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From: Chris Ridd on 6 Mar 2010 13:29
On 2010-03-06 18:13:09 +0000, Lynn W said:

> On 06/03/2010 14:59, in article
> 1jextec.9kkodavlp6k8N%g.john(a)PLUG.btinternet.com, "Gareth John"
> <g.john(a)PLUG.btinternet.com> wrote:
>
>> Lynn W <lynn.williamson(a)FOREVERREDbtinternet.com> wrote:
>>
>> [snip]
>>
>>> but it just doesn't seem to be able to connect when it
>>> says 'checking connection' I do find it odd that it doesn't ask how it's
>>> authenticating at this point?
>>
>> But when you recheck your preferences, under 'Account' -> 'Advanced' is
>> it definitely saying 'Authentication: password' at the bottom of that
>> pane?
>>
>> BTinternet mail requires password authentication for outgoing and
>> incoming mail.
>>
>> G.
> It doesn't get that far as when its checking the server it never connects so
> it doesn't set it up.

What does the Connection Doctor window (click Show Details) say about
the SMTP connection? The output's kind of complicated but you may spot
something...
--
Chris

From: Lynn W on 7 Mar 2010 07:57
On 06/03/2010 18:29, in article 7vfl7oFcgrU1(a)mid.individual.net, "Chris
Ridd" <chrisridd(a)mac.com> wrote:

> On 2010-03-06 18:13:09 +0000, Lynn W said:
>
>> On 06/03/2010 14:59, in article
>> 1jextec.9kkodavlp6k8N%g.john(a)PLUG.btinternet.com, "Gareth John"
>> <g.john(a)PLUG.btinternet.com> wrote:
>>
>>> Lynn W <lynn.williamson(a)FOREVERREDbtinternet.com> wrote:
>>>
>>> [snip]
>>>
>>>> but it just doesn't seem to be able to connect when it
>>>> says 'checking connection' I do find it odd that it doesn't ask how it's
>>>> authenticating at this point?
>>>
>>> But when you recheck your preferences, under 'Account' -> 'Advanced' is
>>> it definitely saying 'Authentication: password' at the bottom of that
>>> pane?
>>>
>>> BTinternet mail requires password authentication for outgoing and
>>> incoming mail.
>>>
>>> G.
>> It doesn't get that far as when its checking the server it never connects so
>> it doesn't set it up.
>
> What does the Connection Doctor window (click Show Details) say about
> the SMTP connection? The output's kind of complicated but you may spot
> something...

The annoying thing is I had them set up once before! I'll try again and
then see if I can get this Connection Doctor to show while it's trying to
connect to the server during the setup process
Lynn

From: eastender on 7 Mar 2010 08:18
In article <C7B6FD5B.26A07%lynn.williamson(a)FOREVERREDbtinternet.com>,
Lynn W <lynn.williamson(a)FOREVERREDbtinternet.com> wrote:


> > Outgoing SMTP - whatever yours is....
> >
> > E.
> It's just the outgoing server that is failing

Is your ISP BT then... I assume you can get your email but can't send
through BT's SMTP.

I'm on Virgin now and have a BT Connect account I've kept and it works
fine through Virgin's SMTP as they allow you to quote any send/return
address. I do recall having problems at times with email when I was on
BT as you could only quote a BT mail address - so you need to check
you're quoting the right return address.

The authentication looks like it should be set too but I can't recall
having to do that.

E.
From: Lynn W on 7 Mar 2010 09:14
On 07/03/2010 13:18, in article
nospam-0B5B5D.13184007032010(a)news.virginmedia.com, "eastender"
<nospam(a)nospam.com> wrote:

> In article <C7B6FD5B.26A07%lynn.williamson(a)FOREVERREDbtinternet.com>,
> Lynn W <lynn.williamson(a)FOREVERREDbtinternet.com> wrote:
>
>
>>> Outgoing SMTP - whatever yours is....
>>>
>>> E.
>> It's just the outgoing server that is failing
>
> Is your ISP BT then... I assume you can get your email but can't send
> through BT's SMTP.
>
> I'm on Virgin now and have a BT Connect account I've kept and it works
> fine through Virgin's SMTP as they allow you to quote any send/return
> address. I do recall having problems at times with email when I was on
> BT as you could only quote a BT mail address - so you need to check
> you're quoting the right return address.
>
> The authentication looks like it should be set too but I can't recall
> having to do that.
>
> E.
I am with BT but I can't even get the account set up. When its checking the
servers during the setup process its okay with the incoming server
mail.btinternet.com but it fails when checking outgoing even though its the
same server. I changed it to smtp.btinternet.com as well to try it but that
failed as well.
Lynn

From: Chris Ridd on 7 Mar 2010 09:42
On 2010-03-07 14:14:03 +0000, Lynn W said:

> On 07/03/2010 13:18, in article
> nospam-0B5B5D.13184007032010(a)news.virginmedia.com, "eastender"
> <nospam(a)nospam.com> wrote:
>
>> In article <C7B6FD5B.26A07%lynn.williamson(a)FOREVERREDbtinternet.com>,
>> Lynn W <lynn.williamson(a)FOREVERREDbtinternet.com> wrote:
>>
>>
>>>> Outgoing SMTP - whatever yours is....
>>>>
>>>> E.
>>> It's just the outgoing server that is failing
>>
>> Is your ISP BT then... I assume you can get your email but can't send
>> through BT's SMTP.
>>
>> I'm on Virgin now and have a BT Connect account I've kept and it works
>> fine through Virgin's SMTP as they allow you to quote any send/return
>> address. I do recall having problems at times with email when I was on
>> BT as you could only quote a BT mail address - so you need to check
>> you're quoting the right return address.
>>
>> The authentication looks like it should be set too but I can't recall
>> having to do that.
>>
>> E.
> I am with BT but I can't even get the account set up. When its checking the
> servers during the setup process its okay with the incoming server
> mail.btinternet.com but it fails when checking outgoing even though its the
> same server. I changed it to smtp.btinternet.com as well to try it but that
> failed as well.

A quick google suggests the outgoing server should be
mail.btinternet.com. *But* you have to authenticate to it, and setting
that up is a little non-obvious in Mail.

In Mail's Account Information tab for your BT account, change the
"Outgoing Mail Server (SMTP):" setting to "Edit SMTP Server List...".

Then highlight the mail.btinternet.com line. In the Advanced tab, you
get to choose how to authenticate. Set this to (apparently) your email
address (User Name field) and password. Select "Password"
authentication.

When you OK and get back to the account information screen, be sure to
select that server in your "Outgoing Server (SMTP)" popup menu.

I'm not a BT user so can't help much more I'm afraid.

--
Chris

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