Red x
in [Outlook Express]
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From: Kjw on 1 Mar 2010 08:14 He uses AT&T internet service which strikes out AOL. "Ron Sommer" wrote: > What email client is he using? > -- > Ron Sommer > MS MVP- Windows Live Mail > > "Kjw" <Kjw(a)discussions.microsoft.com> wrote in message > news:A2865DCB-FE60-4030-BDEC-B629855A7ED0(a)microsoft.com... > > No, he isn't using a Mac. I hate to be a nuisance for repeating myself but > > it > > seems like I need to remind others that this is only a problem from him > > and > > not other correspondents and just to me and not the others he sends it to > > at > > the same time. Thanks everyone for trying to figure it out for me. > > Apparently, it is just another unexplainable, crazy computer problem. > > Thanks > > again. > > > > "DMK" wrote: > > > >> =?Utf-8?B?S2p3?= <Kjw(a)discussions.microsoft.com> wrote in > >> news:4E5E8DA9-8B23-4FD5-A75C-999176E8717B(a)microsoft.com: > >> > >> > I know this subject has been discussed before but I haven't found > >> > anything that covers my problem. All email I receive from this one > >> > person has the red x if there is a picture in it. BUT, all email I > >> > get with pictures from others works fine. Before you tell me it's on > >> > his end, he also sends it to several other people I know and they say > >> > theirs has the picutres and NOT the red x. I have checked my > >> > firewall, virus, etc. settings and can not find the problem. It's > >> > strange to me that all email works except the ones from him and that > >> > others gets the same email from him that is sent at the same time and > >> > theirs has the picture. It seems like if it's a setting on my end, > >> > then why are the others working? Plus, if it's something he's doing, > >> > why does everyone else get it with the picture and not the red x? Can > >> > anyone explain this? This is weird. Thanks. > >> > >> > >> By any chance is he on a Macintosh computer? Some older systems do not > >> append a file suffix ".jpg" so A Windows system has no way of defining > >> what it is unless there is personal intervention in correcting the > >> filename. > >> > >> If on a Mac his system may also be encoding the file differently before > >> attaching for purposes of sending via e-mail. > >> > >> If you are seeing the red 'x' that may also mean your security settings > >> are too high and OE is preventing them from displaying. Now I see you > >> said you checked those but try checking again. > >> > >> OE is dependant on IE so your security settings for IE would be where to > >> look. > >> > >> Also while you may see a red x in the display pane, are the images > >> actually attached there and can you save them to disk to view that way? > >> > >> . > >> > . >
From: Ron Sommer on 1 Mar 2010 08:19 What is his email program, not his email service? -- Ron Sommer MS MVP- Windows Live Mail "Kjw" <Kjw(a)discussions.microsoft.com> wrote in message news:9A4683C7-996F-47B8-858A-7872D825AB92(a)microsoft.com... > > He uses AT&T internet service which strikes out AOL. > > "Ron Sommer" wrote: > >> What email client is he using? >> -- >> Ron Sommer >> MS MVP- Windows Live Mail >> >> "Kjw" <Kjw(a)discussions.microsoft.com> wrote in message >> news:A2865DCB-FE60-4030-BDEC-B629855A7ED0(a)microsoft.com... >> > No, he isn't using a Mac. I hate to be a nuisance for repeating myself >> > but >> > it >> > seems like I need to remind others that this is only a problem from him >> > and >> > not other correspondents and just to me and not the others he sends it >> > to >> > at >> > the same time. Thanks everyone for trying to figure it out for me. >> > Apparently, it is just another unexplainable, crazy computer problem. >> > Thanks >> > again. >> > >> > "DMK" wrote: >> > >> >> =?Utf-8?B?S2p3?= <Kjw(a)discussions.microsoft.com> wrote in >> >> news:4E5E8DA9-8B23-4FD5-A75C-999176E8717B(a)microsoft.com: >> >> >> >> > I know this subject has been discussed before but I haven't found >> >> > anything that covers my problem. All email I receive from this one >> >> > person has the red x if there is a picture in it. BUT, all email I >> >> > get with pictures from others works fine. Before you tell me it's on >> >> > his end, he also sends it to several other people I know and they >> >> > say >> >> > theirs has the picutres and NOT the red x. I have checked my >> >> > firewall, virus, etc. settings and can not find the problem. It's >> >> > strange to me that all email works except the ones from him and that >> >> > others gets the same email from him that is sent at the same time >> >> > and >> >> > theirs has the picture. It seems like if it's a setting on my end, >> >> > then why are the others working? Plus, if it's something he's doing, >> >> > why does everyone else get it with the picture and not the red x? >> >> > Can >> >> > anyone explain this? This is weird. Thanks. >> >> >> >> >> >> By any chance is he on a Macintosh computer? Some older systems do >> >> not >> >> append a file suffix ".jpg" so A Windows system has no way of defining >> >> what it is unless there is personal intervention in correcting the >> >> filename. >> >> >> >> If on a Mac his system may also be encoding the file differently >> >> before >> >> attaching for purposes of sending via e-mail. >> >> >> >> If you are seeing the red 'x' that may also mean your security >> >> settings >> >> are too high and OE is preventing them from displaying. Now I see you >> >> said you checked those but try checking again. >> >> >> >> OE is dependant on IE so your security settings for IE would be where >> >> to >> >> look. >> >> >> >> Also while you may see a red x in the display pane, are the images >> >> actually attached there and can you save them to disk to view that >> >> way? >> >> >> >> . >> >> >> . >>
From: Kjw on 1 Mar 2010 09:55 That, I don't know but it works for some but not for me whatever he uses. "Ron Sommer" wrote: > What is his email program, not his email service? > -- > Ron Sommer > MS MVP- Windows Live Mail > > "Kjw" <Kjw(a)discussions.microsoft.com> wrote in message > news:9A4683C7-996F-47B8-858A-7872D825AB92(a)microsoft.com... > > > > He uses AT&T internet service which strikes out AOL. > > > > "Ron Sommer" wrote: > > > >> What email client is he using? > >> -- > >> Ron Sommer > >> MS MVP- Windows Live Mail > >> > >> "Kjw" <Kjw(a)discussions.microsoft.com> wrote in message > >> news:A2865DCB-FE60-4030-BDEC-B629855A7ED0(a)microsoft.com... > >> > No, he isn't using a Mac. I hate to be a nuisance for repeating myself > >> > but > >> > it > >> > seems like I need to remind others that this is only a problem from him > >> > and > >> > not other correspondents and just to me and not the others he sends it > >> > to > >> > at > >> > the same time. Thanks everyone for trying to figure it out for me. > >> > Apparently, it is just another unexplainable, crazy computer problem. > >> > Thanks > >> > again. > >> > > >> > "DMK" wrote: > >> > > >> >> =?Utf-8?B?S2p3?= <Kjw(a)discussions.microsoft.com> wrote in > >> >> news:4E5E8DA9-8B23-4FD5-A75C-999176E8717B(a)microsoft.com: > >> >> > >> >> > I know this subject has been discussed before but I haven't found > >> >> > anything that covers my problem. All email I receive from this one > >> >> > person has the red x if there is a picture in it. BUT, all email I > >> >> > get with pictures from others works fine. Before you tell me it's on > >> >> > his end, he also sends it to several other people I know and they > >> >> > say > >> >> > theirs has the picutres and NOT the red x. I have checked my > >> >> > firewall, virus, etc. settings and can not find the problem. It's > >> >> > strange to me that all email works except the ones from him and that > >> >> > others gets the same email from him that is sent at the same time > >> >> > and > >> >> > theirs has the picture. It seems like if it's a setting on my end, > >> >> > then why are the others working? Plus, if it's something he's doing, > >> >> > why does everyone else get it with the picture and not the red x? > >> >> > Can > >> >> > anyone explain this? This is weird. Thanks. > >> >> > >> >> > >> >> By any chance is he on a Macintosh computer? Some older systems do > >> >> not > >> >> append a file suffix ".jpg" so A Windows system has no way of defining > >> >> what it is unless there is personal intervention in correcting the > >> >> filename. > >> >> > >> >> If on a Mac his system may also be encoding the file differently > >> >> before > >> >> attaching for purposes of sending via e-mail. > >> >> > >> >> If you are seeing the red 'x' that may also mean your security > >> >> settings > >> >> are too high and OE is preventing them from displaying. Now I see you > >> >> said you checked those but try checking again. > >> >> > >> >> OE is dependant on IE so your security settings for IE would be where > >> >> to > >> >> look. > >> >> > >> >> Also while you may see a red x in the display pane, are the images > >> >> actually attached there and can you save them to disk to view that > >> >> way? > >> >> > >> >> . > >> >> > >> . > >> > . >
From: PA Bear [MS MVP] on 1 Mar 2010 12:38 Wrong. Kjw wrote: > He uses AT&T internet service which strikes out AOL. > > "Ron Sommer" wrote: > >> What email client is he using? >> -- >> Ron Sommer >> MS MVP- Windows Live Mail >> >> "Kjw" <Kjw(a)discussions.microsoft.com> wrote in message >> news:A2865DCB-FE60-4030-BDEC-B629855A7ED0(a)microsoft.com... >>> No, he isn't using a Mac. I hate to be a nuisance for repeating myself >>> but >>> it >>> seems like I need to remind others that this is only a problem from him >>> and >>> not other correspondents and just to me and not the others he sends it >>> to >>> at >>> the same time. Thanks everyone for trying to figure it out for me. >>> Apparently, it is just another unexplainable, crazy computer problem. >>> Thanks >>> again. >>> >>> "DMK" wrote: >>> >>>> =?Utf-8?B?S2p3?= <Kjw(a)discussions.microsoft.com> wrote in >>>> news:4E5E8DA9-8B23-4FD5-A75C-999176E8717B(a)microsoft.com: >>>> >>>>> I know this subject has been discussed before but I haven't found >>>>> anything that covers my problem. All email I receive from this one >>>>> person has the red x if there is a picture in it. BUT, all email I >>>>> get with pictures from others works fine. Before you tell me it's on >>>>> his end, he also sends it to several other people I know and they say >>>>> theirs has the picutres and NOT the red x. I have checked my >>>>> firewall, virus, etc. settings and can not find the problem. It's >>>>> strange to me that all email works except the ones from him and that >>>>> others gets the same email from him that is sent at the same time and >>>>> theirs has the picture. It seems like if it's a setting on my end, >>>>> then why are the others working? Plus, if it's something he's doing, >>>>> why does everyone else get it with the picture and not the red x? Can >>>>> anyone explain this? This is weird. Thanks. >>>> >>>> >>>> By any chance is he on a Macintosh computer? Some older systems do not >>>> append a file suffix ".jpg" so A Windows system has no way of defining >>>> what it is unless there is personal intervention in correcting the >>>> filename. >>>> >>>> If on a Mac his system may also be encoding the file differently before >>>> attaching for purposes of sending via e-mail. >>>> >>>> If you are seeing the red 'x' that may also mean your security settings >>>> are too high and OE is preventing them from displaying. Now I see you >>>> said you checked those but try checking again. >>>> >>>> OE is dependant on IE so your security settings for IE would be where >>>> to >>>> look. >>>> >>>> Also while you may see a red x in the display pane, are the images >>>> actually attached there and can you save them to disk to view that way? >>>> >>>> . >>>> >> .
From: Twayne on 2 Mar 2010 15:18
In news:F3B89C4B-D88D-4D14-AD3E-222D96772175(a)microsoft.com, Kjw <Kjw(a)discussions.microsoft.com> typed: > If my virus protection was causing this problem, wouldn't I be > getting the Red x with all email I get and not just from this one > person? And that is the way it is, just him and just to me. It doesn't sound like your AV is the problem, but it's worth checking out if nothing else seems to help. I haven't seen anything but anecdotal evidence that AV messes with incoming mail; only outgoing. Since it's just the one sender, and it's consistant, it could however be a problem at his end with AV, or his ISP is preventing such images, or your ISP could too if they were so inclined. Is he using a free account somewhere to send those? They might be blocking images. Here's a test you could try if it's feasible: Have someone else that gets his images OK send one of the ones you cannot read to you and see if you can read that. If not, then you probably have a problem with file associations or similar. Another one: When you receive a "red x", is the file of an appropriate size? In ohter words, is the image even IN the mail that you receive? If it's not, then either he has messed up somehow or one of your ISPs is stripping it out for some reason. Somehow an ISP might be seeing them as dangerous images and stripping them out, but they SHOULD be teling you if they do that. If it IS there, then it's something at your end for sure. Look at the mail's source code: You should normally see whatever he wrote to you in the body of the message, plus a lot of meaningless numbers, many screens worth, that make up the image. In Outlook Express it's CTRL-F3 to see the code, but I don't know other programs methods. Your Headers don't look like you're using Outlook Express but maybe WLM or Outlook? Who is your ISP? Who is his ISP? Is the image data present in the e-mail source code when you get a red x? This is probably the most important question to answer. Luck, Twayne > > "PA Bear [MS MVP]" wrote: > >> Disable email scanning by your anti-virus application. It provides >> no additional protection, it may be causing the problem, and even >> Symantec says it's not necessary: >> >> <QP> >> Disabling Email Scanning does not leave you unprotected against >> viruses that are distributed as email attachments. Norton AntiVirus >> Auto-Protect scans incoming files as they are saved to your hard >> drive, including email and email attachments. Email Scanning is just >> another layer on top of this. To make sure that Auto-Protect is >> providing the maximum protection, keep Auto-Protect enabled and run >> LiveUpdate regularly to ensure that you have the most recent virus >> definitions. </QP> >> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 >> >> • Why you don't need your anti-virus to scan your email >> >> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >> >> -- >> ~PA Bear >> >> Kjw wrote: >>> Yes, my virus applications are configured to scan my email coming >>> and going. >>> >>>> Is your anti-virus application configured to scan incoming and >>>> outgoing mail? >>>> >>>> Kjw wrote: >>>>> Yes, he is forwarding them but no he nor any of the others are AOL >>>>> subscribers. Yes, I can send myself one with the graphics showing >>>>> and can >>>>> receive from others with it showing. But, this is the strange >>>>> part, he is >>>>> sending these messages all as a group. He and others including >>>>> myself all >>>>> use the same internet service. The others get these same emails >>>>> with the graphics showing. If it was on my end, I wouldn't be >>>>> receiving from myself >>>>> and others with the graphics showing, would I. Plus, if it was on >>>>> his end, >>>>> the others that he sent it to at the same time as myself wouldn't >>>>> be getting them with the graphics showing, would they? This is >>>>> weird. Can anyone explain this? >>>>> >>>>> "PA Bear [MS MVP]" wrote: >>>>>> Is he Forwarding all of these messages and is he an AOL >>>>>> subscriber and/or >>>>>> are the other recipients AOL subscribers? >>>>>> >>>>>> If you can send yourself an HTML message with embedded graphics >>>>>> and you can >>>>>> see the graphics, not a Red X, in the received email, the >>>>>> problem is NOT >>>>>> on >>>>>> your end. >>>>>> -- >>>>>> ~Robear Dyer (PA Bear) >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>> >>>>>> >>>>>> Kjw wrote: >>>>>>> I know this subject has been discussed before but I haven't >>>>>>> found anything >>>>>>> that covers my problem. All email I receive from this one >>>>>>> person has the >>>>>>> red >>>>>>> x if there is a picture in it. BUT, all email I get with >>>>>>> pictures from others works fine. Before you tell me it's on his >>>>>>> end, he also sends it >>>>>>> to >>>>>>> several other people I know and they say theirs has the >>>>>>> picutres and NOT >>>>>>> the red x. I have checked my firewall, virus, etc. settings and >>>>>>> can not >>>>>>> find the problem. It's strange to me that all email works >>>>>>> except the ones >>>>>>> from him and that others gets the same email from him that is >>>>>>> sent at the >>>>>>> same time and theirs has the picture. It seems like if it's a >>>>>>> setting on >>>>>>> my >>>>>>> end, then why are the others working? Plus, if it's something >>>>>>> he's doing, >>>>>>> why does everyone else get it with the picture and not the red >>>>>>> x? Can anyone explain this? This is weird. Thanks. >>>>>> >>>>>> . >>>> >>>> . >> >> . -- -- Life is the only real counselor; wisdom unfiltered through personal experience does not become a part of the moral tissue. |