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From: Rowland McDonnell on 17 Feb 2010 21:08 David Kennedy <davidkennedy(a)nospamherethankyou.invalid> wrote: > zoara wrote: > > David Kennedy<davidkennedy(a)nospamherethankyou.invalid> wrote: > >> zoara wrote: > >>> > >>> Mobile phone companies are all arseholes. > >>> > >> > >> The voice of experience... > > > > Yep. Having worked for one of them, > > That's what I meant. > > I fail to understand why these people can't grasp the idea that if they > A) provided a quality service at a reasonable price and B) had good > customer service they would clean up. It seems simple to me. That's what Sinclair did. One reason Sinclair and the other British micro makers died is that they did spend the money on half-decent customer service - and so their margins suffered, and the US firms with bad customer service took over. Rowland. -- Remove the animal for email address: rowland.mcdonnell(a)dog.physics.org Sorry - the spam got to me http://www.mag-uk.org http://www.bmf.co.uk UK biker? Join MAG and the BMF and stop the Eurocrats banning biking
From: Richard Tobin on 17 Feb 2010 21:43 In article <1je3791.14uyxcux7m7i8N%real-address-in-sig(a)flur.bltigibbet.invalid>, Rowland McDonnell <real-address-in-sig(a)flur.bltigibbet.invalid> wrote: >That's what Sinclair did. One reason Sinclair and the other British >micro makers died is that they did spend the money on half-decent >customer service What??? Did you live in some alternate 70s and 80s? This is the Sinclair who never made a product that didn't fall to bits within a month of purchase, assuming that the bits could be forced together in the first place - it's not for nothing that many of them were sold as kits. Who advertised products that were never available, or were months late. The only reason Sinclair didn't collapse sooner and more often is that it was bailed out with taxpayers' money while Sinclair himself ranted about the evils of socialism. Sinclair was British industry at its very worst. -- Richard -- Please remember to mention me / in tapes you leave behind.
From: Chris Ridd on 18 Feb 2010 01:32 On 2010-02-17 23:10:21 +0000, Peter Ceresole said: > Chris Ridd <chrisridd(a)mac.com> wrote: > >>> Well of course. They're Swiss. >> >> They sound more Finnish. > > That's what I thought until a Swiss friend got us into a New York hotel > via a Kuoni booking- we had nothing to do with them otherwise. > > Maybe it was just a Kuoni Swiss office, but I didn't think it was. I > agree that the name *sounds* Finnish. It sounds like "Suomi", which I think is Finnish for Finland? But according to <http://en.wikipedia.org/wiki/Kuoni_Travel> Kuoni's actually from er, Dorking. Though they're now Swiss-based. > Anyway, Helsinki is one of my favourite places; oh! That Railway > station! So Finnish would do fine. Dare I ask if Helsinki train station has a webcam? :-) -- Chris
From: D.M. Procida on 18 Feb 2010 03:07 Rowland McDonnell <real-address-in-sig(a)flur.bltigibbet.invalid> wrote: > One reason Sinclair and the other British micro makers died is that they > did spend the money on half-decent customer service I think you're looking back fondly at a past that never really existed. The customer in those days was generally the last thing on anyone's mind. Daniele
From: David Kennedy on 18 Feb 2010 04:14
zoara wrote: > David Kennedy<davidkennedy(a)nospamherethankyou.invalid> wrote: >> zoara wrote: >>> David Kennedy<davidkennedy(a)nospamherethankyou.invalid> wrote: >>>> zoara wrote: >>>>> >>>>> Mobile phone companies are all arseholes. >>>>> >>>> >>>> The voice of experience... >>> >>> Yep. Having worked for one of them, >> >> That's what I meant. > > I know - I was clarifying for anyone who didn't know. iPhone-forced > brevity can be a curse... > I knew you knew. It confused me... > >> I fail to understand why these people can't grasp the idea that if >> they A) provided a quality service at a reasonable price and B) had >> good customer service they would clean up. It seems simple to me. > > It does. I suspect - again having worked for one of them - that the > companies are too large and too entrenched in the way they do things to > achieve such a change. I think it will take an upstart to shake things > up - the MVNOs had a chance but blew it (perhaps through brand trust or > forced prices?) They try too hard and make life too complicated. -- David Kennedy http://www.anindianinexile.com |