Server Usage Report
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From: Neil Jordan on 22 Jan 2007 04:45 I have now extended who my regular report is sent to, but I can't see any way of telling the Server to send the extended report with remote connection details on it, like you can get via the RWW. Please can someone tell me the error of my ways? Thanks Neil
From: "Inn Jin [MSFT]" on 23 Jan 2007 00:46 Hi Neil, Thank you for posting. From the description, I understand this issue is that you don't receive usage report with remote connection details in it. If I am off base, please don't hesitate to let me know. Base on my experience, when you configure server monitoring using the Monitoring Configuration Wizard, the following tasks are created in Task Scheduler: Collect Usage Data, Collect Server Performance Data, and Small Business Server - Server Status Reports - NameOfReport. The task Collect Usage Data is scheduled to run at 4:30 AM every day by default. It's possible that when you viewed the report the VPN access initialized by the 3rd party was not collected. In Server Management, check the server usage report again, does it show that VPN access? The following articles should help: 834120 TechNet Support WebCast: Monitoring features in Microsoft Windows Small Business Server 2003 http://support.microsoft.com/?id=834120 For more information about monitoring and reporting features in SBS 2003, please also refer to Help and Support Center: on the SBS server, click Start, click Help and Support, and then click "Monitor your server" in the Help Contents list. Hope this helps. If the issue persists, please help gather the following information: 1. Can all remote access be seen in server usage report or just some specific users cannot be seen? 2. Can you see remote connections detailed information in RWW that you cannot see in the mail report? 3. Please gather the RAS log (IASLOG.LOG or INYYMMDD.LOG locate in %windir%\system32\LogFiles) and send to my working mailbox v-innjin(a)microsoft.com Note: Please tell me the user name who initiated the accesses that were missing from the report. More information: Monitoring Your Server http://www.microsoft.com/technet/prodtechnol/sbs/2003/support/1f99edc1-98ef- 482d-a87b-9ce72a5117f4.mspx?mfr=true I appreciate your time. I am happy to be of assistance to you and look forward to your reply. Have a nice day! Best regards, Inn Jin (MSFT) Microsoft CSS Online Newsgroup Support Get Secure! - www.microsoft.com/security ===================================================== This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx When opening a new thread via the web interface, we recommend you check the "Notify me of replies" box to receive e-mail notifications when there are any updates in your thread. When responding to posts via your newsreader, please "Reply to Group" so that others may learn and benefit from your issue. Microsoft engineers can only focus on one issue per thread. Although we provide other information for your reference, we recommend you post different incidents in different threads to keep the thread clean. In doing so, it will ensure your issues are resolved in a timely manner. For urgent issues, you may want to contact Microsoft CSS directly. Please check http://support.microsoft.com for regional support phone numbers. Any input or comments in this thread are highly appreciated. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights.
From: Neil Jordan on 23 Jan 2007 04:37 Hi I can confirm that the Extended report USED TO show Remote Connections perfectly. However of late, it seems to now be omitting that information. The same is true of when I view the report from the Server via Server Management I can see for sure that remote connections are being made from the IN*** logs as usual. Now the report shows all the usual information as well as the Outlook Web Access, but seems to be missing out this detail. We have 5 users that can connect remotely and none of them appear in the report when I know there is activity. If I look back a couple of months, the data is there and appears in the report, but it looks like something has stopped working. I see that there is an option to Reinstall Monitoring Features, but I don't really want to be loosing old information if I can help it. I will email a couple of samples of the Log files Neil ""Inn Jin [MSFT]"" <v-innjin(a)online.microsoft.com> wrote in message news:iHjUUhrPHHA.2300(a)TK2MSFTNGHUB02.phx.gbl... > Hi Neil, > > Thank you for posting. > > From the description, I understand this issue is that you don't receive > usage report with remote connection details in it. If I am off base, > please > don't hesitate to let me know. > > Base on my experience, when you configure server monitoring using the > Monitoring Configuration Wizard, the following tasks are created in Task > Scheduler: Collect Usage Data, Collect Server Performance Data, and Small > Business Server - Server Status Reports - NameOfReport. > > The task Collect Usage Data is scheduled to run at 4:30 AM every day by > default. It's possible that when you viewed the report the VPN access > initialized by the 3rd party was not collected. > > In Server Management, check the server usage report again, does it show > that VPN access? > > The following articles should help: > > 834120 TechNet Support WebCast: Monitoring features in Microsoft Windows > Small Business Server 2003 > http://support.microsoft.com/?id=834120 > > For more information about monitoring and reporting features in SBS 2003, > please also refer to Help and Support Center: on the SBS server, click > Start, click Help and Support, and then click "Monitor your server" in the > Help Contents list. > > Hope this helps. If the issue persists, please help gather the following > information: > > 1. Can all remote access be seen in server usage report or just some > specific users cannot be seen? > > 2. Can you see remote connections detailed information in RWW that you > cannot see in the mail report? > > 3. Please gather the RAS log (IASLOG.LOG or INYYMMDD.LOG locate in > %windir%\system32\LogFiles) and send to my working mailbox > v-innjin(a)microsoft.com > > Note: Please tell me the user name who initiated the accesses that were > missing from the report. > > More information: > > Monitoring Your Server > http://www.microsoft.com/technet/prodtechnol/sbs/2003/support/1f99edc1-98ef- > 482d-a87b-9ce72a5117f4.mspx?mfr=true > > I appreciate your time. I am happy to be of assistance to you and look > forward to your reply. > > Have a nice day! > > Best regards, > > Inn Jin (MSFT) > > Microsoft CSS Online Newsgroup Support > > Get Secure! - www.microsoft.com/security > ===================================================== > This newsgroup only focuses on SBS technical issues. If you have issues > regarding other Microsoft products, you'd better post in the corresponding > newsgroups so that they can be resolved in an efficient and timely manner. > You can locate the newsgroup here: > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx > > When opening a new thread via the web interface, we recommend you check > the > "Notify me of replies" box to receive e-mail notifications when there are > any updates in your thread. When responding to posts via your newsreader, > please "Reply to Group" so that others may learn and benefit from your > issue. > > Microsoft engineers can only focus on one issue per thread. Although we > provide other information for your reference, we recommend you post > different incidents in different threads to keep the thread clean. In > doing > so, it will ensure your issues are resolved in a timely manner. > > For urgent issues, you may want to contact Microsoft CSS directly. Please > check http://support.microsoft.com for regional support phone numbers. > Any input or comments in this thread are highly appreciated. > ===================================================== > This posting is provided "AS IS" with no warranties, and confers no > rights. >
From: "Inn Jin [MSFT]" on 24 Jan 2007 04:42 Hi Neil, Thank you for upgrading, From the log files you send to me, I did see entries in it, if your server usage report didn't show this connections, that may be the issue with the monitoring component. Hence you need to run the wizard or reinstall the monitoring component. I understand you don't want to lose the old data, please notice that, Monitoring component functions as a collector, it just collects the data from the different places, such as the exchange database etc. The original data are restoring in other databases instead of monitoring database. When you reinstall the monitoring components, you may lost the old data, but Monitoring component will query these databases again, the old data will be queried and will be copied to the new monitoring database again. Therefore, you don't worry about the loss of old data, because they were there. Back to the issue. Please try the following steps below. Step 1 ============ Rerun Set up Monitoring Reports and Alerts wizard by Server management -> Monitoring and Reporting -> Set up Monitoring Reports and Alerts -> Modify existing settings. Follow the wizard to finish, then test the issue again. Step 2 ============ Reinstall the Monitoring component by Server management -> Monitoring and Reporting -> Set up Monitoring Reports and Alerts -> Reinstall monitoring features. After reinstalling, test the issue again. If the issue still exists, please gather the following information: 1. A day's INYYMMDD.LOG locate in %windir%\system32\LogFiles, A copy mail of Server usage report mail on the same day, screenshot of the Server usage report in RWW on that day. Send them to me at v-innjin(a)microsoft.com 2. Download and run the setup MPS report tool on the SBS 2003 server. a. Visit http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9 15706/MPSRPT_SETUPPerf.exe to download the file. b. Run the MPSRPT_SETUPPerf.exe on the server box. c. Wait for 10~15 minutes. d. Open Windows explorer, navigate to %SYSTEMROOT%\MPSReports\Setup\Reports\cab e. Send the .cab file directly to me at v-innjin(a)microsoft.com for further analysis. I appreciate your effort and time on this issue. I am happy to be of assistance to you and look forward to your reply. Have a nice day! Best regards, Inn Jin (MSFT) Microsoft CSS Online Newsgroup Support Get Secure! - www.microsoft.com/security ===================================================== This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx When opening a new thread via the web interface, we recommend you check the "Notify me of replies" box to receive e-mail notifications when there are any updates in your thread. When responding to posts via your newsreader, please "Reply to Group" so that others may learn and benefit from your issue. Microsoft engineers can only focus on one issue per thread. Although we provide other information for your reference, we recommend you post different incidents in different threads to keep the thread clean. In doing so, it will ensure your issues are resolved in a timely manner. For urgent issues, you may want to contact Microsoft CSS directly. Please check http://support.microsoft.com for regional support phone numbers. Any input or comments in this thread are highly appreciated. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights.
From: "Inn Jin [MSFT]" on 26 Jan 2007 09:52
Hi Neil, Thank you for reply, please monitoring your server for a period of time, if you have update, feel free to let me know! Have a nice day! Best regards, Inn Jin (MSFT) Microsoft CSS Online Newsgroup Support Get Secure! - www.microsoft.com/security ===================================================== This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx When opening a new thread via the web interface, we recommend you check the "Notify me of replies" box to receive e-mail notifications when there are any updates in your thread. When responding to posts via your newsreader, please "Reply to Group" so that others may learn and benefit from your issue. Microsoft engineers can only focus on one issue per thread. Although we provide other information for your reference, we recommend you post different incidents in different threads to keep the thread clean. In doing so, it will ensure your issues are resolved in a timely manner. For urgent issues, you may want to contact Microsoft CSS directly. Please check http://support.microsoft.com for regional support phone numbers. Any input or comments in this thread are highly appreciated. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights. |