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From: MB on 3 Feb 2010 03:56
The message <9r1hm5hln9lnonuakb0b873t2f0eku6u1u(a)4ax.com>
from Scott <spiced.porkandham(a)virgin.net> contains these words:

> >
> >If the report of the fault being in the BT operated link is correct then
> >it they who deserve the flak.

> No, I don't agree. If I buy faulty goods from Tesco then Tesco sort
> it out (as my contract is with Tesco) then Tesco can make a claim
> against their supplier.


I am sure Tesco customers would not be happy if they ordered groceries
online and Tesco said they could not deliver for a month because there
van had broken down so it was Ford's fault.

The problem is that Vodafone is a big company so it would expensive to
take them to court.

What would affect them if some big corporate customers threatened to
move their accounts because they needed universal coverage but Vodafone
would probably just give them phones on another network until the fault
is cleared. That might not satisfy a company that is using the network
for track vehicles where the equipment is built into the tracking
equipment.

My old employer used GSM for remote monitoring of sites, I can't
remember what network but I would think they would be very unhappy if
the units had no comms. Again Vodafone might supply a large customer
like that with new SIMs and pay for someone to go around changing them.
From: fred on 3 Feb 2010 04:13
In article <2idim5t0917gcjn52d6comr9r59v8vhveo(a)4ax.com>, Scott
<spiced.porkandham(a)virgin.net> writes
>On Tue, 2 Feb 2010 22:56:06 +0000, fred <not(a)for.mail> wrote:
>
>>Legal remedies are no quick fix, suing Vodafone, even if successful wont
>>restore the service any quicker if the root cause is the failure of BT
>>to restore their link.
>
>I don't think anyone has ever suggested that legal remedies are a
>quick fix. You go on about BT restoring their link, but have you
>considered that there might be an alternative way of serving the mast
>- satellite or by some temporary link? What would happen in a civil
>emergency? Vodafone's remedy it seems to me is to set up an
>alternative (if one exists) then make a claim for damages against BT
>for breach of contract.
>>
You clearly have no idea where Tarbert is.

>>Using your retail sale analogy, if the manufacturer says they wont be
>>making another run of the product for six months then there is nothing
>>you can do to force the retailer to replace a product that is not
>>available, your sole remedy would be some kind of refund against the
>>purchase price of the goods.
>
>Suitable alternative product? Upgrade?

Have a look at the map and feel free to suggest what alternative product
might be available.
--
fred
BBC3, ITV2/3/4, channels going to the DOGs
From: MB on 5 Feb 2010 10:54
The message <RrRU20BN5TaLFwWU(a)y.z>
from fred <not(a)for.mail> contains these words:

> In article <2idim5t0917gcjn52d6comr9r59v8vhveo(a)4ax.com>, Scott
> <spiced.porkandham(a)virgin.net> writes
> >On Tue, 2 Feb 2010 22:56:06 +0000, fred <not(a)for.mail> wrote:
> >
> >>Legal remedies are no quick fix, suing Vodafone, even if successful wont
> >>restore the service any quicker if the root cause is the failure of BT
> >>to restore their link.
> >
> >I don't think anyone has ever suggested that legal remedies are a
> >quick fix. You go on about BT restoring their link, but have you
> >considered that there might be an alternative way of serving the mast
> >- satellite or by some temporary link? What would happen in a civil
> >emergency? Vodafone's remedy it seems to me is to set up an
> >alternative (if one exists) then make a claim for damages against BT
> >for breach of contract.
> >>
> You clearly have no idea where Tarbert is.

> >>Using your retail sale analogy, if the manufacturer says they wont be
> >>making another run of the product for six months then there is nothing
> >>you can do to force the retailer to replace a product that is not
> >>available, your sole remedy would be some kind of refund against the
> >>purchase price of the goods.
> >
> >Suitable alternative product? Upgrade?

> Have a look at the map and feel free to suggest what alternative product
> might be available.


Both the sites that I can think of in Tarbert have a clear path to the
Meall Mhor site, probably chosen for that reason and get their feed from
there.

Looking on Sitefinder, both sites have Vodafone on them.

The comment about other villages being affected suggests a circuit
through there might have failed which is strange because all the mobile
phone networks are there and there are many links feeding in all
directions.
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