IRM Lost Credentials
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From: Steve Rindsberg on 13 Dec 2009 11:32 Frankrober, howeyb, DocControl, anyone else with the problem ... A hotfix for 2003 problems was just released: <http://blogs.technet.com/office_sustained_engineering/archive/2009/12/12/ cannot-open-office-2003-documents-protected-with-rms-update.aspx> Would one or more of you give this a try and let the rest know if it helps? Thanks. In article <frankrober.431o3b(a)DoNotSpam.com>, Frankrober wrote: > I can't open my IRM-protected Word 2003 documents. The message is > "Unexpected error occurred. Try again later or contact your system > administrator." I am the system administrator. I have crucial > information in these documents that includes extraordinarily urgent > information. Is there any way to retrieve it? How did it suddenly > develop an unexpected error? The message comes up exclusively on my > IRM-protected documents. I installed IRM on another computer and I can't > open the documents on that computer either. For me, the problem started > today, December 11. I opened both documents yesterday. What can I do? > Can I pay somewhere to retrieve the docs?
From: Steve Rindsberg on 13 Dec 2009 12:35 Aha, beat me to it ... thanks, Bobby. In article <60CEBE4C-69C3-4AD3-8E3A-78A0EA10BE71(a)microsoft.com>, Bkolba wrote: > It appears that hofixes have been released to fix this issue, please see: > http://blogs.technet.com/office_sustained_engineering/archive/2009/12/12/cannot-open-office-2003-documents-protected-with-rms-update.aspx > > Hope the helps, > Bobby > > "howeyb" wrote: > > > > > At least you have hard copy back-ups. Lucky you! I, on the other hand, > > am not so lucky. We haven't been able to access some sensitive > > information for over a month now because of the info that's under a pile > > of IRM. Not sure what the most recent trouble is, but I haven't been > > able to get to it since mid-November... > > > > > > -- > > howeyb > > ------------------------------------------------------------------------ > > howeyb's Profile: http://forums.techarena.in/members/157028.htm > > View this thread: http://forums.techarena.in/ms-office-support/1272749.htm > > > > http://forums.techarena.in > > > > . > >
From: DocControl on 14 Dec 2009 09:57 Success! I am now going to remove IRM from these files and get with IT so I can place these files in an area that only I and my boss can get to. Thanks Bobby, Tom -- DocControl ------------------------------------------------------------------------ DocControl's Profile: http://forums.techarena.in/members/163076.htm View this thread: http://forums.techarena.in/ms-office-support/1272749.htm http://forums.techarena.in
From: frankrober on 14 Dec 2009 10:14
The link in the previous email did not work for me, perhaps because it was in multiple lines (not sure). However, I used the link that came in my email notification, which worked: http://blogs.technet.com/office_sustained_engineering/archive/2009/12/12/cannot-open-office-2003-documents-protected-with-rms-update.aspx (that's on 2 lines in this note, but it's one url). Eventually, I downloaded the hot fix, which I now have on a folder on my computer. However, I did not install it, because it came with so many warnings about it's being preliminary and having the possibility of causing other problems, with the recommendation to wait for the next Office 2003 Service Pack, when the hotfix compatibility will be assured. I had gotten lucky over the weekend. For reasons I'm not sure of, the copies of my IRM-protected files that were on my home computer (where I'd also installed IRM so I could open them in the past) did open. After saying a thank you prayer to every deity in the universe, I copied the contents of the protected files and pasted them in their entirety into non-protected, blank documents and saved them. Those new (unprotected) files open on all my computers, and I don't think I will be using IRM again. I certainly won't use it before the service pack update. -- frankrober ------------------------------------------------------------------------ frankrober's Profile: http://forums.techarena.in/members/163040.htm View this thread: http://forums.techarena.in/ms-office-support/1272749.htm http://forums.techarena.in |