giffgaff: thieving, lying, scum
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From: Martin Jay on 26 Mar 2010 16:58 On Fri, 26 Mar 2010 19:08:16 +0000 (UTC), Christof Meerwald <NOSPAM-seeMySig+uc55+(a)usenet.cmeerw.org> wrote: >BTW, if Martin did send a text to 82023, shouldn't he have been charged for >sending that text as well? That's a good point and something I hadn't considered. I was certainly charged 10p when I followed the advice from giffgaff (and others) to send a STOP ALL message to 82023. I'm not a user of premium rate SMS services, however I recall adverts on TV and radio mention they cost x + one standard network message charge. Presumably the standard network message charge is for the SMS sent to subscribe from the customer's SIM to the premium rate service. I wasn't charged for either of the text messages allegedly sent from my SIM to 82023. -- Martin Jay Back the Ban: <http://www.backtheban.com/> League Against Cruel Sports: <http://www.league.org.uk/>
From: Bob Eager on 26 Mar 2010 21:03 On Sat, 27 Mar 2010 00:53:42 +0000, Martin Jay wrote: > On Fri, 26 Mar 2010 09:28:10 -0700 (PDT), andy > <andy.ggrps(a)googlemail.com> wrote: > >>as for whether there is one or two messages - if there is not sufficient >>credit to pay the £5 premium text charge, then it will not be charged, >>and it would not appear on the account, although the 10 or 12p for the >>sent subscribing message is still charged > > Interestingly, as highlighted by Christof and now yourself, I wasn't > charged for (not) sending subscribing messages. However, I was charged > 10p for following the helpful(?) advice I received to send STOP ALL to > 82023. > > Hmmm, I wonder why??? That's the really simple bit, and I despair if you can't grasp it. -- Use the BIG mirror service in the UK: http://www.mirrorservice.org
From: Martin Jay on 26 Mar 2010 22:20 On 27 Mar 2010 01:03:09 GMT, Bob Eager <rde42(a)spamcop.net> wrote: >On Sat, 27 Mar 2010 00:53:42 +0000, Martin Jay wrote: >>Interestingly, as highlighted by Christof and now yourself, I wasn't >>charged for (not) sending subscribing messages. However, I was charged >>10p for following the helpful(?) advice I received to send STOP ALL to >>82023. >> >>Hmmm, I wonder why??? >That's the really simple bit, and I despair if you can't grasp it. I cannot grasp it. giffgaff cannot back up charges they've applied to my account, therefore I believe they should refund them. Blaming it all on various third parties I have no contract or relationship with simply doesn't wash and brings into question the accuracy and security of their (and I suspect O2's) billing system. I'm surprised you and others don't see a problem with this. Perhaps it explains why mobile phone companies and dodgy providers of premium rate SMS services find it so easy to rip customers off. -- Martin Jay Back the Ban: <http://www.backtheban.com/> League Against Cruel Sports: <http://www.league.org.uk/>
From: Ian Smith on 27 Mar 2010 03:16 On 27/03/2010 02:20, Martin Jay wrote: > > giffgaff cannot back up charges they've applied to my account, > therefore I believe they should refund them. > > Blaming it all on various third parties I have no contract or > relationship with simply doesn't wash and brings into question the > accuracy and security of their (and I suspect O2's) billing system. > > I'm surprised you and others don't see a problem with this. I completely agree. I also agree that it is unacceptable to claim that you signed up via some web-site. Unless they operate a 'confirmed opt-in' over their network and can supply a full record of that transaction then the onus of proof should be on them and they should remove the charges without question. I also agree that you should not be required to send some chargeable opt-out text. It has been a fundamental rule with spam that you never opt-out from something that you didn't opt-in to. Someone needs to start enforcing these rules. regards, Ian
From: Bob Eager on 27 Mar 2010 04:22
On Sat, 27 Mar 2010 07:16:05 +0000, Ian Smith wrote: >> I'm surprised you and others don't see a problem with this. > > I completely agree. I was referring to Mr Jay's puzzlement at being charged 10p for the STOP ALL message. -- Use the BIG mirror service in the UK: http://www.mirrorservice.org |