giffgaff: thieving, lying, scum
in [UK Mobile]
|
Prev: How to be a power agent in real estate
Next: PAYG dongle that can send & receive text messages.
From: Martin Jay on 26 Mar 2010 09:37 On Fri, 26 Mar 2010 01:23:34 -0700 (PDT), andy <andy.ggrps(a)googlemail.com> wrote: >For an example of your refusal to make any effort to discover >something yourself, have you contacted the short code number provider >2ergo yet to ask to be unsubscribed, and to ask which service it >actually was? I've sent a STOP ALL message to the shortcode, for which I was charged 10p. I have contacted the company initially fingered by giffgaff as the sender of the premium rate text message. They, and now giffgaff, reckon they didn't send it after all. I have contacted ICTISS. I've gone to quite a lot of effort. -- Martin Jay Back the Ban: <http://www.backtheban.com/> League Against Cruel Sports: <http://www.league.org.uk/>
From: Martin Jay on 26 Mar 2010 09:44 On Fri, 26 Mar 2010 01:15:37 -0700 (PDT), andy <andy.ggrps(a)googlemail.com> wrote: >I don't like seeing someone 'negotiating' by throwing trash around, >using a series of time-wasting incomplete disclosures and bullshit >misdescriptions What choice do I have? giffgaff have wiped their hands of the problem and the company they've fingered for sending the text message denied it was them. I do agree with your point about giffgaff making "time-wasting incomplete disclosures and bullshit misdescriptions." They seem to have a never ending list of incorrect and contradictory information to offer in their defence. >giffgaff have made efforts to work this out for you, but you won't >help them at all Eh? I've followed every piece of advice they, you, and others offered me. I sent a STOP ALL message to 82023 for which I was charged ANOTHER 10p; I have contacted the 'sender' of the message fingered by giffgaff for a refund, but both they and now giffgaff say they didn't send it; and I have sent a complaint to ICTISS, but given the inaccurate and complete information I forwarded them from giffgaff I doubt they'll help. >Another thing that hasn't been explained: > >giffgaff seemed to suggest you had 2 such messages > >- but you are complaining about only one Fortunately there wasn't enough credit in the account for giffgaff to dip their sticky paws in for another fiver. >It's not impossible that you have been careless with access to your >phone, and someone has subscribed it to a service and deleted the >received message, perhaps for credit for game-playing sites. That >would be theft by the person doing it, not by the network. Nice try, but no. -- Martin Jay Back the Ban: <http://www.backtheban.com/> League Against Cruel Sports: <http://www.league.org.uk/>
From: Vincent on 26 Mar 2010 11:41 Please look at the picture: http://img249.imageshack.us/img249/9008/martinjay.jpg On the first row you'll see a number (yours) submitting a text to 82023. (which means a text was send from your handset to the number) The second row shows the text from 82023 completing the request. (which means they send you a text that your handset requested). Then on row 3, scenario one repeats itself. On row 4, scenario two repeats itself. Kind regards, Vincent Community Manager @ giffgaff.com -- Vincent
From: Martin Jay on 26 Mar 2010 13:41 On Fri, 26 Mar 2010 15:41:51 +0000, Vincent <Vincent.5f28dfa(a)mobilebanter.co.uk> wrote: >Please look at the picture: >http://img249.imageshack.us/img249/9008/martinjay.jpg >On the first row you'll see a number (yours) submitting a text to >82023. (which means a text was send from your handset to the number) This contradicts the information given by one of giffgaff's Member Support Agents, see <http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/giffgaff-con-con/td-p/6538/page/7>: ----- Begin Quote ----- These services can be subscribed to in a number of ways other than by direct call or SMS and although I requested your call records to be checked this is by no way confirmation of whether you did or didn't request this subscription. Based solely on you call records there is no history of you requesting this service via either of these methods, however I have dug a little further and can tell you that you can subscribe to this specific premium text service via their website which I've attached a link to below: http://www.planetcalling.com/ ----- End Quote ----- >The second row shows the text from 82023 completing the request. (which >means they send you a text that your handset requested). > >Then on row 3, scenario one repeats itself. > >On row 4, scenario two repeats itself. So, this is a list of text messages I've SENT? Let's pop those details into a nice easy-to-read format: 26-02-2010 05:55:56 Message sent from Me to 82023 11-03-2010 20:30:36 Message sent from Me to 82023 Here are details emailed to me earlier from giffgaff about the premium rate text messages FROM 82023 which were (allegedly) sent to my SIM. I published the details on 17 March 2010 in giffgaff's forum at <http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/giffgaff-con-con-followup/td-p/6646> and also here in Usenet article <819.1268839559.20100317(a)spam-free.org.uk> or see <http://groups.google.co.uk/group/uk.telecom.mobile/browse_thread/thread/3bc805979223720e/ff342915ca1b621?q=#0ff342915ca1b621>: 11-03-2010 20:30:30 00089582023 SMS Inbound Off �5.00 25-02-2010 20:30:21 00089582023 SMS Inbound Off �5.00 Now, for the hell of it, let's put those events into chronological order: 25-02-2010 20:30:21 00089582023 SMS Inbound Off �5.00 26-02-2010 05:55:56 Message sent from Me to 82023 11-03-2010 20:30:30 00089582023 SMS Inbound Off �5.00 11-03-2010 20:30:36 Message sent from Me to 82023 So, at 20:30:21 on 25-02-2010 I was SENT a premium rate SMS. About nine and a half hours LATER I REQUESTED it? And at 20:30:30 on 11-03-2010 I was SENT another premium rate SMS. Six seconds LATER I REQUESTED it? It seems to me something very weird has gone on. Time travel is still science fiction at the moment. Will giffgaff now take ownership of this problem and refund the GBP5.10 I'm owed? -- Martin Jay Back the Ban: <http://www.backtheban.com/> League Against Cruel Sports: <http://www.league.org.uk/>
From: Christof Meerwald on 26 Mar 2010 15:08
On Fri, 26 Mar 2010 15:41:51 +0000, Vincent wrote: > Please look at the picture: > http://img249.imageshack.us/img249/9008/martinjay.jpg > > On the first row you'll see a number (yours) submitting a text to > 82023. (which means a text was send from your handset to the number) That's not the way I am reading this table - it looks more like the first entry shows when the message has been submitted (by 82023) and the second row shows when it has been delivered to the handset. BTW, if Martin did send a text to 82023, shouldn't he have been charged for sending that text as well? Christof -- http://cmeerw.org sip:cmeerw at cmeerw.org mailto:cmeerw at cmeerw.org xmpp:cmeerw at cmeerw.org |