From: DougRndl on
Oops, I think I made a mistake. :-) Somewhere during my testing, I had renamed
the xtras folder on the server. Forget what I said about the player not being
able to download the xtras on Vista... Sorry.

From: Erik **AdobeCommunityExpert** on
For these timeouts, my first (recent) instinct is to blame Adobe's
rather plodding servers. If it can't deliver the files on time, the
request times-out.
The easiest way to test if that's the problem is to setup a custom
manifest so the 'stub' player looks in a custom location for the other
supporting files. If you can locate the player and Xtras on, say, an
intranet server where speeds are sure to be zippy and you do not get any
timeouts, you could largely determine it's a speed/response issue as the
cause.
Someday I'll find the time to document all these silly errors and the
hopeful workarounds. I can't keep them all straight myself...
Erik

Cindi Hartman wrote:
> Doug:
>
> FWIW, we don't just get the timeouts on Vista -- I've got the timeouts also
> occurring on systems on a network running Windows XP SP2; one system using
> Internet Explorer 6, another using Internet Explorer 7. Also, it's always the
> same four Xtras, too: BMPVIEW.X32, MIXVIEW.X32, VIEWSVC.X32 and WAVREAD.X32.
>
> Cindi
>

--
Erik Lord
http://www.capemedia.net
Adobe Community Expert - Authorware
http://www.adobe.com/communities/experts/
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From: Cindi Hartman on
Doug:

>>Are these the only .x32 files in your map .aam file?

No, there are three other Xtras in the .AAM. Does anyone suppose it might
help if I edited the AAM and removed the file sizes? I seem to recall that in
the deep, distant past, that used to cause a problem, if reported file size in
the map didn't match the size when received on the server... although I don't
recall a timeout error being the result...

Cindi

From: ITEddie on
Hi just a thought but has anyone considered Opus Pro by Digital Workshops. http://www.digitalworkshop.com/products/Pro.shtml
From: ITEddie on
Has anyone checked our Opus http://www.digitalworkshop.com/Pro by Digital Workshops
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