Outlook 6 will not send messages with web site links?
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From: Zac Thompson on 29 Mar 2010 11:25 "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message news:uFQFcUMuKHA.3408(a)TK2MSFTNGP06.phx.gbl... > In no certain order... > > 1. Does a copy of the sent message show up in Sent Items folder? > > 2. Is the message found in your Virgin.net webmail inbox? > > 3. If you send the same PDF file as an attachment from your webmail page, > does the message & attachment show up in either inbox? > > 4. If you do not convert the Word document to a PDF file and attach the > DOC file to an email, does the message arrive in either inbox? > > 5. Has a(another) Norton or McAfee application ever been installed on the > computer (e.g., a free-trial version that came preinstalled when you > bought it)? > > 6. Why hasn't WinXP SP3 been installed yet? > > [Extended Support for WinXP SP2 ends on 10 July 2010. After that date, > computers running WinXP SP2 will NOT be offered any further critical > security updates, Automatic Updates will not work, and Windows Update > website will not be accessible until SP3 is installed.] > > > Mark wrote: >> I have unistalled AVG using their removal tool as i did not unistal >> fully. >> Changed my mind and installed the Microsoft Security Essentials, which >> has >> updated and completed its first scan without any viruses found. >> >> Afterwards i then re-sent the message and still havent recieved it? >> >>> ok, thank you - i will reinstall tonight. I have been recomended another >>> virus checker called >>> comodo and might give that a try instead. >>> >>> "PA Bear [MS MVP]" wrote: >>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. [1] >>>> This >>>> time select the CUSTOM install option and do NOT install (i.e., >>>> uncheck) >>>> Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or >>>> any >>>> of the email scanning components. >>>> >>>> . Why you don't need your anti-virus to scan your email >>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>> >>>> ================ >>>> [1] Or consider replacing AVG with Microsoft Security Essentials >>>> (http://www.microsoft.com/security_essentials/default.aspx) or Avira >>>> AntiVir >>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>> both free and much more reliable than AVG IMHO. >>>> >>>> >>>> Mark wrote: >>>>> Yes, the pdf file is an attachment (with a web link in the text body) >>>>> >>>>> AVG is configured to set to scan incoming emails only - i have also >>>>> tried >>>>> turning this off and resending the message, but i makes no difference >>>>> as >>>>> the >>>>> message still does not arrive (with a word file attachement and a web >>>>> link in the message body)? >>>>> >>>>> I dont think the pdf file is a problem as i can send and recieve >>>>> these. >>>>> It seesm to be with word file attachements and web links with the >>>>> message >>>>> body. >>>>> Thus if i attach a pdf file with this combination it never arrives? >>>>> >>>>> Thank you >>>>> >>>>> "PA Bear [MS MVP]" wrote: >>>>> >>>>>> Is the PDF file an attachment? >>>>>> >>>>>> Is AVG configured to scan incoming and outgoing mail? >>>>>> -- >>>>>> ~Robear Dyer (PA Bear) >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>> >>>>>> >>>>>> Mark wrote: >>>>>>> I am having problems trying to send a word document (with a web site >>>>>>> hyperlink) and the same link in the message body of an email. The >>>>>>> word >>>>>>> file >>>>>>> is my CV and the link relates to my web site where examples of my >>>>>>> work >>>>>>> can >>>>>>> be found (i.e nothing dodgy, im just looking for a new job). The >>>>>>> word >>>>>>> document has also been converted as pdf with the web site link. Both >>>>>>> document links work fine outside of outlook express. >>>>>>> >>>>>>> The message will send (can see the progress bar), but it is not >>>>>>> recieved and >>>>>>> does not show up on the virgin server? I have sent this to my self >>>>>>> to >>>>>>> proove >>>>>>> this. If i re-send the message without the word document, with the >>>>>>> hyperlink >>>>>>> removed from the message body and only the pdf attached, it works >>>>>>> fine? >>>>>>> >>>>>>> I have enabled pop3 on the virgin server, used the recent virgin >>>>>>> message fix >>>>>>> tool and un-checked "do not allow attachements" within oultook and >>>>>>> still it >>>>>>> wont send the discussed message? >>>>>>> >>>>>>> Please can you help me to fix this as i really need to send out my >>>>>>> CV >>>>>>> with >>>>>>> the web site link, thank you. >>>>>>> >>>>>>> I am using: >>>>>>> >>>>>>> @virgin.net (email account) >>>>>>> Outlook express 6 >>>>>>> XP home service pack 2 >>>>>>> Word 2002 >>>>>>> adobe reader 9 >>>>>>> avg free 8.5 >>>>>>> windows firewall >
From: Zac Thompson on 29 Mar 2010 11:25 "Mark" <Mark(a)discussions.microsoft.com> wrote in message news:1DB8BFD1-62F4-4542-BEE2-C695317DB32E(a)microsoft.com... > thank you - please find below the answers: > > 1. Yes > > 2. No > > 3 + 4a. Separate messages with no message text, from virgin webmail: > > Word - yes to both > PDF - yes to both > > 3 + 4b. Separate messages with message text + web link, from virgin > webmail: > > Word - yes to both > PDF - yes to both > > 3 + 4c. 1 message with message text + web link, from virgin webmail: > > Word + pdf in same message- yes to both > > 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360 > purchsed later and all removed will norton tool after subscription ended. > Reformated since to windows only (i.e no extra software as included with > packard bell pc). > > 6. I havent had time to do a back up first and not prepared to risk > installing SP3 until i do so (was going to do it over Christmas 2009). > Only > have a CDR drive to back up 11gb and just dont have the time at the > minute. > Not intending on purchasing a external drive. > > I spent 2hrs with virgin yesterday using their on line chat who accesed my > pc. They could not fix it and said they would come back with a solution, > which they havent as yet. > > But after answering your questions i have decided to send the intended > message again from outlook - send, goes into sent folder but does not > arrive > in my inbox or at virgin. I think by the sound of things it must be to do > with outlook on my pc? > > Hopefully this will shed a bit of light onto this strange problem? > > > "PA Bear [MS MVP]" wrote: > >> In no certain order... >> >> 1. Does a copy of the sent message show up in Sent Items folder? >> >> 2. Is the message found in your Virgin.net webmail inbox? >> >> 3. If you send the same PDF file as an attachment from your webmail page, >> does the message & attachment show up in either inbox? >> >> 4. If you do not convert the Word document to a PDF file and attach the >> DOC >> file to an email, does the message arrive in either inbox? >> >> 5. Has a(another) Norton or McAfee application ever been installed on the >> computer (e.g., a free-trial version that came preinstalled when you >> bought >> it)? >> >> 6. Why hasn't WinXP SP3 been installed yet? >> >> [Extended Support for WinXP SP2 ends on 10 July 2010. After that date, >> computers running WinXP SP2 will NOT be offered any further critical >> security updates, Automatic Updates will not work, and Windows Update >> website will not be accessible until SP3 is installed.] >> >> >> Mark wrote: >> > I have unistalled AVG using their removal tool as i did not unistal >> > fully. >> > Changed my mind and installed the Microsoft Security Essentials, which >> > has >> > updated and completed its first scan without any viruses found. >> > >> > Afterwards i then re-sent the message and still havent recieved it? >> > >> >> ok, thank you - i will reinstall tonight. I have been recomended >> >> another >> >> virus checker called >> >> comodo and might give that a try instead. >> >> >> >> "PA Bear [MS MVP]" wrote: >> >>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. [1] >> >>> This >> >>> time select the CUSTOM install option and do NOT install (i.e., >> >>> uncheck) >> >>> Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or >> >>> any >> >>> of the email scanning components. >> >>> >> >>> . Why you don't need your anti-virus to scan your email >> >>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >> >>> >> >>> ================ >> >>> [1] Or consider replacing AVG with Microsoft Security Essentials >> >>> (http://www.microsoft.com/security_essentials/default.aspx) or Avira >> >>> AntiVir >> >>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >> >>> both free and much more reliable than AVG IMHO. >> >>> >> >>> >> >>> Mark wrote: >> >>>> Yes, the pdf file is an attachment (with a web link in the text >> >>>> body) >> >>>> >> >>>> AVG is configured to set to scan incoming emails only - i have also >> >>>> tried >> >>>> turning this off and resending the message, but i makes no >> >>>> difference >> >>>> as >> >>>> the >> >>>> message still does not arrive (with a word file attachement and a >> >>>> web >> >>>> link in the message body)? >> >>>> >> >>>> I dont think the pdf file is a problem as i can send and recieve >> >>>> these. >> >>>> It seesm to be with word file attachements and web links with the >> >>>> message >> >>>> body. >> >>>> Thus if i attach a pdf file with this combination it never arrives? >> >>>> >> >>>> Thank you >> >>>> >> >>>> "PA Bear [MS MVP]" wrote: >> >>>> >> >>>>> Is the PDF file an attachment? >> >>>>> >> >>>>> Is AVG configured to scan incoming and outgoing mail? >> >>>>> -- >> >>>>> ~Robear Dyer (PA Bear) >> >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >> >>>>> >> >>>>> >> >>>>> Mark wrote: >> >>>>>> I am having problems trying to send a word document (with a web >> >>>>>> site >> >>>>>> hyperlink) and the same link in the message body of an email. The >> >>>>>> word >> >>>>>> file >> >>>>>> is my CV and the link relates to my web site where examples of my >> >>>>>> work >> >>>>>> can >> >>>>>> be found (i.e nothing dodgy, im just looking for a new job). The >> >>>>>> word >> >>>>>> document has also been converted as pdf with the web site link. >> >>>>>> Both >> >>>>>> document links work fine outside of outlook express. >> >>>>>> >> >>>>>> The message will send (can see the progress bar), but it is not >> >>>>>> recieved and >> >>>>>> does not show up on the virgin server? I have sent this to my self >> >>>>>> to >> >>>>>> proove >> >>>>>> this. If i re-send the message without the word document, with the >> >>>>>> hyperlink >> >>>>>> removed from the message body and only the pdf attached, it works >> >>>>>> fine? >> >>>>>> >> >>>>>> I have enabled pop3 on the virgin server, used the recent virgin >> >>>>>> message fix >> >>>>>> tool and un-checked "do not allow attachements" within oultook and >> >>>>>> still it >> >>>>>> wont send the discussed message? >> >>>>>> >> >>>>>> Please can you help me to fix this as i really need to send out my >> >>>>>> CV >> >>>>>> with >> >>>>>> the web site link, thank you. >> >>>>>> >> >>>>>> I am using: >> >>>>>> >> >>>>>> @virgin.net (email account) >> >>>>>> Outlook express 6 >> >>>>>> XP home service pack 2 >> >>>>>> Word 2002 >> >>>>>> adobe reader 9 >> >>>>>> avg free 8.5 >> >>>>>> windows firewall >> >> . >>
From: Zac Thompson on 29 Mar 2010 11:25 "Mark" <Mark(a)discussions.microsoft.com> wrote in message news:22D2D575-4B62-4C34-BF29-26E258A27E10(a)microsoft.com... > Thank you, > > I have created a new identity, but it still doesnt work. > > All versions of Norton have been removed with the norton tool - this was > one of the first things i did after re-formatting / fresh reinstall. I > used > the tool a few times to make sure!! > > Tonight i thought i would do one more test by sending the message to > myself > and a copy to my daughter via web mail. I received the message fine but > my > daughter did not? I have 5 email adresses with this account (1 of which is > my > daughters and is on a laptop rather than my pc). I tried it from each and > got > the same result - only the email address acount that i sent it from would > recieve. Therefore i am not confident in sending out my CV this way as i > cant > be 100% sure that it will work? > > I just dont know what to do anymore, i think the traditional post will be > the only way now? > > "PA Bear [MS MVP]" wrote: > >> Since (1) a copy of the sent message (with the attachment) is found in >> Sent >> Items folder and since (2) no email scanning is involved now and since >> (3) >> you do not see the same behavior when sending via the webmail page and >> since >> (4) you are not sending via the same outgoing mailserver when sending via >> the webmail page as when sending from OE, [<whew>] I can only think of >> three >> possible causes for the behavior: >> >> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >> >> 2. A corrupt identity; and/or >> >> 3. Persistant Norton "leftovers" (assuming the Norton free trial /was/ >> reinstalled when you did the clean install of Windows using the disk that >> came with the computer or the hidden Recovery partition). >> >> You have no control over #1 so first see if the behavior persists when >> sending such an email with your mail account set-up in a new identity >> (File >> | Identities | Add new identity). >> >> >> Mark wrote: >> > I am sorry, i posted the last reply twice and dont know how to remove >> > the >> > duplicate? >> > >> > Anyway, i have tried sending the same full message both from outlook >> > and >> > webmail. It only works via webmail and this seems to be my only option >> > at >> > the minute. But i would like to try and sort it out through outlook as >> > well >> > please? >> > >> >> thank you - please find below the answers: >> >> >> >> 1. Yes >> >> >> >> 2. No >> >> >> >> 3 + 4a. Separate messages with no message text, from virgin webmail: >> >> >> >> Word - yes to both >> >> PDF - yes to both >> >> >> >> 3 + 4b. Separate messages with message text + web link, from virgin >> >> webmail: >> >> >> >> Word - yes to both >> >> PDF - yes to both >> >> >> >> 3 + 4c. 1 message with message text + web link, from virgin webmail: >> >> >> >> Word + pdf in same message- yes to both >> >> >> >> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360 >> >> purchsed later and all removed will norton tool after subscription >> >> ended. >> >> Reformated since to windows only (i.e no extra software as included >> >> with >> >> packard bell pc). >> >> >> >> 6. I havent had time to do a back up first and not prepared to risk >> >> installing SP3 until i do so (was going to do it over Christmas 2009). >> >> Only >> >> have a CDR drive to back up 11gb and just dont have the time at the >> >> minute. >> >> Not intending on purchasing a external drive. >> >> >> >> I spent 2hrs with virgin yesterday using their on line chat who >> >> accesed >> >> my >> >> pc. They could not fix it and said they would come back with a >> >> solution, >> >> which they havent as yet. >> >> >> >> But after answering your questions i have decided to send the intended >> >> message again from outlook - send, goes into sent folder but does not >> >> arrive in my inbox or at virgin. I think by the sound of things it >> >> must >> >> be >> >> to do with outlook on my pc? >> >> >> >> Hopefully this will shed a bit of light onto this strange problem? >> >> >> >> "PA Bear [MS MVP]" wrote: >> >> >> >>> In no certain order... >> >>> >> >>> 1. Does a copy of the sent message show up in Sent Items folder? >> >>> >> >>> 2. Is the message found in your Virgin.net webmail inbox? >> >>> >> >>> 3. If you send the same PDF file as an attachment from your webmail >> >>> page, >> >>> does the message & attachment show up in either inbox? >> >>> >> >>> 4. If you do not convert the Word document to a PDF file and attach >> >>> the >> >>> DOC file to an email, does the message arrive in either inbox? >> >>> >> >>> 5. Has a(another) Norton or McAfee application ever been installed on >> >>> the >> >>> computer (e.g., a free-trial version that came preinstalled when you >> >>> bought it)? >> >>> >> >>> 6. Why hasn't WinXP SP3 been installed yet? >> >>> >> >>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that >> >>> date, >> >>> computers running WinXP SP2 will NOT be offered any further critical >> >>> security updates, Automatic Updates will not work, and Windows Update >> >>> website will not be accessible until SP3 is installed.] >> >>> >> >>> >> >>> Mark wrote: >> >>>> I have unistalled AVG using their removal tool as i did not unistal >> >>>> fully. Changed my mind and installed the Microsoft Security >> >>>> Essentials, >> >>>> which has updated and completed its first scan without any viruses >> >>>> found. >> >>>> >> >>>> Afterwards i then re-sent the message and still havent recieved it? >> >>>> >> >>>>> ok, thank you - i will reinstall tonight. I have been recomended >> >>>>> another >> >>>>> virus checker called >> >>>>> comodo and might give that a try instead. >> >>>>> >> >>>>> "PA Bear [MS MVP]" wrote: >> >>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. >> >>>>>> [1] >> >>>>>> This >> >>>>>> time select the CUSTOM install option and do NOT install (i.e., >> >>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, Security >> >>>>>> toolbar, or any of the email scanning components. >> >>>>>> >> >>>>>> . Why you don't need your anti-virus to scan your email >> >>>>>> >> >>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >> >>>>>> >> >>>>>> ================ >> >>>>>> [1] Or consider replacing AVG with Microsoft Security Essentials >> >>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or >> >>>>>> Avira >> >>>>>> AntiVir >> >>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >> >>>>>> both free and much more reliable than AVG IMHO. >> >>>>>> >> >>>>>> >> >>>>>> Mark wrote: >> >>>>>>> Yes, the pdf file is an attachment (with a web link in the text >> >>>>>>> body) >> >>>>>>> >> >>>>>>> AVG is configured to set to scan incoming emails only - i have >> >>>>>>> also >> >>>>>>> tried >> >>>>>>> turning this off and resending the message, but i makes no >> >>>>>>> difference >> >>>>>>> as >> >>>>>>> the >> >>>>>>> message still does not arrive (with a word file attachement and a >> >>>>>>> web >> >>>>>>> link in the message body)? >> >>>>>>> >> >>>>>>> I dont think the pdf file is a problem as i can send and recieve >> >>>>>>> these. It seesm to be with word file attachements and web links >> >>>>>>> with >> >>>>>>> the message >> >>>>>>> body. >> >>>>>>> Thus if i attach a pdf file with this combination it never >> >>>>>>> arrives? >> >>>>>>> >> >>>>>>> Thank you >> >>>>>>> >> >>>>>>> "PA Bear [MS MVP]" wrote: >> >>>>>>> >> >>>>>>>> Is the PDF file an attachment? >> >>>>>>>> >> >>>>>>>> Is AVG configured to scan incoming and outgoing mail? >> >>>>>>>> -- >> >>>>>>>> ~Robear Dyer (PA Bear) >> >>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >> >>>>>>>> >> >>>>>>>> >> >>>>>>>> Mark wrote: >> >>>>>>>>> I am having problems trying to send a word document (with a web >> >>>>>>>>> site >> >>>>>>>>> hyperlink) and the same link in the message body of an email. >> >>>>>>>>> The >> >>>>>>>>> word >> >>>>>>>>> file >> >>>>>>>>> is my CV and the link relates to my web site where examples of >> >>>>>>>>> my >> >>>>>>>>> work >> >>>>>>>>> can >> >>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job). >> >>>>>>>>> The >> >>>>>>>>> word document has also been converted as pdf with the web site >> >>>>>>>>> link. Both document links work fine outside of outlook express. >> >>>>>>>>> >> >>>>>>>>> The message will send (can see the progress bar), but it is not >> >>>>>>>>> recieved and >> >>>>>>>>> does not show up on the virgin server? I have sent this to my >> >>>>>>>>> self >> >>>>>>>>> to proove >> >>>>>>>>> this. If i re-send the message without the word document, with >> >>>>>>>>> the >> >>>>>>>>> hyperlink >> >>>>>>>>> removed from the message body and only the pdf attached, it >> >>>>>>>>> works >> >>>>>>>>> fine? >> >>>>>>>>> >> >>>>>>>>> I have enabled pop3 on the virgin server, used the recent >> >>>>>>>>> virgin >> >>>>>>>>> message fix >> >>>>>>>>> tool and un-checked "do not allow attachements" within oultook >> >>>>>>>>> and >> >>>>>>>>> still it >> >>>>>>>>> wont send the discussed message? >> >>>>>>>>> >> >>>>>>>>> Please can you help me to fix this as i really need to send out >> >>>>>>>>> my >> >>>>>>>>> CV with >> >>>>>>>>> the web site link, thank you. >> >>>>>>>>> >> >>>>>>>>> I am using: >> >>>>>>>>> >> >>>>>>>>> @virgin.net (email account) >> >>>>>>>>> Outlook express 6 >> >>>>>>>>> XP home service pack 2 >> >>>>>>>>> Word 2002 >> >>>>>>>>> adobe reader 9 >> >>>>>>>>> avg free 8.5 >> >>>>>>>>> windows firewall >> >>> >> >>> . >> >> . >>
From: Zac Thompson on 29 Mar 2010 11:25 "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message news:uwlI8nxuKHA.6140(a)TK2MSFTNGP05.phx.gbl... > Then that leaves us with only one possible cause... > >>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver > > ...and or the recipient's incoming mailserver. > > > Mark wrote: >> Thank you, >> >> I have created a new identity, but it still doesnt work. >> >> All versions of Norton have been removed with the norton tool - this was >> one of the first things i did after re-formatting / fresh reinstall. I >> used >> the tool a few times to make sure!! >> >> Tonight i thought i would do one more test by sending the message to >> myself >> and a copy to my daughter via web mail. I received the message fine but >> my >> daughter did not? I have 5 email adresses with this account (1 of which >> is >> my daughters and is on a laptop rather than my pc). I tried it from each >> and got the same result - only the email address acount that i sent it >> from >> would recieve. Therefore i am not confident in sending out my CV this way >> as i cant be 100% sure that it will work? >> >> I just dont know what to do anymore, i think the traditional post will be >> the only way now? >> >> "PA Bear [MS MVP]" wrote: >> >>> Since (1) a copy of the sent message (with the attachment) is found in >>> Sent >>> Items folder and since (2) no email scanning is involved now and since >>> (3) >>> you do not see the same behavior when sending via the webmail page and >>> since (4) you are not sending via the same outgoing mailserver when >>> sending via the webmail page as when sending from OE, [<whew>] I can >>> only >>> think of three possible causes for the behavior: >>> >>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >>> >>> 2. A corrupt identity; and/or >>> >>> 3. Persistant Norton "leftovers" (assuming the Norton free trial /was/ >>> reinstalled when you did the clean install of Windows using the disk >>> that >>> came with the computer or the hidden Recovery partition). >>> >>> You have no control over #1 so first see if the behavior persists when >>> sending such an email with your mail account set-up in a new identity >>> (File | >>> Identities | Add new identity). >>> >>> >>> Mark wrote: >>>> I am sorry, i posted the last reply twice and dont know how to remove >>>> the >>>> duplicate? >>>> >>>> Anyway, i have tried sending the same full message both from outlook >>>> and >>>> webmail. It only works via webmail and this seems to be my only option >>>> at >>>> the minute. But i would like to try and sort it out through outlook as >>>> well >>>> please? >>>> >>>>> thank you - please find below the answers: >>>>> >>>>> 1. Yes >>>>> >>>>> 2. No >>>>> >>>>> 3 + 4a. Separate messages with no message text, from virgin webmail: >>>>> >>>>> Word - yes to both >>>>> PDF - yes to both >>>>> >>>>> 3 + 4b. Separate messages with message text + web link, from virgin >>>>> webmail: >>>>> >>>>> Word - yes to both >>>>> PDF - yes to both >>>>> >>>>> 3 + 4c. 1 message with message text + web link, from virgin webmail: >>>>> >>>>> Word + pdf in same message- yes to both >>>>> >>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360 >>>>> purchsed later and all removed will norton tool after subscription >>>>> ended. >>>>> Reformated since to windows only (i.e no extra software as included >>>>> with >>>>> packard bell pc). >>>>> >>>>> 6. I havent had time to do a back up first and not prepared to risk >>>>> installing SP3 until i do so (was going to do it over Christmas 2009). >>>>> Only >>>>> have a CDR drive to back up 11gb and just dont have the time at the >>>>> minute. >>>>> Not intending on purchasing a external drive. >>>>> >>>>> I spent 2hrs with virgin yesterday using their on line chat who >>>>> accesed >>>>> my >>>>> pc. They could not fix it and said they would come back with a >>>>> solution, >>>>> which they havent as yet. >>>>> >>>>> But after answering your questions i have decided to send the intended >>>>> message again from outlook - send, goes into sent folder but does not >>>>> arrive in my inbox or at virgin. I think by the sound of things it >>>>> must >>>>> be >>>>> to do with outlook on my pc? >>>>> >>>>> Hopefully this will shed a bit of light onto this strange problem? >>>>> >>>>> "PA Bear [MS MVP]" wrote: >>>>> >>>>>> In no certain order... >>>>>> >>>>>> 1. Does a copy of the sent message show up in Sent Items folder? >>>>>> >>>>>> 2. Is the message found in your Virgin.net webmail inbox? >>>>>> >>>>>> 3. If you send the same PDF file as an attachment from your webmail >>>>>> page, >>>>>> does the message & attachment show up in either inbox? >>>>>> >>>>>> 4. If you do not convert the Word document to a PDF file and attach >>>>>> the >>>>>> DOC file to an email, does the message arrive in either inbox? >>>>>> >>>>>> 5. Has a(another) Norton or McAfee application ever been installed on >>>>>> the >>>>>> computer (e.g., a free-trial version that came preinstalled when you >>>>>> bought it)? >>>>>> >>>>>> 6. Why hasn't WinXP SP3 been installed yet? >>>>>> >>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that >>>>>> date, >>>>>> computers running WinXP SP2 will NOT be offered any further critical >>>>>> security updates, Automatic Updates will not work, and Windows Update >>>>>> website will not be accessible until SP3 is installed.] >>>>>> >>>>>> >>>>>> Mark wrote: >>>>>>> I have unistalled AVG using their removal tool as i did not unistal >>>>>>> fully. Changed my mind and installed the Microsoft Security >>>>>>> Essentials, >>>>>>> which has updated and completed its first scan without any viruses >>>>>>> found. >>>>>>> >>>>>>> Afterwards i then re-sent the message and still havent recieved it? >>>>>>> >>>>>>>> ok, thank you - i will reinstall tonight. I have been recomended >>>>>>>> another >>>>>>>> virus checker called >>>>>>>> comodo and might give that a try instead. >>>>>>>> >>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. >>>>>>>>> [1] >>>>>>>>> This >>>>>>>>> time select the CUSTOM install option and do NOT install (i.e., >>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, Security >>>>>>>>> toolbar, or any of the email scanning components. >>>>>>>>> >>>>>>>>> . Why you don't need your anti-virus to scan your email >>>>>>>>> >>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>>>>>>> >>>>>>>>> ================ >>>>>>>>> [1] Or consider replacing AVG with Microsoft Security Essentials >>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or >>>>>>>>> Avira >>>>>>>>> AntiVir >>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>>>>>>> both free and much more reliable than AVG IMHO. >>>>>>>>> >>>>>>>>> >>>>>>>>> Mark wrote: >>>>>>>>>> Yes, the pdf file is an attachment (with a web link in the text >>>>>>>>>> body) >>>>>>>>>> >>>>>>>>>> AVG is configured to set to scan incoming emails only - i have >>>>>>>>>> also >>>>>>>>>> tried >>>>>>>>>> turning this off and resending the message, but i makes no >>>>>>>>>> difference >>>>>>>>>> as >>>>>>>>>> the >>>>>>>>>> message still does not arrive (with a word file attachement and a >>>>>>>>>> web >>>>>>>>>> link in the message body)? >>>>>>>>>> >>>>>>>>>> I dont think the pdf file is a problem as i can send and recieve >>>>>>>>>> these. It seesm to be with word file attachements and web links >>>>>>>>>> with >>>>>>>>>> the message >>>>>>>>>> body. >>>>>>>>>> Thus if i attach a pdf file with this combination it never >>>>>>>>>> arrives? >>>>>>>>>> >>>>>>>>>> Thank you >>>>>>>>>> >>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>> >>>>>>>>>>> Is the PDF file an attachment? >>>>>>>>>>> >>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>>>>>>>>> -- >>>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Mark wrote: >>>>>>>>>>>> I am having problems trying to send a word document (with a web >>>>>>>>>>>> site >>>>>>>>>>>> hyperlink) and the same link in the message body of an email. >>>>>>>>>>>> The >>>>>>>>>>>> word >>>>>>>>>>>> file >>>>>>>>>>>> is my CV and the link relates to my web site where examples of >>>>>>>>>>>> my >>>>>>>>>>>> work >>>>>>>>>>>> can >>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job). >>>>>>>>>>>> The >>>>>>>>>>>> word document has also been converted as pdf with the web site >>>>>>>>>>>> link. Both document links work fine outside of outlook express. >>>>>>>>>>>> >>>>>>>>>>>> The message will send (can see the progress bar), but it is not >>>>>>>>>>>> recieved and >>>>>>>>>>>> does not show up on the virgin server? I have sent this to my >>>>>>>>>>>> self >>>>>>>>>>>> to proove >>>>>>>>>>>> this. If i re-send the message without the word document, with >>>>>>>>>>>> the >>>>>>>>>>>> hyperlink >>>>>>>>>>>> removed from the message body and only the pdf attached, it >>>>>>>>>>>> works >>>>>>>>>>>> fine? >>>>>>>>>>>> >>>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent >>>>>>>>>>>> virgin >>>>>>>>>>>> message fix >>>>>>>>>>>> tool and un-checked "do not allow attachements" within oultook >>>>>>>>>>>> and >>>>>>>>>>>> still it >>>>>>>>>>>> wont send the discussed message? >>>>>>>>>>>> >>>>>>>>>>>> Please can you help me to fix this as i really need to send out >>>>>>>>>>>> my >>>>>>>>>>>> CV with >>>>>>>>>>>> the web site link, thank you. >>>>>>>>>>>> >>>>>>>>>>>> I am using: >>>>>>>>>>>> >>>>>>>>>>>> @virgin.net (email account) >>>>>>>>>>>> Outlook express 6 >>>>>>>>>>>> XP home service pack 2 >>>>>>>>>>>> Word 2002 >>>>>>>>>>>> adobe reader 9 >>>>>>>>>>>> avg free 8.5 >>>>>>>>>>>> windows firewall >>>>>> >>>>>> . >>> >>> . >
From: Zac Thompson on 29 Mar 2010 11:25
"Mark" <Mark(a)discussions.microsoft.com> wrote in message news:E8F9857B-7A7B-4ED7-A418-0C5F36B963CD(a)microsoft.com... > Thank you, is this something i have no control over, i.e. the virgin > server? > > "PA Bear [MS MVP]" wrote: > >> Then that leaves us with only one possible cause... >> >> >> 1. Anti-virus filtering on the outgoing (SMTP) mailserver >> >> ....and or the recipient's incoming mailserver. >> >> >> Mark wrote: >> > Thank you, >> > >> > I have created a new identity, but it still doesnt work. >> > >> > All versions of Norton have been removed with the norton tool - this >> > was >> > one of the first things i did after re-formatting / fresh reinstall. I >> > used >> > the tool a few times to make sure!! >> > >> > Tonight i thought i would do one more test by sending the message to >> > myself >> > and a copy to my daughter via web mail. I received the message fine >> > but >> > my >> > daughter did not? I have 5 email adresses with this account (1 of which >> > is >> > my daughters and is on a laptop rather than my pc). I tried it from >> > each >> > and got the same result - only the email address acount that i sent it >> > from >> > would recieve. Therefore i am not confident in sending out my CV this >> > way >> > as i cant be 100% sure that it will work? >> > >> > I just dont know what to do anymore, i think the traditional post will >> > be >> > the only way now? >> > >> > "PA Bear [MS MVP]" wrote: >> > >> >> Since (1) a copy of the sent message (with the attachment) is found in >> >> Sent >> >> Items folder and since (2) no email scanning is involved now and since >> >> (3) >> >> you do not see the same behavior when sending via the webmail page and >> >> since (4) you are not sending via the same outgoing mailserver when >> >> sending via the webmail page as when sending from OE, [<whew>] I can >> >> only >> >> think of three possible causes for the behavior: >> >> >> >> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >> >> >> >> 2. A corrupt identity; and/or >> >> >> >> 3. Persistant Norton "leftovers" (assuming the Norton free trial /was/ >> >> reinstalled when you did the clean install of Windows using the disk >> >> that >> >> came with the computer or the hidden Recovery partition). >> >> >> >> You have no control over #1 so first see if the behavior persists when >> >> sending such an email with your mail account set-up in a new identity >> >> (File | >> >> Identities | Add new identity). >> >> >> >> >> >> Mark wrote: >> >>> I am sorry, i posted the last reply twice and dont know how to remove >> >>> the >> >>> duplicate? >> >>> >> >>> Anyway, i have tried sending the same full message both from outlook >> >>> and >> >>> webmail. It only works via webmail and this seems to be my only >> >>> option >> >>> at >> >>> the minute. But i would like to try and sort it out through outlook >> >>> as >> >>> well >> >>> please? >> >>> >> >>>> thank you - please find below the answers: >> >>>> >> >>>> 1. Yes >> >>>> >> >>>> 2. No >> >>>> >> >>>> 3 + 4a. Separate messages with no message text, from virgin webmail: >> >>>> >> >>>> Word - yes to both >> >>>> PDF - yes to both >> >>>> >> >>>> 3 + 4b. Separate messages with message text + web link, from virgin >> >>>> webmail: >> >>>> >> >>>> Word - yes to both >> >>>> PDF - yes to both >> >>>> >> >>>> 3 + 4c. 1 message with message text + web link, from virgin webmail: >> >>>> >> >>>> Word + pdf in same message- yes to both >> >>>> >> >>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and >> >>>> 360 >> >>>> purchsed later and all removed will norton tool after subscription >> >>>> ended. >> >>>> Reformated since to windows only (i.e no extra software as included >> >>>> with >> >>>> packard bell pc). >> >>>> >> >>>> 6. I havent had time to do a back up first and not prepared to risk >> >>>> installing SP3 until i do so (was going to do it over Christmas >> >>>> 2009). >> >>>> Only >> >>>> have a CDR drive to back up 11gb and just dont have the time at the >> >>>> minute. >> >>>> Not intending on purchasing a external drive. >> >>>> >> >>>> I spent 2hrs with virgin yesterday using their on line chat who >> >>>> accesed >> >>>> my >> >>>> pc. They could not fix it and said they would come back with a >> >>>> solution, >> >>>> which they havent as yet. >> >>>> >> >>>> But after answering your questions i have decided to send the >> >>>> intended >> >>>> message again from outlook - send, goes into sent folder but does >> >>>> not >> >>>> arrive in my inbox or at virgin. I think by the sound of things it >> >>>> must >> >>>> be >> >>>> to do with outlook on my pc? >> >>>> >> >>>> Hopefully this will shed a bit of light onto this strange problem? >> >>>> >> >>>> "PA Bear [MS MVP]" wrote: >> >>>> >> >>>>> In no certain order... >> >>>>> >> >>>>> 1. Does a copy of the sent message show up in Sent Items folder? >> >>>>> >> >>>>> 2. Is the message found in your Virgin.net webmail inbox? >> >>>>> >> >>>>> 3. If you send the same PDF file as an attachment from your webmail >> >>>>> page, >> >>>>> does the message & attachment show up in either inbox? >> >>>>> >> >>>>> 4. If you do not convert the Word document to a PDF file and attach >> >>>>> the >> >>>>> DOC file to an email, does the message arrive in either inbox? >> >>>>> >> >>>>> 5. Has a(another) Norton or McAfee application ever been installed >> >>>>> on >> >>>>> the >> >>>>> computer (e.g., a free-trial version that came preinstalled when >> >>>>> you >> >>>>> bought it)? >> >>>>> >> >>>>> 6. Why hasn't WinXP SP3 been installed yet? >> >>>>> >> >>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that >> >>>>> date, >> >>>>> computers running WinXP SP2 will NOT be offered any further >> >>>>> critical >> >>>>> security updates, Automatic Updates will not work, and Windows >> >>>>> Update >> >>>>> website will not be accessible until SP3 is installed.] >> >>>>> >> >>>>> >> >>>>> Mark wrote: >> >>>>>> I have unistalled AVG using their removal tool as i did not >> >>>>>> unistal >> >>>>>> fully. Changed my mind and installed the Microsoft Security >> >>>>>> Essentials, >> >>>>>> which has updated and completed its first scan without any viruses >> >>>>>> found. >> >>>>>> >> >>>>>> Afterwards i then re-sent the message and still havent recieved >> >>>>>> it? >> >>>>>> >> >>>>>>> ok, thank you - i will reinstall tonight. I have been recomended >> >>>>>>> another >> >>>>>>> virus checker called >> >>>>>>> comodo and might give that a try instead. >> >>>>>>> >> >>>>>>> "PA Bear [MS MVP]" wrote: >> >>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. >> >>>>>>>> [1] >> >>>>>>>> This >> >>>>>>>> time select the CUSTOM install option and do NOT install (i.e., >> >>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, >> >>>>>>>> Security >> >>>>>>>> toolbar, or any of the email scanning components. >> >>>>>>>> >> >>>>>>>> . Why you don't need your anti-virus to scan your email >> >>>>>>>> >> >>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >> >>>>>>>> >> >>>>>>>> ================ >> >>>>>>>> [1] Or consider replacing AVG with Microsoft Security Essentials >> >>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or >> >>>>>>>> Avira >> >>>>>>>> AntiVir >> >>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >> >>>>>>>> both free and much more reliable than AVG IMHO. >> >>>>>>>> >> >>>>>>>> >> >>>>>>>> Mark wrote: >> >>>>>>>>> Yes, the pdf file is an attachment (with a web link in the text >> >>>>>>>>> body) >> >>>>>>>>> >> >>>>>>>>> AVG is configured to set to scan incoming emails only - i have >> >>>>>>>>> also >> >>>>>>>>> tried >> >>>>>>>>> turning this off and resending the message, but i makes no >> >>>>>>>>> difference >> >>>>>>>>> as >> >>>>>>>>> the >> >>>>>>>>> message still does not arrive (with a word file attachement and >> >>>>>>>>> a >> >>>>>>>>> web >> >>>>>>>>> link in the message body)? >> >>>>>>>>> >> >>>>>>>>> I dont think the pdf file is a problem as i can send and >> >>>>>>>>> recieve >> >>>>>>>>> these. It seesm to be with word file attachements and web links >> >>>>>>>>> with >> >>>>>>>>> the message >> >>>>>>>>> body. >> >>>>>>>>> Thus if i attach a pdf file with this combination it never >> >>>>>>>>> arrives? >> >>>>>>>>> >> >>>>>>>>> Thank you >> >>>>>>>>> >> >>>>>>>>> "PA Bear [MS MVP]" wrote: >> >>>>>>>>> >> >>>>>>>>>> Is the PDF file an attachment? >> >>>>>>>>>> >> >>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >> >>>>>>>>>> -- >> >>>>>>>>>> ~Robear Dyer (PA Bear) >> >>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >> >>>>>>>>>> >> >>>>>>>>>> >> >>>>>>>>>> Mark wrote: >> >>>>>>>>>>> I am having problems trying to send a word document (with a >> >>>>>>>>>>> web >> >>>>>>>>>>> site >> >>>>>>>>>>> hyperlink) and the same link in the message body of an email. >> >>>>>>>>>>> The >> >>>>>>>>>>> word >> >>>>>>>>>>> file >> >>>>>>>>>>> is my CV and the link relates to my web site where examples >> >>>>>>>>>>> of >> >>>>>>>>>>> my >> >>>>>>>>>>> work >> >>>>>>>>>>> can >> >>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job). >> >>>>>>>>>>> The >> >>>>>>>>>>> word document has also been converted as pdf with the web >> >>>>>>>>>>> site >> >>>>>>>>>>> link. Both document links work fine outside of outlook >> >>>>>>>>>>> express. >> >>>>>>>>>>> >> >>>>>>>>>>> The message will send (can see the progress bar), but it is >> >>>>>>>>>>> not >> >>>>>>>>>>> recieved and >> >>>>>>>>>>> does not show up on the virgin server? I have sent this to my >> >>>>>>>>>>> self >> >>>>>>>>>>> to proove >> >>>>>>>>>>> this. If i re-send the message without the word document, >> >>>>>>>>>>> with >> >>>>>>>>>>> the >> >>>>>>>>>>> hyperlink >> >>>>>>>>>>> removed from the message body and only the pdf attached, it >> >>>>>>>>>>> works >> >>>>>>>>>>> fine? >> >>>>>>>>>>> >> >>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent >> >>>>>>>>>>> virgin >> >>>>>>>>>>> message fix >> >>>>>>>>>>> tool and un-checked "do not allow attachements" within >> >>>>>>>>>>> oultook >> >>>>>>>>>>> and >> >>>>>>>>>>> still it >> >>>>>>>>>>> wont send the discussed message? >> >>>>>>>>>>> >> >>>>>>>>>>> Please can you help me to fix this as i really need to send >> >>>>>>>>>>> out >> >>>>>>>>>>> my >> >>>>>>>>>>> CV with >> >>>>>>>>>>> the web site link, thank you. >> >>>>>>>>>>> >> >>>>>>>>>>> I am using: >> >>>>>>>>>>> >> >>>>>>>>>>> @virgin.net (email account) >> >>>>>>>>>>> Outlook express 6 >> >>>>>>>>>>> XP home service pack 2 >> >>>>>>>>>>> Word 2002 >> >>>>>>>>>>> adobe reader 9 >> >>>>>>>>>>> avg free 8.5 >> >>>>>>>>>>> windows firewall >> >>>>> >> >>>>> . >> >> >> >> . >> >> . >> |