scan and where would it be.? > > > > the default file is called Outlook.pst and it's default location is: > C:\Documents and Settings\{your account name}\Local Settings\Application > Data\Microsoft\Outlook\ > > >
From: Jim on 3 Aug 2007 16:10 I found a Outlook.pst as well as Outlook1.pst and Outlook2.pst. I ran scanpst on just the Outlook.pst and it did say it found errors and corrected them...so we'll see if that helps. (should I delete the other Outlooks.pst's)? "K. Orland" wrote: > A simple *.pst should find something but did you first UNHIDE hidden files > and folders? > > -- > Kathleen Orland - MVP Outlook > Outlook Tips: http://www.outlook-tips.net/ > http://www.howto-outlook.com/ > > > > "Jim" wrote: > > > I have a POP3 account (home use). > > I did find scanpst.exe but when I ran a scan of my hard drive I could not > > find any pst files (ran *.*.pst and *.*pst as well as outlook*.*pst). It > > apprears I have no PST file. > > > > "K. Orland" wrote: > > > > > Outlook runs well for millions of people and businesses. It's normally quite > > > stable. > > > Depending on how you get your mail (you'll have to advise if you're using a > > > POP3 or Exchange account, Exchange is normally used in a business > > > environment), you may or may not be using a PST file. > > > An Outlook PST file for a home user is the default data file where > > > transactions occur. It's the destination for incoming mail. It can corrupt > > > but there is a repair tool for it and all you have to do is a file search for > > > scanpst.exe. > > > An Outlook PST for an Exchange user is not the default data file but a > > > storage file to help offset the mailbox size limits usually imposed in most > > > businesses. It has the potential to corrupt and the repair is the same. > > > Make sure you unhide all hidden folders and files (use Windows Explorer to > > > do that). Close Outlook. Search for scanpst.exe using your file/folder search > > > function. When you locate it, double-click it and follow all the instructions > > > including locating your PST file and scanning it. If any errors are found > > > they should be repaired. Run scanpst.exe until no errors are found. Open > > > Outlook to see if this has helped. > > > -- > > > Kathleen Orland - MVP Outlook > > > Outlook Tips: http://www.outlook-tips.net/ > > > http://www.howto-outlook.com/ > > > > > > > > > > > > "Jim" wrote: > > > > > > > Sorry I dont know what a PST is or how to repair. > > > > I am about to give up on Outlook 2007 and go back to Thunderbird. It runs > > > > fine. > > > > I just hate being out $100 for software that is not stable. > > > > > > > > "K. Orland" wrote: > > > > > > > > > Have you tried a repair of your PST? Not a repair from the Help menu which > > > > > repairs Outlook but a repair of your data file. > > > > > > > > > > -- > > > > > Kathleen Orland - MVP Outlook > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > Thanks I tried this and thought it may have solved the problem because it > > > > > > seemed stable for once. However today when I went to reply to a message it > > > > > > grayed out and said' MS outlook has stopped working'. > > > > > > But it does seem to be a bit better. > > > > > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > Try this and let me know what happens: > > > > > > > > > > > > > > http://www.howto-outlook.com/faq/newprofile.htm > > > > > > > > > > > > > > -- > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > No I have not. Please tell me what it is and how to do it, and I will give > > > > > > > > it a try. > > > > > > > > thanks > > > > > > > > Jim > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > It's the MAPI start page deleted message that leads me to think the problem > > > > > > > > > is potentially a virus though that's not necessarily so. I've never seen > > > > > > > > > Event 29 for Outlook.exe. > > > > > > > > > Have you tried recreating your Outlook profile to see if the issue is > > > > > > > > > profile-based or PST-based? > > > > > > > > > > > > > > > > > > -- > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > What makes you think this is a virus problem? > > > > > > > > > > However I have run 2 different Virus scans, both in the deep mode. I also > > > > > > > > > > have two spyware programs and have run those. Nothing comes up. BTW I ran a > > > > > > > > > > deep scan for > > > > > > > > > > Viruses while in the 'safe mode'. Still nothing showed up. > > > > > > > > > > Do you really think this is a virus problem? > > > > > > > > > > > > > > > > > > > > Jim > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > > > > > Since there is not yet a standard set for spyware detection as there is for > > > > > > > > > > > viruses, I would recommend that you use the Trend Micro online virus scan in > > > > > > > > > > > addition to the antivirus you're already using. I would also recommend that > > > > > > > > > > > you download and install two antispyware apps and run them since I've seen > > > > > > > > > > > them pick up viruses that antispyware doesn't. Just to make sure. > > > > > > > > > > > > > > > > > > > > > > -- > > > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > > > > > Well I dont think I have any viruses or spyware. I am running the new Zone > > > > > > > > > > > > alarm for Vista and it is quite aggressive. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > > > > > > > > > I have found event ID 29 easily enough but not related to Outlook. Have you > > > > > > > > > > > > > ensured that you have no viruses or spyware? > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > I am running Vista home premium and Outlook 2007. After about 10 minutes > > > > > > > > > > > > > > My Outlook will hang and gray out and say Outlook has stopped working. It > > > > > > > > > > > > > > apprears it may be looking for some file or there is a software conflict but > > > > > > > > > > > > > > I dont know > > > > > > > > > > > > > > what it is. I have uninstalled and reinstalled and run Repair a few time > > > > > > > > > > > > > > but no solution. > > > > > > > > > > > > > > I get this---- (can find no event 29 on any MS support site) > > > > > > > > > > > > > > > > > > > > > > > > > > > > Log Name: Application > > > > > > > > > > > > > > Source: Outlook > > > > > > > > > > > > > > Date: 7/11/2007 1:11:22 PM > > > > > > > > > > > > > > Event ID: 29 > > > > > > > > > > > > > > Task Category: None > > > > > > > > > > > > > > Level: Information > > > > > > > > > > > > > > Keywords: Classic > > > > > > > > > > > > > > User: N/A > > > > > > > > > > > > > > Computer: Jim-PC > > > > > > > > > > > > > > Description: > > > > > > > > > > > > > > The store C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst is being > > > > > > > > > > > > > > re-pushed to the indexer for the following reason: MAPI Start Page deleted. > > > > > > > > > > > > > > Event Xml: > > > > > > > > > > > > > > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> > > > > > > > > > > > > > > <System> > > > > > > > > > > > > > > <Provider Name="Outlook" /> > > > > > > > > > > > > > > <EventID Qualifiers="16384">29</EventID> > > > > > > > > > > > > > > <Level>4</Level> > > > > > > > > > > > > > > <Task>0</Task> > > > > > > > > > > > > > > <Keywords>0x80000000000000</Keywords> > > > > > > > > > > > > > > <TimeCreated SystemTime="2007-07-11T17:11:22.000Z" /> > > > > > > > > > > > > > > <EventRecordID>33835</EventRecordID> > > > > > > > > > > > > > > <Channel>Application</Channel> > > > > > > > > > > > > > > <Computer>Jim-PC</Computer> > > > > > > > > > > > > > > <Security /> > > > > > > > > > > > > > > </System> > > > > > > > > > > > > > > <EventData> > > > > > > > > > > > > > > <Data>C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst</Data> > > > > > > > > > > > > > > <Data>MAPI Start Page deleted</Data> > > > > > > > > > > > > > > </EventData> > > > > > > > > > > > > > > </Event> > > > > > > > > > > > > > > > > > > > > > > > > > > > > Any ideas would be welcome. > > > > > > > > > > > > > > Jim > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
From: K. Orland on 3 Aug 2007 16:28 I wouldn't delete anything at this point. Keep scanning until you have no errors, then open Outlook again. See what happens. -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim" wrote: > I found a Outlook.pst as well as Outlook1.pst and Outlook2.pst. > I ran scanpst on just the Outlook.pst and it did say it found errors and > corrected them...so we'll see if that helps. > (should I delete the other Outlooks.pst's)? > > > "K. Orland" wrote: > > > A simple *.pst should find something but did you first UNHIDE hidden files > > and folders? > > > > -- > > Kathleen Orland - MVP Outlook > > Outlook Tips: http://www.outlook-tips.net/ > > http://www.howto-outlook.com/ > > > > > > > > "Jim" wrote: > > > > > I have a POP3 account (home use). > > > I did find scanpst.exe but when I ran a scan of my hard drive I could not > > > find any pst files (ran *.*.pst and *.*pst as well as outlook*.*pst). It > > > apprears I have no PST file. > > > > > > "K. Orland" wrote: > > > > > > > Outlook runs well for millions of people and businesses. It's normally quite > > > > stable. > > > > Depending on how you get your mail (you'll have to advise if you're using a > > > > POP3 or Exchange account, Exchange is normally used in a business > > > > environment), you may or may not be using a PST file. > > > > An Outlook PST file for a home user is the default data file where > > > > transactions occur. It's the destination for incoming mail. It can corrupt > > > > but there is a repair tool for it and all you have to do is a file search for > > > > scanpst.exe. > > > > An Outlook PST for an Exchange user is not the default data file but a > > > > storage file to help offset the mailbox size limits usually imposed in most > > > > businesses. It has the potential to corrupt and the repair is the same. > > > > Make sure you unhide all hidden folders and files (use Windows Explorer to > > > > do that). Close Outlook. Search for scanpst.exe using your file/folder search > > > > function. When you locate it, double-click it and follow all the instructions > > > > including locating your PST file and scanning it. If any errors are found > > > > they should be repaired. Run scanpst.exe until no errors are found. Open > > > > Outlook to see if this has helped. > > > > -- > > > > Kathleen Orland - MVP Outlook > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > Sorry I dont know what a PST is or how to repair. > > > > > I am about to give up on Outlook 2007 and go back to Thunderbird. It runs > > > > > fine. > > > > > I just hate being out $100 for software that is not stable. > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > Have you tried a repair of your PST? Not a repair from the Help menu which > > > > > > repairs Outlook but a repair of your data file. > > > > > > > > > > > > -- > > > > > > Kathleen Orland - MVP Outlook > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > Thanks I tried this and thought it may have solved the problem because it > > > > > > > seemed stable for once. However today when I went to reply to a message it > > > > > > > grayed out and said' MS outlook has stopped working'. > > > > > > > But it does seem to be a bit better. > > > > > > > > > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > Try this and let me know what happens: > > > > > > > > > > > > > > > > http://www.howto-outlook.com/faq/newprofile.htm > > > > > > > > > > > > > > > > -- > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > No I have not. Please tell me what it is and how to do it, and I will give > > > > > > > > > it a try. > > > > > > > > > thanks > > > > > > > > > Jim > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > > > It's the MAPI start page deleted message that leads me to think the problem > > > > > > > > > > is potentially a virus though that's not necessarily so. I've never seen > > > > > > > > > > Event 29 for Outlook.exe. > > > > > > > > > > Have you tried recreating your Outlook profile to see if the issue is > > > > > > > > > > profile-based or PST-based? > > > > > > > > > > > > > > > > > > > > -- > > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > > > What makes you think this is a virus problem? > > > > > > > > > > > However I have run 2 different Virus scans, both in the deep mode. I also > > > > > > > > > > > have two spyware programs and have run those. Nothing comes up. BTW I ran a > > > > > > > > > > > deep scan for > > > > > > > > > > > Viruses while in the 'safe mode'. Still nothing showed up. > > > > > > > > > > > Do you really think this is a virus problem? > > > > > > > > > > > > > > > > > > > > > > Jim > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > > > > > > > Since there is not yet a standard set for spyware detection as there is for > > > > > > > > > > > > viruses, I would recommend that you use the Trend Micro online virus scan in > > > > > > > > > > > > addition to the antivirus you're already using. I would also recommend that > > > > > > > > > > > > you download and install two antispyware apps and run them since I've seen > > > > > > > > > > > > them pick up viruses that antispyware doesn't. Just to make sure. > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > > > > > > > Well I dont think I have any viruses or spyware. I am running the new Zone > > > > > > > > > > > > > alarm for Vista and it is quite aggressive. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > I have found event ID 29 easily enough but not related to Outlook. Have you > > > > > > > > > > > > > > ensured that you have no viruses or spyware? > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > > > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > > > I am running Vista home premium and Outlook 2007. After about 10 minutes > > > > > > > > > > > > > > > My Outlook will hang and gray out and say Outlook has stopped working. It > > > > > > > > > > > > > > > apprears it may be looking for some file or there is a software conflict but > > > > > > > > > > > > > > > I dont know > > > > > > > > > > > > > > > what it is. I have uninstalled and reinstalled and run Repair a few time > > > > > > > > > > > > > > > but no solution. > > > > > > > > > > > > > > > I get this---- (can find no event 29 on any MS support site) > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Log Name: Application > > > > > > > > > > > > > > > Source: Outlook > > > > > > > > > > > > > > > Date: 7/11/2007 1:11:22 PM > > > > > > > > > > > > > > > Event ID: 29 > > > > > > > > > > > > > > > Task Category: None > > > > > > > > > > > > > > > Level: Information > > > > > > > > > > > > > > > Keywords: Classic > > > > > > > > > > > > > > > User: N/A > > > > > > > > > > > > > > > Computer: Jim-PC > > > > > > > > > > > > > > > Description: > > > > > > > > > > > > > > > The store C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst is being > > > > > > > > > > > > > > > re-pushed to the indexer for the following reason: MAPI Start Page deleted. > > > > > > > > > > > > > > > Event Xml: > > > > > > > > > > > > > > > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> > > > > > > > > > > > > > > > <System> > > > > > > > > > > > > > > > <Provider Name="Outlook" /> > > > > > > > > > > > > > > > <EventID Qualifiers="16384">29</EventID> > > > > > > > > > > > > > > > <Level>4</Level> > > > > > > > > > > > > > > > <Task>0</Task> > > > > > > > > > > > > > > > <Keywords>0x80000000000000</Keywords> > > > > > > > > > > > > > > > <TimeCreated SystemTime="2007-07-11T17:11:22.000Z" /> > > > > > > > > > > > > > > > <EventRecordID>33835</EventRecordID> > > > > > > > > > > > > > > > <Channel>Application</Channel> > > > > > > > > > > > > > > > <Computer>Jim-PC</Computer> > > > > > > > > > > > > > > > <Security /> > > > > > > > > > > > > > > > </System> > > > > > > > > > > > > > > > <EventData> > > > > > > > > > > > > > > > <Data>C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst</Data> > > > > > > > > > > > > > > > <Data>MAPI Start Page deleted</Data> > > > > > > > > > > > > > > > </EventData> > > > > > > > > > > > > > > > </Event> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Any ideas would be welcome. > > > > > > > > > > > > > > > Jim > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
From: Jim on 3 Aug 2007 16:38 Ok ...will do. I will report back later. thanks. "K. Orland" wrote: > I wouldn't delete anything at this point. Keep scanning until you have no > errors, then open Outlook again. See what happens. > > -- > Kathleen Orland - MVP Outlook > Outlook Tips: http://www.outlook-tips.net/ > http://www.howto-outlook.com/ > > > > "Jim" wrote: > > > I found a Outlook.pst as well as Outlook1.pst and Outlook2.pst. > > I ran scanpst on just the Outlook.pst and it did say it found errors and > > corrected them...so we'll see if that helps. > > (should I delete the other Outlooks.pst's)? > > > > > > "K. Orland" wrote: > > > > > A simple *.pst should find something but did you first UNHIDE hidden files > > > and folders? > > > > > > -- > > > Kathleen Orland - MVP Outlook > > > Outlook Tips: http://www.outlook-tips.net/ > > > http://www.howto-outlook.com/ > > > > > > > > > > > > "Jim" wrote: > > > > > > > I have a POP3 account (home use). > > > > I did find scanpst.exe but when I ran a scan of my hard drive I could not > > > > find any pst files (ran *.*.pst and *.*pst as well as outlook*.*pst). It > > > > apprears I have no PST file. > > > > > > > > "K. Orland" wrote: > > > > > > > > > Outlook runs well for millions of people and businesses. It's normally quite > > > > > stable. > > > > > Depending on how you get your mail (you'll have to advise if you're using a > > > > > POP3 or Exchange account, Exchange is normally used in a business > > > > > environment), you may or may not be using a PST file. > > > > > An Outlook PST file for a home user is the default data file where > > > > > transactions occur. It's the destination for incoming mail. It can corrupt > > > > > but there is a repair tool for it and all you have to do is a file search for > > > > > scanpst.exe. > > > > > An Outlook PST for an Exchange user is not the default data file but a > > > > > storage file to help offset the mailbox size limits usually imposed in most > > > > > businesses. It has the potential to corrupt and the repair is the same. > > > > > Make sure you unhide all hidden folders and files (use Windows Explorer to > > > > > do that). Close Outlook. Search for scanpst.exe using your file/folder search > > > > > function. When you locate it, double-click it and follow all the instructions > > > > > including locating your PST file and scanning it. If any errors are found > > > > > they should be repaired. Run scanpst.exe until no errors are found. Open > > > > > Outlook to see if this has helped. > > > > > -- > > > > > Kathleen Orland - MVP Outlook > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > Sorry I dont know what a PST is or how to repair. > > > > > > I am about to give up on Outlook 2007 and go back to Thunderbird. It runs > > > > > > fine. > > > > > > I just hate being out $100 for software that is not stable. > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > Have you tried a repair of your PST? Not a repair from the Help menu which > > > > > > > repairs Outlook but a repair of your data file. > > > > > > > > > > > > > > -- > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > Thanks I tried this and thought it may have solved the problem because it > > > > > > > > seemed stable for once. However today when I went to reply to a message it > > > > > > > > grayed out and said' MS outlook has stopped working'. > > > > > > > > But it does seem to be a bit better. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > Try this and let me know what happens: > > > > > > > > > > > > > > > > > > http://www.howto-outlook.com/faq/newprofile.htm > > > > > > > > > > > > > > > > > > -- > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > No I have not. Please tell me what it is and how to do it, and I will give > > > > > > > > > > it a try. > > > > > > > > > > thanks > > > > > > > > > > Jim > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > > > > > It's the MAPI start page deleted message that leads me to think the problem > > > > > > > > > > > is potentially a virus though that's not necessarily so. I've never seen > > > > > > > > > > > Event 29 for Outlook.exe. > > > > > > > > > > > Have you tried recreating your Outlook profile to see if the issue is > > > > > > > > > > > profile-based or PST-based? > > > > > > > > > > > > > > > > > > > > > > -- > > > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > > > > > What makes you think this is a virus problem? > > > > > > > > > > > > However I have run 2 different Virus scans, both in the deep mode. I also > > > > > > > > > > > > have two spyware programs and have run those. Nothing comes up. BTW I ran a > > > > > > > > > > > > deep scan for > > > > > > > > > > > > Viruses while in the 'safe mode'. Still nothing showed up. > > > > > > > > > > > > Do you really think this is a virus problem? > > > > > > > > > > > > > > > > > > > > > > > > Jim > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > > > > > > > > > Since there is not yet a standard set for spyware detection as there is for > > > > > > > > > > > > > viruses, I would recommend that you use the Trend Micro online virus scan in > > > > > > > > > > > > > addition to the antivirus you're already using. I would also recommend that > > > > > > > > > > > > > you download and install two antispyware apps and run them since I've seen > > > > > > > > > > > > > them pick up viruses that antispyware doesn't. Just to make sure. > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > Well I dont think I have any viruses or spyware. I am running the new Zone > > > > > > > > > > > > > > alarm for Vista and it is quite aggressive. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > > > I have found event ID 29 easily enough but not related to Outlook. Have you > > > > > > > > > > > > > > > ensured that you have no viruses or spyware? > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > > > > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > I am running Vista home premium and Outlook 2007. After about 10 minutes > > > > > > > > > > > > > > > > My Outlook will hang and gray out and say Outlook has stopped working. It > > > > > > > > > > > > > > > > apprears it may be looking for some file or there is a software conflict but > > > > > > > > > > > > > > > > I dont know > > > > > > > > > > > > > > > > what it is. I have uninstalled and reinstalled and run Repair a few time > > > > > > > > > > > > > > > > but no solution. > > > > > > > > > > > > > > > > I get this---- (can find no event 29 on any MS support site) > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Log Name: Application > > > > > > > > > > > > > > > > Source: Outlook > > > > > > > > > > > > > > > > Date: 7/11/2007 1:11:22 PM > > > > > > > > > > > > > > > > Event ID: 29 > > > > > > > > > > > > > > > > Task Category: None > > > > > > > > > > > > > > > > Level: Information > > > > > > > > > > > > > > > > Keywords: Classic > > > > > > > > > > > > > > > > User: N/A > > > > > > > > > > > > > > > > Computer: Jim-PC > > > > > > > > > > > > > > > > Description: > > > > > > > > > > > > > > > > The store C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst is being > > > > > > > > > > > > > > > > re-pushed to the indexer for the following reason: MAPI Start Page deleted. > > > > > > > > > > > > > > > > Event Xml: > > > > > > > > > > > > > > > > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> > > > > > > > > > > > > > > > > <System> > > > > > > > > > > > > > > > > <Provider Name="Outlook" /> > > > > > > > > > > > > > > > > <EventID Qualifiers="16384">29</EventID> > > > > > > > > > > > > > > > > <Level>4</Level> > > > > > > > > > > > > > > > > <Task>0</Task> > > > > > > > > > > > > > > > > <Keywords>0x80000000000000</Keywords> > > > > > > > > > > > > > > > > <TimeCreated SystemTime="2007-07-11T17:11:22.000Z" /> > > > > > > > > > > > > > > > > <EventRecordID>33835</EventRecordID> > > > > > > > > > > > > > > > > <Channel>Application</Channel> > > > > > > > > > > > > > > > > <Computer>Jim-PC</Computer> > > > > > > > > > > > > > > > > <Security /> > > > > > > > > > > > > > > > > </System> > > > > > > > > > > > > > > > > <EventData> > > > > > > > > > > > > > > > > <Data>C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst</Data> > > > > > > > > > > > > > > > > <Data>MAPI Start Page deleted</Data> > > > > > > > > > > > > > > > > </EventData> > > > > > > > > > > > > > > > > </Event> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Any ideas would be welcome. > > > > > > > > > > > > > > > > Jim > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
From: Neil Johnson on 4 Aug 2007 02:28
My problem started with a very slow launch. From click on the Outlook icon to the end of Send/Receive was about 15 minutes. Once running, the response of Outlook was very slow. I ocasionally had to wait for a character to echo. I initially had Outlook set to start automatically. This of course made the boot-up 15 minutes plus. Outlook degraded to the point that it would not start at all. The pop-up error box said unable to start due to error generating form (not the exact words). I started scanpst.exe and repaired the errors in Outlook.pst and Outlook(1).pst and for now Outlook is working O.K. I did open this problem with Microsoft but so far the tech did not suggest this solution. I did inform her of my success. Thanks for the tip. "K. Orland" wrote: > Outlook runs well for millions of people and businesses. It's normally quite > stable. > Depending on how you get your mail (you'll have to advise if you're using a > POP3 or Exchange account, Exchange is normally used in a business > environment), you may or may not be using a PST file. > An Outlook PST file for a home user is the default data file where > transactions occur. It's the destination for incoming mail. It can corrupt > but there is a repair tool for it and all you have to do is a file search for > scanpst.exe. > An Outlook PST for an Exchange user is not the default data file but a > storage file to help offset the mailbox size limits usually imposed in most > businesses. It has the potential to corrupt and the repair is the same. > Make sure you unhide all hidden folders and files (use Windows Explorer to > do that). Close Outlook. Search for scanpst.exe using your file/folder search > function. When you locate it, double-click it and follow all the instructions > including locating your PST file and scanning it. If any errors are found > they should be repaired. Run scanpst.exe until no errors are found. Open > Outlook to see if this has helped. > -- > Kathleen Orland - MVP Outlook > Outlook Tips: http://www.outlook-tips.net/ > http://www.howto-outlook.com/ > > > > "Jim" wrote: > > > Sorry I dont know what a PST is or how to repair. > > I am about to give up on Outlook 2007 and go back to Thunderbird. It runs > > fine. > > I just hate being out $100 for software that is not stable. > > > > "K. Orland" wrote: > > > > > Have you tried a repair of your PST? Not a repair from the Help menu which > > > repairs Outlook but a repair of your data file. > > > > > > -- > > > Kathleen Orland - MVP Outlook > > > Outlook Tips: http://www.outlook-tips.net/ > > > http://www.howto-outlook.com/ > > > > > > > > > > > > "Jim" wrote: > > > > > > > Thanks I tried this and thought it may have solved the problem because it > > > > seemed stable for once. However today when I went to reply to a message it > > > > grayed out and said' MS outlook has stopped working'. > > > > But it does seem to be a bit better. > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > Try this and let me know what happens: > > > > > > > > > > http://www.howto-outlook.com/faq/newprofile.htm > > > > > > > > > > -- > > > > > Kathleen Orland - MVP Outlook > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > No I have not. Please tell me what it is and how to do it, and I will give > > > > > > it a try. > > > > > > thanks > > > > > > Jim > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > It's the MAPI start page deleted message that leads me to think the problem > > > > > > > is potentially a virus though that's not necessarily so. I've never seen > > > > > > > Event 29 for Outlook.exe. > > > > > > > Have you tried recreating your Outlook profile to see if the issue is > > > > > > > profile-based or PST-based? > > > > > > > > > > > > > > -- > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > What makes you think this is a virus problem? > > > > > > > > However I have run 2 different Virus scans, both in the deep mode. I also > > > > > > > > have two spyware programs and have run those. Nothing comes up. BTW I ran a > > > > > > > > deep scan for > > > > > > > > Viruses while in the 'safe mode'. Still nothing showed up. > > > > > > > > Do you really think this is a virus problem? > > > > > > > > > > > > > > > > Jim > > > > > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > Since there is not yet a standard set for spyware detection as there is for > > > > > > > > > viruses, I would recommend that you use the Trend Micro online virus scan in > > > > > > > > > addition to the antivirus you're already using. I would also recommend that > > > > > > > > > you download and install two antispyware apps and run them since I've seen > > > > > > > > > them pick up viruses that antispyware doesn't. Just to make sure. > > > > > > > > > > > > > > > > > > -- > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > Well I dont think I have any viruses or spyware. I am running the new Zone > > > > > > > > > > alarm for Vista and it is quite aggressive. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "K. Orland" wrote: > > > > > > > > > > > > > > > > > > > > > I have found event ID 29 easily enough but not related to Outlook. Have you > > > > > > > > > > > ensured that you have no viruses or spyware? > > > > > > > > > > > > > > > > > > > > > > -- > > > > > > > > > > > Kathleen Orland - MVP Outlook > > > > > > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > > > > > > > > > http://www.howto-outlook.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "Jim" wrote: > > > > > > > > > > > > > > > > > > > > > > > I am running Vista home premium and Outlook 2007. After about 10 minutes > > > > > > > > > > > > My Outlook will hang and gray out and say Outlook has stopped working. It > > > > > > > > > > > > apprears it may be looking for some file or there is a software conflict but > > > > > > > > > > > > I dont know > > > > > > > > > > > > what it is. I have uninstalled and reinstalled and run Repair a few time > > > > > > > > > > > > but no solution. > > > > > > > > > > > > I get this---- (can find no event 29 on any MS support site) > > > > > > > > > > > > > > > > > > > > > > > > Log Name: Application > > > > > > > > > > > > Source: Outlook > > > > > > > > > > > > Date: 7/11/2007 1:11:22 PM > > > > > > > > > > > > Event ID: 29 > > > > > > > > > > > > Task Category: None > > > > > > > > > > > > Level: Information > > > > > > > > > > > > Keywords: Classic > > > > > > > > > > > > User: N/A > > > > > > > > > > > > Computer: Jim-PC > > > > > > > > > > > > Description: > > > > > > > > > > > > The store C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst is being > > > > > > > > > > > > re-pushed to the indexer for the following reason: MAPI Start Page deleted. > > > > > > > > > > > > Event Xml: > > > > > > > > > > > > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> > > > > > > > > > > > > <System> > > > > > > > > > > > > <Provider Name="Outlook" /> > > > > > > > > > > > > <EventID Qualifiers="16384">29</EventID> > > > > > > > > > > > > <Level>4</Level> > > > > > > > > > > > > <Task>0</Task> > > > > > > > > > > > > <Keywords>0x80000000000000</Keywords> > > > > > > > > > > > > <TimeCreated SystemTime="2007-07-11T17:11:22.000Z" /> > > > > > > > > > > > > <EventRecordID>33835</EventRecordID> > > > > > > > > > > > > <Channel>Application</Channel> > > > > > > > > > > > > <Computer>Jim-PC</Computer> > > > > > > > > > > > > <Security /> > > > > > > > > > > > > </System> > > > > > > > > > > > > <EventData> > > > > > > > > > > > > <Data>C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst</Data> > > > > > > > > > > > > <Data>MAPI Start Page deleted</Data> > > > > > > > > > > > > </EventData> > > > > > > > > > > > > </Event> > > > > > > > > > > > > > > > > > > > > > > > > Any ideas would be welcome. > > > > > > > > > > > > Jim > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > |