IRM Lost Credentials
in [Microsoft Office]
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From: ovidiubalan on 20 Nov 2009 22:12 On Nov 20, 12:09 pm, cosmo <cosmo...(a)gmail.com> wrote: > On 11æ20æ¥, ä¸å8æ¶37å, Paul Qu <Paul Q...(a)discussions.microsoft.com> > wrote: > > > > > > > Me two, I from China, we have 4-5 reports in MSDN Chinses Forum. > > > I called  MS service department for help, but they said they won't prvide me > > with free help becasue MS IRM software is free. Unless I'm willing to pay 150 > > yuan (about $20). Actually, my documents are much more valueable than $20, > > who will pay for my loss? > > > "Bernard Jammet" wrote: > > > On Nov 18, 4:19 pm, Paul E. Brown Jr. <Paul E. Brown > > > J...(a)discussions.microsoft.com> wrote: > > > > I have an excel spreadsheet protected by IRM with my Passport ID. I have used > > > > this document almost daily for a long time with no issues and today it says I > > > > do not have access. How can a spreadsheet lose its credentials and is there > > > > anyway for me to get them back? It asks if I want to request permission from > > > > myself but when I click Yes it just opens an e-mail with my address in the > > > > "to:" line. > > > > I am experiencing the exact same problem Workbook protected by IRM > > > advising that I do not have the credentials that allow to open this > > > workbook? it started on November 18, I would appreciate any > > > recommendations this is a very important excell file. > > > Thank You > > > .- éè被å¼ç¨æå - > > > - æ¾ç¤ºå¼ç¨çæå - > > å å¼ï¼ææçµè¯çæ¶åï¼å¾®è½¯çæå¡å°å§è¯´å³ä½¿äº¤é±ä¹æªå¿ è½è§£å³é®é¢ï¼ç°å¨çæ¥çç¡®å¦æ¤ã- Hide quoted text - > > - Show quoted text - I have the exact problem, with word documents. I tried on different machines, with different documents. Also I tried with a 2 weeks old virtual machine that doesn't have updates enabled. It obviously gets something form the IRM server that is not able to decrypt the document. If i create new documents today and I protect them, than it works fine. Microsoft took the access to my own documents and I'm mad. It behaves like there was a key; I gave the key to Microsoft and than it doesnât give me back my key, but rather another key. I wished I wouldâve been informed: "You may not be able to get to your information even if you know the password! Don't use Microsoft Information Rights Management to protect you files for any reason other than for entertainment and scientific curiosity!"
From: howeyb on 22 Nov 2009 02:49 Why is it that Microsoft isn't helping out with this IRM "lost credentials" problem? I, too, have suddenly been locked out of Word documents that were "protected" by Microsoft's Information Rights Management. These are critical files that I must be able to open - otherwise, I would not have used IRM for them. DUH! This obviously is a newly-developed problem, as we all somehow could access these files prior to Nov 18. Microsoft gurus - please answer! What's going on and how can it be fixed? Please help! -- howeyb ------------------------------------------------------------------------ howeyb's Profile: http://forums.techarena.in/members/157028.htm View this thread: http://forums.techarena.in/ms-office-support/1272749.htm http://forums.techarena.in
From: Steve Rindsberg on 22 Nov 2009 13:13 In article <howeyb.421mvc(a)DoNotSpam.com>, Howeyb wrote: > Why is it that Microsoft isn't helping out with this IRM "lost > credentials" problem? I, too, have suddenly been locked out of Word > documents that were "protected" by Microsoft's Information Rights > Management. These are critical files that I must be able to open - > otherwise, I would not have used IRM for them. DUH! This obviously is > a newly-developed problem, as we all somehow could access these files > prior to Nov 18. > > Microsoft gurus - please answer! What's going on and how can it be > fixed? Please help! This is indeed a horrible mess. But understand that Microsoft employees don't answer questions here ... we're all volunteers. Microsoft is no doubt aware of the problem; I expect they'll make the solution known when they know it.
From: pinsinhung on 22 Nov 2009 19:39 I have four excel document protect by IRM, two can open, two can't open ,the error is "lost credentials" MS online help said:"too complex,I can't help you "
From: howeyb on 22 Nov 2009 19:59
Thanks, Steve. Even though my problem isn't resolved, it's nice to know that somebody out there has faith that Microsoft would be willing to put some time/effort into a problem that has developed with free software. I hope you are right! -- howeyb ------------------------------------------------------------------------ howeyb's Profile: http://forums.techarena.in/members/157028.htm View this thread: http://forums.techarena.in/ms-office-support/1272749.htm http://forums.techarena.in |