Outlook keeps asking for password - Help Needed.
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From: Siv on 14 Dec 2009 11:29 Hi, Server is SBS 2008 with SP2. Clients running Vista SP2. In the last couple of days (possibly after server updates were applied, but not sure) every time users open Outlook they get a dialog asking for a password. If the user enters their correct password the dialog just comes straight back again. On looking at the password request box, I notice it is quoting the external remote domain name "remote.accordconsultancy.co.uk" not the internal network name "accordserver.accordconsultancy.local". Can anyone explain what I need to do to stop this annoying message from coming up. Users find if they cancel it 4 times everything behaves OK, but it keeps coming up so frustration levels are getting very high. I have re-run the "connect to the internet" wizard to see if I can clear it but it seems to have made no difference. Any help appreciated. Siv, Martley Near Worcester, UK -- Martley, Near Worcester, UK
From: Cris Hanna [SBS - MVP] on 14 Dec 2009 18:03 are they connecting using Outlook Anywhere? -- Cris Hanna [SBS - MVP] (since 1997) Co-Contributor, Windows Small Business Server 2008 Unleashed http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/0672329573/ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1217269967&sr=8-1 Owner, CPU Services, Belleville, IL A Microsoft Registered Partner ------------------------------------ MVPs do not work for Microsoft Please do not submit questions directly to me. "Siv" <Siv(a)discussions.microsoft.com> wrote in message news:23CB6875-8DCD-4002-BF46-78CED3AC21E7(a)microsoft.com... Hi, Server is SBS 2008 with SP2. Clients running Vista SP2. In the last couple of days (possibly after server updates were applied, but not sure) every time users open Outlook they get a dialog asking for a password. If the user enters their correct password the dialog just comes straight back again. On looking at the password request box, I notice it is quoting the external remote domain name "remote.accordconsultancy.co.uk" not the internal network name "accordserver.accordconsultancy.local". Can anyone explain what I need to do to stop this annoying message from coming up. Users find if they cancel it 4 times everything behaves OK, but it keeps coming up so frustration levels are getting very high. I have re-run the "connect to the internet" wizard to see if I can clear it but it seems to have made no difference. Any help appreciated. Siv, Martley Near Worcester, UK -- Martley, Near Worcester, UK
From: Merv Porter on 14 Dec 2009 21:14 Any help here? SBS2008 Exchange2007 - Outlook 2007 keeps asking for credentials in internal domain http://www.petri.co.il/forums/showthread.php?p=190194#post190194 Resolution from page two of this post: ---------------------------------------------------------- Resolution has been found. The issue was detected by Microsoft after certain updates had been applied to SBS2008. To resolve the issue please install Rollup 9 for Exchange Server 2007 It can be found on the link below: http://www.microsoft.com/downloads/details.aspx?FamilyID=55320be2-c65c-48bb-bab8-6335aa7d008c&displaylang=en ---------------------------------------------------------- -- Merv Porter [SBS-MVP] ============================ "Siv" <Siv(a)discussions.microsoft.com> wrote in message news:23CB6875-8DCD-4002-BF46-78CED3AC21E7(a)microsoft.com... > Hi, > Server is SBS 2008 with SP2. > Clients running Vista SP2. > > In the last couple of days (possibly after server updates were applied, > but > not sure) every time users open Outlook they get a dialog asking for a > password. If the user enters their correct password the dialog just comes > straight back again. > > On looking at the password request box, I notice it is quoting the > external > remote domain name "remote.accordconsultancy.co.uk" not the internal > network > name "accordserver.accordconsultancy.local". Can anyone explain what I > need > to do to stop this annoying message from coming up. > > Users find if they cancel it 4 times everything behaves OK, but it keeps > coming up so frustration levels are getting very high. > > I have re-run the "connect to the internet" wizard to see if I can clear > it > but it seems to have made no difference. Any help appreciated. > > Siv, > Martley Near Worcester, UK > -- > Martley, Near Worcester, UK
From: Siv on 14 Dec 2009 21:25 Chris, No, the client machines that this is happening to are on the internal wired network or internal wireless network. The thing that is strange is the fact that the password dialog has the Server's host name as viewed from the internet "remote.accordconsultancy.co.uk" as opposed to its internal name "AccordServer". I have checked their Outlook settings and everything is standard exchange stuff quoting the internal server name and the correct user names I looked in the server's DNS and there is a "Forward Lookup Zone" for "remote.accordconsultancy.co.uk", is this correct, coulc it be causing the security dialogs appearing when Outlook is started?? Siv -- Martley, Near Worcester, UK "Cris Hanna [SBS - MVP]" wrote: > are they connecting using Outlook Anywhere? > > -- > Cris Hanna [SBS - MVP] (since 1997) > Co-Contributor, Windows Small Business Server 2008 Unleashed > http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/0672329573/ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1217269967&sr=8-1 > Owner, CPU Services, Belleville, IL > A Microsoft Registered Partner > ------------------------------------ > MVPs do not work for Microsoft > Please do not submit questions directly to me. > > "Siv" <Siv(a)discussions.microsoft.com> wrote in message news:23CB6875-8DCD-4002-BF46-78CED3AC21E7(a)microsoft.com... > Hi, > Server is SBS 2008 with SP2. > Clients running Vista SP2. > > In the last couple of days (possibly after server updates were applied, but > not sure) every time users open Outlook they get a dialog asking for a > password. If the user enters their correct password the dialog just comes > straight back again. > > On looking at the password request box, I notice it is quoting the external > remote domain name "remote.accordconsultancy.co.uk" not the internal network > name "accordserver.accordconsultancy.local". Can anyone explain what I need > to do to stop this annoying message from coming up. > > Users find if they cancel it 4 times everything behaves OK, but it keeps > coming up so frustration levels are getting very high. > > I have re-run the "connect to the internet" wizard to see if I can clear it > but it seems to have made no difference. Any help appreciated. > > Siv, > Martley Near Worcester, UK > -- > Martley, Near Worcester, UK
From: Siv on 15 Dec 2009 05:08 Merv, Spot on, I applied the "Rollup 9" patch and restarted the server overnight and have just checked this morning with the users and they report the issue has gone away!! Brilliant. Thanks for all your help. Siv -- Martley, Near Worcester, UK "Merv Porter" wrote: > > Any help here? > > SBS2008 Exchange2007 - Outlook 2007 keeps asking for credentials in internal > domain > http://www.petri.co.il/forums/showthread.php?p=190194#post190194 > > Resolution from page two of this post: > ---------------------------------------------------------- > Resolution has been found. > > The issue was detected by Microsoft after certain updates had been applied > to SBS2008. > To resolve the issue please install Rollup 9 for Exchange Server 2007 > It can be found on the link below: > > http://www.microsoft.com/downloads/details.aspx?FamilyID=55320be2-c65c-48bb-bab8-6335aa7d008c&displaylang=en > ---------------------------------------------------------- > > -- > Merv Porter [SBS-MVP] > ============================ > > "Siv" <Siv(a)discussions.microsoft.com> wrote in message > news:23CB6875-8DCD-4002-BF46-78CED3AC21E7(a)microsoft.com... > > Hi, > > Server is SBS 2008 with SP2. > > Clients running Vista SP2. > > > > In the last couple of days (possibly after server updates were applied, > > but > > not sure) every time users open Outlook they get a dialog asking for a > > password. If the user enters their correct password the dialog just comes > > straight back again. > > > > On looking at the password request box, I notice it is quoting the > > external > > remote domain name "remote.accordconsultancy.co.uk" not the internal > > network > > name "accordserver.accordconsultancy.local". Can anyone explain what I > > need > > to do to stop this annoying message from coming up. > > > > Users find if they cancel it 4 times everything behaves OK, but it keeps > > coming up so frustration levels are getting very high. > > > > I have re-run the "connect to the internet" wizard to see if I can clear > > it > > but it seems to have made no difference. Any help appreciated. > > > > Siv, > > Martley Near Worcester, UK > > -- > > Martley, Near Worcester, UK > > . >
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