Outlook 6 will not send messages with web site links?
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From: Zac Thompson on 29 Mar 2010 11:26 "Mark" <Mark(a)discussions.microsoft.com> wrote in message news:E67FFAA8-568B-4A31-A15C-1E8CBA9864DC(a)microsoft.com... > Changing could be my only choice then. I am certain i have been able to > send > massges like this in the past. Thus, if it is virgin i bet it is related > to > their recent email overhaul? > > All the best and thank you for your help > > "PA Bear [MS MVP]" wrote: > >> You have no control over this, no. But you can get another ISP, >> hopefully >> one where any such scanning isn't as intrusive. >> >> Mark wrote: >> > Thank you, is this something i have no control over, i.e. the virgin >> > server? >> > >> > "PA Bear [MS MVP]" wrote: >> > >> >> Then that leaves us with only one possible cause... >> >> >> >>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver >> >> >> >> ....and or the recipient's incoming mailserver. >> >> >> >> >> >> Mark wrote: >> >>> Thank you, >> >>> >> >>> I have created a new identity, but it still doesnt work. >> >>> >> >>> All versions of Norton have been removed with the norton tool - this >> >>> was >> >>> one of the first things i did after re-formatting / fresh reinstall. >> >>> I >> >>> used >> >>> the tool a few times to make sure!! >> >>> >> >>> Tonight i thought i would do one more test by sending the message to >> >>> myself >> >>> and a copy to my daughter via web mail. I received the message fine >> >>> but >> >>> my >> >>> daughter did not? I have 5 email adresses with this account (1 of >> >>> which >> >>> is >> >>> my daughters and is on a laptop rather than my pc). I tried it from >> >>> each >> >>> and got the same result - only the email address acount that i sent >> >>> it >> >>> from >> >>> would recieve. Therefore i am not confident in sending out my CV this >> >>> way >> >>> as i cant be 100% sure that it will work? >> >>> >> >>> I just dont know what to do anymore, i think the traditional post >> >>> will >> >>> be >> >>> the only way now? >> >>> >> >>> "PA Bear [MS MVP]" wrote: >> >>> >> >>>> Since (1) a copy of the sent message (with the attachment) is found >> >>>> in >> >>>> Sent >> >>>> Items folder and since (2) no email scanning is involved now and >> >>>> since >> >>>> (3) >> >>>> you do not see the same behavior when sending via the webmail page >> >>>> and >> >>>> since (4) you are not sending via the same outgoing mailserver when >> >>>> sending via the webmail page as when sending from OE, [<whew>] I can >> >>>> only >> >>>> think of three possible causes for the behavior: >> >>>> >> >>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >> >>>> >> >>>> 2. A corrupt identity; and/or >> >>>> >> >>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial >> >>>> /was/ >> >>>> reinstalled when you did the clean install of Windows using the disk >> >>>> that >> >>>> came with the computer or the hidden Recovery partition). >> >>>> >> >>>> You have no control over #1 so first see if the behavior persists >> >>>> when >> >>>> sending such an email with your mail account set-up in a new >> >>>> identity >> >>>> (File | >> >>>> Identities | Add new identity). >> >>>> >> >>>> >> >>>> Mark wrote: >> >>>>> I am sorry, i posted the last reply twice and dont know how to >> >>>>> remove >> >>>>> the >> >>>>> duplicate? >> >>>>> >> >>>>> Anyway, i have tried sending the same full message both from >> >>>>> outlook >> >>>>> and >> >>>>> webmail. It only works via webmail and this seems to be my only >> >>>>> option >> >>>>> at >> >>>>> the minute. But i would like to try and sort it out through outlook >> >>>>> as >> >>>>> well >> >>>>> please? >> >>>>> >> >>>>>> thank you - please find below the answers: >> >>>>>> >> >>>>>> 1. Yes >> >>>>>> >> >>>>>> 2. No >> >>>>>> >> >>>>>> 3 + 4a. Separate messages with no message text, from virgin >> >>>>>> webmail: >> >>>>>> >> >>>>>> Word - yes to both >> >>>>>> PDF - yes to both >> >>>>>> >> >>>>>> 3 + 4b. Separate messages with message text + web link, from >> >>>>>> virgin >> >>>>>> webmail: >> >>>>>> >> >>>>>> Word - yes to both >> >>>>>> PDF - yes to both >> >>>>>> >> >>>>>> 3 + 4c. 1 message with message text + web link, from virgin >> >>>>>> webmail: >> >>>>>> >> >>>>>> Word + pdf in same message- yes to both >> >>>>>> >> >>>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and >> >>>>>> 360 >> >>>>>> purchsed later and all removed will norton tool after subscription >> >>>>>> ended. >> >>>>>> Reformated since to windows only (i.e no extra software as >> >>>>>> included >> >>>>>> with >> >>>>>> packard bell pc). >> >>>>>> >> >>>>>> 6. I havent had time to do a back up first and not prepared to >> >>>>>> risk >> >>>>>> installing SP3 until i do so (was going to do it over Christmas >> >>>>>> 2009). >> >>>>>> Only >> >>>>>> have a CDR drive to back up 11gb and just dont have the time at >> >>>>>> the >> >>>>>> minute. >> >>>>>> Not intending on purchasing a external drive. >> >>>>>> >> >>>>>> I spent 2hrs with virgin yesterday using their on line chat who >> >>>>>> accesed >> >>>>>> my >> >>>>>> pc. They could not fix it and said they would come back with a >> >>>>>> solution, >> >>>>>> which they havent as yet. >> >>>>>> >> >>>>>> But after answering your questions i have decided to send the >> >>>>>> intended >> >>>>>> message again from outlook - send, goes into sent folder but does >> >>>>>> not >> >>>>>> arrive in my inbox or at virgin. I think by the sound of things it >> >>>>>> must >> >>>>>> be >> >>>>>> to do with outlook on my pc? >> >>>>>> >> >>>>>> Hopefully this will shed a bit of light onto this strange problem? >> >>>>>> >> >>>>>> "PA Bear [MS MVP]" wrote: >> >>>>>> >> >>>>>>> In no certain order... >> >>>>>>> >> >>>>>>> 1. Does a copy of the sent message show up in Sent Items folder? >> >>>>>>> >> >>>>>>> 2. Is the message found in your Virgin.net webmail inbox? >> >>>>>>> >> >>>>>>> 3. If you send the same PDF file as an attachment from your >> >>>>>>> webmail >> >>>>>>> page, >> >>>>>>> does the message & attachment show up in either inbox? >> >>>>>>> >> >>>>>>> 4. If you do not convert the Word document to a PDF file and >> >>>>>>> attach >> >>>>>>> the >> >>>>>>> DOC file to an email, does the message arrive in either inbox? >> >>>>>>> >> >>>>>>> 5. Has a(another) Norton or McAfee application ever been >> >>>>>>> installed >> >>>>>>> on >> >>>>>>> the >> >>>>>>> computer (e.g., a free-trial version that came preinstalled when >> >>>>>>> you >> >>>>>>> bought it)? >> >>>>>>> >> >>>>>>> 6. Why hasn't WinXP SP3 been installed yet? >> >>>>>>> >> >>>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that >> >>>>>>> date, >> >>>>>>> computers running WinXP SP2 will NOT be offered any further >> >>>>>>> critical >> >>>>>>> security updates, Automatic Updates will not work, and Windows >> >>>>>>> Update >> >>>>>>> website will not be accessible until SP3 is installed.] >> >>>>>>> >> >>>>>>> >> >>>>>>> Mark wrote: >> >>>>>>>> I have unistalled AVG using their removal tool as i did not >> >>>>>>>> unistal >> >>>>>>>> fully. Changed my mind and installed the Microsoft Security >> >>>>>>>> Essentials, >> >>>>>>>> which has updated and completed its first scan without any >> >>>>>>>> viruses >> >>>>>>>> found. >> >>>>>>>> >> >>>>>>>> Afterwards i then re-sent the message and still havent recieved >> >>>>>>>> it? >> >>>>>>>> >> >>>>>>>>> ok, thank you - i will reinstall tonight. I have been >> >>>>>>>>> recomended >> >>>>>>>>> another >> >>>>>>>>> virus checker called >> >>>>>>>>> comodo and might give that a try instead. >> >>>>>>>>> >> >>>>>>>>> "PA Bear [MS MVP]" wrote: >> >>>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free >> >>>>>>>>>> 9.0. >> >>>>>>>>>> [1] >> >>>>>>>>>> This >> >>>>>>>>>> time select the CUSTOM install option and do NOT install >> >>>>>>>>>> (i.e., >> >>>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, >> >>>>>>>>>> Security >> >>>>>>>>>> toolbar, or any of the email scanning components. >> >>>>>>>>>> >> >>>>>>>>>> . Why you don't need your anti-virus to scan your email >> >>>>>>>>>> >> >>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >> >>>>>>>>>> >> >>>>>>>>>> ================ >> >>>>>>>>>> [1] Or consider replacing AVG with Microsoft Security >> >>>>>>>>>> Essentials >> >>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or >> >>>>>>>>>> Avira >> >>>>>>>>>> AntiVir >> >>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >> >>>>>>>>>> both free and much more reliable than AVG IMHO. >> >>>>>>>>>> >> >>>>>>>>>> >> >>>>>>>>>> Mark wrote: >> >>>>>>>>>>> Yes, the pdf file is an attachment (with a web link in the >> >>>>>>>>>>> text >> >>>>>>>>>>> body) >> >>>>>>>>>>> >> >>>>>>>>>>> AVG is configured to set to scan incoming emails only - i >> >>>>>>>>>>> have >> >>>>>>>>>>> also >> >>>>>>>>>>> tried >> >>>>>>>>>>> turning this off and resending the message, but i makes no >> >>>>>>>>>>> difference >> >>>>>>>>>>> as >> >>>>>>>>>>> the >> >>>>>>>>>>> message still does not arrive (with a word file attachement >> >>>>>>>>>>> and >> >>>>>>>>>>> a >> >>>>>>>>>>> web >> >>>>>>>>>>> link in the message body)? >> >>>>>>>>>>> >> >>>>>>>>>>> I dont think the pdf file is a problem as i can send and >> >>>>>>>>>>> recieve >> >>>>>>>>>>> these. It seesm to be with word file attachements and web >> >>>>>>>>>>> links >> >>>>>>>>>>> with >> >>>>>>>>>>> the message >> >>>>>>>>>>> body. >> >>>>>>>>>>> Thus if i attach a pdf file with this combination it never >> >>>>>>>>>>> arrives? >> >>>>>>>>>>> >> >>>>>>>>>>> Thank you >> >>>>>>>>>>> >> >>>>>>>>>>> "PA Bear [MS MVP]" wrote: >> >>>>>>>>>>> >> >>>>>>>>>>>> Is the PDF file an attachment? >> >>>>>>>>>>>> >> >>>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >> >>>>>>>>>>>> -- >> >>>>>>>>>>>> ~Robear Dyer (PA Bear) >> >>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >> >>>>>>>>>>>> >> >>>>>>>>>>>> >> >>>>>>>>>>>> Mark wrote: >> >>>>>>>>>>>>> I am having problems trying to send a word document (with a >> >>>>>>>>>>>>> web >> >>>>>>>>>>>>> site >> >>>>>>>>>>>>> hyperlink) and the same link in the message body of an >> >>>>>>>>>>>>> email. >> >>>>>>>>>>>>> The >> >>>>>>>>>>>>> word >> >>>>>>>>>>>>> file >> >>>>>>>>>>>>> is my CV and the link relates to my web site where examples >> >>>>>>>>>>>>> of >> >>>>>>>>>>>>> my >> >>>>>>>>>>>>> work >> >>>>>>>>>>>>> can >> >>>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new >> >>>>>>>>>>>>> job). >> >>>>>>>>>>>>> The >> >>>>>>>>>>>>> word document has also been converted as pdf with the web >> >>>>>>>>>>>>> site >> >>>>>>>>>>>>> link. Both document links work fine outside of outlook >> >>>>>>>>>>>>> express. >> >>>>>>>>>>>>> >> >>>>>>>>>>>>> The message will send (can see the progress bar), but it is >> >>>>>>>>>>>>> not >> >>>>>>>>>>>>> recieved and >> >>>>>>>>>>>>> does not show up on the virgin server? I have sent this to >> >>>>>>>>>>>>> my >> >>>>>>>>>>>>> self >> >>>>>>>>>>>>> to proove >> >>>>>>>>>>>>> this. If i re-send the message without the word document, >> >>>>>>>>>>>>> with >> >>>>>>>>>>>>> the >> >>>>>>>>>>>>> hyperlink >> >>>>>>>>>>>>> removed from the message body and only the pdf attached, it >> >>>>>>>>>>>>> works >> >>>>>>>>>>>>> fine? >> >>>>>>>>>>>>> >> >>>>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent >> >>>>>>>>>>>>> virgin >> >>>>>>>>>>>>> message fix >> >>>>>>>>>>>>> tool and un-checked "do not allow attachements" within >> >>>>>>>>>>>>> oultook >> >>>>>>>>>>>>> and >> >>>>>>>>>>>>> still it >> >>>>>>>>>>>>> wont send the discussed message? >> >>>>>>>>>>>>> >> >>>>>>>>>>>>> Please can you help me to fix this as i really need to send >> >>>>>>>>>>>>> out >> >>>>>>>>>>>>> my >> >>>>>>>>>>>>> CV with >> >>>>>>>>>>>>> the web site link, thank you. >> >>>>>>>>>>>>> >> >>>>>>>>>>>>> I am using: >> >>>>>>>>>>>>> >> >>>>>>>>>>>>> @virgin.net (email account) >> >>>>>>>>>>>>> Outlook express 6 >> >>>>>>>>>>>>> XP home service pack 2 >> >>>>>>>>>>>>> Word 2002 >> >>>>>>>>>>>>> adobe reader 9 >> >>>>>>>>>>>>> avg free 8.5 >> >>>>>>>>>>>>> windows firewall >> >>>>>>> >> >>>>>>> . >> >>>> >> >>>> . >> >>
From: Zac Thompson on 29 Mar 2010 11:26 "Mark" <Mark(a)discussions.microsoft.com> wrote in message news:C1432507-26D7-42ED-B5E4-50C8710396E1(a)microsoft.com... > Hi, i have spoken to virgin again and it looks like they have blocked the > links to my web sites because they consider them as spam etc - although i > am > just using a free host. Its pretty bad though that they do not send back a > email fail message explaining why so you know whats going on! > > Anyway, i took your advice and set up a gmail account tonight and sent > myself the message and it works fine. I think i will also use google sites > to > set up my web site as well just to be safe than sorry again. > > Thank you so much for your help. > > All the best, > > Mark > > "PA Bear [MS MVP]" wrote: > >> You could always get yourself a free Gmail or Hotmail account, both of >> which >> can be accessed in OE. >> >> >> Mark wrote: >> > Changing could be my only choice then. I am certain i have been able to >> > send >> > massges like this in the past. Thus, if it is virgin i bet it is >> > related >> > to >> > their recent email overhaul? >> > >> > All the best and thank you for your help >> > >> > "PA Bear [MS MVP]" wrote: >> > >> >> You have no control over this, no. But you can get another ISP, >> >> hopefully >> >> one where any such scanning isn't as intrusive. >> >> >> >> Mark wrote: >> >>> Thank you, is this something i have no control over, i.e. the virgin >> >>> server? >> >>> >> >>> "PA Bear [MS MVP]" wrote: >> >>> >> >>>> Then that leaves us with only one possible cause... >> >>>> >> >>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver >> >>>> >> >>>> ....and or the recipient's incoming mailserver. >> >>>> >> >>>> >> >>>> Mark wrote: >> >>>>> Thank you, >> >>>>> >> >>>>> I have created a new identity, but it still doesnt work. >> >>>>> >> >>>>> All versions of Norton have been removed with the norton tool - >> >>>>> this >> >>>>> was >> >>>>> one of the first things i did after re-formatting / fresh >> >>>>> reinstall. I >> >>>>> used >> >>>>> the tool a few times to make sure!! >> >>>>> >> >>>>> Tonight i thought i would do one more test by sending the message >> >>>>> to >> >>>>> myself >> >>>>> and a copy to my daughter via web mail. I received the message >> >>>>> fine >> >>>>> but >> >>>>> my >> >>>>> daughter did not? I have 5 email adresses with this account (1 of >> >>>>> which >> >>>>> is >> >>>>> my daughters and is on a laptop rather than my pc). I tried it from >> >>>>> each >> >>>>> and got the same result - only the email address acount that i sent >> >>>>> it >> >>>>> from >> >>>>> would recieve. Therefore i am not confident in sending out my CV >> >>>>> this >> >>>>> way >> >>>>> as i cant be 100% sure that it will work? >> >>>>> >> >>>>> I just dont know what to do anymore, i think the traditional post >> >>>>> will >> >>>>> be >> >>>>> the only way now? >> >>>>> >> >>>>> "PA Bear [MS MVP]" wrote: >> >>>>> >> >>>>>> Since (1) a copy of the sent message (with the attachment) is >> >>>>>> found >> >>>>>> in >> >>>>>> Sent >> >>>>>> Items folder and since (2) no email scanning is involved now and >> >>>>>> since >> >>>>>> (3) >> >>>>>> you do not see the same behavior when sending via the webmail page >> >>>>>> and >> >>>>>> since (4) you are not sending via the same outgoing mailserver >> >>>>>> when >> >>>>>> sending via the webmail page as when sending from OE, [<whew>] I >> >>>>>> can >> >>>>>> only >> >>>>>> think of three possible causes for the behavior: >> >>>>>> >> >>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >> >>>>>> >> >>>>>> 2. A corrupt identity; and/or >> >>>>>> >> >>>>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial >> >>>>>> /was/ >> >>>>>> reinstalled when you did the clean install of Windows using the >> >>>>>> disk >> >>>>>> that >> >>>>>> came with the computer or the hidden Recovery partition). >> >>>>>> >> >>>>>> You have no control over #1 so first see if the behavior persists >> >>>>>> when >> >>>>>> sending such an email with your mail account set-up in a new >> >>>>>> identity >> >>>>>> (File | >> >>>>>> Identities | Add new identity). >> >>>>>> >> >>>>>> >> >>>>>> Mark wrote: >> >>>>>>> I am sorry, i posted the last reply twice and dont know how to >> >>>>>>> remove >> >>>>>>> the >> >>>>>>> duplicate? >> >>>>>>> >> >>>>>>> Anyway, i have tried sending the same full message both from >> >>>>>>> outlook >> >>>>>>> and >> >>>>>>> webmail. It only works via webmail and this seems to be my only >> >>>>>>> option >> >>>>>>> at >> >>>>>>> the minute. But i would like to try and sort it out through >> >>>>>>> outlook >> >>>>>>> as >> >>>>>>> well >> >>>>>>> please? >> >>>>>>> >> >>>>>>>> thank you - please find below the answers: >> >>>>>>>> >> >>>>>>>> 1. Yes >> >>>>>>>> >> >>>>>>>> 2. No >> >>>>>>>> >> >>>>>>>> 3 + 4a. Separate messages with no message text, from virgin >> >>>>>>>> webmail: >> >>>>>>>> >> >>>>>>>> Word - yes to both >> >>>>>>>> PDF - yes to both >> >>>>>>>> >> >>>>>>>> 3 + 4b. Separate messages with message text + web link, from >> >>>>>>>> virgin >> >>>>>>>> webmail: >> >>>>>>>> >> >>>>>>>> Word - yes to both >> >>>>>>>> PDF - yes to both >> >>>>>>>> >> >>>>>>>> 3 + 4c. 1 message with message text + web link, from virgin >> >>>>>>>> webmail: >> >>>>>>>> >> >>>>>>>> Word + pdf in same message- yes to both >> >>>>>>>> >> >>>>>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 >> >>>>>>>> and >> >>>>>>>> 360 >> >>>>>>>> purchsed later and all removed will norton tool after >> >>>>>>>> subscription >> >>>>>>>> ended. >> >>>>>>>> Reformated since to windows only (i.e no extra software as >> >>>>>>>> included >> >>>>>>>> with >> >>>>>>>> packard bell pc). >> >>>>>>>> >> >>>>>>>> 6. I havent had time to do a back up first and not prepared to >> >>>>>>>> risk >> >>>>>>>> installing SP3 until i do so (was going to do it over Christmas >> >>>>>>>> 2009). >> >>>>>>>> Only >> >>>>>>>> have a CDR drive to back up 11gb and just dont have the time at >> >>>>>>>> the >> >>>>>>>> minute. >> >>>>>>>> Not intending on purchasing a external drive. >> >>>>>>>> >> >>>>>>>> I spent 2hrs with virgin yesterday using their on line chat who >> >>>>>>>> accesed >> >>>>>>>> my >> >>>>>>>> pc. They could not fix it and said they would come back with a >> >>>>>>>> solution, >> >>>>>>>> which they havent as yet. >> >>>>>>>> >> >>>>>>>> But after answering your questions i have decided to send the >> >>>>>>>> intended >> >>>>>>>> message again from outlook - send, goes into sent folder but >> >>>>>>>> does >> >>>>>>>> not >> >>>>>>>> arrive in my inbox or at virgin. I think by the sound of things >> >>>>>>>> it >> >>>>>>>> must >> >>>>>>>> be >> >>>>>>>> to do with outlook on my pc? >> >>>>>>>> >> >>>>>>>> Hopefully this will shed a bit of light onto this strange >> >>>>>>>> problem? >> >>>>>>>> >> >>>>>>>> "PA Bear [MS MVP]" wrote: >> >>>>>>>> >> >>>>>>>>> In no certain order... >> >>>>>>>>> >> >>>>>>>>> 1. Does a copy of the sent message show up in Sent Items >> >>>>>>>>> folder? >> >>>>>>>>> >> >>>>>>>>> 2. Is the message found in your Virgin.net webmail inbox? >> >>>>>>>>> >> >>>>>>>>> 3. If you send the same PDF file as an attachment from your >> >>>>>>>>> webmail >> >>>>>>>>> page, >> >>>>>>>>> does the message & attachment show up in either inbox? >> >>>>>>>>> >> >>>>>>>>> 4. If you do not convert the Word document to a PDF file and >> >>>>>>>>> attach >> >>>>>>>>> the >> >>>>>>>>> DOC file to an email, does the message arrive in either inbox? >> >>>>>>>>> >> >>>>>>>>> 5. Has a(another) Norton or McAfee application ever been >> >>>>>>>>> installed >> >>>>>>>>> on >> >>>>>>>>> the >> >>>>>>>>> computer (e.g., a free-trial version that came preinstalled >> >>>>>>>>> when >> >>>>>>>>> you >> >>>>>>>>> bought it)? >> >>>>>>>>> >> >>>>>>>>> 6. Why hasn't WinXP SP3 been installed yet? >> >>>>>>>>> >> >>>>>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After >> >>>>>>>>> that >> >>>>>>>>> date, >> >>>>>>>>> computers running WinXP SP2 will NOT be offered any further >> >>>>>>>>> critical >> >>>>>>>>> security updates, Automatic Updates will not work, and Windows >> >>>>>>>>> Update >> >>>>>>>>> website will not be accessible until SP3 is installed.] >> >>>>>>>>> >> >>>>>>>>> >> >>>>>>>>> Mark wrote: >> >>>>>>>>>> I have unistalled AVG using their removal tool as i did not >> >>>>>>>>>> unistal >> >>>>>>>>>> fully. Changed my mind and installed the Microsoft Security >> >>>>>>>>>> Essentials, >> >>>>>>>>>> which has updated and completed its first scan without any >> >>>>>>>>>> viruses >> >>>>>>>>>> found. >> >>>>>>>>>> >> >>>>>>>>>> Afterwards i then re-sent the message and still havent >> >>>>>>>>>> recieved >> >>>>>>>>>> it? >> >>>>>>>>>> >> >>>>>>>>>>> ok, thank you - i will reinstall tonight. I have been >> >>>>>>>>>>> recomended >> >>>>>>>>>>> another >> >>>>>>>>>>> virus checker called >> >>>>>>>>>>> comodo and might give that a try instead. >> >>>>>>>>>>> >> >>>>>>>>>>> "PA Bear [MS MVP]" wrote: >> >>>>>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free >> >>>>>>>>>>>> 9.0. >> >>>>>>>>>>>> [1] >> >>>>>>>>>>>> This >> >>>>>>>>>>>> time select the CUSTOM install option and do NOT install >> >>>>>>>>>>>> (i.e., >> >>>>>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, >> >>>>>>>>>>>> Security >> >>>>>>>>>>>> toolbar, or any of the email scanning components. >> >>>>>>>>>>>> >> >>>>>>>>>>>> . Why you don't need your anti-virus to scan your email >> >>>>>>>>>>>> >> >>>>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >> >>>>>>>>>>>> >> >>>>>>>>>>>> ================ >> >>>>>>>>>>>> [1] Or consider replacing AVG with Microsoft Security >> >>>>>>>>>>>> Essentials >> >>>>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) >> >>>>>>>>>>>> or >> >>>>>>>>>>>> Avira >> >>>>>>>>>>>> AntiVir >> >>>>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >> >>>>>>>>>>>> both free and much more reliable than AVG IMHO. >> >>>>>>>>>>>> >> >>>>>>>>>>>> >> >>>>>>>>>>>> Mark wrote: >> >>>>>>>>>>>>> Yes, the pdf file is an attachment (with a web link in the >> >>>>>>>>>>>>> text >> >>>>>>>>>>>>> body) >> >>>>>>>>>>>>> >> >>>>>>>>>>>>> AVG is configured to set to scan incoming emails only - i >> >>>>>>>>>>>>> have >> >>>>>>>>>>>>> also >> >>>>>>>>>>>>> tried >> >>>>>>>>>>>>> turning this off and resending the message, but i makes no >> >>>>>>>>>>>>> difference >> >>>>>>>>>>>>> as >> >>>>>>>>>>>>> the >> >>>>>>>>>>>>> message still does not arrive (with a word file attachement >> >>>>>>>>>>>>> and >> >>>>>>>>>>>>> a >> >>>>>>>>>>>>> web >> >>>>>>>>>>>>> link in the message body)? >> >>>>>>>>>>>>> >> >>>>>>>>>>>>> I dont think the pdf file is a problem as i can send and >> >>>>>>>>>>>>> recieve >> >>>>>>>>>>>>> these. It seesm to be with word file attachements and web >> >>>>>>>>>>>>> links >> >>>>>>>>>>>>> with >> >>>>>>>>>>>>> the message >> >>>>>>>>>>>>> body. >> >>>>>>>>>>>>> Thus if i attach a pdf file with this combination it never >> >>>>>>>>>>>>> arrives? >> >>>>>>>>>>>>> >> >>>>>>>>>>>>> Thank you >> >>>>>>>>>>>>> >> >>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >> >>>>>>>>>>>>> >> >>>>>>>>>>>>>> Is the PDF file an attachment? >> >>>>>>>>>>>>>> >> >>>>>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >> >>>>>>>>>>>>>> -- >> >>>>>>>>>>>>>> ~Robear Dyer (PA Bear) >> >>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >> >>>>>>>>>>>>>> >> >>>>>>>>>>>>>> >> >>>>>>>>>>>>>> Mark wrote: >> >>>>>>>>>>>>>>> I am having problems trying to send a word document (with >> >>>>>>>>>>>>>>> a >> >>>>>>>>>>>>>>> web >> >>>>>>>>>>>>>>> site >> >>>>>>>>>>>>>>> hyperlink) and the same link in the message body of an >> >>>>>>>>>>>>>>> email. >> >>>>>>>>>>>>>>> The >> >>>>>>>>>>>>>>> word >> >>>>>>>>>>>>>>> file >> >>>>>>>>>>>>>>> is my CV and the link relates to my web site where >> >>>>>>>>>>>>>>> examples >> >>>>>>>>>>>>>>> of >> >>>>>>>>>>>>>>> my >> >>>>>>>>>>>>>>> work >> >>>>>>>>>>>>>>> can >> >>>>>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new >> >>>>>>>>>>>>>>> job).
From: Zac Thompson on 29 Mar 2010 11:26 "Twayne" <nobody(a)spamcop.net> wrote in message news:uuDxz1uvKHA.5340(a)TK2MSFTNGP04.phx.gbl... > In news:C1432507-26D7-42ED-B5E4-50C8710396E1(a)microsoft.com, > Mark <Mark(a)discussions.microsoft.com> typed: >> Hi, i have spoken to virgin again and it looks like they >> have blocked the links to my web sites because they >> consider them as spam etc - although i am just using a free >> host. Its pretty bad though that they do not send back a >> email fail message explaining why so you know whats going >> on! >> >> Anyway, i took your advice and set up a gmail account >> tonight and sent myself the message and it works fine. I >> think i will also use google sites to set up my web site as >> well just to be safe than sorry again. >> >> Thank you so much for your help. >> >> All the best, >> >> Mark >> >> "PA Bear [MS MVP]" wrote: >> >>> You could always get yourself a free Gmail or Hotmail >>> account, both of which can be accessed in OE. >>> >>> >>> Mark wrote: >>>> Changing could be my only choice then. I am certain i >>>> have been able to send >>>> massges like this in the past. Thus, if it is virgin i >>>> bet it is related to >>>> their recent email overhaul? >>>> >>>> All the best and thank you for your help >>>> >>>> "PA Bear [MS MVP]" wrote: >>>> >>>>> You have no control over this, no. But you can get >>>>> another ISP, hopefully >>>>> one where any such scanning isn't as intrusive. >>>>> >>>>> Mark wrote: >>>>>> Thank you, is this something i have no control over, >>>>>> i.e. the virgin server? >>>>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>>>> >>>>>>> Then that leaves us with only one possible cause... >>>>>>> >>>>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) >>>>>>>>> mailserver >>>>>>> >>>>>>> ....and or the recipient's incoming mailserver. >>>>>>> >>>>>>> >>>>>>> Mark wrote: >>>>>>>> Thank you, >>>>>>>> >>>>>>>> I have created a new identity, but it still doesnt >>>>>>>> work. >>>>>>>> >>>>>>>> All versions of Norton have been removed with the >>>>>>>> norton tool - this was >>>>>>>> one of the first things i did after re-formatting / >>>>>>>> fresh reinstall. I used >>>>>>>> the tool a few times to make sure!! >>>>>>>> >>>>>>>> Tonight i thought i would do one more test by sending >>>>>>>> the message to myself >>>>>>>> and a copy to my daughter via web mail. I received >>>>>>>> the message fine but >>>>>>>> my >>>>>>>> daughter did not? I have 5 email adresses with this >>>>>>>> account (1 of which >>>>>>>> is >>>>>>>> my daughters and is on a laptop rather than my pc). I >>>>>>>> tried it from each >>>>>>>> and got the same result - only the email address >>>>>>>> acount that i sent it from >>>>>>>> would recieve. Therefore i am not confident in >>>>>>>> sending out my CV this way >>>>>>>> as i cant be 100% sure that it will work? >>>>>>>> >>>>>>>> I just dont know what to do anymore, i think the >>>>>>>> traditional post will be >>>>>>>> the only way now? >>>>>>>> >>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>> >>>>>>>>> Since (1) a copy of the sent message (with the >>>>>>>>> attachment) is found in >>>>>>>>> Sent >>>>>>>>> Items folder and since (2) no email scanning is >>>>>>>>> involved now and since >>>>>>>>> (3) >>>>>>>>> you do not see the same behavior when sending via >>>>>>>>> the webmail page and >>>>>>>>> since (4) you are not sending via the same outgoing >>>>>>>>> mailserver when sending via the webmail page as when >>>>>>>>> sending from OE, [<whew>] I can only >>>>>>>>> think of three possible causes for the behavior: >>>>>>>>> >>>>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) >>>>>>>>> mailserver; >>>>>>>>> >>>>>>>>> 2. A corrupt identity; and/or >>>>>>>>> >>>>>>>>> 3. Persistant Norton "leftovers" (assuming the >>>>>>>>> Norton free trial /was/ >>>>>>>>> reinstalled when you did the clean install of >>>>>>>>> Windows using the disk that >>>>>>>>> came with the computer or the hidden Recovery >>>>>>>>> partition). >>>>>>>>> >>>>>>>>> You have no control over #1 so first see if the >>>>>>>>> behavior persists when >>>>>>>>> sending such an email with your mail account set-up >>>>>>>>> in a new identity (File | >>>>>>>>> Identities | Add new identity). >>>>>>>>> >>>>>>>>> >>>>>>>>> Mark wrote: >>>>>>>>>> I am sorry, i posted the last reply twice and dont >>>>>>>>>> know how to remove >>>>>>>>>> the >>>>>>>>>> duplicate? >>>>>>>>>> >>>>>>>>>> Anyway, i have tried sending the same full message >>>>>>>>>> both from outlook and >>>>>>>>>> webmail. It only works via webmail and this seems >>>>>>>>>> to be my only option >>>>>>>>>> at >>>>>>>>>> the minute. But i would like to try and sort it out >>>>>>>>>> through outlook as >>>>>>>>>> well >>>>>>>>>> please? >>>>>>>>>> >>>>>>>>>>> thank you - please find below the answers: >>>>>>>>>>> >>>>>>>>>>> 1. Yes >>>>>>>>>>> >>>>>>>>>>> 2. No >>>>>>>>>>> >>>>>>>>>>> 3 + 4a. Separate messages with no message text, >>>>>>>>>>> from virgin webmail: >>>>>>>>>>> >>>>>>>>>>> Word - yes to both >>>>>>>>>>> PDF - yes to both >>>>>>>>>>> >>>>>>>>>>> 3 + 4b. Separate messages with message text + web >>>>>>>>>>> link, from virgin webmail: >>>>>>>>>>> >>>>>>>>>>> Word - yes to both >>>>>>>>>>> PDF - yes to both >>>>>>>>>>> >>>>>>>>>>> 3 + 4c. 1 message with message text + web link, >>>>>>>>>>> from virgin webmail: >>>>>>>>>>> >>>>>>>>>>> Word + pdf in same message- yes to both >>>>>>>>>>> >>>>>>>>>>> 5. Norton 2002 (full 12 months with pc purchase), >>>>>>>>>>> versons 2005 and 360 >>>>>>>>>>> purchsed later and all removed will norton tool >>>>>>>>>>> after subscription ended. >>>>>>>>>>> Reformated since to windows only (i.e no extra >>>>>>>>>>> software as included with >>>>>>>>>>> packard bell pc). >>>>>>>>>>> >>>>>>>>>>> 6. I havent had time to do a back up first and not >>>>>>>>>>> prepared to risk installing SP3 until i do so (was >>>>>>>>>>> going to do it over Christmas 2009). >>>>>>>>>>> Only >>>>>>>>>>> have a CDR drive to back up 11gb and just dont >>>>>>>>>>> have the time at the minute. >>>>>>>>>>> Not intending on purchasing a external drive. >>>>>>>>>>> >>>>>>>>>>> I spent 2hrs with virgin yesterday using their on >>>>>>>>>>> line chat who accesed >>>>>>>>>>> my >>>>>>>>>>> pc. They could not fix it and said they would come >>>>>>>>>>> back with a solution, >>>>>>>>>>> which they havent as yet. >>>>>>>>>>> >>>>>>>>>>> But after answering your questions i have decided >>>>>>>>>>> to send the intended >>>>>>>>>>> message again from outlook - send, goes into sent >>>>>>>>>>> folder but does not >>>>>>>>>>> arrive in my inbox or at virgin. I think by the >>>>>>>>>>> sound of things it must >>>>>>>>>>> be >>>>>>>>>>> to do with outlook on my pc? >>>>>>>>>>> >>>>>>>>>>> Hopefully this will shed a bit of light onto this >>>>>>>>>>> strange problem? >>>>>>>>>>> >>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>> >>>>>>>>>>>> In no certain order... >>>>>>>>>>>> >>>>>>>>>>>> 1. Does a copy of the sent message show up in >>>>>>>>>>>> Sent Items folder? >>>>>>>>>>>> >>>>>>>>>>>> 2. Is the message found in your Virgin.net >>>>>>>>>>>> webmail inbox? >>>>>>>>>>>> >>>>>>>>>>>> 3. If you send the same PDF file as an attachment >>>>>>>>>>>> from your webmail >>>>>>>>>>>> page, >>>>>>>>>>>> does the message & attachment show up in either >>>>>>>>>>>> inbox? >>>>>>>>>>>> >>>>>>>>>>>> 4. If you do not convert the Word document to a >>>>>>>>>>>> PDF file and attach >>>>>>>>>>>> the >>>>>>>>>>>> DOC file to an email, does the message arrive in >>>>>>>>>>>> either inbox? >>>>>>>>>>>> >>>>>>>>>>>> 5. Has a(another) Norton or McAfee application >>>>>>>>>>>> ever been installed on >>>>>>>>>>>> the >>>>>>>>>>>> computer (e.g., a free-trial version that came >>>>>>>>>>>> preinstalled when you >>>>>>>>>>>> bought it)? >>>>>>>>>>>> >>>>>>>>>>>> 6. Why hasn't WinXP SP3 been installed yet? >>>>>>>>>>>> >>>>>>>>>>>> [Extended Support for WinXP SP2 ends on 10 July >>>>>>>>>>>> 2010. After that date, >>>>>>>>>>>> computers running WinXP SP2 will NOT be offered >>>>>>>>>>>> any further critical >>>>>>>>>>>> security updates, Automatic Updates will not >>>>>>>>>>>> work, and Windows Update >>>>>>>>>>>> website will not be accessible until SP3 is >>>>>>>>>>>> installed.] >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>> I have unistalled AVG using their removal tool >>>>>>>>>>>>> as i did not unistal >>>>>>>>>>>>> fully. Changed my mind and installed the >>>>>>>>>>>>> Microsoft Security Essentials, >>>>>>>>>>>>> which has updated and completed its first scan >>>>>>>>>>>>> without any viruses >>>>>>>>>>>>> found. >>>>>>>>>>>>> >>>>>>>>>>>>> Afterwards i then re-sent the message and still >>>>>>>>>>>>> havent recieved it? >>>>>>>>>>>>> >>>>>>>>>>>>>> ok, thank you - i will reinstall tonight. I >>>>>>>>>>>>>> have been recomended another >>>>>>>>>>>>>> virus checker called >>>>>>>>>>>>>> comodo and might give that a try instead. >>>>>>>>>>>>>> >>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>>> Uninstall AVG & reboot, then do a fresh >>>>>>>>>>>>>>> install of AVG Free >>>>>>>>>>>>>>> 9.0. >>>>>>>>>>>>>>> [1] >>>>>>>>>>>>>>> This >>>>>>>>>>>>>>> time select the CUSTOM install option and do >>>>>>>>>>>>>>> NOT install (i.e., uncheck) Linkscanner, >>>>>>>>>>>>>>> Search-Shield, Active Surf-Shield, Security >>>>>>>>>>>>>>> toolbar, or any of the email scanning >>>>>>>>>>>>>>> components. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> . Why you don't need your anti-virus to >>>>>>>>>>>>>>> scan your email >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> ================ >>>>>>>>>>>>>>> [1] Or consider replacing AVG with Microsoft >>>>>>>>>>>>>>> Security Essentials >>>>>>>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) >>>>>>>>>>>>>>> or Avira >>>>>>>>>>>>>>> AntiVir >>>>>>>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>>>>>>>>>>>>> both free and much more reliable than AVG IMHO. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>>>> Yes, the pdf file is an attachment (with a >>>>>>>>>>>>>>>> web link in the text >>>>>>>>>>>>>>>> body) >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> AVG is configured to set to scan incoming >>>>>>>>>>>>>>>> emails only - i have also >>>>>>>>>>>>>>>> tried >>>>>>>>>>>>>>>> turning this off and resending the message, >>>>>>>>>>>>>>>> but i makes no difference >>>>>>>>>>>>>>>> as >>>>>>>>>>>>>>>> the >>>>>>>>>>>>>>>> message still does not arrive (with a word >>>>>>>>>>>>>>>> file attachement and >>>>>>>>>>>>>>>> a >>>>>>>>>>>>>>>> web >>>>>>>>>>>>>>>> link in the message body)? >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> I dont think the pdf file is a problem as i >>>>>>>>>>>>>>>> can send and recieve >>>>>>>>>>>>>>>> these. It seesm to be with word file >>>>>>>>>>>>>>>> attachements and web links >>>>>>>>>>>>>>>> with >>>>>>>>>>>>>>>> the message >>>>>>>>>>>>>>>> body. >>>>>>>>>>>>>>>> Thus if i attach a pdf file with this >>>>>>>>>>>>>>>> combination it never arrives? >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Thank you >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> Is the PDF file an attachment? >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> Is AVG configured to scan incoming and >>>>>>>>>>>>>>>>> outgoing mail? -- >>>>>>>>>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - >>>>>>>>>>>>>>>>> since 2002 >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>>>>>> I am having problems trying to send a word >>>>>>>>>>>>>>>>>> document (with a web >>>>>>>>>>>>>>>>>> site >>>>>>>>>>>>>>>>>> hyperlink) and the same link in the message >>>>>>>>>>>>>>>>>> body of an email. >>>>>>>>>>>>>>>>>> The >>>>>>>>>>>>>>>>>> word >>>>>>>>>>>>>>>>>> file >>>>>>>>>>>>>>>>>> is my CV and the link relates to my web >>>>>>>>>>>>>>>>>> site where examples of >>>>>>>>>>>>>>>>>> my >>>>>>>>>>>>>>>>>> work >>>>>>>>>>>>>>>>>> can >>>>>>>>>>>>>>>>>> be found (i.e nothing dodgy, im just >>>>>>>>>>>>>>>>>> looking for a new job). > > You should check to see if for some reason you are listed on any > blacklists. Someone could have spoofed you as a spam site in their spam > runs and ISPs don't bother to tell people WHY they get restricted. One > handy place to make those checks on all the most relevant list keepers is > on webtex.com. Just enter your web site URL and wait to see how many, if > any, block lists you're on. It also might not be your web site that's the > problem: It could be a neighbor on those servers, and/or your e-mail > address, or one of several things. > IF you ASK your server admin, which I'd recommend, it might go faster > too to see that such doesn't happen in the future. If you have any forms > on the site it could even be spammers figured out how to use them for > sending spam; not unusual and not hard to do if it's not properly > protected. Many possibilities exist but I'll bet your server admin would > be happy to discuss it with you and might even have good advice for you. > > HTH, > > Twayne` > - > -- > Life is the only real counselor; wisdom unfiltered > through personal experience does not become a > part of the moral tissue.
From: Zac Thompson on 29 Mar 2010 11:26 "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message news:uMC9IPAvKHA.4752(a)TK2MSFTNGP04.phx.gbl... > You could always get yourself a free Gmail or Hotmail account, both of > which can be accessed in OE. > > > Mark wrote: >> Changing could be my only choice then. I am certain i have been able to >> send >> massges like this in the past. Thus, if it is virgin i bet it is related >> to >> their recent email overhaul? >> >> All the best and thank you for your help >> >> "PA Bear [MS MVP]" wrote: >> >>> You have no control over this, no. But you can get another ISP, >>> hopefully >>> one where any such scanning isn't as intrusive. >>> >>> Mark wrote: >>>> Thank you, is this something i have no control over, i.e. the virgin >>>> server? >>>> >>>> "PA Bear [MS MVP]" wrote: >>>> >>>>> Then that leaves us with only one possible cause... >>>>> >>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver >>>>> >>>>> ....and or the recipient's incoming mailserver. >>>>> >>>>> >>>>> Mark wrote: >>>>>> Thank you, >>>>>> >>>>>> I have created a new identity, but it still doesnt work. >>>>>> >>>>>> All versions of Norton have been removed with the norton tool - this >>>>>> was >>>>>> one of the first things i did after re-formatting / fresh reinstall. >>>>>> I >>>>>> used >>>>>> the tool a few times to make sure!! >>>>>> >>>>>> Tonight i thought i would do one more test by sending the message to >>>>>> myself >>>>>> and a copy to my daughter via web mail. I received the message fine >>>>>> but >>>>>> my >>>>>> daughter did not? I have 5 email adresses with this account (1 of >>>>>> which >>>>>> is >>>>>> my daughters and is on a laptop rather than my pc). I tried it from >>>>>> each >>>>>> and got the same result - only the email address acount that i sent >>>>>> it >>>>>> from >>>>>> would recieve. Therefore i am not confident in sending out my CV this >>>>>> way >>>>>> as i cant be 100% sure that it will work? >>>>>> >>>>>> I just dont know what to do anymore, i think the traditional post >>>>>> will >>>>>> be >>>>>> the only way now? >>>>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>>>> >>>>>>> Since (1) a copy of the sent message (with the attachment) is found >>>>>>> in >>>>>>> Sent >>>>>>> Items folder and since (2) no email scanning is involved now and >>>>>>> since >>>>>>> (3) >>>>>>> you do not see the same behavior when sending via the webmail page >>>>>>> and >>>>>>> since (4) you are not sending via the same outgoing mailserver when >>>>>>> sending via the webmail page as when sending from OE, [<whew>] I can >>>>>>> only >>>>>>> think of three possible causes for the behavior: >>>>>>> >>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >>>>>>> >>>>>>> 2. A corrupt identity; and/or >>>>>>> >>>>>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial >>>>>>> /was/ >>>>>>> reinstalled when you did the clean install of Windows using the disk >>>>>>> that >>>>>>> came with the computer or the hidden Recovery partition). >>>>>>> >>>>>>> You have no control over #1 so first see if the behavior persists >>>>>>> when >>>>>>> sending such an email with your mail account set-up in a new >>>>>>> identity >>>>>>> (File | >>>>>>> Identities | Add new identity). >>>>>>> >>>>>>> >>>>>>> Mark wrote: >>>>>>>> I am sorry, i posted the last reply twice and dont know how to >>>>>>>> remove >>>>>>>> the >>>>>>>> duplicate? >>>>>>>> >>>>>>>> Anyway, i have tried sending the same full message both from >>>>>>>> outlook >>>>>>>> and >>>>>>>> webmail. It only works via webmail and this seems to be my only >>>>>>>> option >>>>>>>> at >>>>>>>> the minute. But i would like to try and sort it out through outlook >>>>>>>> as >>>>>>>> well >>>>>>>> please? >>>>>>>> >>>>>>>>> thank you - please find below the answers: >>>>>>>>> >>>>>>>>> 1. Yes >>>>>>>>> >>>>>>>>> 2. No >>>>>>>>> >>>>>>>>> 3 + 4a. Separate messages with no message text, from virgin >>>>>>>>> webmail: >>>>>>>>> >>>>>>>>> Word - yes to both >>>>>>>>> PDF - yes to both >>>>>>>>> >>>>>>>>> 3 + 4b. Separate messages with message text + web link, from >>>>>>>>> virgin >>>>>>>>> webmail: >>>>>>>>> >>>>>>>>> Word - yes to both >>>>>>>>> PDF - yes to both >>>>>>>>> >>>>>>>>> 3 + 4c. 1 message with message text + web link, from virgin >>>>>>>>> webmail: >>>>>>>>> >>>>>>>>> Word + pdf in same message- yes to both >>>>>>>>> >>>>>>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and >>>>>>>>> 360 >>>>>>>>> purchsed later and all removed will norton tool after subscription >>>>>>>>> ended. >>>>>>>>> Reformated since to windows only (i.e no extra software as >>>>>>>>> included >>>>>>>>> with >>>>>>>>> packard bell pc). >>>>>>>>> >>>>>>>>> 6. I havent had time to do a back up first and not prepared to >>>>>>>>> risk >>>>>>>>> installing SP3 until i do so (was going to do it over Christmas >>>>>>>>> 2009). >>>>>>>>> Only >>>>>>>>> have a CDR drive to back up 11gb and just dont have the time at >>>>>>>>> the >>>>>>>>> minute. >>>>>>>>> Not intending on purchasing a external drive. >>>>>>>>> >>>>>>>>> I spent 2hrs with virgin yesterday using their on line chat who >>>>>>>>> accesed >>>>>>>>> my >>>>>>>>> pc. They could not fix it and said they would come back with a >>>>>>>>> solution, >>>>>>>>> which they havent as yet. >>>>>>>>> >>>>>>>>> But after answering your questions i have decided to send the >>>>>>>>> intended >>>>>>>>> message again from outlook - send, goes into sent folder but does >>>>>>>>> not >>>>>>>>> arrive in my inbox or at virgin. I think by the sound of things it >>>>>>>>> must >>>>>>>>> be >>>>>>>>> to do with outlook on my pc? >>>>>>>>> >>>>>>>>> Hopefully this will shed a bit of light onto this strange problem? >>>>>>>>> >>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>> >>>>>>>>>> In no certain order... >>>>>>>>>> >>>>>>>>>> 1. Does a copy of the sent message show up in Sent Items folder? >>>>>>>>>> >>>>>>>>>> 2. Is the message found in your Virgin.net webmail inbox? >>>>>>>>>> >>>>>>>>>> 3. If you send the same PDF file as an attachment from your >>>>>>>>>> webmail >>>>>>>>>> page, >>>>>>>>>> does the message & attachment show up in either inbox? >>>>>>>>>> >>>>>>>>>> 4. If you do not convert the Word document to a PDF file and >>>>>>>>>> attach >>>>>>>>>> the >>>>>>>>>> DOC file to an email, does the message arrive in either inbox? >>>>>>>>>> >>>>>>>>>> 5. Has a(another) Norton or McAfee application ever been >>>>>>>>>> installed >>>>>>>>>> on >>>>>>>>>> the >>>>>>>>>> computer (e.g., a free-trial version that came preinstalled when >>>>>>>>>> you >>>>>>>>>> bought it)? >>>>>>>>>> >>>>>>>>>> 6. Why hasn't WinXP SP3 been installed yet? >>>>>>>>>> >>>>>>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that >>>>>>>>>> date, >>>>>>>>>> computers running WinXP SP2 will NOT be offered any further >>>>>>>>>> critical >>>>>>>>>> security updates, Automatic Updates will not work, and Windows >>>>>>>>>> Update >>>>>>>>>> website will not be accessible until SP3 is installed.] >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Mark wrote: >>>>>>>>>>> I have unistalled AVG using their removal tool as i did not >>>>>>>>>>> unistal >>>>>>>>>>> fully. Changed my mind and installed the Microsoft Security >>>>>>>>>>> Essentials, >>>>>>>>>>> which has updated and completed its first scan without any >>>>>>>>>>> viruses >>>>>>>>>>> found. >>>>>>>>>>> >>>>>>>>>>> Afterwards i then re-sent the message and still havent recieved >>>>>>>>>>> it? >>>>>>>>>>> >>>>>>>>>>>> ok, thank you - i will reinstall tonight. I have been >>>>>>>>>>>> recomended >>>>>>>>>>>> another >>>>>>>>>>>> virus checker called >>>>>>>>>>>> comodo and might give that a try instead. >>>>>>>>>>>> >>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free >>>>>>>>>>>>> 9.0. >>>>>>>>>>>>> [1] >>>>>>>>>>>>> This >>>>>>>>>>>>> time select the CUSTOM install option and do NOT install >>>>>>>>>>>>> (i.e., >>>>>>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, >>>>>>>>>>>>> Security >>>>>>>>>>>>> toolbar, or any of the email scanning components. >>>>>>>>>>>>> >>>>>>>>>>>>> . Why you don't need your anti-virus to scan your email >>>>>>>>>>>>> >>>>>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>>>>>>>>>>> >>>>>>>>>>>>> ================ >>>>>>>>>>>>> [1] Or consider replacing AVG with Microsoft Security >>>>>>>>>>>>> Essentials >>>>>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or >>>>>>>>>>>>> Avira >>>>>>>>>>>>> AntiVir >>>>>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>>>>>>>>>>> both free and much more reliable than AVG IMHO. >>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>> Yes, the pdf file is an attachment (with a web link in the >>>>>>>>>>>>>> text >>>>>>>>>>>>>> body) >>>>>>>>>>>>>> >>>>>>>>>>>>>> AVG is configured to set to scan incoming emails only - i >>>>>>>>>>>>>> have >>>>>>>>>>>>>> also >>>>>>>>>>>>>> tried >>>>>>>>>>>>>> turning this off and resending the message, but i makes no >>>>>>>>>>>>>> difference >>>>>>>>>>>>>> as >>>>>>>>>>>>>> the >>>>>>>>>>>>>> message still does not arrive (with a word file attachement >>>>>>>>>>>>>> and >>>>>>>>>>>>>> a >>>>>>>>>>>>>> web >>>>>>>>>>>>>> link in the message body)? >>>>>>>>>>>>>> >>>>>>>>>>>>>> I dont think the pdf file is a problem as i can send and >>>>>>>>>>>>>> recieve >>>>>>>>>>>>>> these. It seesm to be with word file attachements and web >>>>>>>>>>>>>> links >>>>>>>>>>>>>> with >>>>>>>>>>>>>> the message >>>>>>>>>>>>>> body. >>>>>>>>>>>>>> Thus if i attach a pdf file with this combination it never >>>>>>>>>>>>>> arrives? >>>>>>>>>>>>>> >>>>>>>>>>>>>> Thank you >>>>>>>>>>>>>> >>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>> >>>>>>>>>>>>>>> Is the PDF file an attachment? >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>>>>>>>>>>>>> -- >>>>>>>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>>>> I am having problems trying to send a word document (with a >>>>>>>>>>>>>>>> web >>>>>>>>>>>>>>>> site >>>>>>>>>>>>>>>> hyperlink) and the same link in the message body of an >>>>>>>>>>>>>>>> email. >>>>>>>>>>>>>>>> The >>>>>>>>>>>>>>>> word >>>>>>>>>>>>>>>> file >>>>>>>>>>>>>>>> is my CV and the link relates to my web site where examples >>>>>>>>>>>>>>>> of >>>>>>>>>>>>>>>> my >>>>>>>>>>>>>>>> work >>>>>>>>>>>>>>>> can >>>>>>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new >>>>>>>>>>>>>>>> job). >>>>>>>>>>>>>>>> The >>>>>>>>>>>>>>>> word document has also been converted as pdf with the web >>>>>>>>>>>>>>>> site >>>>>>>>>>>>>>>> link. Both document links work fine outside of outlook >>>>>>>>>>>>>>>> express. >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> The message will send (can see the progress bar), but it is >>>>>>>>>>>>>>>> not >>>>>>>>>>>>>>>> recieved and >>>>>>>>>>>>>>>> does not show up on the virgin server? I have sent this to >>>>>>>>>>>>>>>> my >>>>>>>>>>>>>>>> self >>>>>>>>>>>>>>>> to proove >>>>>>>>>>>>>>>> this. If i re-send the message without the word document, >>>>>>>>>>>>>>>> with >>>>>>>>>>>>>>>> the >>>>>>>>>>>>>>>> hyperlink >>>>>>>>>>>>>>>> removed from the message body and only the pdf attached, it >>>>>>>>>>>>>>>> works >>>>>>>>>>>>>>>> fine? >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent >>>>>>>>>>>>>>>> virgin >>>>>>>>>>>>>>>> message fix >>>>>>>>>>>>>>>> tool and un-checked "do not allow attachements" within >>>>>>>>>>>>>>>> oultook >>>>>>>>>>>>>>>> and >>>>>>>>>>>>>>>> still it >>>>>>>>>>>>>>>> wont send the discussed message? >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Please can you help me to fix this as i really need to send >>>>>>>>>>>>>>>> out >>>>>>>>>>>>>>>> my >>>>>>>>>>>>>>>> CV with >>>>>>>>>>>>>>>> the web site link, thank you. >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> I am using: >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> @virgin.net (email account) >>>>>>>>>>>>>>>> Outlook express 6 >>>>>>>>>>>>>>>> XP home service pack 2 >>>>>>>>>>>>>>>> Word 2002 >>>>>>>>>>>>>>>> adobe reader 9 >>>>>>>>>>>>>>>> avg free 8.5 >>>>>>>>>>>>>>>> windows firewall >>>>>>>>>> >>>>>>>>>> . >>>>>>> >>>>>>> . >
From: Zac Thompson on 29 Mar 2010 11:36
"Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message news:%23KeLTQ1zKHA.4328(a)TK2MSFTNGP04.phx.gbl... > > "Mark" <Mark(a)discussions.microsoft.com> wrote in message > news:1DB8BFD1-62F4-4542-BEE2-C695317DB32E(a)microsoft.com... >> thank you - please find below the answers: >> >> 1. Yes >> >> 2. No >> >> 3 + 4a. Separate messages with no message text, from virgin webmail: >> >> Word - yes to both >> PDF - yes to both >> >> 3 + 4b. Separate messages with message text + web link, from virgin >> webmail: >> >> Word - yes to both >> PDF - yes to both >> >> 3 + 4c. 1 message with message text + web link, from virgin webmail: >> >> Word + pdf in same message- yes to both >> >> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360 >> purchsed later and all removed will norton tool after subscription ended. >> Reformated since to windows only (i.e no extra software as included with >> packard bell pc). >> >> 6. I havent had time to do a back up first and not prepared to risk >> installing SP3 until i do so (was going to do it over Christmas 2009). >> Only >> have a CDR drive to back up 11gb and just dont have the time at the >> minute. >> Not intending on purchasing a external drive. >> >> I spent 2hrs with virgin yesterday using their on line chat who accesed >> my >> pc. They could not fix it and said they would come back with a solution, >> which they havent as yet. >> >> But after answering your questions i have decided to send the intended >> message again from outlook - send, goes into sent folder but does not >> arrive >> in my inbox or at virgin. I think by the sound of things it must be to do >> with outlook on my pc? >> >> Hopefully this will shed a bit of light onto this strange problem? >> >> >> "PA Bear [MS MVP]" wrote: >> >>> In no certain order... >>> >>> 1. Does a copy of the sent message show up in Sent Items folder? >>> >>> 2. Is the message found in your Virgin.net webmail inbox? >>> >>> 3. If you send the same PDF file as an attachment from your webmail >>> page, >>> does the message & attachment show up in either inbox? >>> >>> 4. If you do not convert the Word document to a PDF file and attach the >>> DOC >>> file to an email, does the message arrive in either inbox? >>> >>> 5. Has a(another) Norton or McAfee application ever been installed on >>> the >>> computer (e.g., a free-trial version that came preinstalled when you >>> bought >>> it)? >>> >>> 6. Why hasn't WinXP SP3 been installed yet? >>> >>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that date, >>> computers running WinXP SP2 will NOT be offered any further critical >>> security updates, Automatic Updates will not work, and Windows Update >>> website will not be accessible until SP3 is installed.] >>> >>> >>> Mark wrote: >>> > I have unistalled AVG using their removal tool as i did not unistal >>> > fully. >>> > Changed my mind and installed the Microsoft Security Essentials, which >>> > has >>> > updated and completed its first scan without any viruses found. >>> > >>> > Afterwards i then re-sent the message and still havent recieved it? >>> > >>> >> ok, thank you - i will reinstall tonight. I have been recomended >>> >> another >>> >> virus checker called >>> >> comodo and might give that a try instead. >>> >> >>> >> "PA Bear [MS MVP]" wrote: >>> >>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. [1] >>> >>> This >>> >>> time select the CUSTOM install option and do NOT install (i.e., >>> >>> uncheck) >>> >>> Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or >>> >>> any >>> >>> of the email scanning components. >>> >>> >>> >>> . Why you don't need your anti-virus to scan your email >>> >>> >>> >>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>> >>> >>> >>> ================ >>> >>> [1] Or consider replacing AVG with Microsoft Security Essentials >>> >>> (http://www.microsoft.com/security_essentials/default.aspx) or Avira >>> >>> AntiVir >>> >>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>> >>> both free and much more reliable than AVG IMHO. >>> >>> >>> >>> >>> >>> Mark wrote: >>> >>>> Yes, the pdf file is an attachment (with a web link in the text >>> >>>> body) >>> >>>> >>> >>>> AVG is configured to set to scan incoming emails only - i have also >>> >>>> tried >>> >>>> turning this off and resending the message, but i makes no >>> >>>> difference >>> >>>> as >>> >>>> the >>> >>>> message still does not arrive (with a word file attachement and a >>> >>>> web >>> >>>> link in the message body)? >>> >>>> >>> >>>> I dont think the pdf file is a problem as i can send and recieve >>> >>>> these. >>> >>>> It seesm to be with word file attachements and web links with the >>> >>>> message >>> >>>> body. >>> >>>> Thus if i attach a pdf file with this combination it never arrives? >>> >>>> >>> >>>> Thank you >>> >>>> >>> >>>> "PA Bear [MS MVP]" wrote: >>> >>>> >>> >>>>> Is the PDF file an attachment? >>> >>>>> >>> >>>>> Is AVG configured to scan incoming and outgoing mail? >>> >>>>> -- >>> >>>>> ~Robear Dyer (PA Bear) >>> >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>> >>>>> >>> >>>>> >>> >>>>> Mark wrote: >>> >>>>>> I am having problems trying to send a word document (with a web >>> >>>>>> site >>> >>>>>> hyperlink) and the same link in the message body of an email. The >>> >>>>>> word >>> >>>>>> file >>> >>>>>> is my CV and the link relates to my web site where examples of my >>> >>>>>> work >>> >>>>>> can >>> >>>>>> be found (i.e nothing dodgy, im just looking for a new job). The >>> >>>>>> word >>> >>>>>> document has also been converted as pdf with the web site link. >>> >>>>>> Both >>> >>>>>> document links work fine outside of outlook express. >>> >>>>>> >>> >>>>>> The message will send (can see the progress bar), but it is not >>> >>>>>> recieved and >>> >>>>>> does not show up on the virgin server? I have sent this to my >>> >>>>>> self to >>> >>>>>> proove >>> >>>>>> this. If i re-send the message without the word document, with >>> >>>>>> the >>> >>>>>> hyperlink >>> >>>>>> removed from the message body and only the pdf attached, it works >>> >>>>>> fine? >>> >>>>>> >>> >>>>>> I have enabled pop3 on the virgin server, used the recent virgin >>> >>>>>> message fix >>> >>>>>> tool and un-checked "do not allow attachements" within oultook >>> >>>>>> and >>> >>>>>> still it >>> >>>>>> wont send the discussed message? >>> >>>>>> >>> >>>>>> Please can you help me to fix this as i really need to send out >>> >>>>>> my CV >>> >>>>>> with >>> >>>>>> the web site link, thank you. >>> >>>>>> >>> >>>>>> I am using: >>> >>>>>> >>> >>>>>> @virgin.net (email account) >>> >>>>>> Outlook express 6 >>> >>>>>> XP home service pack 2 >>> >>>>>> Word 2002 >>> >>>>>> adobe reader 9 >>> >>>>>> avg free 8.5 >>> >>>>>> windows firewall >>> >>> . >>> > > |