giffgaff: thieving, lying, scum
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From: Martin Jay on 25 Mar 2010 09:46 My on-going problems with the thieving, lying, scum at giffgaff continue. See <http://groups.google.com/group/uk.telecom.mobile/browse_thread/thread/3bc805979223720e#> or Usenet article <806.1268774293.20100316(a)spam-free.org.uk> onwards. I've given up on them now. Initially they said I'd subscribed to a premium rate text service, then they said I didn't, and now I've kicked up some fuss about it they've suddenly decided I did again. Incidentally there wasn't a word document attached to the email I've included below. Presumably they're making up evidence as they go along now. Oh, and the company they initially fingered as the sender of the premium rate text may not have sent it. Great! I also asked the thieving, lying, scum at giffgaff to permanently block incoming premium rate text messages to my account. Guess what. They said they'd get back to me about it and then didn't bother. The matter is with PhonepayPlus at the moment. As there now appears to be no record of who sent the mysterious premium rate text message, I didn't request it and didn't even receive it, I don't know how far I'll get with them. From Shaun @ the thieving, lying, scum giffgaff team: ----- Begin Quote ----- Hi Martin I have had a further update from our technical team and have attached an word document and I hope you can view. On the document I have a response from our technical team that basically advises that the text you sent was to 82032. I have looked into this further and although Simon stated that this was with Planet it may have been to any company that uses the 82032 short code. I will leave this case open and waiting for you to reply. I have been advised to close this as we are sure that these text have been sent but I want you to know that we do care and we are doing our upmost to sort out what we can. Thanks again Shaun @ The giffgaff team ----- End Quote ----- -- Martin Jay Back the Ban: <http://www.backtheban.com/> League Against Cruel Sports: <http://www.league.org.uk/>
From: andy on 25 Mar 2010 18:46 On 25 Mar, 13:46, Martin Jay <mar...(a)spam-free.org.uk> wrote: > My on-going problems with the thieving, lying, scum at giffgaff > continue. > > See > <http://groups.google.com/group/uk.telecom.mobile/browse_thread/thread...> > or Usenet article <806.1268774293.20100...(a)spam-free.org.uk> onwards. > > I've given up on them now. > > Initially they said I'd subscribed to a premium rate text service, > then they said I didn't, and now I've kicked up some fuss about it > they've suddenly decided I did again. Incidentally there wasn't a > word document attached to the email I've included below. Presumably > they're making up evidence as they go along now. > > Oh, and the company they initially fingered as the sender of the > premium rate text may not have sent it. > > Great! > > I also asked the thieving, lying, scum at giffgaff to permanently > block incoming premium rate text messages to my account. Guess what. > They said they'd get back to me about it and then didn't bother. > > The matter is with PhonepayPlus at the moment. As there now appears > to be no record of who sent the mysterious premium rate text message, > I didn't request it and didn't even receive it, I don't know how far > I'll get with them. > > From Shaun @ the thieving, lying, scum giffgaff team: > > ----- Begin Quote ----- > > Hi Martin > > I have had a further update from our technical team and have attached > an word document and I hope you can view. > > On the document I have a response from our technical team that > basically advises that the text you sent was to 82032. > > I have looked into this further and although Simon stated that this > was with Planet it may have been to any company that uses the 82032 > short code. > > I will leave this case open and waiting for you to reply. I have been > advised to close this as we are sure that these text have been sent > but I want you to know that we do care and we are doing our upmost to > sort out what we can. > > Thanks again > Shaun @ The giffgaff team > > ----- End Quote ----- > -- For whatever reason and by whatever means, your phone number has been subscribed to some service using that number. That does not of itself make this company a set of thieving lying scum, as per your allegation. There are some details you yourself appear to be withholding: for instance, what did the message say which confirmed your subscription to the service in question?
From: andy on 25 Mar 2010 18:53 On 25 Mar, 22:46, andy <andy.gg...(a)googlemail.com> wrote: > On 25 Mar, 13:46, Martin Jay <mar...(a)spam-free.org.uk> wrote: > > > > > > > My on-going problems with the thieving, lying, scum at giffgaff > > continue. > > > See > > <http://groups.google.com/group/uk.telecom.mobile/browse_thread/thread....> > > or Usenet article <806.1268774293.20100...(a)spam-free.org.uk> onwards. > > > I've given up on them now. > > > Initially they said I'd subscribed to a premium rate text service, > > then they said I didn't, and now I've kicked up some fuss about it > > they've suddenly decided I did again. Incidentally there wasn't a > > word document attached to the email I've included below. Presumably > > they're making up evidence as they go along now. > > > Oh, and the company they initially fingered as the sender of the > > premium rate text may not have sent it. > > > Great! > > > I also asked the thieving, lying, scum at giffgaff to permanently > > block incoming premium rate text messages to my account. Guess what. > > They said they'd get back to me about it and then didn't bother. > > > The matter is with PhonepayPlus at the moment. As there now appears > > to be no record of who sent the mysterious premium rate text message, > > I didn't request it and didn't even receive it, I don't know how far > > I'll get with them. > > > From Shaun @ the thieving, lying, scum giffgaff team: > > > ----- Begin Quote ----- > > > Hi Martin > > > I have had a further update from our technical team and have attached > > an word document and I hope you can view. > > > On the document I have a response from our technical team that > > basically advises that the text you sent was to 82032. > > > I have looked into this further and although Simon stated that this > > was with Planet it may have been to any company that uses the 82032 > > short code. > > > I will leave this case open and waiting for you to reply. I have been > > advised to close this as we are sure that these text have been sent > > but I want you to know that we do care and we are doing our upmost to > > sort out what we can. > > > Thanks again > > Shaun @ The giffgaff team > > > ----- End Quote ----- > > -- > > For whatever reason and by whatever means, your phone number has been > subscribed to some service using that number. > > That does not of itself make this company a set of thieving lying > scum, as per your allegation. > > There are some details you yourself appear to be withholding: for > instance, what did the message say which confirmed your subscription > to the service in question?- Hide quoted text - > > - Show quoted text - Or another possibility: at the time of the message, was the phone temporarily out of your possession and could have been used to send a message, not down account and PIN details of some service, and delete the message? There are some forums where just such practice is described. Theft, in other words, but not by the mobile phone company
From: Steve Terry on 25 Mar 2010 19:06 "andy" <andy.ggrps(a)googlemail.com> wrote in message news:f38e3456-86d9-4ba1-8a16-f061b4816028(a)19g2000yqu.googlegroups.com... On 25 Mar, 22:46, andy <andy.gg...(a)googlemail.com> wrote: > On 25 Mar, 13:46, Martin Jay <mar...(a)spam-free.org.uk> wrote: > > My on-going problems with the thieving, lying, scum at giffgaff > > continue. > > See > > <http://groups.google.com/group/uk.telecom.mobile/browse_thread/thread...> > > or Usenet article <806.1268774293.20100...(a)spam-free.org.uk> onwards. <snip> >Or another possibility: at the time of the message, was the phone >temporarily out of your possession and could have been used to send a >message, not down account and PIN details of some service, and delete >the message? > >There are some forums where just such practice is described. Theft, in >other words, but not by the mobile phone company > > So which reverse charge SMS company do you work for? Steve Terry -- Get a free Three 3pay Sim with �2 bonus after �10 top up http://freeagent.three.co.uk/stand/view/id/5276
From: Martin Jay on 25 Mar 2010 20:17
On Thu, 25 Mar 2010 15:53:32 -0700 (PDT), andy <andy.ggrps(a)googlemail.com> wrote: >Or another possibility: at the time of the message, was the phone >temporarily out of your possession and could have been used to send a >message, not down account and PIN details of some service, and delete >the message? Nice try, but no. >There are some forums where just such practice is described. Theft, in >other words, but not by the mobile phone company So you admit it's theft? Which company was it that took a fiver out of my account and handing it over to someone else without my authorisation? Which company was it that can't tell me who they handed the money to? And which company has lied and given me false information about why the money was taken from my account and where it went? -- Martin Jay Back the Ban: <http://www.backtheban.com/> League Against Cruel Sports: <http://www.league.org.uk/> |