From: William Sommerwerck on 3 Feb 2010 09:38 > I don't see the company at fault in the initial purchase. Also, only > slightly at fault for conflicting advice from the telephone operator > on splicing (which differed from the technician's advice, which is > what I'd consider the be the accurate one...) > If you think that companies should cover all their customer's errors > and mistakes then I'd suggest you start a company and make that > a feature of your operation. I don't. But I think it should make an effort. See the posting "GTO wand problem resolved (???)". I might have solved the problem.
From: Jeff Liebermann on 3 Feb 2010 09:57 On Tue, 2 Feb 2010 05:43:51 -0800, "William Sommerwerck" <grizzledgeezer(a)comcast.net> wrote: >Why has no one paid attention to my suggestion? Because everyone is too busy writing one line answers to read what you posted. There are currently 47 messages in this thread, which is a bit much to read. I've only read about half, with nothing really interesting (except my own postings). >Get the manufacturer to give you full credit towards a longer cable. That would be too easy, obvious, no fun, doesn't involve repair, lacking in entertainment value, and not much of a learning experience. I also assumed that he's already tried to do that. -- Jeff Liebermann jeffl(a)cruzio.com 150 Felker St #D http://www.LearnByDestroying.com Santa Cruz CA 95060 http://802.11junk.com Skype: JeffLiebermann AE6KS 831-336-2558
From: Jeff Liebermann on 3 Feb 2010 10:08 On Tue, 2 Feb 2010 11:40:08 -0800, "William Sommerwerck" <grizzledgeezer(a)comcast.net> wrote: >>> Get the manufacturer to give you full credit towards a longer cable. > >> Why? They OP decided to buy the particular length and didn't indicate >> they were misled. > >True. But the cabling is not horribly expensive. The company should do this >out of "common courtesy". The pickup coil and cabling appear to be a matched set where the cable is an integral part of the tuned circuit. However, at $200 for a coil and roll of cable, I would think there would be sufficient profit to allow for an ocassional courtesy exchange. Whether courtesy is all that common is debatable as companies that have liberal return policies tend to have it abused and overused. -- Jeff Liebermann jeffl(a)cruzio.com 150 Felker St #D http://www.LearnByDestroying.com Santa Cruz CA 95060 http://802.11junk.com Skype: JeffLiebermann AE6KS 831-336-2558
From: William Sommerwerck on 3 Feb 2010 11:52 > The pickup coil and cabling appear to be a matched set where > the cable is an integral part of the tuned circuit. However, at > $200 for a coil and roll of cable, I would think there would be > sufficient profit to allow for an ocassional courtesy exchange. > Whether courtesy is all that common is debatable as companies > that have liberal return policies tend to have it abused and overused. GTO has told me that if the OP contacts them, and returns the original wand for a checkout (and it's working correctly), they will make some sort of accommodation, because they want happy customers. I've stated this in another posting in this thread.
From: Michael Kennedy on 3 Feb 2010 12:16
"Elmo" <dcdraftworks(a)Use-Author-Supplied-Address.invalid> wrote in message news:f092f721a034ccd5d2cf9cce687255db(a)tioat.net... > On Tue, 02 Feb 2010 14:55:51 -0500, mm wrote: > > >>>she said the problem is that it will eventually break. >> >> No, it won't. Not if it's soldered correctly. >> Have you soldered much? > > I have a propane torch, a smaller butane torch with soldering tips, and > the > Weller soldering station. I'm not all that good (I always seem to melt the > solder instead of heating the wires) but I'd consider myself ok with > solder. <Snip> Why not just replace the whole wire from the control box to the sensor wand? Then theres no splices in the ground. |