iPhone
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From: David Kennedy on 17 Feb 2010 12:40 Graham J wrote: > "Sak Wathanasin"<sw(a)nan.co.uk> wrote in message > news:986c9028-7918-4010-9aa6-99f77bb9c373(a)z19g2000yqk.googlegroups.com... >> On 17 Feb, 10:29, David Kennedy >> <davidkenn...(a)nospamherethankyou.invalid> wrote: >> >>> I fail to understand why these people can't grasp the idea that if they >>> A) provided a quality service at a reasonable price and B) had good >>> customer service they would clean up. It seems simple to me. > > If you provide A then you probably don't need B. Indeed I have long thought > that the customer service should be a freefone line into the MD's office. > If it ever rings it indicates a design fault with the product. Having said > that, it doesn't allow for stoopid users! It also doesn't allow for a faulty product or a breakdown in the service provided. But, both are [or should be] easily rectified by a good customer service department. If the product is faulty then replace/repair it; if there is a service breakdown then apologise and offer compensation either as a reduction in charges or as an extra to the existing package. Simple. I used Kuoni for a holiday some years ago and, when the return flight was cancelled, they provided us with a choice of alternative flights and accommodation until the day of departure. No hassle, no quibbles just a simple question, what would we prefer from the available alternatives. Excellent. And yes, I have used them since and will be happy to use them in the future. -- David Kennedy http://www.anindianinexile.com
From: Peter Ceresole on 17 Feb 2010 13:13 David Kennedy <davidkennedy(a)nospamherethankyou.invalid> wrote: > I used Kuoni for a holiday some years ago and, when the return flight > was cancelled, they provided us with a choice of alternative flights and > accommodation until the day of departure. No hassle, no quibbles just a > simple question, what would we prefer from the available alternatives. > Excellent. And yes, I have used them since and will be happy to use them > in the future. Well of course. They're Swiss. -- Peter
From: zoara on 17 Feb 2010 17:14 David Kennedy <davidkennedy(a)nospamherethankyou.invalid> wrote: > zoara wrote: > > David Kennedy<davidkennedy(a)nospamherethankyou.invalid> wrote: > >> zoara wrote: > >>> > >>> Mobile phone companies are all arseholes. > >>> > >> > >> The voice of experience... > > > > Yep. Having worked for one of them, > > That's what I meant. I know - I was clarifying for anyone who didn't know. iPhone-forced brevity can be a curse... > I fail to understand why these people can't grasp the idea that if > they A) provided a quality service at a reasonable price and B) had > good customer service they would clean up. It seems simple to me. It does. I suspect - again having worked for one of them - that the companies are too large and too entrenched in the way they do things to achieve such a change. I think it will take an upstart to shake things up - the MVNOs had a chance but blew it (perhaps through brand trust or forced prices?) -z- -- email: nettid1 at fastmail dot fm
From: Chris Ridd on 17 Feb 2010 17:49 On 2010-02-17 18:13:38 +0000, Peter Ceresole said: > David Kennedy <davidkennedy(a)nospamherethankyou.invalid> wrote: > >> I used Kuoni for a holiday some years ago and, when the return flight >> was cancelled, they provided us with a choice of alternative flights and >> accommodation until the day of departure. No hassle, no quibbles just a >> simple question, what would we prefer from the available alternatives. >> Excellent. And yes, I have used them since and will be happy to use them >> in the future. > > Well of course. They're Swiss. They sound more Finnish. -- Chris
From: Peter Ceresole on 17 Feb 2010 18:10
Chris Ridd <chrisridd(a)mac.com> wrote: > > Well of course. They're Swiss. > > They sound more Finnish. That's what I thought until a Swiss friend got us into a New York hotel via a Kuoni booking- we had nothing to do with them otherwise. Maybe it was just a Kuoni Swiss office, but I didn't think it was. I agree that the name *sounds* Finnish. Anyway, Helsinki is one of my favourite places; oh! That Railway station! So Finnish would do fine. -- Peter |