"The driver files are not available for the current CPU platform"
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From: Cris Hanna [SBS - MVP] on 14 Oct 2009 16:18 Thanks very much for the follow up so that others may benefit -- Cris Hanna [SBS - MVP] (since 1997) Co-Contributor, Windows Small Business Server 2008 Unleashed http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/0672329573/ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1217269967&sr=8-1 Owner, CPU Services, Belleville, IL A Microsoft Registered Partner ------------------------------------ MVPs do not work for Microsoft Please do not submit questions directly to me. "Charles Lavin" <x(a)x.x> wrote in message news:%23wUDRRJTKHA.4020(a)TK2MSFTNGP05.phx.gbl... Well ... This is one of those "scratch your head and walk away" solutions ... On the server, I opened Print Server Properties then selected the Drivers tab. I verified that each of the problematic printers had a Windows XP driver (all of them had a "Windows 2000, Windows XP, Windows 2003" driver). I selected each of these drivers and clicked Reinstall. When I went back to the Windows XP box, I was able to Connect to each one of the printers. The server served the printer driver for each printer. ??? CL "Charles Lavin" <x(a)x.x> wrote in message news:ekIV4GJTKHA.1792(a)TK2MSFTNGP04.phx.gbl... > OK ... > > I requested the hotfix (there's only one package for Win2003 ...) and > installed it on the server. > > The hotfix did not solve the problem. > > I click on Connect, I'm asked if I want to install the printer, I get the > "checking login info" message, then I get the "Printer Installation > Failed" message claiming that the printer driver is not installed. > > Except that the printer driver IS installed ... > > And I set up IPP for anonymous access. This is the reason why I'm doing > this via IPP. > > The funny thing is that this is happening on three of the four printers > listed, and I can't figure out what's so special about that one printer. > They all have all necessary printer drivers installed. Three of the four > (including this one that works) are IP printers hanging directly off the > LAN. The fourth printer is attached via USB to the server. > > Thanks > CL > > "Charles Lavin" <x(a)x.x> wrote in message > news:uhQCn2ITKHA.4028(a)TK2MSFTNGP05.phx.gbl... >> I'm not sure ... >> >> And that article isn't clear as to which machine gets the hotfix .... >> >> >> "Larry Struckmeyer [SBS-MVP]" <lstruckmeyer(a)mis-wizards.com> wrote in >> message news:e0FoQ3GTKHA.4360(a)TK2MSFTNGP04.phx.gbl... >>> Hi Charles: >>> >>> Any help here: >>> >>> http://support.microsoft.com/kb/962910 >>> >>> -- >>> Larry >>> Please post the resolution to your >>> issue so that others may benefit. >>> >>> Get a Health Check for SBS at: >>> www.sbsbpa.com >>> >>> >>> "Charles Lavin" <x(a)x.x> wrote in message >>> news:egtBNzGTKHA.1232(a)TK2MSFTNGP05.phx.gbl... >>>> Hi -- >>>> >>>> On an SBS 2003 SP2 machine, I have four shared printers set up for >>>> printing via IPP in addition to via normal Windows shares. >>>> >>>> When I browse a Windows XP Pro (SP3) machine to the printers page at >>>> http://hostname/printers, I see all the printers. However, if I select >>>> any of the printers and click on Connect, eventually I will get the >>>> error >>>> >>>> >>>> >>>> Printer Installation Failed >>>> >>>> The driver files are not available for the current CPU platform. Please >>>> contact your administrator to install proper driver files on the >>>> server. >>>> >>>> >>>> >>>> Well, the proper drivers ARE installed on the server. These are Windows >>>> XP machines trying to connect via IPP. The machines hardwired to the >>>> LAN at that office are Windows XP, and they all got their drivers from >>>> the SBS box when attaching the printers. So why is the IPP page telling >>>> me that the correct drivers are not installed? How do I fix this? >>>> >>>> Thanks, >>>> CL >>>> >>>> >>>> >>> >> >> > > |