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From: txnick on 4 May 2010 16:35
I am having the same problem unable to install the KB981715 using Windows7
Home premium 64 bit . I am not running Office 2007 - but the demo version is
loaded on my computer - so it seems to want to add the updates anyway.
Since the update does not install, it seems to block any other updates
(Adobe, iTunes, etc) from happening as well.

"Edward W. Thompson" wrote:

> I am running Windows 7 and find the two recent updates at the subject will
> not load. I have tried loading the updates both in 'normal' and 'safe' mode
> and have run the MS Update 'Fix It' (re registers the various dlls required)
> all without success. Has anyone else had the same problem and has a
> solution?
>
> Incidentally, when loading the updates they fail with a message to the
> effect the updates are not working, no error code. I have looked at the
> Windows error code log but there is no code there either.
>
> .
>
From: Joseph Trimboli on 4 May 2010 21:39
Hi thanks for getting back to me - for some reason I didn't get an email
saying you had replied - that's why I took so long to get back to this. The
problem is still there - these two updates just won't install...oh and I
thought it would make sense to post the same problem in the same thread so
others wouldn't have to go looking for your response to my solution
also...sorry about that.

I have Windows 7 Professional Version 6.1 (Build 7600) 64-bit. I am also
running MS Office Ultimate 2007 and the information on MS Outlook is version
"(12.0.6514.5000) SP2 MSO (12.0.6514.1000)".

I did have Trend Micro 2009 - but I completely uninstalled it before loading
MS Security Essentials. However, the subscription to Trend Micro only just
ran out last month (April 2010-I got an email from them saying so). My MS
Security Essentials is completely up to date and was originally loaded on
10/3/2010, I have version 1.0.1961.0 currently installed.

I have checked my PC for any traces of the old AV and none exist. I have
paid a PC person to do that also - and he can't fix it either - appreciate
any help you can render please as this is now getting really frustrating.

Thanks JT

"PA Bear [MS MVP]" wrote:

> [And the other shoe drops...]
>
> Since you hijacked someone else's thread, I must ask you to state your full
> Windows version (e.g., WinXP SP3; WinXP 64-bit SP2; Vista SP1; Vista 64-bit
> SP2; Win7; Win7 64-bit).
>
> When (approx. date) did you install Microsoft Security Essentials (MSE) and
> was the computer fully-patched at Windows Update at the time?
>
> What anti-virus application was installed before you installed MSE, was your
> subscription still current, and did you uninstall it before you installed
> MSE?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you bought
> it)?
>
> Related discussions include
> http://www.google.com/search?hl=en&safe=off&rls=com.microsoft%3Aen-US&q=site%3Asocial.answers.microsoft.com+kb981433+%2B+981715&btnG=Search&aq=f&aqi=&aql=&oq=&gs_rfai
>
>
> Joseph Trimboli wrote:
> > By the way, I am running Microsoft Security Essentials as the Anti-virus
> > program and I disabled it when trying to install both these updates
> > manually
> > - but it still doesn't work.
> >
> > "Joseph Trimboli" wrote:
> >
> >> I have my Office 2007 CD in the drive, have downloaded full versions of
> >> both the updates, quit all active applications before attempting to
> >> install these updates - but they still don't install.
> >>
> >> No error message number is created - I have an ASUS M60J laptop running
> >> Windows 7 Professional - what else can we try please?
> >>
> >> "PA Bear [MS MVP]" wrote:
> >>
> >>> Tip: Insert your Office 2007 CD into the appropriate drive bay before
> >>> the
> >>> next installation attempt.
> >>>
> >>> Tip: If no joy, see if you can download the "fullfile" version of the
> >>> update(s) via http://www.microsoft.com/downloads/ or
> >>> http://catalog.update.microsoft.com/ and then install it/them manually.
> >>> --
> >>> ~Robear Dyer (PA Bear)
> >>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>
> >>>
> >>> Edward W. Thompson wrote:
> >>>> I am running Windows 7 and find the two recent updates at the subject
> >>>> will not load. I have tried loading the updates both in 'normal' and
> >>>> 'safe' mode
> >>>> and have run the MS Update 'Fix It' (re registers the various dlls
> >>>> required)
> >>>> all without success. Has anyone else had the same problem and has a
> >>>> solution?
> >>>>
> >>>> Incidentally, when loading the updates they fail with a message to the
> >>>> effect the updates are not working, no error code. I have looked at
> >>>> the
> >>>> Windows error code log but there is no code there either.
> >>>
> >>> .
>
> .
>
From: PA Bear [MS MVP] on 5 May 2010 01:54
Did you upgrade to Win7 64-bit?

We'd have to rely on your memory (or the computer invoice when you bought
it) to know if a Norton or McAfee free trial came preinstalled on the
computer when you bought it (i.e., prior to upgrading, if you upgraded).

If you can't install either update manually, your only options would be to
run a Repair of Office 2007 or uninstall/reinstall it, Joseph.

MS offers no-charge support for problems associated with security updates
but neither KB981433 nor KB981715 are security updates.


Joseph Trimboli wrote:
> Hi thanks for getting back to me - for some reason I didn't get an email
> saying you had replied - that's why I took so long to get back to this.
> The
> problem is still there - these two updates just won't install...oh and I
> thought it would make sense to post the same problem in the same thread so
> others wouldn't have to go looking for your response to my solution
> also...sorry about that.
>
> I have Windows 7 Professional Version 6.1 (Build 7600) 64-bit. I am also
> running MS Office Ultimate 2007 and the information on MS Outlook is
> version
> "(12.0.6514.5000) SP2 MSO (12.0.6514.1000)".
>
> I did have Trend Micro 2009 - but I completely uninstalled it before
> loading
> MS Security Essentials. However, the subscription to Trend Micro only just
> ran out last month (April 2010-I got an email from them saying so). My MS
> Security Essentials is completely up to date and was originally loaded on
> 10/3/2010, I have version 1.0.1961.0 currently installed.
>
> I have checked my PC for any traces of the old AV and none exist. I have
> paid a PC person to do that also - and he can't fix it either - appreciate
> any help you can render please as this is now getting really frustrating.
>
> Thanks JT
>
> "PA Bear [MS MVP]" wrote:
>> [And the other shoe drops...]
>>
>> Since you hijacked someone else's thread, I must ask you to state your
>> full
>> Windows version (e.g., WinXP SP3; WinXP 64-bit SP2; Vista SP1; Vista
>> 64-bit
>> SP2; Win7; Win7 64-bit).
>>
>> When (approx. date) did you install Microsoft Security Essentials (MSE)
>> and
>> was the computer fully-patched at Windows Update at the time?
>>
>> What anti-virus application was installed before you installed MSE, was
>> your subscription still current, and did you uninstall it before you
>> installed MSE?
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>>
>> Related discussions include
>> http://www.google.com/search?hl=en&safe=off&rls=com.microsoft%3Aen-US&q=site%3Asocial.answers.microsoft.com+kb981433+%2B+981715&btnG=Search&aq=f&aqi=&aql=&oq=&gs_rfai
>>
>>
>> Joseph Trimboli wrote:
>>> By the way, I am running Microsoft Security Essentials as the Anti-virus
>>> program and I disabled it when trying to install both these updates
>>> manually
>>> - but it still doesn't work.
>>>
>>> "Joseph Trimboli" wrote:
>>>> I have my Office 2007 CD in the drive, have downloaded full versions of
>>>> both the updates, quit all active applications before attempting to
>>>> install these updates - but they still don't install.
>>>>
>>>> No error message number is created - I have an ASUS M60J laptop running
>>>> Windows 7 Professional - what else can we try please?
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>> Tip: Insert your Office 2007 CD into the appropriate drive bay before
>>>>> the
>>>>> next installation attempt.
>>>>>
>>>>> Tip: If no joy, see if you can download the "fullfile" version of the
>>>>> update(s) via http://www.microsoft.com/downloads/ or
>>>>> http://catalog.update.microsoft.com/ and then install it/them
>>>>> manually.
<snip hijacked thread>

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