From: Geoff Berrow on
On Wed, 27 Jan 2010 08:54:56 +0000, me9(a)privacy.net (Bella Jones)
wrote:

>God these calls to retentions teams are tedious - the 'personal touch',
>the off-topic anecdotes, the telling you that you're a good customer
>because you haven't screamed at anyone, etc.

That hasn't been my experience. When I bought my iPhone it took me 20
minutes to of conversation to get the PAC code. The guy wasn't very
good. No matter how many times I told him it was a done deal and the
new phone was actually in my pocket, he still insisted on trying to
rubbish it.

I got the 'good customer' bit, but frankly as I'd only been with them
for 18 months I knew it was bullshit.
--
Geoff Berrow (Put thecat out to email)
It's only Usenet, no one dies.
My opinions, not the committee's, mine.
Simple RFDs www.ckdog.co.uk/rfdmaker

From: Andrew Collier on
In article <th90m5hle81nnmjad7lm6g0c5ini1d5sav(a)4ax.com>,
Geoff Berrow <blthecat(a)ckdog.co.uk> wrote:

> On Wed, 27 Jan 2010 08:54:56 +0000, me9(a)privacy.net (Bella Jones)
> wrote:
>
> >God these calls to retentions teams are tedious - the 'personal touch',
> >the off-topic anecdotes, the telling you that you're a good customer
> >because you haven't screamed at anyone, etc.

> I got the 'good customer' bit, but frankly as I'd only been with them
> for 18 months I knew it was bullshit.

I know exactly how much Orange value me as a 'good customer', they put a
precise figure on it...

Just before Orange first got the iPhone, they invited people to register
an interest, which I did, and they sent back an email saying that if I
was an existing Orange customer they would be able to offer discounts
from the standard package prices, and if I texted them with a code from
the website, they could tell me just how big a discount I would get.

Now, bear in mind that I've been an Orange PAYG customer for more than
eight years now, which is quite some 'good customer' loyalty, and in
that time I must have spent somewhere upwards of fifty quid on top-ups.
Heck, it's not yet even a year since I last paid a fiver into it.

And so they offered me a discount of:


?1.

Andrew

--
--- Andrew Collier ---- To reply by email, please use:
---- http://www.intensity.org.uk/ --- 'andrew {at} intensity.org.uk'
--
From: Pd on
Andrew Collier <spambucket(a)intensity.org.uk> wrote:

> Now, bear in mind that I've been an Orange PAYG customer for more than
> eight years now, which is quite some 'good customer' loyalty, and in
> that time I must have spent somewhere upwards of fifty quid on top-ups.
> Heck, it's not yet even a year since I last paid a fiver into it.

Hey big spender....

My current phone is a little fliptop that came free with some photocopy
paper from Viking. I've put about �30 on it in the last two years, so
not quite so parsimonious as you.

My wife has an iPhone (which she refers to as "our iPhone" but since it
never leaves her hand, dock or back pocket, I think is a bit of a
stretch) which has ingested something around �700 in the same time
period.

--
Pd
From: Bella Jones on
Pd <peterd.news(a)gmail.invalid> wrote:

> Andrew Collier <spambucket(a)intensity.org.uk> wrote:
>
> > Now, bear in mind that I've been an Orange PAYG customer for more than
> > eight years now, which is quite some 'good customer' loyalty, and in
> > that time I must have spent somewhere upwards of fifty quid on top-ups.
> > Heck, it's not yet even a year since I last paid a fiver into it.
>
> Hey big spender....
>
> My current phone is a little fliptop that came free with some photocopy
> paper from Viking. I've put about �30 on it in the last two years, so
> not quite so parsimonious as you.
>
> My wife has an iPhone (which she refers to as "our iPhone" but since it
> never leaves her hand, dock or back pocket, I think is a bit of a
> stretch) which has ingested something around �700 in the same time
> period.

FWIW, I have now extracted my PAC code from T-Mobile from them.

Still tossing up between O2 and voda.



--
bellajonez at yahoo dot co dot uk
From: Geoff Berrow on
On Fri, 29 Jan 2010 11:00:15 +0000, me9(a)privacy.net (Bella Jones)
wrote:

>Still tossing up between O2 and voda.

I'm with O2, daughter is with Voda.

Voda seems to have much better coverage.
--
Geoff Berrow (Put thecat out to email)
It's only Usenet, no one dies.
My opinions, not the committee's, mine.
Simple RFDs www.ckdog.co.uk/rfdmaker