giffgaff = con-con
in [UK Mobile]
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From: Martin Jay on 25 Mar 2010 20:22 On Thu, 18 Mar 2010 19:08:37 -0700 (PDT), andy <andy.ggrps(a)googlemail.com> wrote: >On 18 Mar, 14:22, Martin Jay <mar...(a)spam-free.org.uk> wrote: >>And you're as wrong about me receiving a text message from >>PlanetCalling thanking me for subscribing to their service as you are >>about virtually everything else you've written. >So what does the message you received actually say? I don't recall receiving one, and the alleged sender (PlanetCalling) doesn't have a record of my having subscribed to their service. PlanetCalling had this to say: "May I just advise that I passed this onto our website technician to check as I cannot see any active or cancelled subscription under you mobile phone number provided." PlanetCalling also refute the allegation made by giffgaff, and others in giffgaff's forums, that it's possible to sign up to their premium rate service via their website: "Can I also just inform you that for you to be charged a premium rate someone must have text our service to subscribe as we do not have the facility to randomly send the text with the service details without subscription first." giffgaff have already confirmed that I didn't subscribe to PlanetCalling's service by SMS: "Based solely on you call records there is no history of you requesting this service..." Oh, and giffgaff have began removing my messages from their forums. Out of interest, do you still stand behind your statements that this is "bullshit" and that I'm "arrogant or too lazy?" It seems to me that I've done everything that was requested of me and got nowhere. I'm still GBP5.10 out of pocket. One of giffgaff's representatives has since agreed to take this case on, but I've had to shout loud and be very persistent to get them to take notice. giffgaff should have been on this from the day I raised the matter with them. However, their initial response was "This is a legitimate charge..." It's not looking quite so "legitimate" now, is it? All this could happen to you or any other giffgaff customer. Are you still a happy giffgaff bunny? -- Martin Jay Back the Ban: <http://www.backtheban.com/> League Against Cruel Sports: <http://www.league.org.uk/>
From: Martin Jay on 6 Apr 2010 08:52
On Tue, 16 Mar 2010 21:18:11 +0000, Martin Jay <martin(a)spam-free.org.uk> wrote: >Well, well, well. Despite all it's community based fully charm, >giffgaff is just another con. > >A few days ago I noticed my giffgaff balance had unexpectedly dropped >by GBP5, so I sent an email requesting a refund. > >Surprise, surprise it transpires that giffgaff have charged me for an >unrequested premium rate text message that was sent from a third >party. I had hoped the premium rate text message business had put its >house in order, but it appears not. And, sadly, it also appears that >mobile networks and their resellers are happy to cuddle up in bed with >premium rate text message thieves. I'm in shock! :) I received this email, presumably from 2ergo although it doesn't specifically say it is: ----- Begin Quote ----- Thank you for your recent email. I have tried to call you today but unfortunately I had no joy. Cellserv will refund you �6.00 within 28 days by postal order to the address provided below. ----- End Quote ----- So, the good news is that it appears I'm going to get a refund. I'm still of the opinion that giffgaff should have dealt with this problem directly. I think this case has raised some serious issues about the way the whole premium rate SMS system works. But most of us here were already aware of them. :( -- con-con giffgaff: <http://www.spam-free.org.uk/giffgaff/> |