giffgaff = con-con
in [UK Mobile]
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From: Steve Terry on 17 Mar 2010 22:56 "andy" <andy.ggrps(a)googlemail.com> wrote in message news:374469ee-b6b2-4fc0-8e35-f0013f681ba3(a)r27g2000yqn.googlegroups.com... On 18 Mar, 00:43, Martin Jay <mar...(a)spam-free.org.uk> wrote: > On Thu, 18 Mar 2010 00:07:32 +0000, Martin Jay > > <mar...(a)spam-free.org.uk> wrote: <snip> >you are still persisiting with complaining that giffgaff has done >nothing to help, whioch is untrue as they have identified the service >and offered to help you claim your money back > > The fact is giffgaff along with 3, Orange and O2 have done nothing to prevent reverse charge scammers from attaching charges to customers bills Giffgaff like to act like they are some new fair deal network, if they want to earn that reputation instead of just acting it they have to at least copy T Mobile and Vodas opt out. What would be revolutionary would be for them to go further and offer opt in. Steve Terry -- Get a free Three 3pay Sim with �2 bonus after �10 top up http://freeagent.three.co.uk/stand/view/id/5276
From: Martin Jay on 17 Mar 2010 07:30 On Wed, 17 Mar 2010 10:30:00 -0000, "Brian Gregory [UK]" <ng(a)bgdsv.co.uk> wrote: >"Martin Jay" <martin(a)spam-free.org.uk> wrote in message >news:812.1268815966.20100317(a)spam-free.org.uk... >>On Tue, 16 Mar 2010 18:42:47 -0700 (PDT), andy >><andy.ggrps(a)googlemail.com> wrote: >> I have complained. I have complained to the company that charged me: >> con-con giffgaff. It's not up to me go running around begging for a >> refund from a third party I have no relationship with. >I tried it once. They were expert in fobbing me off with lies, swearing at >me, threatening me and accusing *me* of harassment. Oh well, I've made a complaint to PhonePayPlus. I've never done that before, so it'll be interesting to see how effective they are and what they do. I don't have high hopes. I received this error during the process... ----- Begin Quote ----- Sorry – the page you are looking for has been moved, or is no longer available. * If it was a specific PhonepayPlus adjudication you were looking for, please click here to search our adjudications database. ----- End Quote ----- It's all a bit annoying and I'm left feeling as though it's my fault and, to be honest, a little powerless about the whole thing. Here's another response from the con-con giffgaff forum, see <http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/giffgaff-con-con/td-p/6538/highlight/false/page/2;jsessionid=956E02F3F7BC2035677C88CF01B65925>: ----- Begin Quote ----- You just don't get it do you? Do you expect GG to give everyone a call to make sure they really have subscribed to a premium rate text services? Get real! You HAVE been conned. Certainly. BUT, it's not GG doing the conning here. As I said, you need to take responsibility and take this up with the originator of the text. GG have given you guidance on how to do that - but it seems you still want your bottom wiping. It might not be your fault, but it IS your responsibility. ----- End Quote ----- It appears I'm responsible for being conned. It's always the victim's fault... :( -- Martin Jay Back the Ban: <http://www.backtheban.com/> League Against Cruel Sports: <http://www.league.org.uk/>
From: Martin Jay on 18 Mar 2010 10:22 On Wed, 17 Mar 2010 18:24:55 -0700 (PDT), andy <andy.ggrps(a)googlemail.com> wrote: >more bullshit > >you shortened the quote, and my very next post asked if you'd read the >middle sentence in it > >then I quoted that quote, said there were three sentences, and which >was the middle of those three Lots of quoting of quoting, which gets confusing. I simply asked for clarification. That doesn't make me a liar. I'm still not sure whether you meant the middle sentence of your original five or the three I quoted. But you seem confused about it yourself now. >I really can't figure out why you find it such a thrill to spend hours >on this, abusing and rebutting every single offer of help, then >whining that there was nobody willing to help Because, as I keep highlighting, the contract is between myself and con-con giffgaff. The fact they've allowed a third party to put their sticky paws into my account shouldn't be my problem. Presumably you have little or no understanding of contract law? >it was suggested to you that contacting the number provider would help >glea info on the identity of the service subscribed to, but you >wouldn't have that either I have no contract or relationship with them, whereas con-con giffgaff presumably does because they handed over some of my account balance to them. I have, since, contacted them and should receive a response within the next 24 hours. Hopefully a cheque for GBP5.10 will be in the post and on its way to me by then. >you are still persisiting with complaining that giffgaff has done >nothing to help, whioch is untrue as they have identified the service >and offered to help you claim your money back Yes, con-con giffgaff have lied to me, said it's not their fault and suggested I go begging for a refund to a third party. Obviously customer service isn't a high priority for them, which is presumably why they rely on people in their caring, sharing, online community to show the world their ignorance of customer service and everything else. >even then, you were still ranting on very recently about having to >wait for 3 months to hear from Phonepayplus, when you're evidently too >arrogant or too lazy to simply phone up PlanetCalling and ask them for >a refund Done that... waiting for reply and cheque to arrive in post. >and through all of this, let's not forget that there is a reasonable >chance you actually received a message, and then there's just a chance >that it would have thanked you for subscribing, and named itself > >if so, all your demands that giffgaff sort this out would be somewhat >perverse if you sat back and let them make the effort to discover >something you may well have known all along Of course. It's all my fault. After all, I'm only the customer who's been conned out of GBP5.10. And you're as wrong about me receiving a text message from PlanetCalling thanking me for subscribing to their service as you are about virtually everything else you've written. -- Martin Jay Back the Ban: <http://www.backtheban.com/> League Against Cruel Sports: <http://www.league.org.uk/>
From: Martin Jay on 18 Mar 2010 16:04 On Wed, 17 Mar 2010 18:24:55 -0700 (PDT), andy <andy.ggrps(a)googlemail.com> wrote: >even then, you were still ranting on very recently about having to >wait for 3 months to hear from Phonepayplus, when you're evidently too >arrogant or too lazy to simply phone up PlanetCalling and ask them for >a refund I've contacted PlanetCalling. They don't appear to have any record of me even subscribing to their service. So, I've been charged a fiver for a premium rate text message that con-con giffgaff have no record of me requesting and the sender has no record of sending. Of course this matter is (hopefully) being investigated by PhonepayPlus. Let's hope they get further with it than I've been able to. It's not so much a matter of me being lazy, it's just that I knew everyone would pass the buck and deny knowledge and responsibly. And, at the end of the day, the onus is on con-con giffgaff to bill accurately and deal with problems, such as this, when they crop up. Copy of email received from PlanetCalling: ----- Begin Quote ----- Good afternoon Martin, May I just advise that I passed this onto our website technician to check as I cannot see any active or cancelled subscription under you mobile phone number provided. Can I ask if you have an RBID number so we can check this on the system to try and find proof of a charge on your number. Can I also just inform you that for you to be charged a premium rate someone must have text our service to subscribe as we do not have the facility to randomly send the text with the service details without subscription first. If you have any pin numbers which were sent to you, which you should have if you have been charged, can you also forward this through. Unfortunately without either of these, there is no record of you subscribing on our system, so there is no proof you have been charged for us to refund you. Regards Amy ----- End Quote ----- -- Martin Jay Back the Ban: <http://www.backtheban.com/> League Against Cruel Sports: <http://www.league.org.uk/>
From: andy on 18 Mar 2010 22:08
On 18 Mar, 14:22, Martin Jay <mar...(a)spam-free.org.uk> wrote: > On Wed, 17 Mar 2010 18:24:55 -0700 (PDT), andy > > <andy.gg...(a)googlemail.com> wrote: > >and through all of this, let's not forget that there is a reasonable > >chance you actually received a message, and then there's just a chance > >that it would have thanked you for subscribing, and named itself > > >if so, all your demands that giffgaff sort this out would be somewhat > >perverse if you sat back and let them make the effort to discover > >something you may well have known all along > > Of course. It's all my fault. After all, I'm only the customer who's > been conned out of GBP5.10. > > And you're as wrong about me receiving a text message from > PlanetCalling thanking me for subscribing to their service as you are > about virtually everything else you've written. > -- So what does the message you received actually say? |