Outlook 6 will not send messages with web site links?
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From: PA Bear [MS MVP] on 4 Mar 2010 17:15 You have no control over this, no. But you can get another ISP, hopefully one where any such scanning isn't as intrusive. Mark wrote: > Thank you, is this something i have no control over, i.e. the virgin > server? > > "PA Bear [MS MVP]" wrote: > >> Then that leaves us with only one possible cause... >> >>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver >> >> ....and or the recipient's incoming mailserver. >> >> >> Mark wrote: >>> Thank you, >>> >>> I have created a new identity, but it still doesnt work. >>> >>> All versions of Norton have been removed with the norton tool - this >>> was >>> one of the first things i did after re-formatting / fresh reinstall. I >>> used >>> the tool a few times to make sure!! >>> >>> Tonight i thought i would do one more test by sending the message to >>> myself >>> and a copy to my daughter via web mail. I received the message fine but >>> my >>> daughter did not? I have 5 email adresses with this account (1 of which >>> is >>> my daughters and is on a laptop rather than my pc). I tried it from each >>> and got the same result - only the email address acount that i sent it >>> from >>> would recieve. Therefore i am not confident in sending out my CV this >>> way >>> as i cant be 100% sure that it will work? >>> >>> I just dont know what to do anymore, i think the traditional post will >>> be >>> the only way now? >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>> Since (1) a copy of the sent message (with the attachment) is found in >>>> Sent >>>> Items folder and since (2) no email scanning is involved now and since >>>> (3) >>>> you do not see the same behavior when sending via the webmail page and >>>> since (4) you are not sending via the same outgoing mailserver when >>>> sending via the webmail page as when sending from OE, [<whew>] I can >>>> only >>>> think of three possible causes for the behavior: >>>> >>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >>>> >>>> 2. A corrupt identity; and/or >>>> >>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial /was/ >>>> reinstalled when you did the clean install of Windows using the disk >>>> that >>>> came with the computer or the hidden Recovery partition). >>>> >>>> You have no control over #1 so first see if the behavior persists when >>>> sending such an email with your mail account set-up in a new identity >>>> (File | >>>> Identities | Add new identity). >>>> >>>> >>>> Mark wrote: >>>>> I am sorry, i posted the last reply twice and dont know how to remove >>>>> the >>>>> duplicate? >>>>> >>>>> Anyway, i have tried sending the same full message both from outlook >>>>> and >>>>> webmail. It only works via webmail and this seems to be my only option >>>>> at >>>>> the minute. But i would like to try and sort it out through outlook as >>>>> well >>>>> please? >>>>> >>>>>> thank you - please find below the answers: >>>>>> >>>>>> 1. Yes >>>>>> >>>>>> 2. No >>>>>> >>>>>> 3 + 4a. Separate messages with no message text, from virgin webmail: >>>>>> >>>>>> Word - yes to both >>>>>> PDF - yes to both >>>>>> >>>>>> 3 + 4b. Separate messages with message text + web link, from virgin >>>>>> webmail: >>>>>> >>>>>> Word - yes to both >>>>>> PDF - yes to both >>>>>> >>>>>> 3 + 4c. 1 message with message text + web link, from virgin webmail: >>>>>> >>>>>> Word + pdf in same message- yes to both >>>>>> >>>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and >>>>>> 360 >>>>>> purchsed later and all removed will norton tool after subscription >>>>>> ended. >>>>>> Reformated since to windows only (i.e no extra software as included >>>>>> with >>>>>> packard bell pc). >>>>>> >>>>>> 6. I havent had time to do a back up first and not prepared to risk >>>>>> installing SP3 until i do so (was going to do it over Christmas >>>>>> 2009). >>>>>> Only >>>>>> have a CDR drive to back up 11gb and just dont have the time at the >>>>>> minute. >>>>>> Not intending on purchasing a external drive. >>>>>> >>>>>> I spent 2hrs with virgin yesterday using their on line chat who >>>>>> accesed >>>>>> my >>>>>> pc. They could not fix it and said they would come back with a >>>>>> solution, >>>>>> which they havent as yet. >>>>>> >>>>>> But after answering your questions i have decided to send the >>>>>> intended >>>>>> message again from outlook - send, goes into sent folder but does not >>>>>> arrive in my inbox or at virgin. I think by the sound of things it >>>>>> must >>>>>> be >>>>>> to do with outlook on my pc? >>>>>> >>>>>> Hopefully this will shed a bit of light onto this strange problem? >>>>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>>>> >>>>>>> In no certain order... >>>>>>> >>>>>>> 1. Does a copy of the sent message show up in Sent Items folder? >>>>>>> >>>>>>> 2. Is the message found in your Virgin.net webmail inbox? >>>>>>> >>>>>>> 3. If you send the same PDF file as an attachment from your webmail >>>>>>> page, >>>>>>> does the message & attachment show up in either inbox? >>>>>>> >>>>>>> 4. If you do not convert the Word document to a PDF file and attach >>>>>>> the >>>>>>> DOC file to an email, does the message arrive in either inbox? >>>>>>> >>>>>>> 5. Has a(another) Norton or McAfee application ever been installed >>>>>>> on >>>>>>> the >>>>>>> computer (e.g., a free-trial version that came preinstalled when you >>>>>>> bought it)? >>>>>>> >>>>>>> 6. Why hasn't WinXP SP3 been installed yet? >>>>>>> >>>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that >>>>>>> date, >>>>>>> computers running WinXP SP2 will NOT be offered any further critical >>>>>>> security updates, Automatic Updates will not work, and Windows >>>>>>> Update >>>>>>> website will not be accessible until SP3 is installed.] >>>>>>> >>>>>>> >>>>>>> Mark wrote: >>>>>>>> I have unistalled AVG using their removal tool as i did not unistal >>>>>>>> fully. Changed my mind and installed the Microsoft Security >>>>>>>> Essentials, >>>>>>>> which has updated and completed its first scan without any viruses >>>>>>>> found. >>>>>>>> >>>>>>>> Afterwards i then re-sent the message and still havent recieved it? >>>>>>>> >>>>>>>>> ok, thank you - i will reinstall tonight. I have been recomended >>>>>>>>> another >>>>>>>>> virus checker called >>>>>>>>> comodo and might give that a try instead. >>>>>>>>> >>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. >>>>>>>>>> [1] >>>>>>>>>> This >>>>>>>>>> time select the CUSTOM install option and do NOT install (i.e., >>>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, Security >>>>>>>>>> toolbar, or any of the email scanning components. >>>>>>>>>> >>>>>>>>>> • Why you don't need your anti-virus to scan your email >>>>>>>>>> >>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>>>>>>>> >>>>>>>>>> ================ >>>>>>>>>> [1] Or consider replacing AVG with Microsoft Security Essentials >>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or >>>>>>>>>> Avira >>>>>>>>>> AntiVir >>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>>>>>>>> both free and much more reliable than AVG IMHO. >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Mark wrote: >>>>>>>>>>> Yes, the pdf file is an attachment (with a web link in the text >>>>>>>>>>> body) >>>>>>>>>>> >>>>>>>>>>> AVG is configured to set to scan incoming emails only - i have >>>>>>>>>>> also >>>>>>>>>>> tried >>>>>>>>>>> turning this off and resending the message, but i makes no >>>>>>>>>>> difference >>>>>>>>>>> as >>>>>>>>>>> the >>>>>>>>>>> message still does not arrive (with a word file attachement and >>>>>>>>>>> a >>>>>>>>>>> web >>>>>>>>>>> link in the message body)? >>>>>>>>>>> >>>>>>>>>>> I dont think the pdf file is a problem as i can send and recieve >>>>>>>>>>> these. It seesm to be with word file attachements and web links >>>>>>>>>>> with >>>>>>>>>>> the message >>>>>>>>>>> body. >>>>>>>>>>> Thus if i attach a pdf file with this combination it never >>>>>>>>>>> arrives? >>>>>>>>>>> >>>>>>>>>>> Thank you >>>>>>>>>>> >>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>> >>>>>>>>>>>> Is the PDF file an attachment? >>>>>>>>>>>> >>>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>>>>>>>>>> -- >>>>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>> I am having problems trying to send a word document (with a >>>>>>>>>>>>> web >>>>>>>>>>>>> site >>>>>>>>>>>>> hyperlink) and the same link in the message body of an email. >>>>>>>>>>>>> The >>>>>>>>>>>>> word >>>>>>>>>>>>> file >>>>>>>>>>>>> is my CV and the link relates to my web site where examples of >>>>>>>>>>>>> my >>>>>>>>>>>>> work >>>>>>>>>>>>> can >>>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job). >>>>>>>>>>>>> The >>>>>>>>>>>>> word document has also been converted as pdf with the web site >>>>>>>>>>>>> link. Both document links work fine outside of outlook >>>>>>>>>>>>> express. >>>>>>>>>>>>> >>>>>>>>>>>>> The message will send (can see the progress bar), but it is >>>>>>>>>>>>> not >>>>>>>>>>>>> recieved and >>>>>>>>>>>>> does not show up on the virgin server? I have sent this to my >>>>>>>>>>>>> self >>>>>>>>>>>>> to proove >>>>>>>>>>>>> this. If i re-send the message without the word document, with >>>>>>>>>>>>> the >>>>>>>>>>>>> hyperlink >>>>>>>>>>>>> removed from the message body and only the pdf attached, it >>>>>>>>>>>>> works >>>>>>>>>>>>> fine? >>>>>>>>>>>>> >>>>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent >>>>>>>>>>>>> virgin >>>>>>>>>>>>> message fix >>>>>>>>>>>>> tool and un-checked "do not allow attachements" within oultook >>>>>>>>>>>>> and >>>>>>>>>>>>> still it >>>>>>>>>>>>> wont send the discussed message? >>>>>>>>>>>>> >>>>>>>>>>>>> Please can you help me to fix this as i really need to send >>>>>>>>>>>>> out >>>>>>>>>>>>> my >>>>>>>>>>>>> CV with >>>>>>>>>>>>> the web site link, thank you. >>>>>>>>>>>>> >>>>>>>>>>>>> I am using: >>>>>>>>>>>>> >>>>>>>>>>>>> @virgin.net (email account) >>>>>>>>>>>>> Outlook express 6 >>>>>>>>>>>>> XP home service pack 2 >>>>>>>>>>>>> Word 2002 >>>>>>>>>>>>> adobe reader 9 >>>>>>>>>>>>> avg free 8.5 >>>>>>>>>>>>> windows firewall >>>>>>> >>>>>>> . >>>> >>>> . >> >> .
From: Mark on 4 Mar 2010 18:55 Changing could be my only choice then. I am certain i have been able to send massges like this in the past. Thus, if it is virgin i bet it is related to their recent email overhaul? All the best and thank you for your help "PA Bear [MS MVP]" wrote: > You have no control over this, no. But you can get another ISP, hopefully > one where any such scanning isn't as intrusive. > > Mark wrote: > > Thank you, is this something i have no control over, i.e. the virgin > > server? > > > > "PA Bear [MS MVP]" wrote: > > > >> Then that leaves us with only one possible cause... > >> > >>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver > >> > >> ....and or the recipient's incoming mailserver. > >> > >> > >> Mark wrote: > >>> Thank you, > >>> > >>> I have created a new identity, but it still doesnt work. > >>> > >>> All versions of Norton have been removed with the norton tool - this > >>> was > >>> one of the first things i did after re-formatting / fresh reinstall. I > >>> used > >>> the tool a few times to make sure!! > >>> > >>> Tonight i thought i would do one more test by sending the message to > >>> myself > >>> and a copy to my daughter via web mail. I received the message fine but > >>> my > >>> daughter did not? I have 5 email adresses with this account (1 of which > >>> is > >>> my daughters and is on a laptop rather than my pc). I tried it from each > >>> and got the same result - only the email address acount that i sent it > >>> from > >>> would recieve. Therefore i am not confident in sending out my CV this > >>> way > >>> as i cant be 100% sure that it will work? > >>> > >>> I just dont know what to do anymore, i think the traditional post will > >>> be > >>> the only way now? > >>> > >>> "PA Bear [MS MVP]" wrote: > >>> > >>>> Since (1) a copy of the sent message (with the attachment) is found in > >>>> Sent > >>>> Items folder and since (2) no email scanning is involved now and since > >>>> (3) > >>>> you do not see the same behavior when sending via the webmail page and > >>>> since (4) you are not sending via the same outgoing mailserver when > >>>> sending via the webmail page as when sending from OE, [<whew>] I can > >>>> only > >>>> think of three possible causes for the behavior: > >>>> > >>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; > >>>> > >>>> 2. A corrupt identity; and/or > >>>> > >>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial /was/ > >>>> reinstalled when you did the clean install of Windows using the disk > >>>> that > >>>> came with the computer or the hidden Recovery partition). > >>>> > >>>> You have no control over #1 so first see if the behavior persists when > >>>> sending such an email with your mail account set-up in a new identity > >>>> (File | > >>>> Identities | Add new identity). > >>>> > >>>> > >>>> Mark wrote: > >>>>> I am sorry, i posted the last reply twice and dont know how to remove > >>>>> the > >>>>> duplicate? > >>>>> > >>>>> Anyway, i have tried sending the same full message both from outlook > >>>>> and > >>>>> webmail. It only works via webmail and this seems to be my only option > >>>>> at > >>>>> the minute. But i would like to try and sort it out through outlook as > >>>>> well > >>>>> please? > >>>>> > >>>>>> thank you - please find below the answers: > >>>>>> > >>>>>> 1. Yes > >>>>>> > >>>>>> 2. No > >>>>>> > >>>>>> 3 + 4a. Separate messages with no message text, from virgin webmail: > >>>>>> > >>>>>> Word - yes to both > >>>>>> PDF - yes to both > >>>>>> > >>>>>> 3 + 4b. Separate messages with message text + web link, from virgin > >>>>>> webmail: > >>>>>> > >>>>>> Word - yes to both > >>>>>> PDF - yes to both > >>>>>> > >>>>>> 3 + 4c. 1 message with message text + web link, from virgin webmail: > >>>>>> > >>>>>> Word + pdf in same message- yes to both > >>>>>> > >>>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and > >>>>>> 360 > >>>>>> purchsed later and all removed will norton tool after subscription > >>>>>> ended. > >>>>>> Reformated since to windows only (i.e no extra software as included > >>>>>> with > >>>>>> packard bell pc). > >>>>>> > >>>>>> 6. I havent had time to do a back up first and not prepared to risk > >>>>>> installing SP3 until i do so (was going to do it over Christmas > >>>>>> 2009). > >>>>>> Only > >>>>>> have a CDR drive to back up 11gb and just dont have the time at the > >>>>>> minute. > >>>>>> Not intending on purchasing a external drive. > >>>>>> > >>>>>> I spent 2hrs with virgin yesterday using their on line chat who > >>>>>> accesed > >>>>>> my > >>>>>> pc. They could not fix it and said they would come back with a > >>>>>> solution, > >>>>>> which they havent as yet. > >>>>>> > >>>>>> But after answering your questions i have decided to send the > >>>>>> intended > >>>>>> message again from outlook - send, goes into sent folder but does not > >>>>>> arrive in my inbox or at virgin. I think by the sound of things it > >>>>>> must > >>>>>> be > >>>>>> to do with outlook on my pc? > >>>>>> > >>>>>> Hopefully this will shed a bit of light onto this strange problem? > >>>>>> > >>>>>> "PA Bear [MS MVP]" wrote: > >>>>>> > >>>>>>> In no certain order... > >>>>>>> > >>>>>>> 1. Does a copy of the sent message show up in Sent Items folder? > >>>>>>> > >>>>>>> 2. Is the message found in your Virgin.net webmail inbox? > >>>>>>> > >>>>>>> 3. If you send the same PDF file as an attachment from your webmail > >>>>>>> page, > >>>>>>> does the message & attachment show up in either inbox? > >>>>>>> > >>>>>>> 4. If you do not convert the Word document to a PDF file and attach > >>>>>>> the > >>>>>>> DOC file to an email, does the message arrive in either inbox? > >>>>>>> > >>>>>>> 5. Has a(another) Norton or McAfee application ever been installed > >>>>>>> on > >>>>>>> the > >>>>>>> computer (e.g., a free-trial version that came preinstalled when you > >>>>>>> bought it)? > >>>>>>> > >>>>>>> 6. Why hasn't WinXP SP3 been installed yet? > >>>>>>> > >>>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that > >>>>>>> date, > >>>>>>> computers running WinXP SP2 will NOT be offered any further critical > >>>>>>> security updates, Automatic Updates will not work, and Windows > >>>>>>> Update > >>>>>>> website will not be accessible until SP3 is installed.] > >>>>>>> > >>>>>>> > >>>>>>> Mark wrote: > >>>>>>>> I have unistalled AVG using their removal tool as i did not unistal > >>>>>>>> fully. Changed my mind and installed the Microsoft Security > >>>>>>>> Essentials, > >>>>>>>> which has updated and completed its first scan without any viruses > >>>>>>>> found. > >>>>>>>> > >>>>>>>> Afterwards i then re-sent the message and still havent recieved it? > >>>>>>>> > >>>>>>>>> ok, thank you - i will reinstall tonight. I have been recomended > >>>>>>>>> another > >>>>>>>>> virus checker called > >>>>>>>>> comodo and might give that a try instead. > >>>>>>>>> > >>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. > >>>>>>>>>> [1] > >>>>>>>>>> This > >>>>>>>>>> time select the CUSTOM install option and do NOT install (i.e., > >>>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, Security > >>>>>>>>>> toolbar, or any of the email scanning components. > >>>>>>>>>> > >>>>>>>>>> • Why you don't need your anti-virus to scan your email > >>>>>>>>>> > >>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm > >>>>>>>>>> > >>>>>>>>>> ================ > >>>>>>>>>> [1] Or consider replacing AVG with Microsoft Security Essentials > >>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or > >>>>>>>>>> Avira > >>>>>>>>>> AntiVir > >>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), > >>>>>>>>>> both free and much more reliable than AVG IMHO. > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> Mark wrote: > >>>>>>>>>>> Yes, the pdf file is an attachment (with a web link in the text > >>>>>>>>>>> body) > >>>>>>>>>>> > >>>>>>>>>>> AVG is configured to set to scan incoming emails only - i have > >>>>>>>>>>> also > >>>>>>>>>>> tried > >>>>>>>>>>> turning this off and resending the message, but i makes no > >>>>>>>>>>> difference > >>>>>>>>>>> as > >>>>>>>>>>> the > >>>>>>>>>>> message still does not arrive (with a word file attachement and > >>>>>>>>>>> a > >>>>>>>>>>> web > >>>>>>>>>>> link in the message body)? > >>>>>>>>>>> > >>>>>>>>>>> I dont think the pdf file is a problem as i can send and recieve > >>>>>>>>>>> these. It seesm to be with word file attachements and web links > >>>>>>>>>>> with > >>>>>>>>>>> the message > >>>>>>>>>>> body. > >>>>>>>>>>> Thus if i attach a pdf file with this combination it never > >>>>>>>>>>> arrives? > >>>>>>>>>>> > >>>>>>>>>>> Thank you > >>>>>>>>>>> > >>>>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>>> > >>>>>>>>>>>> Is the PDF file an attachment? > >>>>>>>>>>>> > >>>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? > >>>>>>>>>>>> -- > >>>>>>>>>>>> ~Robear Dyer (PA Bear) > >>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >>>>>>>>>>>> > >>>>>>>>>>>> > >>>>>>>>>>>> Mark wrote: > >>>>>>>>>>>>> I am having problems trying to send a word document (with a > >>>>>>>>>>>>> web > >>>>>>>>>>>>> site > >>>>>>>>>>>>> hyperlink) and the same link in the message body of an email. > >>>>>>>>>>>>> The > >>>>>>>>>>>>> word > >>>>>>>>>>>>> file > >>>>>>>>>>>>> is my CV and the link relates to my web site where examples of > >>>>>>>>>>>>> my > >>>>>>>>>>>>> work > >>>>>>>>>>>>> can > >>>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job). > >>>>>>>>>>>>> The > >>>>>>>>>>>>> word document has also been converted as pdf with the web site > >>>>>>>>>>>>> link. Both document links work fine outside of outlook > >>>>>>>>>>>>> express. > >>>>>>>>>>>>> > >>>>>>>>>>>>> The message will send (can see the progress bar), but it is > >>>>>>>>>>>>> not > >>>>>>>>>>>>> recieved and > >>>>>>>>>>>>> does not show up on the virgin server? I have sent this to my > >>>>>>>>>>>>> self > >>>>>>>>>>>>> to proove > >>>>>>>>>>>>> this. If i re-send the message without the word document, with > >>>>>>>>>>>>> the > >>>>>>>>>>>>> hyperlink > >>>>>>>>>>>>> removed from the message body and only the pdf attached, it > >>>>>>>>>>>>> works > >>>>>>>>>>>>> fine? > >>>>>>>>>>>>> > >>>>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent > >>>>>>>>>>>>> virgin > >>>>>>>>>>>>> message fix > >>>>>>>>>>>>> tool and un-checked "do not allow attachements" within oultook > >>>>>>>>>>>>> and > >>>>>>>>>>>>> still it > >>>>>>>>>>>>> wont send the discussed message? > >>>>>>>>>>>>> > >>>>>>>>>>>>> Please can you help me to fix this as i really need to send > >>>>>>>>>>>>> out > >>>>>>>>>>>>> my > >>>>>>>>>>>>> CV with > >>>>>>>>>>>>> the web site link, thank you. > >>>>>>>>>>>>> > >>>>>>>>>>>>> I am using: > >>>>>>>>>>>>> > >>>>>>>>>>>>> @virgin.net (email account) > >>>>>>>>>>>>> Outlook express 6 > >>>>>>>>>>>>> XP home service pack 2 > >>>>>>>>>>>>> Word 2002 > >>>>>>>>>>>>> adobe reader 9 > >>>>>>>>>>>>> avg free 8.5 > >>>>>>>>>>>>> windows firewall > >>>>>>> > >>>>>>> . > >>>> > >>>> . > >>
From: PA Bear [MS MVP] on 4 Mar 2010 20:28 You could always get yourself a free Gmail or Hotmail account, both of which can be accessed in OE. Mark wrote: > Changing could be my only choice then. I am certain i have been able to > send > massges like this in the past. Thus, if it is virgin i bet it is related > to > their recent email overhaul? > > All the best and thank you for your help > > "PA Bear [MS MVP]" wrote: > >> You have no control over this, no. But you can get another ISP, >> hopefully >> one where any such scanning isn't as intrusive. >> >> Mark wrote: >>> Thank you, is this something i have no control over, i.e. the virgin >>> server? >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>> Then that leaves us with only one possible cause... >>>> >>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver >>>> >>>> ....and or the recipient's incoming mailserver. >>>> >>>> >>>> Mark wrote: >>>>> Thank you, >>>>> >>>>> I have created a new identity, but it still doesnt work. >>>>> >>>>> All versions of Norton have been removed with the norton tool - this >>>>> was >>>>> one of the first things i did after re-formatting / fresh reinstall. I >>>>> used >>>>> the tool a few times to make sure!! >>>>> >>>>> Tonight i thought i would do one more test by sending the message to >>>>> myself >>>>> and a copy to my daughter via web mail. I received the message fine >>>>> but >>>>> my >>>>> daughter did not? I have 5 email adresses with this account (1 of >>>>> which >>>>> is >>>>> my daughters and is on a laptop rather than my pc). I tried it from >>>>> each >>>>> and got the same result - only the email address acount that i sent it >>>>> from >>>>> would recieve. Therefore i am not confident in sending out my CV this >>>>> way >>>>> as i cant be 100% sure that it will work? >>>>> >>>>> I just dont know what to do anymore, i think the traditional post will >>>>> be >>>>> the only way now? >>>>> >>>>> "PA Bear [MS MVP]" wrote: >>>>> >>>>>> Since (1) a copy of the sent message (with the attachment) is found >>>>>> in >>>>>> Sent >>>>>> Items folder and since (2) no email scanning is involved now and >>>>>> since >>>>>> (3) >>>>>> you do not see the same behavior when sending via the webmail page >>>>>> and >>>>>> since (4) you are not sending via the same outgoing mailserver when >>>>>> sending via the webmail page as when sending from OE, [<whew>] I can >>>>>> only >>>>>> think of three possible causes for the behavior: >>>>>> >>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >>>>>> >>>>>> 2. A corrupt identity; and/or >>>>>> >>>>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial >>>>>> /was/ >>>>>> reinstalled when you did the clean install of Windows using the disk >>>>>> that >>>>>> came with the computer or the hidden Recovery partition). >>>>>> >>>>>> You have no control over #1 so first see if the behavior persists >>>>>> when >>>>>> sending such an email with your mail account set-up in a new identity >>>>>> (File | >>>>>> Identities | Add new identity). >>>>>> >>>>>> >>>>>> Mark wrote: >>>>>>> I am sorry, i posted the last reply twice and dont know how to >>>>>>> remove >>>>>>> the >>>>>>> duplicate? >>>>>>> >>>>>>> Anyway, i have tried sending the same full message both from outlook >>>>>>> and >>>>>>> webmail. It only works via webmail and this seems to be my only >>>>>>> option >>>>>>> at >>>>>>> the minute. But i would like to try and sort it out through outlook >>>>>>> as >>>>>>> well >>>>>>> please? >>>>>>> >>>>>>>> thank you - please find below the answers: >>>>>>>> >>>>>>>> 1. Yes >>>>>>>> >>>>>>>> 2. No >>>>>>>> >>>>>>>> 3 + 4a. Separate messages with no message text, from virgin >>>>>>>> webmail: >>>>>>>> >>>>>>>> Word - yes to both >>>>>>>> PDF - yes to both >>>>>>>> >>>>>>>> 3 + 4b. Separate messages with message text + web link, from virgin >>>>>>>> webmail: >>>>>>>> >>>>>>>> Word - yes to both >>>>>>>> PDF - yes to both >>>>>>>> >>>>>>>> 3 + 4c. 1 message with message text + web link, from virgin >>>>>>>> webmail: >>>>>>>> >>>>>>>> Word + pdf in same message- yes to both >>>>>>>> >>>>>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and >>>>>>>> 360 >>>>>>>> purchsed later and all removed will norton tool after subscription >>>>>>>> ended. >>>>>>>> Reformated since to windows only (i.e no extra software as included >>>>>>>> with >>>>>>>> packard bell pc). >>>>>>>> >>>>>>>> 6. I havent had time to do a back up first and not prepared to risk >>>>>>>> installing SP3 until i do so (was going to do it over Christmas >>>>>>>> 2009). >>>>>>>> Only >>>>>>>> have a CDR drive to back up 11gb and just dont have the time at the >>>>>>>> minute. >>>>>>>> Not intending on purchasing a external drive. >>>>>>>> >>>>>>>> I spent 2hrs with virgin yesterday using their on line chat who >>>>>>>> accesed >>>>>>>> my >>>>>>>> pc. They could not fix it and said they would come back with a >>>>>>>> solution, >>>>>>>> which they havent as yet. >>>>>>>> >>>>>>>> But after answering your questions i have decided to send the >>>>>>>> intended >>>>>>>> message again from outlook - send, goes into sent folder but does >>>>>>>> not >>>>>>>> arrive in my inbox or at virgin. I think by the sound of things it >>>>>>>> must >>>>>>>> be >>>>>>>> to do with outlook on my pc? >>>>>>>> >>>>>>>> Hopefully this will shed a bit of light onto this strange problem? >>>>>>>> >>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>> >>>>>>>>> In no certain order... >>>>>>>>> >>>>>>>>> 1. Does a copy of the sent message show up in Sent Items folder? >>>>>>>>> >>>>>>>>> 2. Is the message found in your Virgin.net webmail inbox? >>>>>>>>> >>>>>>>>> 3. If you send the same PDF file as an attachment from your >>>>>>>>> webmail >>>>>>>>> page, >>>>>>>>> does the message & attachment show up in either inbox? >>>>>>>>> >>>>>>>>> 4. If you do not convert the Word document to a PDF file and >>>>>>>>> attach >>>>>>>>> the >>>>>>>>> DOC file to an email, does the message arrive in either inbox? >>>>>>>>> >>>>>>>>> 5. Has a(another) Norton or McAfee application ever been installed >>>>>>>>> on >>>>>>>>> the >>>>>>>>> computer (e.g., a free-trial version that came preinstalled when >>>>>>>>> you >>>>>>>>> bought it)? >>>>>>>>> >>>>>>>>> 6. Why hasn't WinXP SP3 been installed yet? >>>>>>>>> >>>>>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that >>>>>>>>> date, >>>>>>>>> computers running WinXP SP2 will NOT be offered any further >>>>>>>>> critical >>>>>>>>> security updates, Automatic Updates will not work, and Windows >>>>>>>>> Update >>>>>>>>> website will not be accessible until SP3 is installed.] >>>>>>>>> >>>>>>>>> >>>>>>>>> Mark wrote: >>>>>>>>>> I have unistalled AVG using their removal tool as i did not >>>>>>>>>> unistal >>>>>>>>>> fully. Changed my mind and installed the Microsoft Security >>>>>>>>>> Essentials, >>>>>>>>>> which has updated and completed its first scan without any >>>>>>>>>> viruses >>>>>>>>>> found. >>>>>>>>>> >>>>>>>>>> Afterwards i then re-sent the message and still havent recieved >>>>>>>>>> it? >>>>>>>>>> >>>>>>>>>>> ok, thank you - i will reinstall tonight. I have been recomended >>>>>>>>>>> another >>>>>>>>>>> virus checker called >>>>>>>>>>> comodo and might give that a try instead. >>>>>>>>>>> >>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free >>>>>>>>>>>> 9.0. >>>>>>>>>>>> [1] >>>>>>>>>>>> This >>>>>>>>>>>> time select the CUSTOM install option and do NOT install (i.e., >>>>>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, >>>>>>>>>>>> Security >>>>>>>>>>>> toolbar, or any of the email scanning components. >>>>>>>>>>>> >>>>>>>>>>>> • Why you don't need your anti-virus to scan your email >>>>>>>>>>>> >>>>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>>>>>>>>>> >>>>>>>>>>>> ================ >>>>>>>>>>>> [1] Or consider replacing AVG with Microsoft Security >>>>>>>>>>>> Essentials >>>>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or >>>>>>>>>>>> Avira >>>>>>>>>>>> AntiVir >>>>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>>>>>>>>>> both free and much more reliable than AVG IMHO. >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>> Yes, the pdf file is an attachment (with a web link in the >>>>>>>>>>>>> text >>>>>>>>>>>>> body) >>>>>>>>>>>>> >>>>>>>>>>>>> AVG is configured to set to scan incoming emails only - i have >>>>>>>>>>>>> also >>>>>>>>>>>>> tried >>>>>>>>>>>>> turning this off and resending the message, but i makes no >>>>>>>>>>>>> difference >>>>>>>>>>>>> as >>>>>>>>>>>>> the >>>>>>>>>>>>> message still does not arrive (with a word file attachement >>>>>>>>>>>>> and >>>>>>>>>>>>> a >>>>>>>>>>>>> web >>>>>>>>>>>>> link in the message body)? >>>>>>>>>>>>> >>>>>>>>>>>>> I dont think the pdf file is a problem as i can send and >>>>>>>>>>>>> recieve >>>>>>>>>>>>> these. It seesm to be with word file attachements and web >>>>>>>>>>>>> links >>>>>>>>>>>>> with >>>>>>>>>>>>> the message >>>>>>>>>>>>> body. >>>>>>>>>>>>> Thus if i attach a pdf file with this combination it never >>>>>>>>>>>>> arrives? >>>>>>>>>>>>> >>>>>>>>>>>>> Thank you >>>>>>>>>>>>> >>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>> >>>>>>>>>>>>>> Is the PDF file an attachment? >>>>>>>>>>>>>> >>>>>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>>>>>>>>>>>> -- >>>>>>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>>> I am having problems trying to send a word document (with a >>>>>>>>>>>>>>> web >>>>>>>>>>>>>>> site >>>>>>>>>>>>>>> hyperlink) and the same link in the message body of an >>>>>>>>>>>>>>> email. >>>>>>>>>>>>>>> The >>>>>>>>>>>>>>> word >>>>>>>>>>>>>>> file >>>>>>>>>>>>>>> is my CV and the link relates to my web site where examples >>>>>>>>>>>>>>> of >>>>>>>>>>>>>>> my >>>>>>>>>>>>>>> work >>>>>>>>>>>>>>> can >>>>>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job). >>>>>>>>>>>>>>> The >>>>>>>>>>>>>>> word document has also been converted as pdf with the web >>>>>>>>>>>>>>> site >>>>>>>>>>>>>>> link. Both document links work fine outside of outlook >>>>>>>>>>>>>>> express. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> The message will send (can see the progress bar), but it is >>>>>>>>>>>>>>> not >>>>>>>>>>>>>>> recieved and >>>>>>>>>>>>>>> does not show up on the virgin server? I have sent this to >>>>>>>>>>>>>>> my >>>>>>>>>>>>>>> self >>>>>>>>>>>>>>> to proove >>>>>>>>>>>>>>> this. If i re-send the message without the word document, >>>>>>>>>>>>>>> with >>>>>>>>>>>>>>> the >>>>>>>>>>>>>>> hyperlink >>>>>>>>>>>>>>> removed from the message body and only the pdf attached, it >>>>>>>>>>>>>>> works >>>>>>>>>>>>>>> fine? >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent >>>>>>>>>>>>>>> virgin >>>>>>>>>>>>>>> message fix >>>>>>>>>>>>>>> tool and un-checked "do not allow attachements" within >>>>>>>>>>>>>>> oultook >>>>>>>>>>>>>>> and >>>>>>>>>>>>>>> still it >>>>>>>>>>>>>>> wont send the discussed message? >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Please can you help me to fix this as i really need to send >>>>>>>>>>>>>>> out >>>>>>>>>>>>>>> my >>>>>>>>>>>>>>> CV with >>>>>>>>>>>>>>> the web site link, thank you. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> I am using: >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> @virgin.net (email account) >>>>>>>>>>>>>>> Outlook express 6 >>>>>>>>>>>>>>> XP home service pack 2 >>>>>>>>>>>>>>> Word 2002 >>>>>>>>>>>>>>> adobe reader 9 >>>>>>>>>>>>>>> avg free 8.5 >>>>>>>>>>>>>>> windows firewall >>>>>>>>> >>>>>>>>> . >>>>>> >>>>>> .
From: Mark on 7 Mar 2010 15:42 Hi, i have spoken to virgin again and it looks like they have blocked the links to my web sites because they consider them as spam etc - although i am just using a free host. Its pretty bad though that they do not send back a email fail message explaining why so you know whats going on! Anyway, i took your advice and set up a gmail account tonight and sent myself the message and it works fine. I think i will also use google sites to set up my web site as well just to be safe than sorry again. Thank you so much for your help. All the best, Mark "PA Bear [MS MVP]" wrote: > You could always get yourself a free Gmail or Hotmail account, both of which > can be accessed in OE. > > > Mark wrote: > > Changing could be my only choice then. I am certain i have been able to > > send > > massges like this in the past. Thus, if it is virgin i bet it is related > > to > > their recent email overhaul? > > > > All the best and thank you for your help > > > > "PA Bear [MS MVP]" wrote: > > > >> You have no control over this, no. But you can get another ISP, > >> hopefully > >> one where any such scanning isn't as intrusive. > >> > >> Mark wrote: > >>> Thank you, is this something i have no control over, i.e. the virgin > >>> server? > >>> > >>> "PA Bear [MS MVP]" wrote: > >>> > >>>> Then that leaves us with only one possible cause... > >>>> > >>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver > >>>> > >>>> ....and or the recipient's incoming mailserver. > >>>> > >>>> > >>>> Mark wrote: > >>>>> Thank you, > >>>>> > >>>>> I have created a new identity, but it still doesnt work. > >>>>> > >>>>> All versions of Norton have been removed with the norton tool - this > >>>>> was > >>>>> one of the first things i did after re-formatting / fresh reinstall. I > >>>>> used > >>>>> the tool a few times to make sure!! > >>>>> > >>>>> Tonight i thought i would do one more test by sending the message to > >>>>> myself > >>>>> and a copy to my daughter via web mail. I received the message fine > >>>>> but > >>>>> my > >>>>> daughter did not? I have 5 email adresses with this account (1 of > >>>>> which > >>>>> is > >>>>> my daughters and is on a laptop rather than my pc). I tried it from > >>>>> each > >>>>> and got the same result - only the email address acount that i sent it > >>>>> from > >>>>> would recieve. Therefore i am not confident in sending out my CV this > >>>>> way > >>>>> as i cant be 100% sure that it will work? > >>>>> > >>>>> I just dont know what to do anymore, i think the traditional post will > >>>>> be > >>>>> the only way now? > >>>>> > >>>>> "PA Bear [MS MVP]" wrote: > >>>>> > >>>>>> Since (1) a copy of the sent message (with the attachment) is found > >>>>>> in > >>>>>> Sent > >>>>>> Items folder and since (2) no email scanning is involved now and > >>>>>> since > >>>>>> (3) > >>>>>> you do not see the same behavior when sending via the webmail page > >>>>>> and > >>>>>> since (4) you are not sending via the same outgoing mailserver when > >>>>>> sending via the webmail page as when sending from OE, [<whew>] I can > >>>>>> only > >>>>>> think of three possible causes for the behavior: > >>>>>> > >>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; > >>>>>> > >>>>>> 2. A corrupt identity; and/or > >>>>>> > >>>>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial > >>>>>> /was/ > >>>>>> reinstalled when you did the clean install of Windows using the disk > >>>>>> that > >>>>>> came with the computer or the hidden Recovery partition). > >>>>>> > >>>>>> You have no control over #1 so first see if the behavior persists > >>>>>> when > >>>>>> sending such an email with your mail account set-up in a new identity > >>>>>> (File | > >>>>>> Identities | Add new identity). > >>>>>> > >>>>>> > >>>>>> Mark wrote: > >>>>>>> I am sorry, i posted the last reply twice and dont know how to > >>>>>>> remove > >>>>>>> the > >>>>>>> duplicate? > >>>>>>> > >>>>>>> Anyway, i have tried sending the same full message both from outlook > >>>>>>> and > >>>>>>> webmail. It only works via webmail and this seems to be my only > >>>>>>> option > >>>>>>> at > >>>>>>> the minute. But i would like to try and sort it out through outlook > >>>>>>> as > >>>>>>> well > >>>>>>> please? > >>>>>>> > >>>>>>>> thank you - please find below the answers: > >>>>>>>> > >>>>>>>> 1. Yes > >>>>>>>> > >>>>>>>> 2. No > >>>>>>>> > >>>>>>>> 3 + 4a. Separate messages with no message text, from virgin > >>>>>>>> webmail: > >>>>>>>> > >>>>>>>> Word - yes to both > >>>>>>>> PDF - yes to both > >>>>>>>> > >>>>>>>> 3 + 4b. Separate messages with message text + web link, from virgin > >>>>>>>> webmail: > >>>>>>>> > >>>>>>>> Word - yes to both > >>>>>>>> PDF - yes to both > >>>>>>>> > >>>>>>>> 3 + 4c. 1 message with message text + web link, from virgin > >>>>>>>> webmail: > >>>>>>>> > >>>>>>>> Word + pdf in same message- yes to both > >>>>>>>> > >>>>>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and > >>>>>>>> 360 > >>>>>>>> purchsed later and all removed will norton tool after subscription > >>>>>>>> ended. > >>>>>>>> Reformated since to windows only (i.e no extra software as included > >>>>>>>> with > >>>>>>>> packard bell pc). > >>>>>>>> > >>>>>>>> 6. I havent had time to do a back up first and not prepared to risk > >>>>>>>> installing SP3 until i do so (was going to do it over Christmas > >>>>>>>> 2009). > >>>>>>>> Only > >>>>>>>> have a CDR drive to back up 11gb and just dont have the time at the > >>>>>>>> minute. > >>>>>>>> Not intending on purchasing a external drive. > >>>>>>>> > >>>>>>>> I spent 2hrs with virgin yesterday using their on line chat who > >>>>>>>> accesed > >>>>>>>> my > >>>>>>>> pc. They could not fix it and said they would come back with a > >>>>>>>> solution, > >>>>>>>> which they havent as yet. > >>>>>>>> > >>>>>>>> But after answering your questions i have decided to send the > >>>>>>>> intended > >>>>>>>> message again from outlook - send, goes into sent folder but does > >>>>>>>> not > >>>>>>>> arrive in my inbox or at virgin. I think by the sound of things it > >>>>>>>> must > >>>>>>>> be > >>>>>>>> to do with outlook on my pc? > >>>>>>>> > >>>>>>>> Hopefully this will shed a bit of light onto this strange problem? > >>>>>>>> > >>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>> > >>>>>>>>> In no certain order... > >>>>>>>>> > >>>>>>>>> 1. Does a copy of the sent message show up in Sent Items folder? > >>>>>>>>> > >>>>>>>>> 2. Is the message found in your Virgin.net webmail inbox? > >>>>>>>>> > >>>>>>>>> 3. If you send the same PDF file as an attachment from your > >>>>>>>>> webmail > >>>>>>>>> page, > >>>>>>>>> does the message & attachment show up in either inbox? > >>>>>>>>> > >>>>>>>>> 4. If you do not convert the Word document to a PDF file and > >>>>>>>>> attach > >>>>>>>>> the > >>>>>>>>> DOC file to an email, does the message arrive in either inbox? > >>>>>>>>> > >>>>>>>>> 5. Has a(another) Norton or McAfee application ever been installed > >>>>>>>>> on > >>>>>>>>> the > >>>>>>>>> computer (e.g., a free-trial version that came preinstalled when > >>>>>>>>> you > >>>>>>>>> bought it)? > >>>>>>>>> > >>>>>>>>> 6. Why hasn't WinXP SP3 been installed yet? > >>>>>>>>> > >>>>>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that > >>>>>>>>> date, > >>>>>>>>> computers running WinXP SP2 will NOT be offered any further > >>>>>>>>> critical > >>>>>>>>> security updates, Automatic Updates will not work, and Windows > >>>>>>>>> Update > >>>>>>>>> website will not be accessible until SP3 is installed.] > >>>>>>>>> > >>>>>>>>> > >>>>>>>>> Mark wrote: > >>>>>>>>>> I have unistalled AVG using their removal tool as i did not > >>>>>>>>>> unistal > >>>>>>>>>> fully. Changed my mind and installed the Microsoft Security > >>>>>>>>>> Essentials, > >>>>>>>>>> which has updated and completed its first scan without any > >>>>>>>>>> viruses > >>>>>>>>>> found. > >>>>>>>>>> > >>>>>>>>>> Afterwards i then re-sent the message and still havent recieved > >>>>>>>>>> it? > >>>>>>>>>> > >>>>>>>>>>> ok, thank you - i will reinstall tonight. I have been recomended > >>>>>>>>>>> another > >>>>>>>>>>> virus checker called > >>>>>>>>>>> comodo and might give that a try instead. > >>>>>>>>>>> > >>>>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free > >>>>>>>>>>>> 9.0. > >>>>>>>>>>>> [1] > >>>>>>>>>>>> This > >>>>>>>>>>>> time select the CUSTOM install option and do NOT install (i.e., > >>>>>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, > >>>>>>>>>>>> Security > >>>>>>>>>>>> toolbar, or any of the email scanning components. > >>>>>>>>>>>> > >>>>>>>>>>>> • Why you don't need your anti-virus to scan your email > >>>>>>>>>>>> > >>>>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm > >>>>>>>>>>>> > >>>>>>>>>>>> ================ > >>>>>>>>>>>> [1] Or consider replacing AVG with Microsoft Security > >>>>>>>>>>>> Essentials > >>>>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or > >>>>>>>>>>>> Avira > >>>>>>>>>>>> AntiVir > >>>>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), > >>>>>>>>>>>> both free and much more reliable than AVG IMHO. > >>>>>>>>>>>> > >>>>>>>>>>>> > >>>>>>>>>>>> Mark wrote: > >>>>>>>>>>>>> Yes, the pdf file is an attachment (with a web link in the > >>>>>>>>>>>>> text > >>>>>>>>>>>>> body) > >>>>>>>>>>>>> > >>>>>>>>>>>>> AVG is configured to set to scan incoming emails only - i have > >>>>>>>>>>>>> also > >>>>>>>>>>>>> tried > >>>>>>>>>>>>> turning this off and resending the message, but i makes no > >>>>>>>>>>>>> difference > >>>>>>>>>>>>> as > >>>>>>>>>>>>> the > >>>>>>>>>>>>> message still does not arrive (with a word file attachement > >>>>>>>>>>>>> and > >>>>>>>>>>>>> a > >>>>>>>>>>>>> web > >>>>>>>>>>>>> link in the message body)? > >>>>>>>>>>>>> > >>>>>>>>>>>>> I dont think the pdf file is a problem as i can send and > >>>>>>>>>>>>> recieve > >>>>>>>>>>>>> these. It seesm to be with word file attachements and web > >>>>>>>>>>>>> links > >>>>>>>>>>>>> with > >>>>>>>>>>>>> the message > >>>>>>>>>>>>> body. > >>>>>>>>>>>>> Thus if i attach a pdf file with this combination it never > >>>>>>>>>>>>> arrives? > >>>>>>>>>>>>> > >>>>>>>>>>>>> Thank you > >>>>>>>>>>>>> > >>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>>>>> > >>>>>>>>>>>>>> Is the PDF file an attachment? > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? > >>>>>>>>>>>>>> -- > >>>>>>>>>>>>>> ~Robear Dyer (PA Bear) > >>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> Mark wrote: > >>>>>>>>>>>>>>> I am having problems trying to send a word document (with a > >>>>>>>>>>>>>>> web > >>>>>>>>>>>>>>> site > >>>>>>>>>>>>>>> hyperlink) and the same link in the message body of an > >>>>>>>>>>>>>>> email. > >>>>>>>>>>>>>>> The > >>>>>>>>>>>>>>> word > >>>>>>>>>>>>>>> file > >>>>>>>>>>>>>>> is my CV and the link relates to my web site where examples > >>>>>>>>>>>>>>> of > >>>>>>>>>>>>>>> my > >>>>>>>>>>>>>>> work > >>>>>>>>>>>>>>> can > >>>>>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job).
From: PA Bear [MS MVP] on 7 Mar 2010 16:29
YW & thanks for your feedback. Mark wrote: > Hi, i have spoken to virgin again and it looks like they have blocked the > links to my web sites because they consider them as spam etc - although i > am > just using a free host. Its pretty bad though that they do not send back a > email fail message explaining why so you know whats going on! > > Anyway, i took your advice and set up a gmail account tonight and sent > myself the message and it works fine. I think i will also use google sites > to set up my web site as well just to be safe than sorry again. > > Thank you so much for your help. > > All the best, > > Mark > > "PA Bear [MS MVP]" wrote: > >> You could always get yourself a free Gmail or Hotmail account, both of >> which can be accessed in OE. >> >> >> Mark wrote: >>> Changing could be my only choice then. I am certain i have been able to >>> send >>> massges like this in the past. Thus, if it is virgin i bet it is related >>> to >>> their recent email overhaul? >>> >>> All the best and thank you for your help >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>> You have no control over this, no. But you can get another ISP, >>>> hopefully >>>> one where any such scanning isn't as intrusive. >>>> >>>> Mark wrote: >>>>> Thank you, is this something i have no control over, i.e. the virgin >>>>> server? >>>>> >>>>> "PA Bear [MS MVP]" wrote: >>>>> >>>>>> Then that leaves us with only one possible cause... >>>>>> >>>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver >>>>>> >>>>>> ....and or the recipient's incoming mailserver. >>>>>> >>>>>> >>>>>> Mark wrote: >>>>>>> Thank you, >>>>>>> >>>>>>> I have created a new identity, but it still doesnt work. >>>>>>> >>>>>>> All versions of Norton have been removed with the norton tool - >>>>>>> this >>>>>>> was >>>>>>> one of the first things i did after re-formatting / fresh reinstall. >>>>>>> I >>>>>>> used >>>>>>> the tool a few times to make sure!! >>>>>>> >>>>>>> Tonight i thought i would do one more test by sending the message to >>>>>>> myself >>>>>>> and a copy to my daughter via web mail. I received the message fine >>>>>>> but >>>>>>> my >>>>>>> daughter did not? I have 5 email adresses with this account (1 of >>>>>>> which >>>>>>> is >>>>>>> my daughters and is on a laptop rather than my pc). I tried it from >>>>>>> each >>>>>>> and got the same result - only the email address acount that i sent >>>>>>> it >>>>>>> from >>>>>>> would recieve. Therefore i am not confident in sending out my CV >>>>>>> this >>>>>>> way >>>>>>> as i cant be 100% sure that it will work? >>>>>>> >>>>>>> I just dont know what to do anymore, i think the traditional post >>>>>>> will >>>>>>> be >>>>>>> the only way now? >>>>>>> >>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>> >>>>>>>> Since (1) a copy of the sent message (with the attachment) is found >>>>>>>> in >>>>>>>> Sent >>>>>>>> Items folder and since (2) no email scanning is involved now and >>>>>>>> since >>>>>>>> (3) >>>>>>>> you do not see the same behavior when sending via the webmail page >>>>>>>> and >>>>>>>> since (4) you are not sending via the same outgoing mailserver when >>>>>>>> sending via the webmail page as when sending from OE, [<whew>] I >>>>>>>> can >>>>>>>> only >>>>>>>> think of three possible causes for the behavior: >>>>>>>> >>>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >>>>>>>> >>>>>>>> 2. A corrupt identity; and/or >>>>>>>> >>>>>>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial >>>>>>>> /was/ >>>>>>>> reinstalled when you did the clean install of Windows using the >>>>>>>> disk >>>>>>>> that >>>>>>>> came with the computer or the hidden Recovery partition). >>>>>>>> >>>>>>>> You have no control over #1 so first see if the behavior persists >>>>>>>> when >>>>>>>> sending such an email with your mail account set-up in a new >>>>>>>> identity >>>>>>>> (File | >>>>>>>> Identities | Add new identity). >>>>>>>> >>>>>>>> >>>>>>>> Mark wrote: >>>>>>>>> I am sorry, i posted the last reply twice and dont know how to >>>>>>>>> remove >>>>>>>>> the >>>>>>>>> duplicate? >>>>>>>>> >>>>>>>>> Anyway, i have tried sending the same full message both from >>>>>>>>> outlook >>>>>>>>> and >>>>>>>>> webmail. It only works via webmail and this seems to be my only >>>>>>>>> option >>>>>>>>> at >>>>>>>>> the minute. But i would like to try and sort it out through >>>>>>>>> outlook >>>>>>>>> as >>>>>>>>> well >>>>>>>>> please? >>>>>>>>> >>>>>>>>>> thank you - please find below the answers: >>>>>>>>>> >>>>>>>>>> 1. Yes >>>>>>>>>> >>>>>>>>>> 2. No >>>>>>>>>> >>>>>>>>>> 3 + 4a. Separate messages with no message text, from virgin >>>>>>>>>> webmail: >>>>>>>>>> >>>>>>>>>> Word - yes to both >>>>>>>>>> PDF - yes to both >>>>>>>>>> >>>>>>>>>> 3 + 4b. Separate messages with message text + web link, from >>>>>>>>>> virgin >>>>>>>>>> webmail: >>>>>>>>>> >>>>>>>>>> Word - yes to both >>>>>>>>>> PDF - yes to both >>>>>>>>>> >>>>>>>>>> 3 + 4c. 1 message with message text + web link, from virgin >>>>>>>>>> webmail: >>>>>>>>>> >>>>>>>>>> Word + pdf in same message- yes to both >>>>>>>>>> >>>>>>>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 >>>>>>>>>> and >>>>>>>>>> 360 >>>>>>>>>> purchsed later and all removed will norton tool after >>>>>>>>>> subscription >>>>>>>>>> ended. >>>>>>>>>> Reformated since to windows only (i.e no extra software as >>>>>>>>>> included >>>>>>>>>> with >>>>>>>>>> packard bell pc). >>>>>>>>>> >>>>>>>>>> 6. I havent had time to do a back up first and not prepared to >>>>>>>>>> risk >>>>>>>>>> installing SP3 until i do so (was going to do it over Christmas >>>>>>>>>> 2009). >>>>>>>>>> Only >>>>>>>>>> have a CDR drive to back up 11gb and just dont have the time at >>>>>>>>>> the >>>>>>>>>> minute. >>>>>>>>>> Not intending on purchasing a external drive. >>>>>>>>>> >>>>>>>>>> I spent 2hrs with virgin yesterday using their on line chat who >>>>>>>>>> accesed >>>>>>>>>> my >>>>>>>>>> pc. They could not fix it and said they would come back with a >>>>>>>>>> solution, >>>>>>>>>> which they havent as yet. >>>>>>>>>> >>>>>>>>>> But after answering your questions i have decided to send the >>>>>>>>>> intended >>>>>>>>>> message again from outlook - send, goes into sent folder but does >>>>>>>>>> not >>>>>>>>>> arrive in my inbox or at virgin. I think by the sound of things >>>>>>>>>> it >>>>>>>>>> must >>>>>>>>>> be >>>>>>>>>> to do with outlook on my pc? >>>>>>>>>> >>>>>>>>>> Hopefully this will shed a bit of light onto this strange >>>>>>>>>> problem? >>>>>>>>>> >>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>> >>>>>>>>>>> In no certain order... >>>>>>>>>>> >>>>>>>>>>> 1. Does a copy of the sent message show up in Sent Items folder? >>>>>>>>>>> >>>>>>>>>>> 2. Is the message found in your Virgin.net webmail inbox? >>>>>>>>>>> >>>>>>>>>>> 3. If you send the same PDF file as an attachment from your >>>>>>>>>>> webmail >>>>>>>>>>> page, >>>>>>>>>>> does the message & attachment show up in either inbox? >>>>>>>>>>> >>>>>>>>>>> 4. If you do not convert the Word document to a PDF file and >>>>>>>>>>> attach >>>>>>>>>>> the >>>>>>>>>>> DOC file to an email, does the message arrive in either inbox? >>>>>>>>>>> >>>>>>>>>>> 5. Has a(another) Norton or McAfee application ever been >>>>>>>>>>> installed >>>>>>>>>>> on >>>>>>>>>>> the >>>>>>>>>>> computer (e.g., a free-trial version that came preinstalled when >>>>>>>>>>> you >>>>>>>>>>> bought it)? >>>>>>>>>>> >>>>>>>>>>> 6. Why hasn't WinXP SP3 been installed yet? >>>>>>>>>>> >>>>>>>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that >>>>>>>>>>> date, >>>>>>>>>>> computers running WinXP SP2 will NOT be offered any further >>>>>>>>>>> critical >>>>>>>>>>> security updates, Automatic Updates will not work, and Windows >>>>>>>>>>> Update >>>>>>>>>>> website will not be accessible until SP3 is installed.] >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Mark wrote: >>>>>>>>>>>> I have unistalled AVG using their removal tool as i did not >>>>>>>>>>>> unistal >>>>>>>>>>>> fully. Changed my mind and installed the Microsoft Security >>>>>>>>>>>> Essentials, >>>>>>>>>>>> which has updated and completed its first scan without any >>>>>>>>>>>> viruses >>>>>>>>>>>> found. >>>>>>>>>>>> >>>>>>>>>>>> Afterwards i then re-sent the message and still havent recieved >>>>>>>>>>>> it? >>>>>>>>>>>> >>>>>>>>>>>>> ok, thank you - i will reinstall tonight. I have been >>>>>>>>>>>>> recomended >>>>>>>>>>>>> another >>>>>>>>>>>>> virus checker called >>>>>>>>>>>>> comodo and might give that a try instead. >>>>>>>>>>>>> >>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free >>>>>>>>>>>>>> 9.0. >>>>>>>>>>>>>> [1] >>>>>>>>>>>>>> This >>>>>>>>>>>>>> time select the CUSTOM install option and do NOT install >>>>>>>>>>>>>> (i.e., >>>>>>>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, >>>>>>>>>>>>>> Security >>>>>>>>>>>>>> toolbar, or any of the email scanning components. >>>>>>>>>>>>>> >>>>>>>>>>>>>> • Why you don't need your anti-virus to scan your email >>>>>>>>>>>>>> >>>>>>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>>>>>>>>>>>> >>>>>>>>>>>>>> ================ >>>>>>>>>>>>>> [1] Or consider replacing AVG with Microsoft Security >>>>>>>>>>>>>> Essentials >>>>>>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) >>>>>>>>>>>>>> or >>>>>>>>>>>>>> Avira >>>>>>>>>>>>>> AntiVir >>>>>>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>>>>>>>>>>>> both free and much more reliable than AVG IMHO. >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>>> Yes, the pdf file is an attachment (with a web link in the >>>>>>>>>>>>>>> text >>>>>>>>>>>>>>> body) >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> AVG is configured to set to scan incoming emails only - i >>>>>>>>>>>>>>> have >>>>>>>>>>>>>>> also >>>>>>>>>>>>>>> tried >>>>>>>>>>>>>>> turning this off and resending the message, but i makes no >>>>>>>>>>>>>>> difference >>>>>>>>>>>>>>> as >>>>>>>>>>>>>>> the >>>>>>>>>>>>>>> message still does not arrive (with a word file attachement >>>>>>>>>>>>>>> and >>>>>>>>>>>>>>> a >>>>>>>>>>>>>>> web >>>>>>>>>>>>>>> link in the message body)? >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> I dont think the pdf file is a problem as i can send and >>>>>>>>>>>>>>> recieve >>>>>>>>>>>>>>> these. It seesm to be with word file attachements and web >>>>>>>>>>>>>>> links >>>>>>>>>>>>>>> with >>>>>>>>>>>>>>> the message >>>>>>>>>>>>>>> body. >>>>>>>>>>>>>>> Thus if i attach a pdf file with this combination it never >>>>>>>>>>>>>>> arrives? >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Thank you >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Is the PDF file an attachment? >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>>>>>>>>>>>>>> -- >>>>>>>>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>>>>> I am having problems trying to send a word document (with >>>>>>>>>>>>>>>>> a >>>>>>>>>>>>>>>>> web >>>>>>>>>>>>>>>>> site >>>>>>>>>>>>>>>>> hyperlink) and the same link in the message body of an >>>>>>>>>>>>>>>>> email. >>>>>>>>>>>>>>>>> The >>>>>>>>>>>>>>>>> word >>>>>>>>>>>>>>>>> file >>>>>>>>>>>>>>>>> is my CV and the link relates to my web site where >>>>>>>>>>>>>>>>> examples >>>>>>>>>>>>>>>>> of >>>>>>>>>>>>>>>>> my >>>>>>>>>>>>>>>>> work >>>>>>>>>>>>>>>>> can >>>>>>>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new >>>>>>>>>>>>>>>>> job). |