Adobe and Authorware
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From: Paul Swanson on 2 Apr 2007 13:47 Are the systems getting the timeout problem at the same location as those not having a problem? I ran into a similar issue with some XTRAS that was caused by our firewall (CheckPoint). It seems there was something in the files that our firewall was believing to be a virus. Our IT dept. set up exceptions for those files and the problems ceased. -- _______________________ Paul Swanson Portland, Oregon, USA _______________________ "Cindi Hartman" <webforumsuser(a)macromedia.com> wrote in message news:euhube$2lt$1(a)forums.macromedia.com... > Just to follow up - I received Steve's file and the piece is now running fine > on some systems, we still have the timeout error messages with the Xtras on > other systems, but it does not appear to be related either to the Authorware > piece or specific to IE7 or Vista. We're not quite sure what might be causing > the timeout errors on some systems but not others. The LMS guy is positing > that it might have something to do with limited user permissions on the network > that the testers who are having problems are working from -- I'm able to > duplicate the timeout error on one of my systems which is not on the same > network, but that computer was configured by the same MIS guy who configured > their systems, so possibly it is just something common to what that guy set > up.... who knows??? Hopefully we'll figure it out soon and be able to make > sure that it won't recur with any of the end-users of this online tutorial. > > BIG THANKS again to everyone - I really appreciate your help. Learned a lot. > > Cindi >
From: Cindi Hartman on 2 Apr 2007 14:17
Paul: Thanks for the feedback - that certainly gives us something else to check. Two of folks who got the timeout errors are on the same network, same location. I'm a telecommuter, I work from home and I got the timeout error on ONE of my systems, but I'm not logged into that network and I don't use the same firewall as at the folks back at the home office. Also, I got the timeout error on only one of my three computers. The two running Windows XP had no problems. The third is running Windows Vista, and was originally configured/set up by the same network administrator that set up the systems for the individuals who were testing for me. (I configured/set up the two Windows XP systems myself.) Cindi |