From: MrSoftware on 2 Apr 2010 12:28 Well, I finally tried the 'major labotomy' fix of MS article 971058 : Step 4. MS WU is still not working. There were enough errors in the article 971058 that I'm going to open a new topic to address what I believe are errors in the 'fix process'. Thank you so much for your time PA Bear :-) Hopefully some material in this topic will be useful to others. "PA Bear [MS MVP]" wrote: > Repost: Has a Norton or McAfee application ever been installed on the > computer (e.g., a free-trial version that came preinstalled when you bought > it)? > > So the Windows Update problem started when you had AVG installed: What > exactly was the problem (e.g., 0x8DDD0004 or other errors) and did you ever > get it resolved? > > Are you having any other problems (e.g., search redirects; "Page cannot be > displayed" errors; cannot open Task Manager, Regedit, or Internet Options)? > > Is Automatic Updates enabled? If not, can you enable it, reboot, and then > find it's still enabled? > > Is *Microsoft* Security Essentials automatically updating itself at least > one every 24 hours? > > Can you access & update manually via http://windowsupdate.microsoft.com (not > any other link)? [I know you may have answered this in another thread but > I'd like you to answer it in this thread, too.] > > Have you tried doing a Reset yet? => http://support.microsoft.com/kb/971058 > [Tip: Run the Fix It in Default and Aggressive modes, if necessary.] > -- > ~PA Bear > > > MrSoftware wrote: > > I'm using (a) 'MS Windows Security Essentials' (MS-WSE) and (b) MS > > Windows Firewall. > > > > I normally run ZoneAlarm (firewall) and AVG (Virus checker) but > > uninstalled > > them for the above MS solutions inorder to fix some problems with MS > > (MicroSoft) WU (Windows Update). > > > > The whole system was scanned (via MS-WSE) just before I started to get > > some > > problems with MS WU. > > > > "PA Bear [MS MVP]" wrote: > >> So you stated your full Windows version in this post, I see. > >> > >> What anti-virus application or security suite is installed and is your > >> subscription current? What anti-spyware applications (other than > >> Defender)? What third-party firewall (if any)? > >> > >> Has a(another) Norton or McAfee application ever been installed on the > >> computer (e.g., a free-trial version that came preinstalled when you > >> bought > >> it)? > >> > >> > >> MrSoftware wrote: > >>> Does anyone know how to (1) download and (2) reinstall the WuWeb active > >>> X > >>> control? > >>> > >>> My IE 8 - Version 8.0.6001.18702 - Build 86001 > >>> > >>> Thanks ahead of time :-) > >>> > >>> //------------------------------- > >>> > >>> Just FYI and background info is below. > >>> > >>> I opened an MS support case (SRX1057345742) on a Windows Update problem > >>> (XP SP3 - March 2010 all updates except one). > >>> > >>> There was an update (Rights Management Services Client : KB979099) that > >>> would NOT install (all other MS updates installed fine). > >>> > >>> Of the many 'fixes' we tried none worked. Eventually Windows Update > >>> started > >>> to 'break down'. I'm just trying to bring back the Windows update page. > >>> > >>> Currently, when I try IE 8 - Windows Update - I just get a blank page > >>> on; > >>> > >>> http://windowsupdate.microsoft.com > >>> > >>> > >>> > >>> > >>> > >>> > >>> > >>> > >>> > >>> C:\WINDOWS\Downloaded Program Files > >>> > >>> > >>> Discovered files A9Helper.A9 > >>> HidInputMonitorX Control > >>> WuWebControl Class > >> > >> . > > . >
From: MrSoftware on 2 Apr 2010 14:47 Thanks tons for this info :-) I record all of it in my permanent notes on MS AU, MU, WU. "PA Bear [MS MVP]" wrote: > Yes. > > In WinXP: If Windows Update is your default update source, > http://windowsupdate.microsoft.com will redirect to > http://update.microsoft.com/windowsupdate; If Microsoft Update is your > default update source, http://windowsupdate.microsoft.com will redirect to > http://update.microsoft.com/microsoftupdate > > MrSoftware wrote: > > Then WU (Windows Update) and MU (Microsoft Update) currently coexist? > > > > "PA Bear [MS MVP]" wrote: > > > >> williamtell wrote: > >>> BTW, Windows Update is no more, Microsoft Update is the site now. > >> > >> Sorry, Tell, but your arrow missed the apple this time... > >> > >> <QP> > >> What are the differences between Windows Updates, Automatic Updates, and > >> Microsoft Updates? > >> > >> While Windows Update provides you with updates specifically for Windows, > >> Microsoft Update expands the service to download and install updates for > >> other Microsoft software, such as Microsoft Office and Windows Live. > >> Automatic updating is a feature that allows you to set your PC to > >> automatically download and install updates using either service, making > >> it > >> easy and convenient for you to keep your Windows PC current. > >> </QP> > >> Source: http://www.microsoft.com/windows/downloads/windowsupdate/FAQ.mspx > > . >
From: MrSoftware on 2 Apr 2010 15:09 [1] The Fixit 50202 : Aggressive mode ran but did not fix the problem. [2] I checked your KB list (your item 1) and did not find any in my 'installed' list. [3] I ran the your fixit suggestion (your item 2) and it said my system was compatible. "PA Bear [MS MVP]" wrote: > [I have read all of your replies, as of this post.] > > When you say running the Fix It in, e.g., Aggressive mode "fails," do you > mean the Fix It won't run/you cannot run it or the Fix It doesn't correct > the problem? > > All of this "smells" like the effects of a hijackware infection, one that > happened when you were running AVG. If such is the case, there's a very > good chance that MSE did not install properly and is not working properly > (despite what you may be seeing). > > 1. Are any of the following found in Add/Remove Programs? > > KB980182 > KB977165 > KB972270 > KB978207 > KB976325 > KB974455 > > 2. What is the result of running the Fix It on this page? => > http://support.microsoft.com/kb/980966/ > -- > ~PA Bear > > > MrSoftware wrote: > > [1] I will try the manual fixes mentioned in KB 971058 tomorrow afternoon > > (USA CST) and post the results. > > > > Note the manual fixes are only recommended after the 'agressive' mode of > > FixIt 50202 fails (which happened to me). > > > > "MrSoftware" wrote: > > > >> [1] I tried MS Fixit 50202 - Reset WU components - in both (a) default > >> (b) > >> agressive mode. > >> > >> Neither mode worked to fix the problem. > >> > >> I go to the primary MS WU site (www.windowsupdate.microsoft.com) and come > >> up with a blank page. > >> > >> "PA Bear [MS MVP]" wrote: > >> > >>> Repost: Has a Norton or McAfee application ever been installed on the > >>> computer (e.g., a free-trial version that came preinstalled when you > >>> bought it)? > >>> > >>> So the Windows Update problem started when you had AVG installed: What > >>> exactly was the problem (e.g., 0x8DDD0004 or other errors) and did you > >>> ever get it resolved? > >>> > >>> Are you having any other problems (e.g., search redirects; "Page cannot > >>> be > >>> displayed" errors; cannot open Task Manager, Regedit, or Internet > >>> Options)? > >>> > >>> Is Automatic Updates enabled? If not, can you enable it, reboot, and > >>> then > >>> find it's still enabled? > >>> > >>> Is *Microsoft* Security Essentials automatically updating itself at > >>> least > >>> one every 24 hours? > >>> > >>> Can you access & update manually via http://windowsupdate.microsoft.com > >>> (not any other link)? [I know you may have answered this in another > >>> thread but I'd like you to answer it in this thread, too.] > >>> > >>> Have you tried doing a Reset yet? => > >>> http://support.microsoft.com/kb/971058 [Tip: Run the Fix It in Default > >>> and Aggressive modes, if necessary.] -- > >>> ~PA Bear > >>> > >>> > >>> MrSoftware wrote: > >>>> I'm using (a) 'MS Windows Security Essentials' (MS-WSE) and (b) MS > >>>> Windows Firewall. > >>>> > >>>> I normally run ZoneAlarm (firewall) and AVG (Virus checker) but > >>>> uninstalled > >>>> them for the above MS solutions inorder to fix some problems with MS > >>>> (MicroSoft) WU (Windows Update). > >>>> > >>>> The whole system was scanned (via MS-WSE) just before I started to get > >>>> some > >>>> problems with MS WU. > >>>> > >>>> "PA Bear [MS MVP]" wrote: > >>>>> So you stated your full Windows version in this post, I see. > >>>>> > >>>>> What anti-virus application or security suite is installed and is your > >>>>> subscription current? What anti-spyware applications (other than > >>>>> Defender)? What third-party firewall (if any)? > >>>>> > >>>>> Has a(another) Norton or McAfee application ever been installed on the > >>>>> computer (e.g., a free-trial version that came preinstalled when you > >>>>> bought > >>>>> it)? > >>>>> > >>>>> > >>>>> MrSoftware wrote: > >>>>>> Does anyone know how to (1) download and (2) reinstall the WuWeb > >>>>>> active > >>>>>> X > >>>>>> control? > >>>>>> > >>>>>> My IE 8 - Version 8.0.6001.18702 - Build 86001 > >>>>>> > >>>>>> Thanks ahead of time :-) > >>>>>> > >>>>>> //------------------------------- > >>>>>> > >>>>>> Just FYI and background info is below. > >>>>>> > >>>>>> I opened an MS support case (SRX1057345742) on a Windows Update > >>>>>> problem > >>>>>> (XP SP3 - March 2010 all updates except one). > >>>>>> > >>>>>> There was an update (Rights Management Services Client : KB979099) > >>>>>> that > >>>>>> would NOT install (all other MS updates installed fine). > >>>>>> > >>>>>> Of the many 'fixes' we tried none worked. Eventually Windows Update > >>>>>> started > >>>>>> to 'break down'. I'm just trying to bring back the Windows update > >>>>>> page. > >>>>>> > >>>>>> Currently, when I try IE 8 - Windows Update - I just get a blank page > >>>>>> on; > >>>>>> > >>>>>> http://windowsupdate.microsoft.com > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> C:\WINDOWS\Downloaded Program Files > >>>>>> > >>>>>> > >>>>>> Discovered files A9Helper.A9 > >>>>>> HidInputMonitorX Control > >>>>>> WuWebControl Class > >>>>> > >>>>> . > >>> > >>> . > > . >
From: PA Bear [MS MVP] on 2 Apr 2010 15:15 > [2] I checked your KB list (your item 1) and did not find any in my > 'installed' list. See... Help: I Got Hacked. Now What Do I Do? http://technet.microsoft.com/en-us/library/cc700813.aspx Back-up any personal data (none of which should be considered 100% trustworthy at this point) then format the HDD & do a clean install of Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT fix this! HOW TO do a clean install of WinXP: See http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in http://support.microsoft.com/kb/978307 After the clean install, you'll have the equivalent of a "new computer" so take care of everything on the following page before otherwise connecting the machine to the internet or a local network (i.e., other computers) and before using a flash drive or SDCard that isn't brand-new or hasn't been freshly formatted: 4 steps to help protect your new computer before you go online http://www.microsoft.com/security/pypc.aspx Other helpful references include: HOW TO get a computer running WinXP Gold (no Service Packs) fully patched (after a clean install) http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a clean install) http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b Tip: After getting the computer fully-patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029 NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial and download/run the appropriate removal tool before installing any updates, Windows Service Packs or IE upgrades and before installing your new anti-virus application (which will require WinXP SP3 to be installed). Norton Removal Tool ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe McAfee Consumer Products Removal Tool http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe Also see: Risks & Benefits of P2P file sharing http://www.microsoft.com/protect/data/downloadfileshare/filesharing.aspx http://blogs.technet.com/mmpc/archive/2008/10/06/the-cost-of-free-software.aspx Steps To Help Prevent Spyware http://www.microsoft.com/security/spyware/prevent.aspx Steps to Help Prevent Computer Worms http://www.microsoft.com/security/worms/prevent.aspx Avoid Rogue Security Software! http://www.microsoft.com/security/antivirus/rogue.aspx If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. -- ~PA Bear MrSoftware wrote: > [1] The Fixit 50202 : Aggressive mode ran but did not fix the problem. > > [2] I checked your KB list (your item 1) and did not find any in my > 'installed' list. > > [3] I ran the your fixit suggestion (your item 2) and it said my system > was > compatible. > > "PA Bear [MS MVP]" wrote: > >> [I have read all of your replies, as of this post.] >> >> When you say running the Fix It in, e.g., Aggressive mode "fails," do you >> mean the Fix It won't run/you cannot run it or the Fix It doesn't correct >> the problem? >> >> All of this "smells" like the effects of a hijackware infection, one that >> happened when you were running AVG. If such is the case, there's a very >> good chance that MSE did not install properly and is not working properly >> (despite what you may be seeing). >> >> 1. Are any of the following found in Add/Remove Programs? >> >> KB980182 >> KB977165 >> KB972270 >> KB978207 >> KB976325 >> KB974455 >> >> 2. What is the result of running the Fix It on this page? => >> http://support.microsoft.com/kb/980966/ >> -- >> ~PA Bear >> >> >> MrSoftware wrote: >>> [1] I will try the manual fixes mentioned in KB 971058 tomorrow >>> afternoon >>> (USA CST) and post the results. >>> >>> Note the manual fixes are only recommended after the 'agressive' mode of >>> FixIt 50202 fails (which happened to me). >>> >>> "MrSoftware" wrote: >>> >>>> [1] I tried MS Fixit 50202 - Reset WU components - in both (a) default >>>> (b) >>>> agressive mode. >>>> >>>> Neither mode worked to fix the problem. >>>> >>>> I go to the primary MS WU site (www.windowsupdate.microsoft.com) and >>>> come >>>> up with a blank page. >>>> >>>> "PA Bear [MS MVP]" wrote: >>>> >>>>> Repost: Has a Norton or McAfee application ever been installed on the >>>>> computer (e.g., a free-trial version that came preinstalled when you >>>>> bought it)? >>>>> >>>>> So the Windows Update problem started when you had AVG installed: What >>>>> exactly was the problem (e.g., 0x8DDD0004 or other errors) and did you >>>>> ever get it resolved? >>>>> >>>>> Are you having any other problems (e.g., search redirects; "Page >>>>> cannot >>>>> be >>>>> displayed" errors; cannot open Task Manager, Regedit, or Internet >>>>> Options)? >>>>> >>>>> Is Automatic Updates enabled? If not, can you enable it, reboot, and >>>>> then >>>>> find it's still enabled? >>>>> >>>>> Is *Microsoft* Security Essentials automatically updating itself at >>>>> least >>>>> one every 24 hours? >>>>> >>>>> Can you access & update manually via >>>>> http://windowsupdate.microsoft.com >>>>> (not any other link)? [I know you may have answered this in another >>>>> thread but I'd like you to answer it in this thread, too.] >>>>> >>>>> Have you tried doing a Reset yet? => >>>>> http://support.microsoft.com/kb/971058 [Tip: Run the Fix It in Default >>>>> and Aggressive modes, if necessary.] -- >>>>> ~PA Bear >>>>> >>>>> >>>>> MrSoftware wrote: >>>>>> I'm using (a) 'MS Windows Security Essentials' (MS-WSE) and (b) MS >>>>>> Windows Firewall. >>>>>> >>>>>> I normally run ZoneAlarm (firewall) and AVG (Virus checker) but >>>>>> uninstalled >>>>>> them for the above MS solutions inorder to fix some problems with MS >>>>>> (MicroSoft) WU (Windows Update). >>>>>> >>>>>> The whole system was scanned (via MS-WSE) just before I started to >>>>>> get >>>>>> some >>>>>> problems with MS WU. >>>>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>>>>> So you stated your full Windows version in this post, I see. >>>>>>> >>>>>>> What anti-virus application or security suite is installed and is >>>>>>> your >>>>>>> subscription current? What anti-spyware applications (other than >>>>>>> Defender)? What third-party firewall (if any)? >>>>>>> >>>>>>> Has a(another) Norton or McAfee application ever been installed on >>>>>>> the >>>>>>> computer (e.g., a free-trial version that came preinstalled when you >>>>>>> bought >>>>>>> it)? >>>>>>> >>>>>>> >>>>>>> MrSoftware wrote: >>>>>>>> Does anyone know how to (1) download and (2) reinstall the WuWeb >>>>>>>> active >>>>>>>> X >>>>>>>> control? >>>>>>>> >>>>>>>> My IE 8 - Version 8.0.6001.18702 - Build 86001 >>>>>>>> >>>>>>>> Thanks ahead of time :-) >>>>>>>> >>>>>>>> //------------------------------- >>>>>>>> >>>>>>>> Just FYI and background info is below. >>>>>>>> >>>>>>>> I opened an MS support case (SRX1057345742) on a Windows Update >>>>>>>> problem >>>>>>>> (XP SP3 - March 2010 all updates except one). >>>>>>>> >>>>>>>> There was an update (Rights Management Services Client : KB979099) >>>>>>>> that >>>>>>>> would NOT install (all other MS updates installed fine). >>>>>>>> >>>>>>>> Of the many 'fixes' we tried none worked. Eventually Windows Update >>>>>>>> started >>>>>>>> to 'break down'. I'm just trying to bring back the Windows update >>>>>>>> page. >>>>>>>> >>>>>>>> Currently, when I try IE 8 - Windows Update - I just get a blank >>>>>>>> page >>>>>>>> on; >>>>>>>> >>>>>>>> http://windowsupdate.microsoft.com >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> C:\WINDOWS\Downloaded Program Files >>>>>>>> >>>>>>>> >>>>>>>> Discovered files A9Helper.A9 >>>>>>>> HidInputMonitorX Control >>>>>>>> WuWebControl Class >>>>>>> >>>>>>> . >>>>> >>>>> . >> >> .
From: MrSoftware on 2 Apr 2010 15:42
[1] I have downloaded all the security updates in your list (your item 1). [2] Should I install KB980182 to take care of my problem with MS WU? [3] What is the best way to verify I do not have KB980182 installed (good tool). Note that KB980182 is the most recent 'Cumulative update) for IE (03/30/2010) [4] Do the three XP updates (KB972270, KB977165, KB980182) need to be installed? Finally I wonder why some of these updates were NOT installed on my system (if indeed they are not there - I may be doing something wrong with install verification). According to MS WU (last time it ran find - about a week ago) my system only had one minor update to install. "PA Bear [MS MVP]" wrote: > [I have read all of your replies, as of this post.] > > When you say running the Fix It in, e.g., Aggressive mode "fails," do you > mean the Fix It won't run/you cannot run it or the Fix It doesn't correct > the problem? > > All of this "smells" like the effects of a hijackware infection, one that > happened when you were running AVG. If such is the case, there's a very > good chance that MSE did not install properly and is not working properly > (despite what you may be seeing). > > 1. Are any of the following found in Add/Remove Programs? > > KB980182 > KB977165 > KB972270 > KB978207 > KB976325 > KB974455 > > 2. What is the result of running the Fix It on this page? => > http://support.microsoft.com/kb/980966/ > -- > ~PA Bear > > > MrSoftware wrote: > > [1] I will try the manual fixes mentioned in KB 971058 tomorrow afternoon > > (USA CST) and post the results. > > > > Note the manual fixes are only recommended after the 'agressive' mode of > > FixIt 50202 fails (which happened to me). > > > > "MrSoftware" wrote: > > > >> [1] I tried MS Fixit 50202 - Reset WU components - in both (a) default > >> (b) > >> agressive mode. > >> > >> Neither mode worked to fix the problem. > >> > >> I go to the primary MS WU site (www.windowsupdate.microsoft.com) and come > >> up with a blank page. > >> > >> "PA Bear [MS MVP]" wrote: > >> > >>> Repost: Has a Norton or McAfee application ever been installed on the > >>> computer (e.g., a free-trial version that came preinstalled when you > >>> bought it)? > >>> > >>> So the Windows Update problem started when you had AVG installed: What > >>> exactly was the problem (e.g., 0x8DDD0004 or other errors) and did you > >>> ever get it resolved? > >>> > >>> Are you having any other problems (e.g., search redirects; "Page cannot > >>> be > >>> displayed" errors; cannot open Task Manager, Regedit, or Internet > >>> Options)? > >>> > >>> Is Automatic Updates enabled? If not, can you enable it, reboot, and > >>> then > >>> find it's still enabled? > >>> > >>> Is *Microsoft* Security Essentials automatically updating itself at > >>> least > >>> one every 24 hours? > >>> > >>> Can you access & update manually via http://windowsupdate.microsoft.com > >>> (not any other link)? [I know you may have answered this in another > >>> thread but I'd like you to answer it in this thread, too.] > >>> > >>> Have you tried doing a Reset yet? => > >>> http://support.microsoft.com/kb/971058 [Tip: Run the Fix It in Default > >>> and Aggressive modes, if necessary.] -- > >>> ~PA Bear > >>> > >>> > >>> MrSoftware wrote: > >>>> I'm using (a) 'MS Windows Security Essentials' (MS-WSE) and (b) MS > >>>> Windows Firewall. > >>>> > >>>> I normally run ZoneAlarm (firewall) and AVG (Virus checker) but > >>>> uninstalled > >>>> them for the above MS solutions inorder to fix some problems with MS > >>>> (MicroSoft) WU (Windows Update). > >>>> > >>>> The whole system was scanned (via MS-WSE) just before I started to get > >>>> some > >>>> problems with MS WU. > >>>> > >>>> "PA Bear [MS MVP]" wrote: > >>>>> So you stated your full Windows version in this post, I see. > >>>>> > >>>>> What anti-virus application or security suite is installed and is your > >>>>> subscription current? What anti-spyware applications (other than > >>>>> Defender)? What third-party firewall (if any)? > >>>>> > >>>>> Has a(another) Norton or McAfee application ever been installed on the > >>>>> computer (e.g., a free-trial version that came preinstalled when you > >>>>> bought > >>>>> it)? > >>>>> > >>>>> > >>>>> MrSoftware wrote: > >>>>>> Does anyone know how to (1) download and (2) reinstall the WuWeb > >>>>>> active > >>>>>> X > >>>>>> control? > >>>>>> > >>>>>> My IE 8 - Version 8.0.6001.18702 - Build 86001 > >>>>>> > >>>>>> Thanks ahead of time :-) > >>>>>> > >>>>>> //------------------------------- > >>>>>> > >>>>>> Just FYI and background info is below. > >>>>>> > >>>>>> I opened an MS support case (SRX1057345742) on a Windows Update > >>>>>> problem > >>>>>> (XP SP3 - March 2010 all updates except one). > >>>>>> > >>>>>> There was an update (Rights Management Services Client : KB979099) > >>>>>> that > >>>>>> would NOT install (all other MS updates installed fine). > >>>>>> > >>>>>> Of the many 'fixes' we tried none worked. Eventually Windows Update > >>>>>> started > >>>>>> to 'break down'. I'm just trying to bring back the Windows update > >>>>>> page. > >>>>>> > >>>>>> Currently, when I try IE 8 - Windows Update - I just get a blank page > >>>>>> on; > >>>>>> > >>>>>> http://windowsupdate.microsoft.com > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> C:\WINDOWS\Downloaded Program Files > >>>>>> > >>>>>> > >>>>>> Discovered files A9Helper.A9 > >>>>>> HidInputMonitorX Control > >>>>>> WuWebControl Class > >>>>> > >>>>> . > >>> > >>> . > > . > |