Outlook 6 will not send messages with web site links?
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From: Mark on 1 Mar 2010 15:59 I am sorry, i posted the last reply twice and dont know how to remove the duplicate? Anyway, i have tried sending the same full message both from outlook and webmail. It only works via webmail and this seems to be my only option at the minute. But i would like to try and sort it out through outlook as well please? "Mark" wrote: > thank you - please find below the answers: > > 1. Yes > > 2. No > > 3 + 4a. Separate messages with no message text, from virgin webmail: > > Word - yes to both > PDF - yes to both > > 3 + 4b. Separate messages with message text + web link, from virgin webmail: > > Word - yes to both > PDF - yes to both > > 3 + 4c. 1 message with message text + web link, from virgin webmail: > > Word + pdf in same message- yes to both > > 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360 > purchsed later and all removed will norton tool after subscription ended. > Reformated since to windows only (i.e no extra software as included with > packard bell pc). > > 6. I havent had time to do a back up first and not prepared to risk > installing SP3 until i do so (was going to do it over Christmas 2009). Only > have a CDR drive to back up 11gb and just dont have the time at the minute. > Not intending on purchasing a external drive. > > I spent 2hrs with virgin yesterday using their on line chat who accesed my > pc. They could not fix it and said they would come back with a solution, > which they havent as yet. > > But after answering your questions i have decided to send the intended > message again from outlook - send, goes into sent folder but does not arrive > in my inbox or at virgin. I think by the sound of things it must be to do > with outlook on my pc? > > Hopefully this will shed a bit of light onto this strange problem? > > "PA Bear [MS MVP]" wrote: > > > In no certain order... > > > > 1. Does a copy of the sent message show up in Sent Items folder? > > > > 2. Is the message found in your Virgin.net webmail inbox? > > > > 3. If you send the same PDF file as an attachment from your webmail page, > > does the message & attachment show up in either inbox? > > > > 4. If you do not convert the Word document to a PDF file and attach the DOC > > file to an email, does the message arrive in either inbox? > > > > 5. Has a(another) Norton or McAfee application ever been installed on the > > computer (e.g., a free-trial version that came preinstalled when you bought > > it)? > > > > 6. Why hasn't WinXP SP3 been installed yet? > > > > [Extended Support for WinXP SP2 ends on 10 July 2010. After that date, > > computers running WinXP SP2 will NOT be offered any further critical > > security updates, Automatic Updates will not work, and Windows Update > > website will not be accessible until SP3 is installed.] > > > > > > Mark wrote: > > > I have unistalled AVG using their removal tool as i did not unistal fully. > > > Changed my mind and installed the Microsoft Security Essentials, which has > > > updated and completed its first scan without any viruses found. > > > > > > Afterwards i then re-sent the message and still havent recieved it? > > > > > >> ok, thank you - i will reinstall tonight. I have been recomended another > > >> virus checker called > > >> comodo and might give that a try instead. > > >> > > >> "PA Bear [MS MVP]" wrote: > > >>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. [1] > > >>> This > > >>> time select the CUSTOM install option and do NOT install (i.e., uncheck) > > >>> Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any > > >>> of the email scanning components. > > >>> > > >>> • Why you don't need your anti-virus to scan your email > > >>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm > > >>> > > >>> ================ > > >>> [1] Or consider replacing AVG with Microsoft Security Essentials > > >>> (http://www.microsoft.com/security_essentials/default.aspx) or Avira > > >>> AntiVir > > >>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), > > >>> both free and much more reliable than AVG IMHO. > > >>> > > >>> > > >>> Mark wrote: > > >>>> Yes, the pdf file is an attachment (with a web link in the text body) > > >>>> > > >>>> AVG is configured to set to scan incoming emails only - i have also > > >>>> tried > > >>>> turning this off and resending the message, but i makes no difference > > >>>> as > > >>>> the > > >>>> message still does not arrive (with a word file attachement and a web > > >>>> link in the message body)? > > >>>> > > >>>> I dont think the pdf file is a problem as i can send and recieve these. > > >>>> It seesm to be with word file attachements and web links with the > > >>>> message > > >>>> body. > > >>>> Thus if i attach a pdf file with this combination it never arrives? > > >>>> > > >>>> Thank you > > >>>> > > >>>> "PA Bear [MS MVP]" wrote: > > >>>> > > >>>>> Is the PDF file an attachment? > > >>>>> > > >>>>> Is AVG configured to scan incoming and outgoing mail? > > >>>>> -- > > >>>>> ~Robear Dyer (PA Bear) > > >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 > > >>>>> > > >>>>> > > >>>>> Mark wrote: > > >>>>>> I am having problems trying to send a word document (with a web site > > >>>>>> hyperlink) and the same link in the message body of an email. The > > >>>>>> word > > >>>>>> file > > >>>>>> is my CV and the link relates to my web site where examples of my > > >>>>>> work > > >>>>>> can > > >>>>>> be found (i.e nothing dodgy, im just looking for a new job). The word > > >>>>>> document has also been converted as pdf with the web site link. Both > > >>>>>> document links work fine outside of outlook express. > > >>>>>> > > >>>>>> The message will send (can see the progress bar), but it is not > > >>>>>> recieved and > > >>>>>> does not show up on the virgin server? I have sent this to my self to > > >>>>>> proove > > >>>>>> this. If i re-send the message without the word document, with the > > >>>>>> hyperlink > > >>>>>> removed from the message body and only the pdf attached, it works > > >>>>>> fine? > > >>>>>> > > >>>>>> I have enabled pop3 on the virgin server, used the recent virgin > > >>>>>> message fix > > >>>>>> tool and un-checked "do not allow attachements" within oultook and > > >>>>>> still it > > >>>>>> wont send the discussed message? > > >>>>>> > > >>>>>> Please can you help me to fix this as i really need to send out my CV > > >>>>>> with > > >>>>>> the web site link, thank you. > > >>>>>> > > >>>>>> I am using: > > >>>>>> > > >>>>>> @virgin.net (email account) > > >>>>>> Outlook express 6 > > >>>>>> XP home service pack 2 > > >>>>>> Word 2002 > > >>>>>> adobe reader 9 > > >>>>>> avg free 8.5 > > >>>>>> windows firewall > > > > . > >
From: PA Bear [MS MVP] on 1 Mar 2010 19:08 Since (1) a copy of the sent message (with the attachment) is found in Sent Items folder and since (2) no email scanning is involved now and since (3) you do not see the same behavior when sending via the webmail page and since (4) you are not sending via the same outgoing mailserver when sending via the webmail page as when sending from OE, [<whew>] I can only think of three possible causes for the behavior: 1. Anti-virus filtering on the outgoing (SMTP) mailserver; 2. A corrupt identity; and/or 3. Persistant Norton "leftovers" (assuming the Norton free trial /was/ reinstalled when you did the clean install of Windows using the disk that came with the computer or the hidden Recovery partition). You have no control over #1 so first see if the behavior persists when sending such an email with your mail account set-up in a new identity (File | Identities | Add new identity). Mark wrote: > I am sorry, i posted the last reply twice and dont know how to remove the > duplicate? > > Anyway, i have tried sending the same full message both from outlook and > webmail. It only works via webmail and this seems to be my only option at > the minute. But i would like to try and sort it out through outlook as > well > please? > >> thank you - please find below the answers: >> >> 1. Yes >> >> 2. No >> >> 3 + 4a. Separate messages with no message text, from virgin webmail: >> >> Word - yes to both >> PDF - yes to both >> >> 3 + 4b. Separate messages with message text + web link, from virgin >> webmail: >> >> Word - yes to both >> PDF - yes to both >> >> 3 + 4c. 1 message with message text + web link, from virgin webmail: >> >> Word + pdf in same message- yes to both >> >> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360 >> purchsed later and all removed will norton tool after subscription ended. >> Reformated since to windows only (i.e no extra software as included with >> packard bell pc). >> >> 6. I havent had time to do a back up first and not prepared to risk >> installing SP3 until i do so (was going to do it over Christmas 2009). >> Only >> have a CDR drive to back up 11gb and just dont have the time at the >> minute. >> Not intending on purchasing a external drive. >> >> I spent 2hrs with virgin yesterday using their on line chat who accesed >> my >> pc. They could not fix it and said they would come back with a solution, >> which they havent as yet. >> >> But after answering your questions i have decided to send the intended >> message again from outlook - send, goes into sent folder but does not >> arrive in my inbox or at virgin. I think by the sound of things it must >> be >> to do with outlook on my pc? >> >> Hopefully this will shed a bit of light onto this strange problem? >> >> "PA Bear [MS MVP]" wrote: >> >>> In no certain order... >>> >>> 1. Does a copy of the sent message show up in Sent Items folder? >>> >>> 2. Is the message found in your Virgin.net webmail inbox? >>> >>> 3. If you send the same PDF file as an attachment from your webmail >>> page, >>> does the message & attachment show up in either inbox? >>> >>> 4. If you do not convert the Word document to a PDF file and attach the >>> DOC file to an email, does the message arrive in either inbox? >>> >>> 5. Has a(another) Norton or McAfee application ever been installed on >>> the >>> computer (e.g., a free-trial version that came preinstalled when you >>> bought it)? >>> >>> 6. Why hasn't WinXP SP3 been installed yet? >>> >>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that date, >>> computers running WinXP SP2 will NOT be offered any further critical >>> security updates, Automatic Updates will not work, and Windows Update >>> website will not be accessible until SP3 is installed.] >>> >>> >>> Mark wrote: >>>> I have unistalled AVG using their removal tool as i did not unistal >>>> fully. Changed my mind and installed the Microsoft Security Essentials, >>>> which has updated and completed its first scan without any viruses >>>> found. >>>> >>>> Afterwards i then re-sent the message and still havent recieved it? >>>> >>>>> ok, thank you - i will reinstall tonight. I have been recomended >>>>> another >>>>> virus checker called >>>>> comodo and might give that a try instead. >>>>> >>>>> "PA Bear [MS MVP]" wrote: >>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. [1] >>>>>> This >>>>>> time select the CUSTOM install option and do NOT install (i.e., >>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, Security >>>>>> toolbar, or any of the email scanning components. >>>>>> >>>>>> • Why you don't need your anti-virus to scan your email >>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>>>> >>>>>> ================ >>>>>> [1] Or consider replacing AVG with Microsoft Security Essentials >>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or Avira >>>>>> AntiVir >>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>>>> both free and much more reliable than AVG IMHO. >>>>>> >>>>>> >>>>>> Mark wrote: >>>>>>> Yes, the pdf file is an attachment (with a web link in the text >>>>>>> body) >>>>>>> >>>>>>> AVG is configured to set to scan incoming emails only - i have also >>>>>>> tried >>>>>>> turning this off and resending the message, but i makes no >>>>>>> difference >>>>>>> as >>>>>>> the >>>>>>> message still does not arrive (with a word file attachement and a >>>>>>> web >>>>>>> link in the message body)? >>>>>>> >>>>>>> I dont think the pdf file is a problem as i can send and recieve >>>>>>> these. It seesm to be with word file attachements and web links with >>>>>>> the message >>>>>>> body. >>>>>>> Thus if i attach a pdf file with this combination it never arrives? >>>>>>> >>>>>>> Thank you >>>>>>> >>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>> >>>>>>>> Is the PDF file an attachment? >>>>>>>> >>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>>>>>> -- >>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>> >>>>>>>> >>>>>>>> Mark wrote: >>>>>>>>> I am having problems trying to send a word document (with a web >>>>>>>>> site >>>>>>>>> hyperlink) and the same link in the message body of an email. The >>>>>>>>> word >>>>>>>>> file >>>>>>>>> is my CV and the link relates to my web site where examples of my >>>>>>>>> work >>>>>>>>> can >>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job). The >>>>>>>>> word document has also been converted as pdf with the web site >>>>>>>>> link. Both document links work fine outside of outlook express. >>>>>>>>> >>>>>>>>> The message will send (can see the progress bar), but it is not >>>>>>>>> recieved and >>>>>>>>> does not show up on the virgin server? I have sent this to my self >>>>>>>>> to proove >>>>>>>>> this. If i re-send the message without the word document, with the >>>>>>>>> hyperlink >>>>>>>>> removed from the message body and only the pdf attached, it works >>>>>>>>> fine? >>>>>>>>> >>>>>>>>> I have enabled pop3 on the virgin server, used the recent virgin >>>>>>>>> message fix >>>>>>>>> tool and un-checked "do not allow attachements" within oultook and >>>>>>>>> still it >>>>>>>>> wont send the discussed message? >>>>>>>>> >>>>>>>>> Please can you help me to fix this as i really need to send out my >>>>>>>>> CV with >>>>>>>>> the web site link, thank you. >>>>>>>>> >>>>>>>>> I am using: >>>>>>>>> >>>>>>>>> @virgin.net (email account) >>>>>>>>> Outlook express 6 >>>>>>>>> XP home service pack 2 >>>>>>>>> Word 2002 >>>>>>>>> adobe reader 9 >>>>>>>>> avg free 8.5 >>>>>>>>> windows firewall >>> >>> .
From: Mark on 3 Mar 2010 16:01 Thank you, I have created a new identity, but it still doesnt work. All versions of Norton have been removed with the norton tool - this was one of the first things i did after re-formatting / fresh reinstall. I used the tool a few times to make sure!! Tonight i thought i would do one more test by sending the message to myself and a copy to my daughter via web mail. I received the message fine but my daughter did not? I have 5 email adresses with this account (1 of which is my daughters and is on a laptop rather than my pc). I tried it from each and got the same result - only the email address acount that i sent it from would recieve. Therefore i am not confident in sending out my CV this way as i cant be 100% sure that it will work? I just dont know what to do anymore, i think the traditional post will be the only way now? "PA Bear [MS MVP]" wrote: > Since (1) a copy of the sent message (with the attachment) is found in Sent > Items folder and since (2) no email scanning is involved now and since (3) > you do not see the same behavior when sending via the webmail page and since > (4) you are not sending via the same outgoing mailserver when sending via > the webmail page as when sending from OE, [<whew>] I can only think of three > possible causes for the behavior: > > 1. Anti-virus filtering on the outgoing (SMTP) mailserver; > > 2. A corrupt identity; and/or > > 3. Persistant Norton "leftovers" (assuming the Norton free trial /was/ > reinstalled when you did the clean install of Windows using the disk that > came with the computer or the hidden Recovery partition). > > You have no control over #1 so first see if the behavior persists when > sending such an email with your mail account set-up in a new identity (File > | Identities | Add new identity). > > > Mark wrote: > > I am sorry, i posted the last reply twice and dont know how to remove the > > duplicate? > > > > Anyway, i have tried sending the same full message both from outlook and > > webmail. It only works via webmail and this seems to be my only option at > > the minute. But i would like to try and sort it out through outlook as > > well > > please? > > > >> thank you - please find below the answers: > >> > >> 1. Yes > >> > >> 2. No > >> > >> 3 + 4a. Separate messages with no message text, from virgin webmail: > >> > >> Word - yes to both > >> PDF - yes to both > >> > >> 3 + 4b. Separate messages with message text + web link, from virgin > >> webmail: > >> > >> Word - yes to both > >> PDF - yes to both > >> > >> 3 + 4c. 1 message with message text + web link, from virgin webmail: > >> > >> Word + pdf in same message- yes to both > >> > >> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360 > >> purchsed later and all removed will norton tool after subscription ended. > >> Reformated since to windows only (i.e no extra software as included with > >> packard bell pc). > >> > >> 6. I havent had time to do a back up first and not prepared to risk > >> installing SP3 until i do so (was going to do it over Christmas 2009). > >> Only > >> have a CDR drive to back up 11gb and just dont have the time at the > >> minute. > >> Not intending on purchasing a external drive. > >> > >> I spent 2hrs with virgin yesterday using their on line chat who accesed > >> my > >> pc. They could not fix it and said they would come back with a solution, > >> which they havent as yet. > >> > >> But after answering your questions i have decided to send the intended > >> message again from outlook - send, goes into sent folder but does not > >> arrive in my inbox or at virgin. I think by the sound of things it must > >> be > >> to do with outlook on my pc? > >> > >> Hopefully this will shed a bit of light onto this strange problem? > >> > >> "PA Bear [MS MVP]" wrote: > >> > >>> In no certain order... > >>> > >>> 1. Does a copy of the sent message show up in Sent Items folder? > >>> > >>> 2. Is the message found in your Virgin.net webmail inbox? > >>> > >>> 3. If you send the same PDF file as an attachment from your webmail > >>> page, > >>> does the message & attachment show up in either inbox? > >>> > >>> 4. If you do not convert the Word document to a PDF file and attach the > >>> DOC file to an email, does the message arrive in either inbox? > >>> > >>> 5. Has a(another) Norton or McAfee application ever been installed on > >>> the > >>> computer (e.g., a free-trial version that came preinstalled when you > >>> bought it)? > >>> > >>> 6. Why hasn't WinXP SP3 been installed yet? > >>> > >>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that date, > >>> computers running WinXP SP2 will NOT be offered any further critical > >>> security updates, Automatic Updates will not work, and Windows Update > >>> website will not be accessible until SP3 is installed.] > >>> > >>> > >>> Mark wrote: > >>>> I have unistalled AVG using their removal tool as i did not unistal > >>>> fully. Changed my mind and installed the Microsoft Security Essentials, > >>>> which has updated and completed its first scan without any viruses > >>>> found. > >>>> > >>>> Afterwards i then re-sent the message and still havent recieved it? > >>>> > >>>>> ok, thank you - i will reinstall tonight. I have been recomended > >>>>> another > >>>>> virus checker called > >>>>> comodo and might give that a try instead. > >>>>> > >>>>> "PA Bear [MS MVP]" wrote: > >>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. [1] > >>>>>> This > >>>>>> time select the CUSTOM install option and do NOT install (i.e., > >>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, Security > >>>>>> toolbar, or any of the email scanning components. > >>>>>> > >>>>>> • Why you don't need your anti-virus to scan your email > >>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm > >>>>>> > >>>>>> ================ > >>>>>> [1] Or consider replacing AVG with Microsoft Security Essentials > >>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or Avira > >>>>>> AntiVir > >>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), > >>>>>> both free and much more reliable than AVG IMHO. > >>>>>> > >>>>>> > >>>>>> Mark wrote: > >>>>>>> Yes, the pdf file is an attachment (with a web link in the text > >>>>>>> body) > >>>>>>> > >>>>>>> AVG is configured to set to scan incoming emails only - i have also > >>>>>>> tried > >>>>>>> turning this off and resending the message, but i makes no > >>>>>>> difference > >>>>>>> as > >>>>>>> the > >>>>>>> message still does not arrive (with a word file attachement and a > >>>>>>> web > >>>>>>> link in the message body)? > >>>>>>> > >>>>>>> I dont think the pdf file is a problem as i can send and recieve > >>>>>>> these. It seesm to be with word file attachements and web links with > >>>>>>> the message > >>>>>>> body. > >>>>>>> Thus if i attach a pdf file with this combination it never arrives? > >>>>>>> > >>>>>>> Thank you > >>>>>>> > >>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>> > >>>>>>>> Is the PDF file an attachment? > >>>>>>>> > >>>>>>>> Is AVG configured to scan incoming and outgoing mail? > >>>>>>>> -- > >>>>>>>> ~Robear Dyer (PA Bear) > >>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >>>>>>>> > >>>>>>>> > >>>>>>>> Mark wrote: > >>>>>>>>> I am having problems trying to send a word document (with a web > >>>>>>>>> site > >>>>>>>>> hyperlink) and the same link in the message body of an email. The > >>>>>>>>> word > >>>>>>>>> file > >>>>>>>>> is my CV and the link relates to my web site where examples of my > >>>>>>>>> work > >>>>>>>>> can > >>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job). The > >>>>>>>>> word document has also been converted as pdf with the web site > >>>>>>>>> link. Both document links work fine outside of outlook express. > >>>>>>>>> > >>>>>>>>> The message will send (can see the progress bar), but it is not > >>>>>>>>> recieved and > >>>>>>>>> does not show up on the virgin server? I have sent this to my self > >>>>>>>>> to proove > >>>>>>>>> this. If i re-send the message without the word document, with the > >>>>>>>>> hyperlink > >>>>>>>>> removed from the message body and only the pdf attached, it works > >>>>>>>>> fine? > >>>>>>>>> > >>>>>>>>> I have enabled pop3 on the virgin server, used the recent virgin > >>>>>>>>> message fix > >>>>>>>>> tool and un-checked "do not allow attachements" within oultook and > >>>>>>>>> still it > >>>>>>>>> wont send the discussed message? > >>>>>>>>> > >>>>>>>>> Please can you help me to fix this as i really need to send out my > >>>>>>>>> CV with > >>>>>>>>> the web site link, thank you. > >>>>>>>>> > >>>>>>>>> I am using: > >>>>>>>>> > >>>>>>>>> @virgin.net (email account) > >>>>>>>>> Outlook express 6 > >>>>>>>>> XP home service pack 2 > >>>>>>>>> Word 2002 > >>>>>>>>> adobe reader 9 > >>>>>>>>> avg free 8.5 > >>>>>>>>> windows firewall > >>> > >>> . > > . >
From: PA Bear [MS MVP] on 3 Mar 2010 16:37 Then that leaves us with only one possible cause... >> 1. Anti-virus filtering on the outgoing (SMTP) mailserver ....and or the recipient's incoming mailserver. Mark wrote: > Thank you, > > I have created a new identity, but it still doesnt work. > > All versions of Norton have been removed with the norton tool - this was > one of the first things i did after re-formatting / fresh reinstall. I > used > the tool a few times to make sure!! > > Tonight i thought i would do one more test by sending the message to > myself > and a copy to my daughter via web mail. I received the message fine but > my > daughter did not? I have 5 email adresses with this account (1 of which is > my daughters and is on a laptop rather than my pc). I tried it from each > and got the same result - only the email address acount that i sent it > from > would recieve. Therefore i am not confident in sending out my CV this way > as i cant be 100% sure that it will work? > > I just dont know what to do anymore, i think the traditional post will be > the only way now? > > "PA Bear [MS MVP]" wrote: > >> Since (1) a copy of the sent message (with the attachment) is found in >> Sent >> Items folder and since (2) no email scanning is involved now and since >> (3) >> you do not see the same behavior when sending via the webmail page and >> since (4) you are not sending via the same outgoing mailserver when >> sending via the webmail page as when sending from OE, [<whew>] I can only >> think of three possible causes for the behavior: >> >> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >> >> 2. A corrupt identity; and/or >> >> 3. Persistant Norton "leftovers" (assuming the Norton free trial /was/ >> reinstalled when you did the clean install of Windows using the disk that >> came with the computer or the hidden Recovery partition). >> >> You have no control over #1 so first see if the behavior persists when >> sending such an email with your mail account set-up in a new identity >> (File | >> Identities | Add new identity). >> >> >> Mark wrote: >>> I am sorry, i posted the last reply twice and dont know how to remove >>> the >>> duplicate? >>> >>> Anyway, i have tried sending the same full message both from outlook and >>> webmail. It only works via webmail and this seems to be my only option >>> at >>> the minute. But i would like to try and sort it out through outlook as >>> well >>> please? >>> >>>> thank you - please find below the answers: >>>> >>>> 1. Yes >>>> >>>> 2. No >>>> >>>> 3 + 4a. Separate messages with no message text, from virgin webmail: >>>> >>>> Word - yes to both >>>> PDF - yes to both >>>> >>>> 3 + 4b. Separate messages with message text + web link, from virgin >>>> webmail: >>>> >>>> Word - yes to both >>>> PDF - yes to both >>>> >>>> 3 + 4c. 1 message with message text + web link, from virgin webmail: >>>> >>>> Word + pdf in same message- yes to both >>>> >>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360 >>>> purchsed later and all removed will norton tool after subscription >>>> ended. >>>> Reformated since to windows only (i.e no extra software as included >>>> with >>>> packard bell pc). >>>> >>>> 6. I havent had time to do a back up first and not prepared to risk >>>> installing SP3 until i do so (was going to do it over Christmas 2009). >>>> Only >>>> have a CDR drive to back up 11gb and just dont have the time at the >>>> minute. >>>> Not intending on purchasing a external drive. >>>> >>>> I spent 2hrs with virgin yesterday using their on line chat who accesed >>>> my >>>> pc. They could not fix it and said they would come back with a >>>> solution, >>>> which they havent as yet. >>>> >>>> But after answering your questions i have decided to send the intended >>>> message again from outlook - send, goes into sent folder but does not >>>> arrive in my inbox or at virgin. I think by the sound of things it must >>>> be >>>> to do with outlook on my pc? >>>> >>>> Hopefully this will shed a bit of light onto this strange problem? >>>> >>>> "PA Bear [MS MVP]" wrote: >>>> >>>>> In no certain order... >>>>> >>>>> 1. Does a copy of the sent message show up in Sent Items folder? >>>>> >>>>> 2. Is the message found in your Virgin.net webmail inbox? >>>>> >>>>> 3. If you send the same PDF file as an attachment from your webmail >>>>> page, >>>>> does the message & attachment show up in either inbox? >>>>> >>>>> 4. If you do not convert the Word document to a PDF file and attach >>>>> the >>>>> DOC file to an email, does the message arrive in either inbox? >>>>> >>>>> 5. Has a(another) Norton or McAfee application ever been installed on >>>>> the >>>>> computer (e.g., a free-trial version that came preinstalled when you >>>>> bought it)? >>>>> >>>>> 6. Why hasn't WinXP SP3 been installed yet? >>>>> >>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that date, >>>>> computers running WinXP SP2 will NOT be offered any further critical >>>>> security updates, Automatic Updates will not work, and Windows Update >>>>> website will not be accessible until SP3 is installed.] >>>>> >>>>> >>>>> Mark wrote: >>>>>> I have unistalled AVG using their removal tool as i did not unistal >>>>>> fully. Changed my mind and installed the Microsoft Security >>>>>> Essentials, >>>>>> which has updated and completed its first scan without any viruses >>>>>> found. >>>>>> >>>>>> Afterwards i then re-sent the message and still havent recieved it? >>>>>> >>>>>>> ok, thank you - i will reinstall tonight. I have been recomended >>>>>>> another >>>>>>> virus checker called >>>>>>> comodo and might give that a try instead. >>>>>>> >>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. >>>>>>>> [1] >>>>>>>> This >>>>>>>> time select the CUSTOM install option and do NOT install (i.e., >>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, Security >>>>>>>> toolbar, or any of the email scanning components. >>>>>>>> >>>>>>>> • Why you don't need your anti-virus to scan your email >>>>>>>> >>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>>>>>> >>>>>>>> ================ >>>>>>>> [1] Or consider replacing AVG with Microsoft Security Essentials >>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or >>>>>>>> Avira >>>>>>>> AntiVir >>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>>>>>> both free and much more reliable than AVG IMHO. >>>>>>>> >>>>>>>> >>>>>>>> Mark wrote: >>>>>>>>> Yes, the pdf file is an attachment (with a web link in the text >>>>>>>>> body) >>>>>>>>> >>>>>>>>> AVG is configured to set to scan incoming emails only - i have >>>>>>>>> also >>>>>>>>> tried >>>>>>>>> turning this off and resending the message, but i makes no >>>>>>>>> difference >>>>>>>>> as >>>>>>>>> the >>>>>>>>> message still does not arrive (with a word file attachement and a >>>>>>>>> web >>>>>>>>> link in the message body)? >>>>>>>>> >>>>>>>>> I dont think the pdf file is a problem as i can send and recieve >>>>>>>>> these. It seesm to be with word file attachements and web links >>>>>>>>> with >>>>>>>>> the message >>>>>>>>> body. >>>>>>>>> Thus if i attach a pdf file with this combination it never >>>>>>>>> arrives? >>>>>>>>> >>>>>>>>> Thank you >>>>>>>>> >>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>> >>>>>>>>>> Is the PDF file an attachment? >>>>>>>>>> >>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>>>>>>>> -- >>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Mark wrote: >>>>>>>>>>> I am having problems trying to send a word document (with a web >>>>>>>>>>> site >>>>>>>>>>> hyperlink) and the same link in the message body of an email. >>>>>>>>>>> The >>>>>>>>>>> word >>>>>>>>>>> file >>>>>>>>>>> is my CV and the link relates to my web site where examples of >>>>>>>>>>> my >>>>>>>>>>> work >>>>>>>>>>> can >>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job). The >>>>>>>>>>> word document has also been converted as pdf with the web site >>>>>>>>>>> link. Both document links work fine outside of outlook express. >>>>>>>>>>> >>>>>>>>>>> The message will send (can see the progress bar), but it is not >>>>>>>>>>> recieved and >>>>>>>>>>> does not show up on the virgin server? I have sent this to my >>>>>>>>>>> self >>>>>>>>>>> to proove >>>>>>>>>>> this. If i re-send the message without the word document, with >>>>>>>>>>> the >>>>>>>>>>> hyperlink >>>>>>>>>>> removed from the message body and only the pdf attached, it >>>>>>>>>>> works >>>>>>>>>>> fine? >>>>>>>>>>> >>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent virgin >>>>>>>>>>> message fix >>>>>>>>>>> tool and un-checked "do not allow attachements" within oultook >>>>>>>>>>> and >>>>>>>>>>> still it >>>>>>>>>>> wont send the discussed message? >>>>>>>>>>> >>>>>>>>>>> Please can you help me to fix this as i really need to send out >>>>>>>>>>> my >>>>>>>>>>> CV with >>>>>>>>>>> the web site link, thank you. >>>>>>>>>>> >>>>>>>>>>> I am using: >>>>>>>>>>> >>>>>>>>>>> @virgin.net (email account) >>>>>>>>>>> Outlook express 6 >>>>>>>>>>> XP home service pack 2 >>>>>>>>>>> Word 2002 >>>>>>>>>>> adobe reader 9 >>>>>>>>>>> avg free 8.5 >>>>>>>>>>> windows firewall >>>>> >>>>> . >> >> .
From: Mark on 4 Mar 2010 16:09
Thank you, is this something i have no control over, i.e. the virgin server? "PA Bear [MS MVP]" wrote: > Then that leaves us with only one possible cause... > > >> 1. Anti-virus filtering on the outgoing (SMTP) mailserver > > ....and or the recipient's incoming mailserver. > > > Mark wrote: > > Thank you, > > > > I have created a new identity, but it still doesnt work. > > > > All versions of Norton have been removed with the norton tool - this was > > one of the first things i did after re-formatting / fresh reinstall. I > > used > > the tool a few times to make sure!! > > > > Tonight i thought i would do one more test by sending the message to > > myself > > and a copy to my daughter via web mail. I received the message fine but > > my > > daughter did not? I have 5 email adresses with this account (1 of which is > > my daughters and is on a laptop rather than my pc). I tried it from each > > and got the same result - only the email address acount that i sent it > > from > > would recieve. Therefore i am not confident in sending out my CV this way > > as i cant be 100% sure that it will work? > > > > I just dont know what to do anymore, i think the traditional post will be > > the only way now? > > > > "PA Bear [MS MVP]" wrote: > > > >> Since (1) a copy of the sent message (with the attachment) is found in > >> Sent > >> Items folder and since (2) no email scanning is involved now and since > >> (3) > >> you do not see the same behavior when sending via the webmail page and > >> since (4) you are not sending via the same outgoing mailserver when > >> sending via the webmail page as when sending from OE, [<whew>] I can only > >> think of three possible causes for the behavior: > >> > >> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; > >> > >> 2. A corrupt identity; and/or > >> > >> 3. Persistant Norton "leftovers" (assuming the Norton free trial /was/ > >> reinstalled when you did the clean install of Windows using the disk that > >> came with the computer or the hidden Recovery partition). > >> > >> You have no control over #1 so first see if the behavior persists when > >> sending such an email with your mail account set-up in a new identity > >> (File | > >> Identities | Add new identity). > >> > >> > >> Mark wrote: > >>> I am sorry, i posted the last reply twice and dont know how to remove > >>> the > >>> duplicate? > >>> > >>> Anyway, i have tried sending the same full message both from outlook and > >>> webmail. It only works via webmail and this seems to be my only option > >>> at > >>> the minute. But i would like to try and sort it out through outlook as > >>> well > >>> please? > >>> > >>>> thank you - please find below the answers: > >>>> > >>>> 1. Yes > >>>> > >>>> 2. No > >>>> > >>>> 3 + 4a. Separate messages with no message text, from virgin webmail: > >>>> > >>>> Word - yes to both > >>>> PDF - yes to both > >>>> > >>>> 3 + 4b. Separate messages with message text + web link, from virgin > >>>> webmail: > >>>> > >>>> Word - yes to both > >>>> PDF - yes to both > >>>> > >>>> 3 + 4c. 1 message with message text + web link, from virgin webmail: > >>>> > >>>> Word + pdf in same message- yes to both > >>>> > >>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360 > >>>> purchsed later and all removed will norton tool after subscription > >>>> ended. > >>>> Reformated since to windows only (i.e no extra software as included > >>>> with > >>>> packard bell pc). > >>>> > >>>> 6. I havent had time to do a back up first and not prepared to risk > >>>> installing SP3 until i do so (was going to do it over Christmas 2009). > >>>> Only > >>>> have a CDR drive to back up 11gb and just dont have the time at the > >>>> minute. > >>>> Not intending on purchasing a external drive. > >>>> > >>>> I spent 2hrs with virgin yesterday using their on line chat who accesed > >>>> my > >>>> pc. They could not fix it and said they would come back with a > >>>> solution, > >>>> which they havent as yet. > >>>> > >>>> But after answering your questions i have decided to send the intended > >>>> message again from outlook - send, goes into sent folder but does not > >>>> arrive in my inbox or at virgin. I think by the sound of things it must > >>>> be > >>>> to do with outlook on my pc? > >>>> > >>>> Hopefully this will shed a bit of light onto this strange problem? > >>>> > >>>> "PA Bear [MS MVP]" wrote: > >>>> > >>>>> In no certain order... > >>>>> > >>>>> 1. Does a copy of the sent message show up in Sent Items folder? > >>>>> > >>>>> 2. Is the message found in your Virgin.net webmail inbox? > >>>>> > >>>>> 3. If you send the same PDF file as an attachment from your webmail > >>>>> page, > >>>>> does the message & attachment show up in either inbox? > >>>>> > >>>>> 4. If you do not convert the Word document to a PDF file and attach > >>>>> the > >>>>> DOC file to an email, does the message arrive in either inbox? > >>>>> > >>>>> 5. Has a(another) Norton or McAfee application ever been installed on > >>>>> the > >>>>> computer (e.g., a free-trial version that came preinstalled when you > >>>>> bought it)? > >>>>> > >>>>> 6. Why hasn't WinXP SP3 been installed yet? > >>>>> > >>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that date, > >>>>> computers running WinXP SP2 will NOT be offered any further critical > >>>>> security updates, Automatic Updates will not work, and Windows Update > >>>>> website will not be accessible until SP3 is installed.] > >>>>> > >>>>> > >>>>> Mark wrote: > >>>>>> I have unistalled AVG using their removal tool as i did not unistal > >>>>>> fully. Changed my mind and installed the Microsoft Security > >>>>>> Essentials, > >>>>>> which has updated and completed its first scan without any viruses > >>>>>> found. > >>>>>> > >>>>>> Afterwards i then re-sent the message and still havent recieved it? > >>>>>> > >>>>>>> ok, thank you - i will reinstall tonight. I have been recomended > >>>>>>> another > >>>>>>> virus checker called > >>>>>>> comodo and might give that a try instead. > >>>>>>> > >>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. > >>>>>>>> [1] > >>>>>>>> This > >>>>>>>> time select the CUSTOM install option and do NOT install (i.e., > >>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, Security > >>>>>>>> toolbar, or any of the email scanning components. > >>>>>>>> > >>>>>>>> • Why you don't need your anti-virus to scan your email > >>>>>>>> > >>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm > >>>>>>>> > >>>>>>>> ================ > >>>>>>>> [1] Or consider replacing AVG with Microsoft Security Essentials > >>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or > >>>>>>>> Avira > >>>>>>>> AntiVir > >>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), > >>>>>>>> both free and much more reliable than AVG IMHO. > >>>>>>>> > >>>>>>>> > >>>>>>>> Mark wrote: > >>>>>>>>> Yes, the pdf file is an attachment (with a web link in the text > >>>>>>>>> body) > >>>>>>>>> > >>>>>>>>> AVG is configured to set to scan incoming emails only - i have > >>>>>>>>> also > >>>>>>>>> tried > >>>>>>>>> turning this off and resending the message, but i makes no > >>>>>>>>> difference > >>>>>>>>> as > >>>>>>>>> the > >>>>>>>>> message still does not arrive (with a word file attachement and a > >>>>>>>>> web > >>>>>>>>> link in the message body)? > >>>>>>>>> > >>>>>>>>> I dont think the pdf file is a problem as i can send and recieve > >>>>>>>>> these. It seesm to be with word file attachements and web links > >>>>>>>>> with > >>>>>>>>> the message > >>>>>>>>> body. > >>>>>>>>> Thus if i attach a pdf file with this combination it never > >>>>>>>>> arrives? > >>>>>>>>> > >>>>>>>>> Thank you > >>>>>>>>> > >>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>> > >>>>>>>>>> Is the PDF file an attachment? > >>>>>>>>>> > >>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? > >>>>>>>>>> -- > >>>>>>>>>> ~Robear Dyer (PA Bear) > >>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> Mark wrote: > >>>>>>>>>>> I am having problems trying to send a word document (with a web > >>>>>>>>>>> site > >>>>>>>>>>> hyperlink) and the same link in the message body of an email. > >>>>>>>>>>> The > >>>>>>>>>>> word > >>>>>>>>>>> file > >>>>>>>>>>> is my CV and the link relates to my web site where examples of > >>>>>>>>>>> my > >>>>>>>>>>> work > >>>>>>>>>>> can > >>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job). The > >>>>>>>>>>> word document has also been converted as pdf with the web site > >>>>>>>>>>> link. Both document links work fine outside of outlook express. > >>>>>>>>>>> > >>>>>>>>>>> The message will send (can see the progress bar), but it is not > >>>>>>>>>>> recieved and > >>>>>>>>>>> does not show up on the virgin server? I have sent this to my > >>>>>>>>>>> self > >>>>>>>>>>> to proove > >>>>>>>>>>> this. If i re-send the message without the word document, with > >>>>>>>>>>> the > >>>>>>>>>>> hyperlink > >>>>>>>>>>> removed from the message body and only the pdf attached, it > >>>>>>>>>>> works > >>>>>>>>>>> fine? > >>>>>>>>>>> > >>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent virgin > >>>>>>>>>>> message fix > >>>>>>>>>>> tool and un-checked "do not allow attachements" within oultook > >>>>>>>>>>> and > >>>>>>>>>>> still it > >>>>>>>>>>> wont send the discussed message? > >>>>>>>>>>> > >>>>>>>>>>> Please can you help me to fix this as i really need to send out > >>>>>>>>>>> my > >>>>>>>>>>> CV with > >>>>>>>>>>> the web site link, thank you. > >>>>>>>>>>> > >>>>>>>>>>> I am using: > >>>>>>>>>>> > >>>>>>>>>>> @virgin.net (email account) > >>>>>>>>>>> Outlook express 6 > >>>>>>>>>>> XP home service pack 2 > >>>>>>>>>>> Word 2002 > >>>>>>>>>>> adobe reader 9 > >>>>>>>>>>> avg free 8.5 > >>>>>>>>>>> windows firewall > >>>>> > >>>>> . > >> > >> . > > . > |