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From: Lynn W on 7 Mar 2010 09:56
On 07/03/2010 14:42, in article 7vhsb4Fen3U1(a)mid.individual.net, "Chris
Ridd" <chrisridd(a)mac.com> wrote:

> On 2010-03-07 14:14:03 +0000, Lynn W said:
>
>> On 07/03/2010 13:18, in article
>> nospam-0B5B5D.13184007032010(a)news.virginmedia.com, "eastender"
>> <nospam(a)nospam.com> wrote:
>>
>>> In article <C7B6FD5B.26A07%lynn.williamson(a)FOREVERREDbtinternet.com>,
>>> Lynn W <lynn.williamson(a)FOREVERREDbtinternet.com> wrote:
>>>
>>>
>>>>> Outgoing SMTP - whatever yours is....
>>>>>
>>>>> E.
>>>> It's just the outgoing server that is failing
>>>
>>> Is your ISP BT then... I assume you can get your email but can't send
>>> through BT's SMTP.
>>>
>>> I'm on Virgin now and have a BT Connect account I've kept and it works
>>> fine through Virgin's SMTP as they allow you to quote any send/return
>>> address. I do recall having problems at times with email when I was on
>>> BT as you could only quote a BT mail address - so you need to check
>>> you're quoting the right return address.
>>>
>>> The authentication looks like it should be set too but I can't recall
>>> having to do that.
>>>
>>> E.
>> I am with BT but I can't even get the account set up. When its checking the
>> servers during the setup process its okay with the incoming server
>> mail.btinternet.com but it fails when checking outgoing even though its the
>> same server. I changed it to smtp.btinternet.com as well to try it but that
>> failed as well.
>
> A quick google suggests the outgoing server should be
> mail.btinternet.com. *But* you have to authenticate to it, and setting
> that up is a little non-obvious in Mail.
>
> In Mail's Account Information tab for your BT account, change the
> "Outgoing Mail Server (SMTP):" setting to "Edit SMTP Server List...".
>
> Then highlight the mail.btinternet.com line. In the Advanced tab, you
> get to choose how to authenticate. Set this to (apparently) your email
> address (User Name field) and password. Select "Password"
> authentication.
>
> When you OK and get back to the account information screen, be sure to
> select that server in your "Outgoing Server (SMTP)" popup menu.
>
> I'm not a BT user so can't help much more I'm afraid.

I must be missing something here as I don't have a Account Information tab
for the BT account to change the Outgoing Mail Server as because it doesn't
get set up in the first place there is nothing showing for it in the Account
information the only account there is my mac one. You would have thought it
would have set it up and then I might have had a problem 'sending' if the
information wasn't correct but it just keeps 'checking' forever on the
sending server and I have to cancel.
Lynn




From: Chris Ridd on 7 Mar 2010 10:09
On 2010-03-07 14:56:20 +0000, Lynn W said:

> On 07/03/2010 14:42, in article 7vhsb4Fen3U1(a)mid.individual.net, "Chris
> Ridd" <chrisridd(a)mac.com> wrote:
>
>> On 2010-03-07 14:14:03 +0000, Lynn W said:
>>
>>> On 07/03/2010 13:18, in article
>>> nospam-0B5B5D.13184007032010(a)news.virginmedia.com, "eastender"
>>> <nospam(a)nospam.com> wrote:
>>>
>>>> In article <C7B6FD5B.26A07%lynn.williamson(a)FOREVERREDbtinternet.com>,
>>>> Lynn W <lynn.williamson(a)FOREVERREDbtinternet.com> wrote:
>>>>
>>>>
>>>>>> Outgoing SMTP - whatever yours is....
>>>>>>
>>>>>> E.
>>>>> It's just the outgoing server that is failing
>>>>
>>>> Is your ISP BT then... I assume you can get your email but can't send
>>>> through BT's SMTP.
>>>>
>>>> I'm on Virgin now and have a BT Connect account I've kept and it works
>>>> fine through Virgin's SMTP as they allow you to quote any send/return
>>>> address. I do recall having problems at times with email when I was on
>>>> BT as you could only quote a BT mail address - so you need to check
>>>> you're quoting the right return address.
>>>>
>>>> The authentication looks like it should be set too but I can't recall
>>>> having to do that.
>>>>
>>>> E.
>>> I am with BT but I can't even get the account set up. When its checking the
>>> servers during the setup process its okay with the incoming server
>>> mail.btinternet.com but it fails when checking outgoing even though its the
>>> same server. I changed it to smtp.btinternet.com as well to try it but that
>>> failed as well.
>>
>> A quick google suggests the outgoing server should be
>> mail.btinternet.com. *But* you have to authenticate to it, and setting
>> that up is a little non-obvious in Mail.
>>
>> In Mail's Account Information tab for your BT account, change the
>> "Outgoing Mail Server (SMTP):" setting to "Edit SMTP Server List...".
>>
>> Then highlight the mail.btinternet.com line. In the Advanced tab, you
>> get to choose how to authenticate. Set this to (apparently) your email
>> address (User Name field) and password. Select "Password"
>> authentication.
>>
>> When you OK and get back to the account information screen, be sure to
>> select that server in your "Outgoing Server (SMTP)" popup menu.
>>
>> I'm not a BT user so can't help much more I'm afraid.
>
> I must be missing something here as I don't have a Account Information tab
> for the BT account to change the Outgoing Mail Server as because it doesn't
> get set up in the first place there is nothing showing for it in the Account
> information the only account there is my mac one. You would have thought it
> would have set it up and then I might have had a problem 'sending' if the
> information wasn't correct but it just keeps 'checking' forever on the
> sending server and I have to cancel.

Oh I see, you're stuck in the account creation assistant ("wizard" in
Windows-speak). Does it show a dialog with "Setup Manually", "Cancel"
and "Continue" buttons? If so, I'd say choose the setup manually button.

--
Chris

From: Lynn W on 7 Mar 2010 10:33
On 07/03/2010 14:42, in article 7vhsb4Fen3U1(a)mid.individual.net, "Chris
Ridd" <chrisridd(a)mac.com> wrote:

> On 2010-03-07 14:14:03 +0000, Lynn W said:
>
>> On 07/03/2010 13:18, in article
>> nospam-0B5B5D.13184007032010(a)news.virginmedia.com, "eastender"
>> <nospam(a)nospam.com> wrote:
>>
>>> In article <C7B6FD5B.26A07%lynn.williamson(a)FOREVERREDbtinternet.com>,
>>> Lynn W <lynn.williamson(a)FOREVERREDbtinternet.com> wrote:
>>>
>>>
>>>>> Outgoing SMTP - whatever yours is....
>>>>>
>>>>> E.
>>>> It's just the outgoing server that is failing
>>>
>>> Is your ISP BT then... I assume you can get your email but can't send
>>> through BT's SMTP.
>>>
>>> I'm on Virgin now and have a BT Connect account I've kept and it works
>>> fine through Virgin's SMTP as they allow you to quote any send/return
>>> address. I do recall having problems at times with email when I was on
>>> BT as you could only quote a BT mail address - so you need to check
>>> you're quoting the right return address.
>>>
>>> The authentication looks like it should be set too but I can't recall
>>> having to do that.
>>>
>>> E.
>> I am with BT but I can't even get the account set up. When its checking the
>> servers during the setup process its okay with the incoming server
>> mail.btinternet.com but it fails when checking outgoing even though its the
>> same server. I changed it to smtp.btinternet.com as well to try it but that
>> failed as well.
>
> A quick google suggests the outgoing server should be
> mail.btinternet.com. *But* you have to authenticate to it, and setting
> that up is a little non-obvious in Mail.
>
> In Mail's Account Information tab for your BT account, change the
> "Outgoing Mail Server (SMTP):" setting to "Edit SMTP Server List...".
>
> Then highlight the mail.btinternet.com line. In the Advanced tab, you
> get to choose how to authenticate. Set this to (apparently) your email
> address (User Name field) and password. Select "Password"
> authentication.
>
> When you OK and get back to the account information screen, be sure to
> select that server in your "Outgoing Server (SMTP)" popup menu.
>
> I'm not a BT user so can't help much more I'm afraid.

Right I just left it 'testing' for ages and when I went back it had
apparently accepted it, but when I was checking the details it came up with
another problem which is apparently to do with the mac accounts (me and mac)
which I didn't know there was a problem with anyway. Both these accounts
use the same password (so does the BT one) and it says no 2 servers can use
the same password! Anyway I cannot 'send' with the BT one anyway neither.
This is very hard work :-(
Lynn
PS Thanks for your help as always

From: Peter Ceresole on 7 Mar 2010 13:20
Chris Ridd <chrisridd(a)mac.com> wrote:

> A quick google suggests the outgoing server should be
> mail.btinternet.com. *But* you have to authenticate to it, and setting
> that up is a little non-obvious in Mail.

Christ it really is, isn't it? Is it always that complicated in
Mail.app? I've set up a couple, and I don't remember it being that
horrible. It's the blessed forgetfulness of old age, clearly.
--
Peter
From: Chris Ridd on 7 Mar 2010 13:26
On 2010-03-07 18:20:00 +0000, Peter Ceresole said:

> Chris Ridd <chrisridd(a)mac.com> wrote:
>
>> A quick google suggests the outgoing server should be
>> mail.btinternet.com. *But* you have to authenticate to it, and setting
>> that up is a little non-obvious in Mail.
>
> Christ it really is, isn't it? Is it always that complicated in
> Mail.app? I've set up a couple, and I don't remember it being that
> horrible. It's the blessed forgetfulness of old age, clearly.

I think Mail knows about a lot of ISPs and tries to do the right thing
when you give it your email address. Thunderbird does something
similar. So in most cases you don't get that non-obvious (but
powerful!) UI.

It all falls apart when the ISP changes things at their end. BT have
switched over to using Yahoo! for email, which might explain things.
--
Chris

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