IRM Lost Credentials
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From: Paul Qu Paul on 19 Nov 2009 19:37 Me two, I from China, we have 4-5 reports in MSDN Chinses Forum. I called MS service department for help, but they said they won't prvide me with free help becasue MS IRM software is free. Unless I'm willing to pay 150 yuan (about $20). Actually, my documents are much more valueable than $20, who will pay for my loss? "Bernard Jammet" wrote: > On Nov 18, 4:19 pm, Paul E. Brown Jr. <Paul E. Brown > J...(a)discussions.microsoft.com> wrote: > > I have an excel spreadsheet protected by IRM with my Passport ID. I have used > > this document almost daily for a long time with no issues and today it says I > > do not have access. How can a spreadsheet lose its credentials and is there > > anyway for me to get them back? It asks if I want to request permission from > > myself but when I click Yes it just opens an e-mail with my address in the > > "to:" line. > > I am experiencing the exact same problem Workbook protected by IRM > advising that I do not have the credentials that allow to open this > workbook? it started on November 18, I would appreciate any > recommendations this is a very important excell file. > Thank You > . >
From: rc_martensen on 20 Nov 2009 06:42 I am having the same problem also here from Brazil. My excel files do not open with my credential in any computer. Please see more details in my questions in the Windows Forum link below: http://social.answers.microsoft.com/Forums/en-US/msestart/thread/2b6b8544-5ad7-43dd-a465-b06ac3feeeb2 The files are VERY important for me and who will fix that? -- rc_martensen ------------------------------------------------------------------------ rc_martensen's Profile: http://forums.techarena.in/members/156520.htm View this thread: http://forums.techarena.in/ms-office-support/1272749.htm http://forums.techarena.in
From: Schuyler Bain on 20 Nov 2009 09:45 On Nov 20, 6:42 am, rc_martensen <rc_martensen.41y...(a)DoNotSpam.com> wrote: > I am having the same problem also here from Brazil. My excel files do > not open with my credential in any computer. Please see more details in > my questions in the Windows Forum link below: > > http://social.answers.microsoft.com/Forums/en-US/msestart/thread/2b6b... > > The files are VERY important for me and who will fix that? > > -- > rc_martensen > ------------------------------------------------------------------------ > rc_martensen's Profile:http://forums.techarena.in/members/156520.htm > View this thread:http://forums.techarena.in/ms-office-support/1272749.htm > > http://forums.techarena.in I too am having this same issue.
From: cosmo on 20 Nov 2009 11:40 On 11ÔÂ20ÈÕ, ÉÏÎç9ʱ45·Ö, Schuyler Bain <jmyer...(a)gmail.com> wrote: > On Nov 20, 6:42 am, rc_martensen <rc_martensen.41y...(a)DoNotSpam.com> > wrote: > > > I am having the same problem also here from Brazil. My excel files do > > not open with my credential in any computer. Please see more details in > > my questions in the Windows Forum link below: > > >http://social.answers.microsoft.com/Forums/en-US/msestart/thread/2b6b... > > > The files are VERY important for me and who will fix that? > > > -- > > rc_martensen > > ------------------------------------------------------------------------ > > rc_martensen's Profile:http://forums.techarena.in/members/156520.htm > > View this thread:http://forums.techarena.in/ms-office-support/1272749.htm > > >http://forums.techarena.in > > I too am having this same issue. Global issue,ms's customer department did not give us an exactly answer by now.Just becuse IRM is a free services? about 4 days past,still no reply !
From: cosmo on 20 Nov 2009 12:09
On 11æ20æ¥, ä¸å8æ¶37å, Paul Qu <Paul Q...(a)discussions.microsoft.com> wrote: > Me two, I from China, we have 4-5 reports in MSDN Chinses Forum. > > I called  MS service department for help, but they said they won't prvide me > with free help becasue MS IRM software is free. Unless I'm willing to pay 150 > yuan (about $20). Actually, my documents are much more valueable than $20, > who will pay for my loss? > > > > "Bernard Jammet" wrote: > > On Nov 18, 4:19 pm, Paul E. Brown Jr. <Paul E. Brown > > J...(a)discussions.microsoft.com> wrote: > > > I have an excel spreadsheet protected by IRM with my Passport ID. I have used > > > this document almost daily for a long time with no issues and today it says I > > > do not have access. How can a spreadsheet lose its credentials and is there > > > anyway for me to get them back? It asks if I want to request permission from > > > myself but when I click Yes it just opens an e-mail with my address in the > > > "to:" line. > > > I am experiencing the exact same problem Workbook protected by IRM > > advising that I do not have the credentials that allow to open this > > workbook? it started on November 18, I would appreciate any > > recommendations this is a very important excell file. > > Thank You > > .- éè被å¼ç¨æå - > > - æ¾ç¤ºå¼ç¨çæå - å å¼ï¼ææçµè¯çæ¶åï¼å¾®è½¯çæå¡å°å§è¯´å³ä½¿äº¤é±ä¹æªå¿ è½è§£å³é®é¢ï¼ç°å¨çæ¥çç¡®å¦æ¤ã |