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From: Lynn W on 5 Mar 2010 13:26
On 05/03/2010 16:25, in article
nospam-0E4256.16254505032010(a)news.virginmedia.com, "eastender"
<nospam(a)nospam.com> wrote:

> In article <C7B6DDF9.269E3%lynn.williamson(a)FOREVERREDbtinternet.com>,
> Lynn W <lynn.williamson(a)FOREVERREDbtinternet.com> wrote:
>
>
>> I think I did try that but I'll have another go, thanks.
>
> user name on mine is just the first part of the address and it works on
> my btconnect account, which may be same format as btinternet. So my
> settings are:
>
> description: bt
> email address: [name]@btconnect.com
> full name: first name surname
>
> Incoming mail server: pop3(a)btcnnect.com
> user name: [name]
> password: xxxxxxxxx
>
>
> Outgoing SMTP - whatever yours is....
>
> E.
It's just the outgoing server that is failing

From: Gareth John on 5 Mar 2010 13:27
Lynn W <lynn.williamson(a)FOREVERREDbtinternet.com> wrote:

> I have been trying to add an email account a btinternet.com address. I have
> done it automatically and it didn't work also tried to do it manually and it
> still didn't work. I thought that I had put the correct information in by
> looking what was set up for it using Entourage but I'm obviously missing
> something. Anyone any ideas what it might be?

Within Mail's Preferences -> Account -> Advanced, be sure to select
'Authentication': password at the bottom of the pane.

But you've probably already done that ...

G.
--
From Gareth John
Please pull out the plug if you want to reply by email
From: Lynn W on 5 Mar 2010 13:38
On 05/03/2010 18:27, in article
1jew8gv.t86lb5qat19mN%g.john(a)PLUG.btinternet.com, "Gareth John"
<g.john(a)PLUG.btinternet.com> wrote:

> Lynn W <lynn.williamson(a)FOREVERREDbtinternet.com> wrote:
>
>> I have been trying to add an email account a btinternet.com address. I have
>> done it automatically and it didn't work also tried to do it manually and it
>> still didn't work. I thought that I had put the correct information in by
>> looking what was set up for it using Entourage but I'm obviously missing
>> something. Anyone any ideas what it might be?
>
> Within Mail's Preferences -> Account -> Advanced, be sure to select
> 'Authentication': password at the bottom of the pane.
>
> But you've probably already done that ...
>
> G.
Ive got use authentication ticked in the setting up part but it just doesn't
seem to be able to connect when it says 'checking connection' I do find it
odd that it doesn't ask how it's authenticating at this point?

From: Gareth John on 6 Mar 2010 09:59
Lynn W <lynn.williamson(a)FOREVERREDbtinternet.com> wrote:

[snip]

> but it just doesn't seem to be able to connect when it
> says 'checking connection' I do find it odd that it doesn't ask how it's
> authenticating at this point?

But when you recheck your preferences, under 'Account' -> 'Advanced' is
it definitely saying 'Authentication: password' at the bottom of that
pane?

BTinternet mail requires password authentication for outgoing and
incoming mail.

G.
--
From Gareth John
Please pull out the plug if you want to reply by email
From: Lynn W on 6 Mar 2010 13:13
On 06/03/2010 14:59, in article
1jextec.9kkodavlp6k8N%g.john(a)PLUG.btinternet.com, "Gareth John"
<g.john(a)PLUG.btinternet.com> wrote:

> Lynn W <lynn.williamson(a)FOREVERREDbtinternet.com> wrote:
>
> [snip]
>
>> but it just doesn't seem to be able to connect when it
>> says 'checking connection' I do find it odd that it doesn't ask how it's
>> authenticating at this point?
>
> But when you recheck your preferences, under 'Account' -> 'Advanced' is
> it definitely saying 'Authentication: password' at the bottom of that
> pane?
>
> BTinternet mail requires password authentication for outgoing and
> incoming mail.
>
> G.
It doesn't get that far as when its checking the server it never connects so
it doesn't set it up.

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