detailed message tracking (read, deleted, etc.)
in [Microsoft Exchange]
|
From: Andy David {MVP} on 9 May 2007 17:58 On Wed, 09 May 2007 16:07:15 -0400, Chad Mahoney <chad(a)nospam.mah0ney.com> wrote: >HighOnTCP(a)gmail.com wrote: > I disagree. >> >> If you have someone that says they never got an email, you can prove >> that the email ended up in their mailbox, but not that they ever saw >> it (passed over it, honest mistake), but if they marked it as read, or >> read it, either way, they took action on it, which means they did in >> fact see it. >> >> Erik > >I disagree... > >What if the user gets up from her PC and the person in the next cubicle >comes over and starts playing with that users outlook, changing new >emails to marked as read, how would 'prove' that the intended user >actually took action therefore seeing it? > >I could debate this issue all day long. > >Bottom line is that email is no guarantee that any body read it. "Didnt't you read my email?" I wonder how many times that has been said. :P If a company wants to ensure that an employee read something, then simply firing off an email is a bad way to accomplish that. There's a reason you have to sign the employee manual and such to acknowledge you agree to its term. Whether you actually have read the manual... |