T-Mobile/Chitter Chatter iPhone deal
in [UK Mac]
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From: Chris Ridd on 27 Jan 2010 01:53 On 2010-01-26 22:57:40 +0000, SteveH said: > Something about them only dealing with official UK products. > > Chitter-Chatter are dealing (semi-officially) with Italian phones. Apple might frown about it, but since both the UK and Italy are in the EC/common market that's presumably perfectly legit? -- Chris
From: Bella Jones on 27 Jan 2010 03:54 Chris Ridd <chrisridd(a)mac.com> wrote: > On 2010-01-26 22:57:40 +0000, SteveH said: > > > Something about them only dealing with official UK products. > > > > Chitter-Chatter are dealing (semi-officially) with Italian phones. > > Apple might frown about it, but since both the UK and Italy are in the > EC/common market that's presumably perfectly legit? I'm fairly sure it's legit on a sort of legaly tradingy sort of level, but I just don't have a good feeling about it. God these calls to retentions teams are tedious - the 'personal touch', the off-topic anecdotes, the telling you that you're a good customer because you haven't screamed at anyone, etc. I am not surprised people scream when they just want their PAC code and get a mouthful of stuff about why 'You're not rude like all the other people in North London. My sister fell onto a tube line and no one helped her, and that was the final straw and that is why she works in Jordan now and warzones, and that's why I moved out of London yada yada yada....' -- bellajonez at yahoo dot co dot uk
From: Pd on 27 Jan 2010 04:48 Bella Jones <me9(a)privacy.net> wrote: > I am not surprised people scream when they just want their PAC code and > get a mouthful of stuff about why 'You're not rude like all the other > people in North London. My sister fell onto a tube line and no one > helped her, and that was the final straw and that is why she works in > Jordan now and warzones, and that's why I moved out of London yada yada > yada....' Is that all part of their training now? I wonder if they have a pool of anecdotes designed to generate rapport. Do they try to match your pitch and timbre? -- Pd
From: Chris Ridd on 27 Jan 2010 05:09 On 2010-01-27 09:48:19 +0000, Pd said: > Bella Jones <me9(a)privacy.net> wrote: > >> I am not surprised people scream when they just want their PAC code and >> get a mouthful of stuff about why 'You're not rude like all the other >> people in North London. My sister fell onto a tube line and no one >> helped her, and that was the final straw and that is why she works in >> Jordan now and warzones, and that's why I moved out of London yada yada >> yada....' > > Is that all part of their training now? I wonder if they have a pool of > anecdotes designed to generate rapport. Do they try to match your pitch > and timbre? I think it is common to be told that you're talking to a fellow Mac user. -- Chris
From: Bella Jones on 27 Jan 2010 05:29
Chris Ridd <chrisridd(a)mac.com> wrote: > On 2010-01-27 09:48:19 +0000, Pd said: > > > Bella Jones <me9(a)privacy.net> wrote: > > > >> I am not surprised people scream when they just want their PAC code and > >> get a mouthful of stuff about why 'You're not rude like all the other > >> people in North London. My sister fell onto a tube line and no one > >> helped her, and that was the final straw and that is why she works in > >> Jordan now and warzones, and that's why I moved out of London yada yada > >> yada....' > > > > Is that all part of their training now? I wonder if they have a pool of > > anecdotes designed to generate rapport. Do they try to match your pitch > > and timbre? > > I think it is common to be told that you're talking to a fellow Mac user. I didn't get as far as declaring my Mac membership. I am steeling myself for another call later to get my PAC code. Don't like this chitter chatter thing. -- bellajonez at yahoo dot co dot uk |