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From: David Kennedy on 17 Feb 2010 09:13 Graeme wrote: > > Because in the boom years all they had to do was stand there and take the > money, service didn't come in to it. The punters snatched the phones out > of their hands as quickly as they could unwrap them. Now the market has > matured they can't cope with the concept. > We've moved on a few years though since then. And, with all the flack generated about bad service, poor coverage etc. etc. you would think they might just wise up a little... -- David Kennedy http://www.anindianinexile.com
From: David Kennedy on 17 Feb 2010 09:14 Sak Wathanasin wrote: > On 17 Feb, 10:29, David Kennedy > <davidkenn...(a)nospamherethankyou.invalid> wrote: > >> I fail to understand why these people can't grasp the idea that if they >> A) provided a quality service at a reasonable price and B) had good >> customer service they would clean up. It seems simple to me. > > It's expensive, and kills your margin. Besides, anyone who has half a > brain doesn't stay in customer services/tech support for long: who > wants to be yelled at all day for something they haven't done or have > any control over if they can help it? Hence my comment about quality service. The two go hand in hand. And, if they were at all concerned then customer service wouldn't be difficult. -- David Kennedy http://www.anindianinexile.com
From: Graeme on 17 Feb 2010 09:47 In message <LaWdnfO2U5cVZObWnZ2dnUVZ8tFi4p2d(a)brightview.co.uk> David Kennedy <davidkennedy(a)nospamherethankyou.invalid> wrote: > Graeme wrote: > > > > Because in the boom years all they had to do was stand there and take the > > money, service didn't come in to it. The punters snatched the phones out > > of their hands as quickly as they could unwrap them. Now the market has > > matured they can't cope with the concept. > > > > We've moved on a few years though since then. And, with all the flack > generated about bad service, poor coverage etc. etc. you would think > they might just wise up a little... > If only. -- Graeme Wall My genealogy website <www.greywall.demon.co.uk/genealogy/>
From: Peter Ceresole on 17 Feb 2010 11:08 Elliott Roper <nospam(a)yrl.co.uk> wrote: > > Only if your tastes run to- oh, never mind. > > What *would* you do without the Horrocks for a straight man Peter? Waddya mean? In his own field, Horrocks is surely a positive errrr... Morecambe? -- Peter
From: Graham J on 17 Feb 2010 12:15
"Sak Wathanasin" <sw(a)nan.co.uk> wrote in message news:986c9028-7918-4010-9aa6-99f77bb9c373(a)z19g2000yqk.googlegroups.com... > On 17 Feb, 10:29, David Kennedy > <davidkenn...(a)nospamherethankyou.invalid> wrote: > >> I fail to understand why these people can't grasp the idea that if they >> A) provided a quality service at a reasonable price and B) had good >> customer service they would clean up. It seems simple to me. If you provide A then you probably don't need B. Indeed I have long thought that the customer service should be a freefone line into the MD's office. If it ever rings it indicates a design fault with the product. Having said that, it doesn't allow for stoopid users! -- Graham J |