"The driver files are not available for the current CPU platform"
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From: Charles Lavin on 13 Oct 2009 21:22 Hi -- On an SBS 2003 SP2 machine, I have four shared printers set up for printing via IPP in addition to via normal Windows shares. When I browse a Windows XP Pro (SP3) machine to the printers page at http://hostname/printers, I see all the printers. However, if I select any of the printers and click on Connect, eventually I will get the error Printer Installation Failed The driver files are not available for the current CPU platform. Please contact your administrator to install proper driver files on the server. Well, the proper drivers ARE installed on the server. These are Windows XP machines trying to connect via IPP. The machines hardwired to the LAN at that office are Windows XP, and they all got their drivers from the SBS box when attaching the printers. So why is the IPP page telling me that the correct drivers are not installed? How do I fix this? Thanks, CL
From: Larry Struckmeyer [SBS-MVP] on 13 Oct 2009 21:29 Hi Charles: Any help here: http://support.microsoft.com/kb/962910 -- Larry Please post the resolution to your issue so that others may benefit. Get a Health Check for SBS at: www.sbsbpa.com "Charles Lavin" <x(a)x.x> wrote in message news:egtBNzGTKHA.1232(a)TK2MSFTNGP05.phx.gbl... > Hi -- > > On an SBS 2003 SP2 machine, I have four shared printers set up for > printing via IPP in addition to via normal Windows shares. > > When I browse a Windows XP Pro (SP3) machine to the printers page at > http://hostname/printers, I see all the printers. However, if I select any > of the printers and click on Connect, eventually I will get the error > > > > Printer Installation Failed > > The driver files are not available for the current CPU platform. Please > contact your administrator to install proper driver files on the server. > > > > Well, the proper drivers ARE installed on the server. These are Windows XP > machines trying to connect via IPP. The machines hardwired to the LAN at > that office are Windows XP, and they all got their drivers from the SBS > box when attaching the printers. So why is the IPP page telling me that > the correct drivers are not installed? How do I fix this? > > Thanks, > CL > > >
From: Charles Lavin on 14 Oct 2009 01:17 I'm not sure ... And that article isn't clear as to which machine gets the hotfix ... "Larry Struckmeyer [SBS-MVP]" <lstruckmeyer(a)mis-wizards.com> wrote in message news:e0FoQ3GTKHA.4360(a)TK2MSFTNGP04.phx.gbl... > Hi Charles: > > Any help here: > > http://support.microsoft.com/kb/962910 > > -- > Larry > Please post the resolution to your > issue so that others may benefit. > > Get a Health Check for SBS at: > www.sbsbpa.com > > > "Charles Lavin" <x(a)x.x> wrote in message > news:egtBNzGTKHA.1232(a)TK2MSFTNGP05.phx.gbl... >> Hi -- >> >> On an SBS 2003 SP2 machine, I have four shared printers set up for >> printing via IPP in addition to via normal Windows shares. >> >> When I browse a Windows XP Pro (SP3) machine to the printers page at >> http://hostname/printers, I see all the printers. However, if I select >> any of the printers and click on Connect, eventually I will get the error >> >> >> >> Printer Installation Failed >> >> The driver files are not available for the current CPU platform. Please >> contact your administrator to install proper driver files on the server. >> >> >> >> Well, the proper drivers ARE installed on the server. These are Windows >> XP machines trying to connect via IPP. The machines hardwired to the LAN >> at that office are Windows XP, and they all got their drivers from the >> SBS box when attaching the printers. So why is the IPP page telling me >> that the correct drivers are not installed? How do I fix this? >> >> Thanks, >> CL >> >> >> >
From: Charles Lavin on 14 Oct 2009 01:46 OK ... I requested the hotfix (there's only one package for Win2003 ...) and installed it on the server. The hotfix did not solve the problem. I click on Connect, I'm asked if I want to install the printer, I get the "checking login info" message, then I get the "Printer Installation Failed" message claiming that the printer driver is not installed. Except that the printer driver IS installed ... And I set up IPP for anonymous access. This is the reason why I'm doing this via IPP. The funny thing is that this is happening on three of the four printers listed, and I can't figure out what's so special about that one printer. They all have all necessary printer drivers installed. Three of the four (including this one that works) are IP printers hanging directly off the LAN. The fourth printer is attached via USB to the server. Thanks CL "Charles Lavin" <x(a)x.x> wrote in message news:uhQCn2ITKHA.4028(a)TK2MSFTNGP05.phx.gbl... > I'm not sure ... > > And that article isn't clear as to which machine gets the hotfix ... > > > "Larry Struckmeyer [SBS-MVP]" <lstruckmeyer(a)mis-wizards.com> wrote in > message news:e0FoQ3GTKHA.4360(a)TK2MSFTNGP04.phx.gbl... >> Hi Charles: >> >> Any help here: >> >> http://support.microsoft.com/kb/962910 >> >> -- >> Larry >> Please post the resolution to your >> issue so that others may benefit. >> >> Get a Health Check for SBS at: >> www.sbsbpa.com >> >> >> "Charles Lavin" <x(a)x.x> wrote in message >> news:egtBNzGTKHA.1232(a)TK2MSFTNGP05.phx.gbl... >>> Hi -- >>> >>> On an SBS 2003 SP2 machine, I have four shared printers set up for >>> printing via IPP in addition to via normal Windows shares. >>> >>> When I browse a Windows XP Pro (SP3) machine to the printers page at >>> http://hostname/printers, I see all the printers. However, if I select >>> any of the printers and click on Connect, eventually I will get the >>> error >>> >>> >>> >>> Printer Installation Failed >>> >>> The driver files are not available for the current CPU platform. Please >>> contact your administrator to install proper driver files on the server. >>> >>> >>> >>> Well, the proper drivers ARE installed on the server. These are Windows >>> XP machines trying to connect via IPP. The machines hardwired to the LAN >>> at that office are Windows XP, and they all got their drivers from the >>> SBS box when attaching the printers. So why is the IPP page telling me >>> that the correct drivers are not installed? How do I fix this? >>> >>> Thanks, >>> CL >>> >>> >>> >> > >
From: Charles Lavin on 14 Oct 2009 02:05
Well ... This is one of those "scratch your head and walk away" solutions ... On the server, I opened Print Server Properties then selected the Drivers tab. I verified that each of the problematic printers had a Windows XP driver (all of them had a "Windows 2000, Windows XP, Windows 2003" driver). I selected each of these drivers and clicked Reinstall. When I went back to the Windows XP box, I was able to Connect to each one of the printers. The server served the printer driver for each printer. ??? CL "Charles Lavin" <x(a)x.x> wrote in message news:ekIV4GJTKHA.1792(a)TK2MSFTNGP04.phx.gbl... > OK ... > > I requested the hotfix (there's only one package for Win2003 ...) and > installed it on the server. > > The hotfix did not solve the problem. > > I click on Connect, I'm asked if I want to install the printer, I get the > "checking login info" message, then I get the "Printer Installation > Failed" message claiming that the printer driver is not installed. > > Except that the printer driver IS installed ... > > And I set up IPP for anonymous access. This is the reason why I'm doing > this via IPP. > > The funny thing is that this is happening on three of the four printers > listed, and I can't figure out what's so special about that one printer. > They all have all necessary printer drivers installed. Three of the four > (including this one that works) are IP printers hanging directly off the > LAN. The fourth printer is attached via USB to the server. > > Thanks > CL > > "Charles Lavin" <x(a)x.x> wrote in message > news:uhQCn2ITKHA.4028(a)TK2MSFTNGP05.phx.gbl... >> I'm not sure ... >> >> And that article isn't clear as to which machine gets the hotfix ... >> >> >> "Larry Struckmeyer [SBS-MVP]" <lstruckmeyer(a)mis-wizards.com> wrote in >> message news:e0FoQ3GTKHA.4360(a)TK2MSFTNGP04.phx.gbl... >>> Hi Charles: >>> >>> Any help here: >>> >>> http://support.microsoft.com/kb/962910 >>> >>> -- >>> Larry >>> Please post the resolution to your >>> issue so that others may benefit. >>> >>> Get a Health Check for SBS at: >>> www.sbsbpa.com >>> >>> >>> "Charles Lavin" <x(a)x.x> wrote in message >>> news:egtBNzGTKHA.1232(a)TK2MSFTNGP05.phx.gbl... >>>> Hi -- >>>> >>>> On an SBS 2003 SP2 machine, I have four shared printers set up for >>>> printing via IPP in addition to via normal Windows shares. >>>> >>>> When I browse a Windows XP Pro (SP3) machine to the printers page at >>>> http://hostname/printers, I see all the printers. However, if I select >>>> any of the printers and click on Connect, eventually I will get the >>>> error >>>> >>>> >>>> >>>> Printer Installation Failed >>>> >>>> The driver files are not available for the current CPU platform. Please >>>> contact your administrator to install proper driver files on the >>>> server. >>>> >>>> >>>> >>>> Well, the proper drivers ARE installed on the server. These are Windows >>>> XP machines trying to connect via IPP. The machines hardwired to the >>>> LAN at that office are Windows XP, and they all got their drivers from >>>> the SBS box when attaching the printers. So why is the IPP page telling >>>> me that the correct drivers are not installed? How do I fix this? >>>> >>>> Thanks, >>>> CL >>>> >>>> >>>> >>> >> >> > > |