giffgaff: thieving, lying, scum
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From: Martin Jay on 25 Mar 2010 20:08 On Thu, 25 Mar 2010 15:46:04 -0700 (PDT), andy <andy.ggrps(a)googlemail.com> wrote: >For whatever reason and by whatever means, your phone number has been >subscribed to some service using that number. That all seems a bit vague. >That does not of itself make this company a set of thieving lying >scum, as per your allegation. giffgaff have stolen money from my account and they have lied about it. Those are facts. The scum part of my "allegation" is a personal opinion of giffgaff. >There are some details you yourself appear to be withholding: for >instance, what did the message say which confirmed your subscription >to the service in question? I have already explained I didn't receive one. Originally giffgaff claimed I hadn't subscribed to a premium rate SMS service; the alleged sender of the message has no record of sending it. I wonder what motivates you to stick up for giffgaff. -- Martin Jay Back the Ban: <http://www.backtheban.com/> League Against Cruel Sports: <http://www.league.org.uk/>
From: andy on 26 Mar 2010 04:15 On 26 Mar, 00:08, Martin Jay <mar...(a)spam-free.org.uk> wrote: > On Thu, 25 Mar 2010 15:46:04 -0700 (PDT), andy > > <andy.gg...(a)googlemail.com> wrote: > >For whatever reason and by whatever means, your phone number has been > >subscribed to some service using that number. > > That all seems a bit vague. > > >That does not of itself make this company a set of thieving lying > >scum, as per your allegation. > > giffgaff have stolen money from my account and they have lied about > it. Those are facts. The scum part of my "allegation" is a personal > opinion of giffgaff. > > >There are some details you yourself appear to be withholding: for > >instance, what did the message say which confirmed your subscription > >to the service in question? > > I have already explained I didn't receive one. > > Originally giffgaff claimed I hadn't subscribed to a premium rate SMS > service; the alleged sender of the message has no record of sending > it. > > I wonder what motivates you to stick up for giffgaff. > -- I don't like seeing someone 'negotiating' by throwing trash around, using a series of time-wasting incomplete disclosures and bullshit misdescriptions giffgaff have made efforts to work this out for you, but you won't help them at all Another thing that hasn't been explained: giffgaff seemed to suggest you had 2 such messages - but you are complaining about only one It's not impossible that you have been careless with access to your phone, and someone has subscribed it to a service and deleted the received message, perhaps for credit for game-playing sites. That would be theft by the person doing it, not by the network.
From: andy on 26 Mar 2010 04:23 On 26 Mar, 08:15, andy <andy.gg...(a)googlemail.com> wrote: > On 26 Mar, 00:08, Martin Jay <mar...(a)spam-free.org.uk> wrote: > > > > > > > On Thu, 25 Mar 2010 15:46:04 -0700 (PDT), andy > > > <andy.gg...(a)googlemail.com> wrote: > > >For whatever reason and by whatever means, your phone number has been > > >subscribed to some service using that number. > > > That all seems a bit vague. > > > >That does not of itself make this company a set of thieving lying > > >scum, as per your allegation. > > > giffgaff have stolen money from my account and they have lied about > > it. Those are facts. The scum part of my "allegation" is a personal > > opinion of giffgaff. > > > >There are some details you yourself appear to be withholding: for > > >instance, what did the message say which confirmed your subscription > > >to the service in question? > > > I have already explained I didn't receive one. > > > Originally giffgaff claimed I hadn't subscribed to a premium rate SMS > > service; the alleged sender of the message has no record of sending > > it. > > > I wonder what motivates you to stick up for giffgaff. > > -- > > I don't like seeing someone 'negotiating' by throwing trash around, > using a series of time-wasting incomplete disclosures and bullshit > misdescriptions > > giffgaff have made efforts to work this out for you, but you won't > help them at all > For an example of your refusal to make any effort to discover something yourself, have you contacted the short code number provider 2ergo yet to ask to be unsubscribed, and to ask which service it actually was?
From: Vincent on 26 Mar 2010 05:51 Hi martin jay, Please see the report attached below: '[image: http://img249.imageshack.us/img249/9008/martinjay.jpg]' (http://img249.imageshack.us/i/martinjay.jpg/) Or if that doesn't work, please click on this link: http://img249.imageshack.us/img249/9008/martinjay.jpg This shows you the report which I got from the back end. I've blacked out your mobile number, as I wouldn't want you to get unsolicited phonecalls. As far as I am aware, this report was also send to you via email. If not, I'd be happy to send it to you again, without the number blacked out. It clearly states that a text was submitted from your number to the offending 82023. Which means your number initiated the contact, and then it clearly states you got a response from them. This happened on two occasions. The only way to get a text message / service back is to text it directly from the handset which the document shows. Once again, the company behind the number 82023 (2ergo) is completely separate from giffgaff and so not our responsibility. We cannot be held accountable for the actions that take place on your handset. There is unfortunately nothing more I can do for you. Kind regards, Vincent Community Manager @ giffgaff.com -- Vincent
From: Martin Jay on 26 Mar 2010 09:10
On Fri, 26 Mar 2010 09:51:20 +0000, Vincent <Vincent.5f2399a(a)mobilebanter.co.uk> wrote: >Or if that doesn't work, please click on this link: >http://img249.imageshack.us/img249/9008/martinjay.jpg > >This shows you the report which I got from the back end. I've blacked >out your mobile number, as I wouldn't want you to get unsolicited >phonecalls. As far as I am aware, this report was also send to you via >email. If not, I'd be happy to send it to you again, without the number >blacked out. > >It clearly states that a text was submitted from your number to the >offending 82023. Which means your number initiated the contact, and >then it clearly states you got a response from them. This happened on >two occasions. Interesting. I suspect this is showing text messages sent to me and not ones I've sent. I know the column headers don't confirm that. giffgaff has already confirmed no text messages were sent from my SIM to subscribe to the service. >The only way to get a text message / service back is to text it >directly from the handset which the document shows. I don't think it does show that, and highlights a very serious flaw with your billing system. >Once again, the company behind the number 82023 (2ergo) is completely >separate from giffgaff and so not our responsibility. We cannot be held >accountable for the actions that take place on your handset. > >There is unfortunately nothing more I can do for you. Assuming for one moment that the details you've offered do show text messages sent *from* my SIM to subscribe to the service, do you also have details of the premium rate text messages that were *sent* back to it? -- Martin Jay Back the Ban: <http://www.backtheban.com/> League Against Cruel Sports: <http://www.league.org.uk/> |