Prev: Pop up message claiming computer is infected
Next: Speedy Computer
From: PA Bear [MS MVP] on 6 May 2010 12:14
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?


NICK MEALE wrote:
> I get an error message 0x08600807 when trying to download
> http://onecare.live.com/site/en-us/center/howsafe.htm in safe mode.
> Will I lose all my personal files if I reinstall Windows?..Thank
> you...Nick
>
>> You've gotta detect & remove all the hijackware first, bucko, and MBAM
>> ain't gonna do it on its own.
>>
>> NB: If you had no anti-virus application installed or the subscription
>> had
>> expired *when the machine first got infected* and/or your subscription
>> has
>> since expired and/or the machine's not been kept fully-patched at Windows
>> Update, don't waste your time with any of the below: Format & reinstall
>> Windows. A Repair Install will NOT help!
>>
>> Microsoft PCSafety provides home users (only) with no-charge support in
>> dealing with malware infections such as viruses, spyware (including
>> unwanted software), and adware.
>> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
>>
>> Also available via the Consumer Security Support home page:
>> https://consumersecuritysupport.microsoft.com/
>>
>> Otherwise...
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/malwareremove/default.mspx
>>
>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>> machine and rename it to SCAN.EXE before running it.
>>
>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
>> (only!) in Safe Mode with Networking, if need be:
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 2b. Vista or Win7=> Run this scan instead:
>> http://onecare.live.com/site/en-us/center/whatsnew.htm
>>
>> 3. Now run a thorough check for hijackware, including posting requested
>> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
>>
>> Checking for/Help with Hijackware:
>> � http://mvps.org/winhelp2002/unwanted.htm
>> � http://inetexplorer.mvps.org/tshoot.html
>> � http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> � http://www.elephantboycomputers.com/page2.html#Removing_Malware
>>
>> **Chances are you will need to seek expert assistance in
>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
>> http://www.spywarewarrior.com/viewforum.php?f=5,
>> http://www.dslreports.com/forum/cleanup,
>> http://www.bluetack.co.uk/forums/index.php,
>> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>>
>> If these procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
>> shop.
>>
>> NICK MEALE wrote:
>>> My fire wall and virus protection are turned off in Security
>>> Center...How
>>> do I turn them on?
<SNIP>

From: NICK MEALE on 8 May 2010 09:26
Nick says:
The MSRT during a full scan found 11 threats and I believe they are
gone..The PC is working now but very,very,very slow..I cannot do the safety
scan in either the safe mode or normal mode as I still get an error message
0x08600807..Thanks for your help..Nicolino


"PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
news:uYAoejp5KHA.420(a)TK2MSFTNGP02.phx.gbl...
> You've gotta detect & remove all the hijackware first, bucko, and MBAM
> ain't gonna do it on its own.
>
> NB: If you had no anti-virus application installed or the subscription had
> expired *when the machine first got infected* and/or your subscription has
> since expired and/or the machine's not been kept fully-patched at Windows
> Update, don't waste your time with any of the below: Format & reinstall
> Windows. A Repair Install will NOT help!
>
> Microsoft PCSafety provides home users (only) with no-charge support in
> dealing with malware infections such as viruses, spyware (including
> unwanted software), and adware.
> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
>
> Also available via the Consumer Security Support home page:
> https://consumersecuritysupport.microsoft.com/
>
> Otherwise...
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/malwareremove/default.mspx
>
> NB: Run the FULL scan, not the QUICK scan! You may need to download the
> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
> machine and rename it to SCAN.EXE before running it.
>
> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
> (only!) in Safe Mode with Networking, if need be:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 2b. Vista or Win7=> Run this scan instead:
> http://onecare.live.com/site/en-us/center/whatsnew.htm
>
> 3. Now run a thorough check for hijackware, including posting requested
> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
>
> Checking for/Help with Hijackware:
> � http://mvps.org/winhelp2002/unwanted.htm
> � http://inetexplorer.mvps.org/tshoot.html
> � http://www.mvps.org/sramesh2k/Malware_Defence.htm
> � http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
> **Chances are you will need to seek expert assistance in
> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
> http://www.spywarewarrior.com/viewforum.php?f=5,
> http://www.dslreports.com/forum/cleanup,
> http://www.bluetack.co.uk/forums/index.php,
> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>
> If these procedures look too complex - and there is no shame in admitting
> this isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
>
> NICK MEALE wrote:
>> My fire wall and virus protection are turned off in Security Center...How
>> do
>> I turn them on?....Thanks,Nicolino
>>
>> "Michael" <mdsjhu(a)gropumail.com> wrote in message
>> news:uKVI9QJ5KHA.1424(a)TK2MSFTNGP04.phx.gbl...
>>> "NICK MEALE" <nmeale78(a)earthlink.net> wrote in message
>>> news:O0ZPC7I5KHA.5476(a)TK2MSFTNGP06.phx.gbl...
>>>> My computer is infected and now a box saying XP Internet Security keeps
>>>> popping up and I can't elim the icon on the task bar..How do I rid
>>>> myself
>>>> of it or should i delete in add and remove?..I don't want to restore it
>>>> as I plan on getting a new computer soon
>>>> Thanks,Nicolino
>>>
>>> http://www.malwarebytes.org/
>>> --
>>>
>>>
>>> "Don't pick a fight with an old man.
>>> If he is too old to fight, he'll just kill you."
>


From: PA Bear [MS MVP] on 8 May 2010 15:36
Now do Steps #2 and #3.

NICK MEALE wrote:
> Nick says:
> The MSRT during a full scan found 11 threats and I believe they are
> gone..The PC is working now but very,very,very slow..I cannot do the
> safety
> scan in either the safe mode or normal mode as I still get an error
> message
> 0x08600807..Thanks for your help..Nicolino
>
>
> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
> news:uYAoejp5KHA.420(a)TK2MSFTNGP02.phx.gbl...
>> You've gotta detect & remove all the hijackware first, bucko, and MBAM
>> ain't gonna do it on its own.
>>
>> NB: If you had no anti-virus application installed or the subscription
>> had
>> expired *when the machine first got infected* and/or your subscription
>> has
>> since expired and/or the machine's not been kept fully-patched at Windows
>> Update, don't waste your time with any of the below: Format & reinstall
>> Windows. A Repair Install will NOT help!
>>
>> Microsoft PCSafety provides home users (only) with no-charge support in
>> dealing with malware infections such as viruses, spyware (including
>> unwanted software), and adware.
>> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
>>
>> Also available via the Consumer Security Support home page:
>> https://consumersecuritysupport.microsoft.com/
>>
>> Otherwise...
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/malwareremove/default.mspx
>>
>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>> machine and rename it to SCAN.EXE before running it.
>>
>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
>> (only!) in Safe Mode with Networking, if need be:
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 2b. Vista or Win7=> Run this scan instead:
>> http://onecare.live.com/site/en-us/center/whatsnew.htm
>>
>> 3. Now run a thorough check for hijackware, including posting requested
>> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
>>
>> Checking for/Help with Hijackware:
>> � http://mvps.org/winhelp2002/unwanted.htm
>> � http://inetexplorer.mvps.org/tshoot.html
>> � http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> � http://www.elephantboycomputers.com/page2.html#Removing_Malware
>>
>> **Chances are you will need to seek expert assistance in
>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
>> http://www.spywarewarrior.com/viewforum.php?f=5,
>> http://www.dslreports.com/forum/cleanup,
>> http://www.bluetack.co.uk/forums/index.php,
>> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>>
>> If these procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
>> shop.
>>
>> NICK MEALE wrote:
>>> My fire wall and virus protection are turned off in Security
>>> Center...How
>>> do
>>> I turn them on?....Thanks,Nicolino
>>>
>>> "Michael" <mdsjhu(a)gropumail.com> wrote in message
>>> news:uKVI9QJ5KHA.1424(a)TK2MSFTNGP04.phx.gbl...
>>>> "NICK MEALE" <nmeale78(a)earthlink.net> wrote in message
>>>> news:O0ZPC7I5KHA.5476(a)TK2MSFTNGP06.phx.gbl...
>>>>> My computer is infected and now a box saying XP Internet Security
>>>>> keeps
>>>>> popping up and I can't elim the icon on the task bar..How do I rid
>>>>> myself
>>>>> of it or should i delete in add and remove?..I don't want to restore
>>>>> it
>>>>> as I plan on getting a new computer soon
>>>>> Thanks,Nicolino
>>>>
>>>> http://www.malwarebytes.org/
>>>> --
>>>>
>>>>
>>>> "Don't pick a fight with an old man.
>>>> If he is too old to fight, he'll just kill you."

From: NICK MEALE on 9 May 2010 17:36
Did step 2a in both safe and normal mode and still get the error code
0x08600807...Thank you..
"PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
news:%23kwb8Xu7KHA.4208(a)TK2MSFTNGP06.phx.gbl...
> Now do Steps #2 and #3.
>
> NICK MEALE wrote:
>> Nick says:
>> The MSRT during a full scan found 11 threats and I believe they are
>> gone..The PC is working now but very,very,very slow..I cannot do the
>> safety
>> scan in either the safe mode or normal mode as I still get an error
>> message
>> 0x08600807..Thanks for your help..Nicolino
>>
>>
>> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
>> news:uYAoejp5KHA.420(a)TK2MSFTNGP02.phx.gbl...
>>> You've gotta detect & remove all the hijackware first, bucko, and MBAM
>>> ain't gonna do it on its own.
>>>
>>> NB: If you had no anti-virus application installed or the subscription
>>> had
>>> expired *when the machine first got infected* and/or your subscription
>>> has
>>> since expired and/or the machine's not been kept fully-patched at
>>> Windows
>>> Update, don't waste your time with any of the below: Format & reinstall
>>> Windows. A Repair Install will NOT help!
>>>
>>> Microsoft PCSafety provides home users (only) with no-charge support in
>>> dealing with malware infections such as viruses, spyware (including
>>> unwanted software), and adware.
>>> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
>>>
>>> Also available via the Consumer Security Support home page:
>>> https://consumersecuritysupport.microsoft.com/
>>>
>>> Otherwise...
>>>
>>> 1. See if you can download/run the MSRT manually:
>>> http://www.microsoft.com/security/malwareremove/default.mspx
>>>
>>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
>>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>>> machine and rename it to SCAN.EXE before running it.
>>>
>>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
>>> (only!) in Safe Mode with Networking, if need be:
>>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>>
>>> 2b. Vista or Win7=> Run this scan instead:
>>> http://onecare.live.com/site/en-us/center/whatsnew.htm
>>>
>>> 3. Now run a thorough check for hijackware, including posting requested
>>> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
>>>
>>> Checking for/Help with Hijackware:
>>> � http://mvps.org/winhelp2002/unwanted.htm
>>> � http://inetexplorer.mvps.org/tshoot.html
>>> � http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>> � http://www.elephantboycomputers.com/page2.html#Removing_Malware
>>>
>>> **Chances are you will need to seek expert assistance in
>>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
>>> http://www.spywarewarrior.com/viewforum.php?f=5,
>>> http://www.dslreports.com/forum/cleanup,
>>> http://www.bluetack.co.uk/forums/index.php,
>>> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>>>
>>> If these procedures look too complex - and there is no shame in
>>> admitting
>>> this isn't your cup of tea - take the machine to a local, reputable and
>>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
>>> shop.
>>>
>>> NICK MEALE wrote:
>>>> My fire wall and virus protection are turned off in Security
>>>> Center...How
>>>> do
>>>> I turn them on?....Thanks,Nicolino
>>>>
>>>> "Michael" <mdsjhu(a)gropumail.com> wrote in message
>>>> news:uKVI9QJ5KHA.1424(a)TK2MSFTNGP04.phx.gbl...
>>>>> "NICK MEALE" <nmeale78(a)earthlink.net> wrote in message
>>>>> news:O0ZPC7I5KHA.5476(a)TK2MSFTNGP06.phx.gbl...
>>>>>> My computer is infected and now a box saying XP Internet Security
>>>>>> keeps
>>>>>> popping up and I can't elim the icon on the task bar..How do I rid
>>>>>> myself
>>>>>> of it or should i delete in add and remove?..I don't want to restore
>>>>>> it
>>>>>> as I plan on getting a new computer soon
>>>>>> Thanks,Nicolino
>>>>>
>>>>> http://www.malwarebytes.org/
>>>>> --
>>>>>
>>>>>
>>>>> "Don't pick a fight with an old man.
>>>>> If he is too old to fight, he'll just kill you."
>


From: PA Bear [MS MVP] on 9 May 2010 20:12
And...?

NICK MEALE wrote:
> Did step 2a in both safe and normal mode and still get the error code
> 0x08600807...Thank you..
>
>> Now do Steps #2 and #3.
>>
>> NICK MEALE wrote:
>>> Nick says:
>>> The MSRT during a full scan found 11 threats and I believe they are
>>> gone..The PC is working now but very,very,very slow..I cannot do the
>>> safety
>>> scan in either the safe mode or normal mode as I still get an error
>>> message
>>> 0x08600807..Thanks for your help..Nicolino
>>>
>>>
>>> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
>>> news:uYAoejp5KHA.420(a)TK2MSFTNGP02.phx.gbl...
>>>> You've gotta detect & remove all the hijackware first, bucko, and MBAM
>>>> ain't gonna do it on its own.
>>>>
>>>> NB: If you had no anti-virus application installed or the subscription
>>>> had
>>>> expired *when the machine first got infected* and/or your subscription
>>>> has
>>>> since expired and/or the machine's not been kept fully-patched at
>>>> Windows
>>>> Update, don't waste your time with any of the below: Format & reinstall
>>>> Windows. A Repair Install will NOT help!
>>>>
>>>> Microsoft PCSafety provides home users (only) with no-charge support in
>>>> dealing with malware infections such as viruses, spyware (including
>>>> unwanted software), and adware.
>>>> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
>>>>
>>>> Also available via the Consumer Security Support home page:
>>>> https://consumersecuritysupport.microsoft.com/
>>>>
>>>> Otherwise...
>>>>
>>>> 1. See if you can download/run the MSRT manually:
>>>> http://www.microsoft.com/security/malwareremove/default.mspx
>>>>
>>>> NB: Run the FULL scan, not the QUICK scan! You may need to download
>>>> the
>>>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>>>> machine and rename it to SCAN.EXE before running it.
>>>>
>>>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
>>>> (only!) in Safe Mode with Networking, if need be:
>>>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>>>
>>>> 2b. Vista or Win7=> Run this scan instead:
>>>> http://onecare.live.com/site/en-us/center/whatsnew.htm
>>>>
>>>> 3. Now run a thorough check for hijackware, including posting requested
>>>> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
>>>>
>>>> Checking for/Help with Hijackware:
>>>> � http://mvps.org/winhelp2002/unwanted.htm
>>>> � http://inetexplorer.mvps.org/tshoot.html
>>>> � http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>>> � http://www.elephantboycomputers.com/page2.html#Removing_Malware
>>>>
>>>> **Chances are you will need to seek expert assistance in
>>>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
>>>> http://www.spywarewarrior.com/viewforum.php?f=5,
>>>> http://www.dslreports.com/forum/cleanup,
>>>> http://www.bluetack.co.uk/forums/index.php,
>>>> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>>>>
>>>> If these procedures look too complex - and there is no shame in
>>>> admitting
>>>> this isn't your cup of tea - take the machine to a local, reputable and
>>>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
>>>> shop.
>>>>
>>>> NICK MEALE wrote:
>>>>> My fire wall and virus protection are turned off in Security
>>>>> Center...How
>>>>> do
>>>>> I turn them on?....Thanks,Nicolino
>>>>>
>>>>> "Michael" <mdsjhu(a)gropumail.com> wrote in message
>>>>> news:uKVI9QJ5KHA.1424(a)TK2MSFTNGP04.phx.gbl...
>>>>>> "NICK MEALE" <nmeale78(a)earthlink.net> wrote in message
>>>>>> news:O0ZPC7I5KHA.5476(a)TK2MSFTNGP06.phx.gbl...
>>>>>>> My computer is infected and now a box saying XP Internet Security
>>>>>>> keeps
>>>>>>> popping up and I can't elim the icon on the task bar..How do I rid
>>>>>>> myself
>>>>>>> of it or should i delete in add and remove?..I don't want to restore
>>>>>>> it
>>>>>>> as I plan on getting a new computer soon
>>>>>>> Thanks,Nicolino
>>>>>>
>>>>>> http://www.malwarebytes.org/
>>>>>> --
>>>>>>
>>>>>>
>>>>>> "Don't pick a fight with an old man.
>>>>>> If he is too old to fight, he'll just kill you."

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