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From: PA Bear [MS MVP] on 2 Apr 2010 20:00
I have nothing further to add or recommend here. The fact that none of
those updates had been installed was more than enough to warrant formatting
the HDD & doing a clean install of Windows IMHO.


MrSoftware wrote:
> [1] I have downloaded all the security updates in your list (your item 1).
>
> [2] Should I install KB980182 to take care of my problem with MS WU?
>
> [3] What is the best way to verify I do not have KB980182 installed (good
> tool).
>
> Note that KB980182 is the most recent 'Cumulative update) for IE
> (03/30/2010)
>
> [4] Do the three XP updates (KB972270, KB977165, KB980182) need to be
> installed?
>
> Finally I wonder why some of these updates were NOT installed on my system
> (if indeed they are not there - I may be doing something wrong with
> install
> verification).
>
> According to MS WU (last time it ran find - about a week ago) my system
> only
> had one minor update to install.
>
> "PA Bear [MS MVP]" wrote:
>
>> [I have read all of your replies, as of this post.]
>>
>> When you say running the Fix It in, e.g., Aggressive mode "fails," do you
>> mean the Fix It won't run/you cannot run it or the Fix It doesn't correct
>> the problem?
>>
>> All of this "smells" like the effects of a hijackware infection, one that
>> happened when you were running AVG. If such is the case, there's a very
>> good chance that MSE did not install properly and is not working properly
>> (despite what you may be seeing).
>>
>> 1. Are any of the following found in Add/Remove Programs?
>>
>> KB980182
>> KB977165
>> KB972270
>> KB978207
>> KB976325
>> KB974455
>>
>> 2. What is the result of running the Fix It on this page? =>
>> http://support.microsoft.com/kb/980966/
>> --
>> ~PA Bear
>>
>>
>> MrSoftware wrote:
>>> [1] I will try the manual fixes mentioned in KB 971058 tomorrow
>>> afternoon
>>> (USA CST) and post the results.
>>>
>>> Note the manual fixes are only recommended after the 'agressive' mode of
>>> FixIt 50202 fails (which happened to me).
>>>
>>> "MrSoftware" wrote:
>>>
>>>> [1] I tried MS Fixit 50202 - Reset WU components - in both (a) default
>>>> (b)
>>>> agressive mode.
>>>>
>>>> Neither mode worked to fix the problem.
>>>>
>>>> I go to the primary MS WU site (www.windowsupdate.microsoft.com) and
>>>> come
>>>> up with a blank page.
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>
>>>>> Repost: Has a Norton or McAfee application ever been installed on the
>>>>> computer (e.g., a free-trial version that came preinstalled when you
>>>>> bought it)?
>>>>>
>>>>> So the Windows Update problem started when you had AVG installed: What
>>>>> exactly was the problem (e.g., 0x8DDD0004 or other errors) and did you
>>>>> ever get it resolved?
>>>>>
>>>>> Are you having any other problems (e.g., search redirects; "Page
>>>>> cannot
>>>>> be
>>>>> displayed" errors; cannot open Task Manager, Regedit, or Internet
>>>>> Options)?
>>>>>
>>>>> Is Automatic Updates enabled? If not, can you enable it, reboot, and
>>>>> then
>>>>> find it's still enabled?
>>>>>
>>>>> Is *Microsoft* Security Essentials automatically updating itself at
>>>>> least
>>>>> one every 24 hours?
>>>>>
>>>>> Can you access & update manually via
>>>>> http://windowsupdate.microsoft.com
>>>>> (not any other link)? [I know you may have answered this in another
>>>>> thread but I'd like you to answer it in this thread, too.]
>>>>>
>>>>> Have you tried doing a Reset yet? =>
>>>>> http://support.microsoft.com/kb/971058 [Tip: Run the Fix It in Default
>>>>> and Aggressive modes, if necessary.] --
>>>>> ~PA Bear
>>>>>
>>>>>
>>>>> MrSoftware wrote:
>>>>>> I'm using (a) 'MS Windows Security Essentials' (MS-WSE) and (b) MS
>>>>>> Windows Firewall.
>>>>>>
>>>>>> I normally run ZoneAlarm (firewall) and AVG (Virus checker) but
>>>>>> uninstalled
>>>>>> them for the above MS solutions inorder to fix some problems with MS
>>>>>> (MicroSoft) WU (Windows Update).
>>>>>>
>>>>>> The whole system was scanned (via MS-WSE) just before I started to
>>>>>> get
>>>>>> some
>>>>>> problems with MS WU.
>>>>>>
>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>> So you stated your full Windows version in this post, I see.
>>>>>>>
>>>>>>> What anti-virus application or security suite is installed and is
>>>>>>> your
>>>>>>> subscription current? What anti-spyware applications (other than
>>>>>>> Defender)? What third-party firewall (if any)?
>>>>>>>
>>>>>>> Has a(another) Norton or McAfee application ever been installed on
>>>>>>> the
>>>>>>> computer (e.g., a free-trial version that came preinstalled when you
>>>>>>> bought
>>>>>>> it)?
>>>>>>>
>>>>>>>
>>>>>>> MrSoftware wrote:
>>>>>>>> Does anyone know how to (1) download and (2) reinstall the WuWeb
>>>>>>>> active
>>>>>>>> X
>>>>>>>> control?
>>>>>>>>
>>>>>>>> My IE 8 - Version 8.0.6001.18702 - Build 86001
>>>>>>>>
>>>>>>>> Thanks ahead of time :-)
>>>>>>>>
>>>>>>>> //-------------------------------
>>>>>>>>
>>>>>>>> Just FYI and background info is below.
>>>>>>>>
>>>>>>>> I opened an MS support case (SRX1057345742) on a Windows Update
>>>>>>>> problem
>>>>>>>> (XP SP3 - March 2010 all updates except one).
>>>>>>>>
>>>>>>>> There was an update (Rights Management Services Client : KB979099)
>>>>>>>> that
>>>>>>>> would NOT install (all other MS updates installed fine).
>>>>>>>>
>>>>>>>> Of the many 'fixes' we tried none worked. Eventually Windows Update
>>>>>>>> started
>>>>>>>> to 'break down'. I'm just trying to bring back the Windows update
>>>>>>>> page.
>>>>>>>>
>>>>>>>> Currently, when I try IE 8 - Windows Update - I just get a blank
>>>>>>>> page
>>>>>>>> on;
>>>>>>>>
>>>>>>>> http://windowsupdate.microsoft.com
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> C:\WINDOWS\Downloaded Program Files
>>>>>>>>
>>>>>>>>
>>>>>>>> Discovered files A9Helper.A9
>>>>>>>> HidInputMonitorX Control
>>>>>>>> WuWebControl Class
>>>>>>>
>>>>>>> .
>>>>>
>>>>> .
>>
>> .

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