Outlook 6 will not send messages with web site links?
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From: Zac Thompson on 29 Mar 2010 11:45 "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message news:%23eEwcW1zKHA.4656(a)TK2MSFTNGP05.phx.gbl... > > "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message > news:%23O1CuQ1zKHA.5036(a)TK2MSFTNGP02.phx.gbl... >> >> "Mark" <Mark(a)discussions.microsoft.com> wrote in message >> news:C1432507-26D7-42ED-B5E4-50C8710396E1(a)microsoft.com... >>> Hi, i have spoken to virgin again and it looks like they have blocked >>> the >>> links to my web sites because they consider them as spam etc - although >>> i am >>> just using a free host. Its pretty bad though that they do not send back >>> a >>> email fail message explaining why so you know whats going on! >>> >>> Anyway, i took your advice and set up a gmail account tonight and sent >>> myself the message and it works fine. I think i will also use google >>> sites to >>> set up my web site as well just to be safe than sorry again. >>> >>> Thank you so much for your help. >>> >>> All the best, >>> >>> Mark >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>> You could always get yourself a free Gmail or Hotmail account, both of >>>> which >>>> can be accessed in OE. >>>> >>>> >>>> Mark wrote: >>>> > Changing could be my only choice then. I am certain i have been able >>>> > to >>>> > send >>>> > massges like this in the past. Thus, if it is virgin i bet it is >>>> > related >>>> > to >>>> > their recent email overhaul? >>>> > >>>> > All the best and thank you for your help >>>> > >>>> > "PA Bear [MS MVP]" wrote: >>>> > >>>> >> You have no control over this, no. But you can get another ISP, >>>> >> hopefully >>>> >> one where any such scanning isn't as intrusive. >>>> >> >>>> >> Mark wrote: >>>> >>> Thank you, is this something i have no control over, i.e. the >>>> >>> virgin >>>> >>> server? >>>> >>> >>>> >>> "PA Bear [MS MVP]" wrote: >>>> >>> >>>> >>>> Then that leaves us with only one possible cause... >>>> >>>> >>>> >>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver >>>> >>>> >>>> >>>> ....and or the recipient's incoming mailserver. >>>> >>>> >>>> >>>> >>>> >>>> Mark wrote: >>>> >>>>> Thank you, >>>> >>>>> >>>> >>>>> I have created a new identity, but it still doesnt work. >>>> >>>>> >>>> >>>>> All versions of Norton have been removed with the norton tool - >>>> >>>>> this >>>> >>>>> was >>>> >>>>> one of the first things i did after re-formatting / fresh >>>> >>>>> reinstall. I >>>> >>>>> used >>>> >>>>> the tool a few times to make sure!! >>>> >>>>> >>>> >>>>> Tonight i thought i would do one more test by sending the message >>>> >>>>> to >>>> >>>>> myself >>>> >>>>> and a copy to my daughter via web mail. I received the message >>>> >>>>> fine >>>> >>>>> but >>>> >>>>> my >>>> >>>>> daughter did not? I have 5 email adresses with this account (1 of >>>> >>>>> which >>>> >>>>> is >>>> >>>>> my daughters and is on a laptop rather than my pc). I tried it >>>> >>>>> from >>>> >>>>> each >>>> >>>>> and got the same result - only the email address acount that i >>>> >>>>> sent it >>>> >>>>> from >>>> >>>>> would recieve. Therefore i am not confident in sending out my CV >>>> >>>>> this >>>> >>>>> way >>>> >>>>> as i cant be 100% sure that it will work? >>>> >>>>> >>>> >>>>> I just dont know what to do anymore, i think the traditional post >>>> >>>>> will >>>> >>>>> be >>>> >>>>> the only way now? >>>> >>>>> >>>> >>>>> "PA Bear [MS MVP]" wrote: >>>> >>>>> >>>> >>>>>> Since (1) a copy of the sent message (with the attachment) is >>>> >>>>>> found >>>> >>>>>> in >>>> >>>>>> Sent >>>> >>>>>> Items folder and since (2) no email scanning is involved now and >>>> >>>>>> since >>>> >>>>>> (3) >>>> >>>>>> you do not see the same behavior when sending via the webmail >>>> >>>>>> page >>>> >>>>>> and >>>> >>>>>> since (4) you are not sending via the same outgoing mailserver >>>> >>>>>> when >>>> >>>>>> sending via the webmail page as when sending from OE, [<whew>] I >>>> >>>>>> can >>>> >>>>>> only >>>> >>>>>> think of three possible causes for the behavior: >>>> >>>>>> >>>> >>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >>>> >>>>>> >>>> >>>>>> 2. A corrupt identity; and/or >>>> >>>>>> >>>> >>>>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial >>>> >>>>>> /was/ >>>> >>>>>> reinstalled when you did the clean install of Windows using the >>>> >>>>>> disk >>>> >>>>>> that >>>> >>>>>> came with the computer or the hidden Recovery partition). >>>> >>>>>> >>>> >>>>>> You have no control over #1 so first see if the behavior >>>> >>>>>> persists >>>> >>>>>> when >>>> >>>>>> sending such an email with your mail account set-up in a new >>>> >>>>>> identity >>>> >>>>>> (File | >>>> >>>>>> Identities | Add new identity). >>>> >>>>>> >>>> >>>>>> >>>> >>>>>> Mark wrote: >>>> >>>>>>> I am sorry, i posted the last reply twice and dont know how to >>>> >>>>>>> remove >>>> >>>>>>> the >>>> >>>>>>> duplicate? >>>> >>>>>>> >>>> >>>>>>> Anyway, i have tried sending the same full message both from >>>> >>>>>>> outlook >>>> >>>>>>> and >>>> >>>>>>> webmail. It only works via webmail and this seems to be my only >>>> >>>>>>> option >>>> >>>>>>> at >>>> >>>>>>> the minute. But i would like to try and sort it out through >>>> >>>>>>> outlook >>>> >>>>>>> as >>>> >>>>>>> well >>>> >>>>>>> please? >>>> >>>>>>> >>>> >>>>>>>> thank you - please find below the answers: >>>> >>>>>>>> >>>> >>>>>>>> 1. Yes >>>> >>>>>>>> >>>> >>>>>>>> 2. No >>>> >>>>>>>> >>>> >>>>>>>> 3 + 4a. Separate messages with no message text, from virgin >>>> >>>>>>>> webmail: >>>> >>>>>>>> >>>> >>>>>>>> Word - yes to both >>>> >>>>>>>> PDF - yes to both >>>> >>>>>>>> >>>> >>>>>>>> 3 + 4b. Separate messages with message text + web link, from >>>> >>>>>>>> virgin >>>> >>>>>>>> webmail: >>>> >>>>>>>> >>>> >>>>>>>> Word - yes to both >>>> >>>>>>>> PDF - yes to both >>>> >>>>>>>> >>>> >>>>>>>> 3 + 4c. 1 message with message text + web link, from virgin >>>> >>>>>>>> webmail: >>>> >>>>>>>> >>>> >>>>>>>> Word + pdf in same message- yes to both >>>> >>>>>>>> >>>> >>>>>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 >>>> >>>>>>>> and >>>> >>>>>>>> 360 >>>> >>>>>>>> purchsed later and all removed will norton tool after >>>> >>>>>>>> subscription >>>> >>>>>>>> ended. >>>> >>>>>>>> Reformated since to windows only (i.e no extra software as >>>> >>>>>>>> included >>>> >>>>>>>> with >>>> >>>>>>>> packard bell pc). >>>> >>>>>>>> >>>> >>>>>>>> 6. I havent had time to do a back up first and not prepared to >>>> >>>>>>>> risk >>>> >>>>>>>> installing SP3 until i do so (was going to do it over >>>> >>>>>>>> Christmas >>>> >>>>>>>> 2009). >>>> >>>>>>>> Only >>>> >>>>>>>> have a CDR drive to back up 11gb and just dont have the time >>>> >>>>>>>> at the >>>> >>>>>>>> minute. >>>> >>>>>>>> Not intending on purchasing a external drive. >>>> >>>>>>>> >>>> >>>>>>>> I spent 2hrs with virgin yesterday using their on line chat >>>> >>>>>>>> who >>>> >>>>>>>> accesed >>>> >>>>>>>> my >>>> >>>>>>>> pc. They could not fix it and said they would come back with a >>>> >>>>>>>> solution, >>>> >>>>>>>> which they havent as yet. >>>> >>>>>>>> >>>> >>>>>>>> But after answering your questions i have decided to send the >>>> >>>>>>>> intended >>>> >>>>>>>> message again from outlook - send, goes into sent folder but >>>> >>>>>>>> does >>>> >>>>>>>> not >>>> >>>>>>>> arrive in my inbox or at virgin. I think by the sound of >>>> >>>>>>>> things it >>>> >>>>>>>> must >>>> >>>>>>>> be >>>> >>>>>>>> to do with outlook on my pc? >>>> >>>>>>>> >>>> >>>>>>>> Hopefully this will shed a bit of light onto this strange >>>> >>>>>>>> problem? >>>> >>>>>>>> >>>> >>>>>>>> "PA Bear [MS MVP]" wrote: >>>> >>>>>>>> >>>> >>>>>>>>> In no certain order... >>>> >>>>>>>>> >>>> >>>>>>>>> 1. Does a copy of the sent message show up in Sent Items >>>> >>>>>>>>> folder? >>>> >>>>>>>>> >>>> >>>>>>>>> 2. Is the message found in your Virgin.net webmail inbox? >>>> >>>>>>>>> >>>> >>>>>>>>> 3. If you send the same PDF file as an attachment from your >>>> >>>>>>>>> webmail >>>> >>>>>>>>> page, >>>> >>>>>>>>> does the message & attachment show up in either inbox? >>>> >>>>>>>>> >>>> >>>>>>>>> 4. If you do not convert the Word document to a PDF file and >>>> >>>>>>>>> attach >>>> >>>>>>>>> the >>>> >>>>>>>>> DOC file to an email, does the message arrive in either >>>> >>>>>>>>> inbox? >>>> >>>>>>>>> >>>> >>>>>>>>> 5. Has a(another) Norton or McAfee application ever been >>>> >>>>>>>>> installed >>>> >>>>>>>>> on >>>> >>>>>>>>> the >>>> >>>>>>>>> computer (e.g., a free-trial version that came preinstalled >>>> >>>>>>>>> when >>>> >>>>>>>>> you >>>> >>>>>>>>> bought it)? >>>> >>>>>>>>> >>>> >>>>>>>>> 6. Why hasn't WinXP SP3 been installed yet? >>>> >>>>>>>>> >>>> >>>>>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After >>>> >>>>>>>>> that >>>> >>>>>>>>> date, >>>> >>>>>>>>> computers running WinXP SP2 will NOT be offered any further >>>> >>>>>>>>> critical >>>> >>>>>>>>> security updates, Automatic Updates will not work, and >>>> >>>>>>>>> Windows >>>> >>>>>>>>> Update >>>> >>>>>>>>> website will not be accessible until SP3 is installed.] >>>> >>>>>>>>> >>>> >>>>>>>>> >>>> >>>>>>>>> Mark wrote: >>>> >>>>>>>>>> I have unistalled AVG using their removal tool as i did not >>>> >>>>>>>>>> unistal >>>> >>>>>>>>>> fully. Changed my mind and installed the Microsoft Security >>>> >>>>>>>>>> Essentials, >>>> >>>>>>>>>> which has updated and completed its first scan without any >>>> >>>>>>>>>> viruses >>>> >>>>>>>>>> found. >>>> >>>>>>>>>> >>>> >>>>>>>>>> Afterwards i then re-sent the message and still havent >>>> >>>>>>>>>> recieved >>>> >>>>>>>>>> it? >>>> >>>>>>>>>> >>>> >>>>>>>>>>> ok, thank you - i will reinstall tonight. I have been >>>> >>>>>>>>>>> recomended >>>> >>>>>>>>>>> another >>>> >>>>>>>>>>> virus checker called >>>> >>>>>>>>>>> comodo and might give that a try instead. >>>> >>>>>>>>>>> >>>> >>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>> >>>>>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG >>>> >>>>>>>>>>>> Free >>>> >>>>>>>>>>>> 9.0. >>>> >>>>>>>>>>>> [1] >>>> >>>>>>>>>>>> This >>>> >>>>>>>>>>>> time select the CUSTOM install option and do NOT install >>>> >>>>>>>>>>>> (i.e., >>>> >>>>>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, >>>> >>>>>>>>>>>> Security >>>> >>>>>>>>>>>> toolbar, or any of the email scanning components. >>>> >>>>>>>>>>>> >>>> >>>>>>>>>>>> . Why you don't need your anti-virus to scan your email >>>> >>>>>>>>>>>> >>>> >>>>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>> >>>>>>>>>>>> >>>> >>>>>>>>>>>> ================ >>>> >>>>>>>>>>>> [1] Or consider replacing AVG with Microsoft Security >>>> >>>>>>>>>>>> Essentials >>>> >>>>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) >>>> >>>>>>>>>>>> or >>>> >>>>>>>>>>>> Avira >>>> >>>>>>>>>>>> AntiVir >>>> >>>>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>> >>>>>>>>>>>> both free and much more reliable than AVG IMHO. >>>> >>>>>>>>>>>> >>>> >>>>>>>>>>>> >>>> >>>>>>>>>>>> Mark wrote: >>>> >>>>>>>>>>>>> Yes, the pdf file is an attachment (with a web link in >>>> >>>>>>>>>>>>> the >>>> >>>>>>>>>>>>> text >>>> >>>>>>>>>>>>> body) >>>> >>>>>>>>>>>>> >>>> >>>>>>>>>>>>> AVG is configured to set to scan incoming emails only - i >>>> >>>>>>>>>>>>> have >>>> >>>>>>>>>>>>> also >>>> >>>>>>>>>>>>> tried >>>> >>>>>>>>>>>>> turning this off and resending the message, but i makes >>>> >>>>>>>>>>>>> no >>>> >>>>>>>>>>>>> difference >>>> >>>>>>>>>>>>> as >>>> >>>>>>>>>>>>> the >>>> >>>>>>>>>>>>> message still does not arrive (with a word file >>>> >>>>>>>>>>>>> attachement >>>> >>>>>>>>>>>>> and >>>> >>>>>>>>>>>>> a >>>> >>>>>>>>>>>>> web >>>> >>>>>>>>>>>>> link in the message body)? >>>> >>>>>>>>>>>>> >>>> >>>>>>>>>>>>> I dont think the pdf file is a problem as i can send and >>>> >>>>>>>>>>>>> recieve >>>> >>>>>>>>>>>>> these. It seesm to be with word file attachements and web >>>> >>>>>>>>>>>>> links >>>> >>>>>>>>>>>>> with >>>> >>>>>>>>>>>>> the message >>>> >>>>>>>>>>>>> body. >>>> >>>>>>>>>>>>> Thus if i attach a pdf file with this combination it >>>> >>>>>>>>>>>>> never >>>> >>>>>>>>>>>>> arrives? >>>> >>>>>>>>>>>>> >>>> >>>>>>>>>>>>> Thank you >>>> >>>>>>>>>>>>> >>>> >>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>> >>>>>>>>>>>>> >>>> >>>>>>>>>>>>>> Is the PDF file an attachment? >>>> >>>>>>>>>>>>>> >>>> >>>>>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>> >>>>>>>>>>>>>> -- >>>> >>>>>>>>>>>>>> ~Robear Dyer (PA Bear) >>>> >>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>> >>>>>>>>>>>>>> >>>> >>>>>>>>>>>>>> >>>> >>>>>>>>>>>>>> Mark wrote: >>>> >>>>>>>>>>>>>>> I am having problems trying to send a word document >>>> >>>>>>>>>>>>>>> (with a >>>> >>>>>>>>>>>>>>> web >>>> >>>>>>>>>>>>>>> site >>>> >>>>>>>>>>>>>>> hyperlink) and the same link in the message body of an >>>> >>>>>>>>>>>>>>> email. >>>> >>>>>>>>>>>>>>> The >>>> >>>>>>>>>>>>>>> word >>>> >>>>>>>>>>>>>>> file >>>> >>>>>>>>>>>>>>> is my CV and the link relates to my web site where >>>> >>>>>>>>>>>>>>> examples >>>> >>>>>>>>>>>>>>> of >>>> >>>>>>>>>>>>>>> my >>>> >>>>>>>>>>>>>>> work >>>> >>>>>>>>>>>>>>> can >>>> >>>>>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new >>>> >>>>>>>>>>>>>>> job). >> >> > >
From: Zac Thompson on 29 Mar 2010 11:46 "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message news:ulp7eW1zKHA.5940(a)TK2MSFTNGP02.phx.gbl... > > "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message > news:%23VExnQ1zKHA.5548(a)TK2MSFTNGP06.phx.gbl... >> >> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message >> news:uMC9IPAvKHA.4752(a)TK2MSFTNGP04.phx.gbl... >>> You could always get yourself a free Gmail or Hotmail account, both of >>> which can be accessed in OE. >>> >>> >>> Mark wrote: >>>> Changing could be my only choice then. I am certain i have been able to >>>> send >>>> massges like this in the past. Thus, if it is virgin i bet it is >>>> related to >>>> their recent email overhaul? >>>> >>>> All the best and thank you for your help >>>> >>>> "PA Bear [MS MVP]" wrote: >>>> >>>>> You have no control over this, no. But you can get another ISP, >>>>> hopefully >>>>> one where any such scanning isn't as intrusive. >>>>> >>>>> Mark wrote: >>>>>> Thank you, is this something i have no control over, i.e. the virgin >>>>>> server? >>>>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>>>> >>>>>>> Then that leaves us with only one possible cause... >>>>>>> >>>>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver >>>>>>> >>>>>>> ....and or the recipient's incoming mailserver. >>>>>>> >>>>>>> >>>>>>> Mark wrote: >>>>>>>> Thank you, >>>>>>>> >>>>>>>> I have created a new identity, but it still doesnt work. >>>>>>>> >>>>>>>> All versions of Norton have been removed with the norton tool - >>>>>>>> this >>>>>>>> was >>>>>>>> one of the first things i did after re-formatting / fresh >>>>>>>> reinstall. I >>>>>>>> used >>>>>>>> the tool a few times to make sure!! >>>>>>>> >>>>>>>> Tonight i thought i would do one more test by sending the message >>>>>>>> to >>>>>>>> myself >>>>>>>> and a copy to my daughter via web mail. I received the message >>>>>>>> fine but >>>>>>>> my >>>>>>>> daughter did not? I have 5 email adresses with this account (1 of >>>>>>>> which >>>>>>>> is >>>>>>>> my daughters and is on a laptop rather than my pc). I tried it from >>>>>>>> each >>>>>>>> and got the same result - only the email address acount that i sent >>>>>>>> it >>>>>>>> from >>>>>>>> would recieve. Therefore i am not confident in sending out my CV >>>>>>>> this >>>>>>>> way >>>>>>>> as i cant be 100% sure that it will work? >>>>>>>> >>>>>>>> I just dont know what to do anymore, i think the traditional post >>>>>>>> will >>>>>>>> be >>>>>>>> the only way now? >>>>>>>> >>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>> >>>>>>>>> Since (1) a copy of the sent message (with the attachment) is >>>>>>>>> found in >>>>>>>>> Sent >>>>>>>>> Items folder and since (2) no email scanning is involved now and >>>>>>>>> since >>>>>>>>> (3) >>>>>>>>> you do not see the same behavior when sending via the webmail page >>>>>>>>> and >>>>>>>>> since (4) you are not sending via the same outgoing mailserver >>>>>>>>> when >>>>>>>>> sending via the webmail page as when sending from OE, [<whew>] I >>>>>>>>> can >>>>>>>>> only >>>>>>>>> think of three possible causes for the behavior: >>>>>>>>> >>>>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >>>>>>>>> >>>>>>>>> 2. A corrupt identity; and/or >>>>>>>>> >>>>>>>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial >>>>>>>>> /was/ >>>>>>>>> reinstalled when you did the clean install of Windows using the >>>>>>>>> disk >>>>>>>>> that >>>>>>>>> came with the computer or the hidden Recovery partition). >>>>>>>>> >>>>>>>>> You have no control over #1 so first see if the behavior persists >>>>>>>>> when >>>>>>>>> sending such an email with your mail account set-up in a new >>>>>>>>> identity >>>>>>>>> (File | >>>>>>>>> Identities | Add new identity). >>>>>>>>> >>>>>>>>> >>>>>>>>> Mark wrote: >>>>>>>>>> I am sorry, i posted the last reply twice and dont know how to >>>>>>>>>> remove >>>>>>>>>> the >>>>>>>>>> duplicate? >>>>>>>>>> >>>>>>>>>> Anyway, i have tried sending the same full message both from >>>>>>>>>> outlook >>>>>>>>>> and >>>>>>>>>> webmail. It only works via webmail and this seems to be my only >>>>>>>>>> option >>>>>>>>>> at >>>>>>>>>> the minute. But i would like to try and sort it out through >>>>>>>>>> outlook as >>>>>>>>>> well >>>>>>>>>> please? >>>>>>>>>> >>>>>>>>>>> thank you - please find below the answers: >>>>>>>>>>> >>>>>>>>>>> 1. Yes >>>>>>>>>>> >>>>>>>>>>> 2. No >>>>>>>>>>> >>>>>>>>>>> 3 + 4a. Separate messages with no message text, from virgin >>>>>>>>>>> webmail: >>>>>>>>>>> >>>>>>>>>>> Word - yes to both >>>>>>>>>>> PDF - yes to both >>>>>>>>>>> >>>>>>>>>>> 3 + 4b. Separate messages with message text + web link, from >>>>>>>>>>> virgin >>>>>>>>>>> webmail: >>>>>>>>>>> >>>>>>>>>>> Word - yes to both >>>>>>>>>>> PDF - yes to both >>>>>>>>>>> >>>>>>>>>>> 3 + 4c. 1 message with message text + web link, from virgin >>>>>>>>>>> webmail: >>>>>>>>>>> >>>>>>>>>>> Word + pdf in same message- yes to both >>>>>>>>>>> >>>>>>>>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 >>>>>>>>>>> and >>>>>>>>>>> 360 >>>>>>>>>>> purchsed later and all removed will norton tool after >>>>>>>>>>> subscription >>>>>>>>>>> ended. >>>>>>>>>>> Reformated since to windows only (i.e no extra software as >>>>>>>>>>> included >>>>>>>>>>> with >>>>>>>>>>> packard bell pc). >>>>>>>>>>> >>>>>>>>>>> 6. I havent had time to do a back up first and not prepared to >>>>>>>>>>> risk >>>>>>>>>>> installing SP3 until i do so (was going to do it over Christmas >>>>>>>>>>> 2009). >>>>>>>>>>> Only >>>>>>>>>>> have a CDR drive to back up 11gb and just dont have the time at >>>>>>>>>>> the >>>>>>>>>>> minute. >>>>>>>>>>> Not intending on purchasing a external drive. >>>>>>>>>>> >>>>>>>>>>> I spent 2hrs with virgin yesterday using their on line chat who >>>>>>>>>>> accesed >>>>>>>>>>> my >>>>>>>>>>> pc. They could not fix it and said they would come back with a >>>>>>>>>>> solution, >>>>>>>>>>> which they havent as yet. >>>>>>>>>>> >>>>>>>>>>> But after answering your questions i have decided to send the >>>>>>>>>>> intended >>>>>>>>>>> message again from outlook - send, goes into sent folder but >>>>>>>>>>> does not >>>>>>>>>>> arrive in my inbox or at virgin. I think by the sound of things >>>>>>>>>>> it >>>>>>>>>>> must >>>>>>>>>>> be >>>>>>>>>>> to do with outlook on my pc? >>>>>>>>>>> >>>>>>>>>>> Hopefully this will shed a bit of light onto this strange >>>>>>>>>>> problem? >>>>>>>>>>> >>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>> >>>>>>>>>>>> In no certain order... >>>>>>>>>>>> >>>>>>>>>>>> 1. Does a copy of the sent message show up in Sent Items >>>>>>>>>>>> folder? >>>>>>>>>>>> >>>>>>>>>>>> 2. Is the message found in your Virgin.net webmail inbox? >>>>>>>>>>>> >>>>>>>>>>>> 3. If you send the same PDF file as an attachment from your >>>>>>>>>>>> webmail >>>>>>>>>>>> page, >>>>>>>>>>>> does the message & attachment show up in either inbox? >>>>>>>>>>>> >>>>>>>>>>>> 4. If you do not convert the Word document to a PDF file and >>>>>>>>>>>> attach >>>>>>>>>>>> the >>>>>>>>>>>> DOC file to an email, does the message arrive in either inbox? >>>>>>>>>>>> >>>>>>>>>>>> 5. Has a(another) Norton or McAfee application ever been >>>>>>>>>>>> installed >>>>>>>>>>>> on >>>>>>>>>>>> the >>>>>>>>>>>> computer (e.g., a free-trial version that came preinstalled >>>>>>>>>>>> when you >>>>>>>>>>>> bought it)? >>>>>>>>>>>> >>>>>>>>>>>> 6. Why hasn't WinXP SP3 been installed yet? >>>>>>>>>>>> >>>>>>>>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After >>>>>>>>>>>> that >>>>>>>>>>>> date, >>>>>>>>>>>> computers running WinXP SP2 will NOT be offered any further >>>>>>>>>>>> critical >>>>>>>>>>>> security updates, Automatic Updates will not work, and Windows >>>>>>>>>>>> Update >>>>>>>>>>>> website will not be accessible until SP3 is installed.] >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>> I have unistalled AVG using their removal tool as i did not >>>>>>>>>>>>> unistal >>>>>>>>>>>>> fully. Changed my mind and installed the Microsoft Security >>>>>>>>>>>>> Essentials, >>>>>>>>>>>>> which has updated and completed its first scan without any >>>>>>>>>>>>> viruses >>>>>>>>>>>>> found. >>>>>>>>>>>>> >>>>>>>>>>>>> Afterwards i then re-sent the message and still havent >>>>>>>>>>>>> recieved it? >>>>>>>>>>>>> >>>>>>>>>>>>>> ok, thank you - i will reinstall tonight. I have been >>>>>>>>>>>>>> recomended >>>>>>>>>>>>>> another >>>>>>>>>>>>>> virus checker called >>>>>>>>>>>>>> comodo and might give that a try instead. >>>>>>>>>>>>>> >>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free >>>>>>>>>>>>>>> 9.0. >>>>>>>>>>>>>>> [1] >>>>>>>>>>>>>>> This >>>>>>>>>>>>>>> time select the CUSTOM install option and do NOT install >>>>>>>>>>>>>>> (i.e., >>>>>>>>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, >>>>>>>>>>>>>>> Security >>>>>>>>>>>>>>> toolbar, or any of the email scanning components. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> . Why you don't need your anti-virus to scan your email >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> ================ >>>>>>>>>>>>>>> [1] Or consider replacing AVG with Microsoft Security >>>>>>>>>>>>>>> Essentials >>>>>>>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) >>>>>>>>>>>>>>> or >>>>>>>>>>>>>>> Avira >>>>>>>>>>>>>>> AntiVir >>>>>>>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>>>>>>>>>>>>> both free and much more reliable than AVG IMHO. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>>>> Yes, the pdf file is an attachment (with a web link in the >>>>>>>>>>>>>>>> text >>>>>>>>>>>>>>>> body) >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> AVG is configured to set to scan incoming emails only - i >>>>>>>>>>>>>>>> have >>>>>>>>>>>>>>>> also >>>>>>>>>>>>>>>> tried >>>>>>>>>>>>>>>> turning this off and resending the message, but i makes no >>>>>>>>>>>>>>>> difference >>>>>>>>>>>>>>>> as >>>>>>>>>>>>>>>> the >>>>>>>>>>>>>>>> message still does not arrive (with a word file attachement >>>>>>>>>>>>>>>> and >>>>>>>>>>>>>>>> a >>>>>>>>>>>>>>>> web >>>>>>>>>>>>>>>> link in the message body)? >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> I dont think the pdf file is a problem as i can send and >>>>>>>>>>>>>>>> recieve >>>>>>>>>>>>>>>> these. It seesm to be with word file attachements and web >>>>>>>>>>>>>>>> links >>>>>>>>>>>>>>>> with >>>>>>>>>>>>>>>> the message >>>>>>>>>>>>>>>> body. >>>>>>>>>>>>>>>> Thus if i attach a pdf file with this combination it never >>>>>>>>>>>>>>>> arrives? >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Thank you >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> Is the PDF file an attachment? >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>>>>>>>>>>>>>>> -- >>>>>>>>>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>>>>>> I am having problems trying to send a word document (with >>>>>>>>>>>>>>>>>> a >>>>>>>>>>>>>>>>>> web >>>>>>>>>>>>>>>>>> site >>>>>>>>>>>>>>>>>> hyperlink) and the same link in the message body of an >>>>>>>>>>>>>>>>>> email. >>>>>>>>>>>>>>>>>> The >>>>>>>>>>>>>>>>>> word >>>>>>>>>>>>>>>>>> file >>>>>>>>>>>>>>>>>> is my CV and the link relates to my web site where >>>>>>>>>>>>>>>>>> examples of >>>>>>>>>>>>>>>>>> my >>>>>>>>>>>>>>>>>> work >>>>>>>>>>>>>>>>>> can >>>>>>>>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new >>>>>>>>>>>>>>>>>> job). >>>>>>>>>>>>>>>>>> The >>>>>>>>>>>>>>>>>> word document has also been converted as pdf with the web >>>>>>>>>>>>>>>>>> site >>>>>>>>>>>>>>>>>> link. Both document links work fine outside of outlook >>>>>>>>>>>>>>>>>> express. >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> The message will send (can see the progress bar), but it >>>>>>>>>>>>>>>>>> is >>>>>>>>>>>>>>>>>> not >>>>>>>>>>>>>>>>>> recieved and >>>>>>>>>>>>>>>>>> does not show up on the virgin server? I have sent this >>>>>>>>>>>>>>>>>> to my >>>>>>>>>>>>>>>>>> self >>>>>>>>>>>>>>>>>> to proove >>>>>>>>>>>>>>>>>> this. If i re-send the message without the word document, >>>>>>>>>>>>>>>>>> with >>>>>>>>>>>>>>>>>> the >>>>>>>>>>>>>>>>>> hyperlink >>>>>>>>>>>>>>>>>> removed from the message body and only the pdf attached, >>>>>>>>>>>>>>>>>> it >>>>>>>>>>>>>>>>>> works >>>>>>>>>>>>>>>>>> fine? >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent >>>>>>>>>>>>>>>>>> virgin >>>>>>>>>>>>>>>>>> message fix >>>>>>>>>>>>>>>>>> tool and un-checked "do not allow attachements" within >>>>>>>>>>>>>>>>>> oultook >>>>>>>>>>>>>>>>>> and >>>>>>>>>>>>>>>>>> still it >>>>>>>>>>>>>>>>>> wont send the discussed message? >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Please can you help me to fix this as i really need to >>>>>>>>>>>>>>>>>> send >>>>>>>>>>>>>>>>>> out >>>>>>>>>>>>>>>>>> my >>>>>>>>>>>>>>>>>> CV with >>>>>>>>>>>>>>>>>> the web site link, thank you. >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> I am using: >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> @virgin.net (email account) >>>>>>>>>>>>>>>>>> Outlook express 6 >>>>>>>>>>>>>>>>>> XP home service pack 2 >>>>>>>>>>>>>>>>>> Word 2002 >>>>>>>>>>>>>>>>>> adobe reader 9 >>>>>>>>>>>>>>>>>> avg free 8.5 >>>>>>>>>>>>>>>>>> windows firewall >>>>>>>>>>>> >>>>>>>>>>>> . >>>>>>>>> >>>>>>>>> . >>> >> >> > >
From: Zac Thompson on 29 Mar 2010 11:46 "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message news:uPr1jW1zKHA.4656(a)TK2MSFTNGP05.phx.gbl... > > "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message > news:%23jx0kQ1zKHA.1796(a)TK2MSFTNGP02.phx.gbl... >> >> "Mark" <Mark(a)discussions.microsoft.com> wrote in message >> news:E67FFAA8-568B-4A31-A15C-1E8CBA9864DC(a)microsoft.com... >>> Changing could be my only choice then. I am certain i have been able to >>> send >>> massges like this in the past. Thus, if it is virgin i bet it is related >>> to >>> their recent email overhaul? >>> >>> All the best and thank you for your help >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>> You have no control over this, no. But you can get another ISP, >>>> hopefully >>>> one where any such scanning isn't as intrusive. >>>> >>>> Mark wrote: >>>> > Thank you, is this something i have no control over, i.e. the virgin >>>> > server? >>>> > >>>> > "PA Bear [MS MVP]" wrote: >>>> > >>>> >> Then that leaves us with only one possible cause... >>>> >> >>>> >>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver >>>> >> >>>> >> ....and or the recipient's incoming mailserver. >>>> >> >>>> >> >>>> >> Mark wrote: >>>> >>> Thank you, >>>> >>> >>>> >>> I have created a new identity, but it still doesnt work. >>>> >>> >>>> >>> All versions of Norton have been removed with the norton tool - >>>> >>> this >>>> >>> was >>>> >>> one of the first things i did after re-formatting / fresh >>>> >>> reinstall. I >>>> >>> used >>>> >>> the tool a few times to make sure!! >>>> >>> >>>> >>> Tonight i thought i would do one more test by sending the message >>>> >>> to >>>> >>> myself >>>> >>> and a copy to my daughter via web mail. I received the message >>>> >>> fine but >>>> >>> my >>>> >>> daughter did not? I have 5 email adresses with this account (1 of >>>> >>> which >>>> >>> is >>>> >>> my daughters and is on a laptop rather than my pc). I tried it from >>>> >>> each >>>> >>> and got the same result - only the email address acount that i sent >>>> >>> it >>>> >>> from >>>> >>> would recieve. Therefore i am not confident in sending out my CV >>>> >>> this >>>> >>> way >>>> >>> as i cant be 100% sure that it will work? >>>> >>> >>>> >>> I just dont know what to do anymore, i think the traditional post >>>> >>> will >>>> >>> be >>>> >>> the only way now? >>>> >>> >>>> >>> "PA Bear [MS MVP]" wrote: >>>> >>> >>>> >>>> Since (1) a copy of the sent message (with the attachment) is >>>> >>>> found in >>>> >>>> Sent >>>> >>>> Items folder and since (2) no email scanning is involved now and >>>> >>>> since >>>> >>>> (3) >>>> >>>> you do not see the same behavior when sending via the webmail page >>>> >>>> and >>>> >>>> since (4) you are not sending via the same outgoing mailserver >>>> >>>> when >>>> >>>> sending via the webmail page as when sending from OE, [<whew>] I >>>> >>>> can >>>> >>>> only >>>> >>>> think of three possible causes for the behavior: >>>> >>>> >>>> >>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >>>> >>>> >>>> >>>> 2. A corrupt identity; and/or >>>> >>>> >>>> >>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial >>>> >>>> /was/ >>>> >>>> reinstalled when you did the clean install of Windows using the >>>> >>>> disk >>>> >>>> that >>>> >>>> came with the computer or the hidden Recovery partition). >>>> >>>> >>>> >>>> You have no control over #1 so first see if the behavior persists >>>> >>>> when >>>> >>>> sending such an email with your mail account set-up in a new >>>> >>>> identity >>>> >>>> (File | >>>> >>>> Identities | Add new identity). >>>> >>>> >>>> >>>> >>>> >>>> Mark wrote: >>>> >>>>> I am sorry, i posted the last reply twice and dont know how to >>>> >>>>> remove >>>> >>>>> the >>>> >>>>> duplicate? >>>> >>>>> >>>> >>>>> Anyway, i have tried sending the same full message both from >>>> >>>>> outlook >>>> >>>>> and >>>> >>>>> webmail. It only works via webmail and this seems to be my only >>>> >>>>> option >>>> >>>>> at >>>> >>>>> the minute. But i would like to try and sort it out through >>>> >>>>> outlook as >>>> >>>>> well >>>> >>>>> please? >>>> >>>>> >>>> >>>>>> thank you - please find below the answers: >>>> >>>>>> >>>> >>>>>> 1. Yes >>>> >>>>>> >>>> >>>>>> 2. No >>>> >>>>>> >>>> >>>>>> 3 + 4a. Separate messages with no message text, from virgin >>>> >>>>>> webmail: >>>> >>>>>> >>>> >>>>>> Word - yes to both >>>> >>>>>> PDF - yes to both >>>> >>>>>> >>>> >>>>>> 3 + 4b. Separate messages with message text + web link, from >>>> >>>>>> virgin >>>> >>>>>> webmail: >>>> >>>>>> >>>> >>>>>> Word - yes to both >>>> >>>>>> PDF - yes to both >>>> >>>>>> >>>> >>>>>> 3 + 4c. 1 message with message text + web link, from virgin >>>> >>>>>> webmail: >>>> >>>>>> >>>> >>>>>> Word + pdf in same message- yes to both >>>> >>>>>> >>>> >>>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 >>>> >>>>>> and >>>> >>>>>> 360 >>>> >>>>>> purchsed later and all removed will norton tool after >>>> >>>>>> subscription >>>> >>>>>> ended. >>>> >>>>>> Reformated since to windows only (i.e no extra software as >>>> >>>>>> included >>>> >>>>>> with >>>> >>>>>> packard bell pc). >>>> >>>>>> >>>> >>>>>> 6. I havent had time to do a back up first and not prepared to >>>> >>>>>> risk >>>> >>>>>> installing SP3 until i do so (was going to do it over Christmas >>>> >>>>>> 2009). >>>> >>>>>> Only >>>> >>>>>> have a CDR drive to back up 11gb and just dont have the time at >>>> >>>>>> the >>>> >>>>>> minute. >>>> >>>>>> Not intending on purchasing a external drive. >>>> >>>>>> >>>> >>>>>> I spent 2hrs with virgin yesterday using their on line chat who >>>> >>>>>> accesed >>>> >>>>>> my >>>> >>>>>> pc. They could not fix it and said they would come back with a >>>> >>>>>> solution, >>>> >>>>>> which they havent as yet. >>>> >>>>>> >>>> >>>>>> But after answering your questions i have decided to send the >>>> >>>>>> intended >>>> >>>>>> message again from outlook - send, goes into sent folder but >>>> >>>>>> does not >>>> >>>>>> arrive in my inbox or at virgin. I think by the sound of things >>>> >>>>>> it >>>> >>>>>> must >>>> >>>>>> be >>>> >>>>>> to do with outlook on my pc? >>>> >>>>>> >>>> >>>>>> Hopefully this will shed a bit of light onto this strange >>>> >>>>>> problem? >>>> >>>>>> >>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>> >>>>>> >>>> >>>>>>> In no certain order... >>>> >>>>>>> >>>> >>>>>>> 1. Does a copy of the sent message show up in Sent Items >>>> >>>>>>> folder? >>>> >>>>>>> >>>> >>>>>>> 2. Is the message found in your Virgin.net webmail inbox? >>>> >>>>>>> >>>> >>>>>>> 3. If you send the same PDF file as an attachment from your >>>> >>>>>>> webmail >>>> >>>>>>> page, >>>> >>>>>>> does the message & attachment show up in either inbox? >>>> >>>>>>> >>>> >>>>>>> 4. If you do not convert the Word document to a PDF file and >>>> >>>>>>> attach >>>> >>>>>>> the >>>> >>>>>>> DOC file to an email, does the message arrive in either inbox? >>>> >>>>>>> >>>> >>>>>>> 5. Has a(another) Norton or McAfee application ever been >>>> >>>>>>> installed >>>> >>>>>>> on >>>> >>>>>>> the >>>> >>>>>>> computer (e.g., a free-trial version that came preinstalled >>>> >>>>>>> when you >>>> >>>>>>> bought it)? >>>> >>>>>>> >>>> >>>>>>> 6. Why hasn't WinXP SP3 been installed yet? >>>> >>>>>>> >>>> >>>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After >>>> >>>>>>> that >>>> >>>>>>> date, >>>> >>>>>>> computers running WinXP SP2 will NOT be offered any further >>>> >>>>>>> critical >>>> >>>>>>> security updates, Automatic Updates will not work, and Windows >>>> >>>>>>> Update >>>> >>>>>>> website will not be accessible until SP3 is installed.] >>>> >>>>>>> >>>> >>>>>>> >>>> >>>>>>> Mark wrote: >>>> >>>>>>>> I have unistalled AVG using their removal tool as i did not >>>> >>>>>>>> unistal >>>> >>>>>>>> fully. Changed my mind and installed the Microsoft Security >>>> >>>>>>>> Essentials, >>>> >>>>>>>> which has updated and completed its first scan without any >>>> >>>>>>>> viruses >>>> >>>>>>>> found. >>>> >>>>>>>> >>>> >>>>>>>> Afterwards i then re-sent the message and still havent >>>> >>>>>>>> recieved it? >>>> >>>>>>>> >>>> >>>>>>>>> ok, thank you - i will reinstall tonight. I have been >>>> >>>>>>>>> recomended >>>> >>>>>>>>> another >>>> >>>>>>>>> virus checker called >>>> >>>>>>>>> comodo and might give that a try instead. >>>> >>>>>>>>> >>>> >>>>>>>>> "PA Bear [MS MVP]" wrote: >>>> >>>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free >>>> >>>>>>>>>> 9.0. >>>> >>>>>>>>>> [1] >>>> >>>>>>>>>> This >>>> >>>>>>>>>> time select the CUSTOM install option and do NOT install >>>> >>>>>>>>>> (i.e., >>>> >>>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, >>>> >>>>>>>>>> Security >>>> >>>>>>>>>> toolbar, or any of the email scanning components. >>>> >>>>>>>>>> >>>> >>>>>>>>>> . Why you don't need your anti-virus to scan your email >>>> >>>>>>>>>> >>>> >>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>> >>>>>>>>>> >>>> >>>>>>>>>> ================ >>>> >>>>>>>>>> [1] Or consider replacing AVG with Microsoft Security >>>> >>>>>>>>>> Essentials >>>> >>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) >>>> >>>>>>>>>> or >>>> >>>>>>>>>> Avira >>>> >>>>>>>>>> AntiVir >>>> >>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>> >>>>>>>>>> both free and much more reliable than AVG IMHO. >>>> >>>>>>>>>> >>>> >>>>>>>>>> >>>> >>>>>>>>>> Mark wrote: >>>> >>>>>>>>>>> Yes, the pdf file is an attachment (with a web link in the >>>> >>>>>>>>>>> text >>>> >>>>>>>>>>> body) >>>> >>>>>>>>>>> >>>> >>>>>>>>>>> AVG is configured to set to scan incoming emails only - i >>>> >>>>>>>>>>> have >>>> >>>>>>>>>>> also >>>> >>>>>>>>>>> tried >>>> >>>>>>>>>>> turning this off and resending the message, but i makes no >>>> >>>>>>>>>>> difference >>>> >>>>>>>>>>> as >>>> >>>>>>>>>>> the >>>> >>>>>>>>>>> message still does not arrive (with a word file attachement >>>> >>>>>>>>>>> and >>>> >>>>>>>>>>> a >>>> >>>>>>>>>>> web >>>> >>>>>>>>>>> link in the message body)? >>>> >>>>>>>>>>> >>>> >>>>>>>>>>> I dont think the pdf file is a problem as i can send and >>>> >>>>>>>>>>> recieve >>>> >>>>>>>>>>> these. It seesm to be with word file attachements and web >>>> >>>>>>>>>>> links >>>> >>>>>>>>>>> with >>>> >>>>>>>>>>> the message >>>> >>>>>>>>>>> body. >>>> >>>>>>>>>>> Thus if i attach a pdf file with this combination it never >>>> >>>>>>>>>>> arrives? >>>> >>>>>>>>>>> >>>> >>>>>>>>>>> Thank you >>>> >>>>>>>>>>> >>>> >>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>> >>>>>>>>>>> >>>> >>>>>>>>>>>> Is the PDF file an attachment? >>>> >>>>>>>>>>>> >>>> >>>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>> >>>>>>>>>>>> -- >>>> >>>>>>>>>>>> ~Robear Dyer (PA Bear) >>>> >>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>> >>>>>>>>>>>> >>>> >>>>>>>>>>>> >>>> >>>>>>>>>>>> Mark wrote: >>>> >>>>>>>>>>>>> I am having problems trying to send a word document (with >>>> >>>>>>>>>>>>> a >>>> >>>>>>>>>>>>> web >>>> >>>>>>>>>>>>> site >>>> >>>>>>>>>>>>> hyperlink) and the same link in the message body of an >>>> >>>>>>>>>>>>> email. >>>> >>>>>>>>>>>>> The >>>> >>>>>>>>>>>>> word >>>> >>>>>>>>>>>>> file >>>> >>>>>>>>>>>>> is my CV and the link relates to my web site where >>>> >>>>>>>>>>>>> examples of >>>> >>>>>>>>>>>>> my >>>> >>>>>>>>>>>>> work >>>> >>>>>>>>>>>>> can >>>> >>>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new >>>> >>>>>>>>>>>>> job). >>>> >>>>>>>>>>>>> The >>>> >>>>>>>>>>>>> word document has also been converted as pdf with the web >>>> >>>>>>>>>>>>> site >>>> >>>>>>>>>>>>> link. Both document links work fine outside of outlook >>>> >>>>>>>>>>>>> express. >>>> >>>>>>>>>>>>> >>>> >>>>>>>>>>>>> The message will send (can see the progress bar), but it >>>> >>>>>>>>>>>>> is >>>> >>>>>>>>>>>>> not >>>> >>>>>>>>>>>>> recieved and >>>> >>>>>>>>>>>>> does not show up on the virgin server? I have sent this >>>> >>>>>>>>>>>>> to my >>>> >>>>>>>>>>>>> self >>>> >>>>>>>>>>>>> to proove >>>> >>>>>>>>>>>>> this. If i re-send the message without the word document, >>>> >>>>>>>>>>>>> with >>>> >>>>>>>>>>>>> the >>>> >>>>>>>>>>>>> hyperlink >>>> >>>>>>>>>>>>> removed from the message body and only the pdf attached, >>>> >>>>>>>>>>>>> it >>>> >>>>>>>>>>>>> works >>>> >>>>>>>>>>>>> fine? >>>> >>>>>>>>>>>>> >>>> >>>>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent >>>> >>>>>>>>>>>>> virgin >>>> >>>>>>>>>>>>> message fix >>>> >>>>>>>>>>>>> tool and un-checked "do not allow attachements" within >>>> >>>>>>>>>>>>> oultook >>>> >>>>>>>>>>>>> and >>>> >>>>>>>>>>>>> still it >>>> >>>>>>>>>>>>> wont send the discussed message? >>>> >>>>>>>>>>>>> >>>> >>>>>>>>>>>>> Please can you help me to fix this as i really need to >>>> >>>>>>>>>>>>> send >>>> >>>>>>>>>>>>> out >>>> >>>>>>>>>>>>> my >>>> >>>>>>>>>>>>> CV with >>>> >>>>>>>>>>>>> the web site link, thank you. >>>> >>>>>>>>>>>>> >>>> >>>>>>>>>>>>> I am using: >>>> >>>>>>>>>>>>> >>>> >>>>>>>>>>>>> @virgin.net (email account) >>>> >>>>>>>>>>>>> Outlook express 6 >>>> >>>>>>>>>>>>> XP home service pack 2 >>>> >>>>>>>>>>>>> Word 2002 >>>> >>>>>>>>>>>>> adobe reader 9 >>>> >>>>>>>>>>>>> avg free 8.5 >>>> >>>>>>>>>>>>> windows firewall >>>> >>>>>>> >>>> >>>>>>> . >>>> >>>> >>>> >>>> . >>>> >> >> >> > >
From: Zac Thompson on 29 Mar 2010 11:46 "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message news:ee75sW1zKHA.5164(a)TK2MSFTNGP04.phx.gbl... > > "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message > news:OlZEgQ1zKHA.4328(a)TK2MSFTNGP04.phx.gbl... >> >> "Mark" <Mark(a)discussions.microsoft.com> wrote in message >> news:E8F9857B-7A7B-4ED7-A418-0C5F36B963CD(a)microsoft.com... >>> Thank you, is this something i have no control over, i.e. the virgin >>> server? >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>> Then that leaves us with only one possible cause... >>>> >>>> >> 1. Anti-virus filtering on the outgoing (SMTP) mailserver >>>> >>>> ....and or the recipient's incoming mailserver. >>>> >>>> >>>> Mark wrote: >>>> > Thank you, >>>> > >>>> > I have created a new identity, but it still doesnt work. >>>> > >>>> > All versions of Norton have been removed with the norton tool - this >>>> > was >>>> > one of the first things i did after re-formatting / fresh reinstall. >>>> > I >>>> > used >>>> > the tool a few times to make sure!! >>>> > >>>> > Tonight i thought i would do one more test by sending the message to >>>> > myself >>>> > and a copy to my daughter via web mail. I received the message fine >>>> > but >>>> > my >>>> > daughter did not? I have 5 email adresses with this account (1 of >>>> > which is >>>> > my daughters and is on a laptop rather than my pc). I tried it from >>>> > each >>>> > and got the same result - only the email address acount that i sent >>>> > it >>>> > from >>>> > would recieve. Therefore i am not confident in sending out my CV this >>>> > way >>>> > as i cant be 100% sure that it will work? >>>> > >>>> > I just dont know what to do anymore, i think the traditional post >>>> > will be >>>> > the only way now? >>>> > >>>> > "PA Bear [MS MVP]" wrote: >>>> > >>>> >> Since (1) a copy of the sent message (with the attachment) is found >>>> >> in >>>> >> Sent >>>> >> Items folder and since (2) no email scanning is involved now and >>>> >> since >>>> >> (3) >>>> >> you do not see the same behavior when sending via the webmail page >>>> >> and >>>> >> since (4) you are not sending via the same outgoing mailserver when >>>> >> sending via the webmail page as when sending from OE, [<whew>] I can >>>> >> only >>>> >> think of three possible causes for the behavior: >>>> >> >>>> >> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >>>> >> >>>> >> 2. A corrupt identity; and/or >>>> >> >>>> >> 3. Persistant Norton "leftovers" (assuming the Norton free trial >>>> >> /was/ >>>> >> reinstalled when you did the clean install of Windows using the disk >>>> >> that >>>> >> came with the computer or the hidden Recovery partition). >>>> >> >>>> >> You have no control over #1 so first see if the behavior persists >>>> >> when >>>> >> sending such an email with your mail account set-up in a new >>>> >> identity >>>> >> (File | >>>> >> Identities | Add new identity). >>>> >> >>>> >> >>>> >> Mark wrote: >>>> >>> I am sorry, i posted the last reply twice and dont know how to >>>> >>> remove >>>> >>> the >>>> >>> duplicate? >>>> >>> >>>> >>> Anyway, i have tried sending the same full message both from >>>> >>> outlook and >>>> >>> webmail. It only works via webmail and this seems to be my only >>>> >>> option >>>> >>> at >>>> >>> the minute. But i would like to try and sort it out through outlook >>>> >>> as >>>> >>> well >>>> >>> please? >>>> >>> >>>> >>>> thank you - please find below the answers: >>>> >>>> >>>> >>>> 1. Yes >>>> >>>> >>>> >>>> 2. No >>>> >>>> >>>> >>>> 3 + 4a. Separate messages with no message text, from virgin >>>> >>>> webmail: >>>> >>>> >>>> >>>> Word - yes to both >>>> >>>> PDF - yes to both >>>> >>>> >>>> >>>> 3 + 4b. Separate messages with message text + web link, from >>>> >>>> virgin >>>> >>>> webmail: >>>> >>>> >>>> >>>> Word - yes to both >>>> >>>> PDF - yes to both >>>> >>>> >>>> >>>> 3 + 4c. 1 message with message text + web link, from virgin >>>> >>>> webmail: >>>> >>>> >>>> >>>> Word + pdf in same message- yes to both >>>> >>>> >>>> >>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and >>>> >>>> 360 >>>> >>>> purchsed later and all removed will norton tool after subscription >>>> >>>> ended. >>>> >>>> Reformated since to windows only (i.e no extra software as >>>> >>>> included >>>> >>>> with >>>> >>>> packard bell pc). >>>> >>>> >>>> >>>> 6. I havent had time to do a back up first and not prepared to >>>> >>>> risk >>>> >>>> installing SP3 until i do so (was going to do it over Christmas >>>> >>>> 2009). >>>> >>>> Only >>>> >>>> have a CDR drive to back up 11gb and just dont have the time at >>>> >>>> the >>>> >>>> minute. >>>> >>>> Not intending on purchasing a external drive. >>>> >>>> >>>> >>>> I spent 2hrs with virgin yesterday using their on line chat who >>>> >>>> accesed >>>> >>>> my >>>> >>>> pc. They could not fix it and said they would come back with a >>>> >>>> solution, >>>> >>>> which they havent as yet. >>>> >>>> >>>> >>>> But after answering your questions i have decided to send the >>>> >>>> intended >>>> >>>> message again from outlook - send, goes into sent folder but does >>>> >>>> not >>>> >>>> arrive in my inbox or at virgin. I think by the sound of things it >>>> >>>> must >>>> >>>> be >>>> >>>> to do with outlook on my pc? >>>> >>>> >>>> >>>> Hopefully this will shed a bit of light onto this strange problem? >>>> >>>> >>>> >>>> "PA Bear [MS MVP]" wrote: >>>> >>>> >>>> >>>>> In no certain order... >>>> >>>>> >>>> >>>>> 1. Does a copy of the sent message show up in Sent Items folder? >>>> >>>>> >>>> >>>>> 2. Is the message found in your Virgin.net webmail inbox? >>>> >>>>> >>>> >>>>> 3. If you send the same PDF file as an attachment from your >>>> >>>>> webmail >>>> >>>>> page, >>>> >>>>> does the message & attachment show up in either inbox? >>>> >>>>> >>>> >>>>> 4. If you do not convert the Word document to a PDF file and >>>> >>>>> attach >>>> >>>>> the >>>> >>>>> DOC file to an email, does the message arrive in either inbox? >>>> >>>>> >>>> >>>>> 5. Has a(another) Norton or McAfee application ever been >>>> >>>>> installed on >>>> >>>>> the >>>> >>>>> computer (e.g., a free-trial version that came preinstalled when >>>> >>>>> you >>>> >>>>> bought it)? >>>> >>>>> >>>> >>>>> 6. Why hasn't WinXP SP3 been installed yet? >>>> >>>>> >>>> >>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that >>>> >>>>> date, >>>> >>>>> computers running WinXP SP2 will NOT be offered any further >>>> >>>>> critical >>>> >>>>> security updates, Automatic Updates will not work, and Windows >>>> >>>>> Update >>>> >>>>> website will not be accessible until SP3 is installed.] >>>> >>>>> >>>> >>>>> >>>> >>>>> Mark wrote: >>>> >>>>>> I have unistalled AVG using their removal tool as i did not >>>> >>>>>> unistal >>>> >>>>>> fully. Changed my mind and installed the Microsoft Security >>>> >>>>>> Essentials, >>>> >>>>>> which has updated and completed its first scan without any >>>> >>>>>> viruses >>>> >>>>>> found. >>>> >>>>>> >>>> >>>>>> Afterwards i then re-sent the message and still havent recieved >>>> >>>>>> it? >>>> >>>>>> >>>> >>>>>>> ok, thank you - i will reinstall tonight. I have been >>>> >>>>>>> recomended >>>> >>>>>>> another >>>> >>>>>>> virus checker called >>>> >>>>>>> comodo and might give that a try instead. >>>> >>>>>>> >>>> >>>>>>> "PA Bear [MS MVP]" wrote: >>>> >>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free >>>> >>>>>>>> 9.0. >>>> >>>>>>>> [1] >>>> >>>>>>>> This >>>> >>>>>>>> time select the CUSTOM install option and do NOT install >>>> >>>>>>>> (i.e., >>>> >>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, >>>> >>>>>>>> Security >>>> >>>>>>>> toolbar, or any of the email scanning components. >>>> >>>>>>>> >>>> >>>>>>>> . Why you don't need your anti-virus to scan your email >>>> >>>>>>>> >>>> >>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>> >>>>>>>> >>>> >>>>>>>> ================ >>>> >>>>>>>> [1] Or consider replacing AVG with Microsoft Security >>>> >>>>>>>> Essentials >>>> >>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or >>>> >>>>>>>> Avira >>>> >>>>>>>> AntiVir >>>> >>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>> >>>>>>>> both free and much more reliable than AVG IMHO. >>>> >>>>>>>> >>>> >>>>>>>> >>>> >>>>>>>> Mark wrote: >>>> >>>>>>>>> Yes, the pdf file is an attachment (with a web link in the >>>> >>>>>>>>> text >>>> >>>>>>>>> body) >>>> >>>>>>>>> >>>> >>>>>>>>> AVG is configured to set to scan incoming emails only - i >>>> >>>>>>>>> have >>>> >>>>>>>>> also >>>> >>>>>>>>> tried >>>> >>>>>>>>> turning this off and resending the message, but i makes no >>>> >>>>>>>>> difference >>>> >>>>>>>>> as >>>> >>>>>>>>> the >>>> >>>>>>>>> message still does not arrive (with a word file attachement >>>> >>>>>>>>> and a >>>> >>>>>>>>> web >>>> >>>>>>>>> link in the message body)? >>>> >>>>>>>>> >>>> >>>>>>>>> I dont think the pdf file is a problem as i can send and >>>> >>>>>>>>> recieve >>>> >>>>>>>>> these. It seesm to be with word file attachements and web >>>> >>>>>>>>> links >>>> >>>>>>>>> with >>>> >>>>>>>>> the message >>>> >>>>>>>>> body. >>>> >>>>>>>>> Thus if i attach a pdf file with this combination it never >>>> >>>>>>>>> arrives? >>>> >>>>>>>>> >>>> >>>>>>>>> Thank you >>>> >>>>>>>>> >>>> >>>>>>>>> "PA Bear [MS MVP]" wrote: >>>> >>>>>>>>> >>>> >>>>>>>>>> Is the PDF file an attachment? >>>> >>>>>>>>>> >>>> >>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>> >>>>>>>>>> -- >>>> >>>>>>>>>> ~Robear Dyer (PA Bear) >>>> >>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>> >>>>>>>>>> >>>> >>>>>>>>>> >>>> >>>>>>>>>> Mark wrote: >>>> >>>>>>>>>>> I am having problems trying to send a word document (with a >>>> >>>>>>>>>>> web >>>> >>>>>>>>>>> site >>>> >>>>>>>>>>> hyperlink) and the same link in the message body of an >>>> >>>>>>>>>>> email. >>>> >>>>>>>>>>> The >>>> >>>>>>>>>>> word >>>> >>>>>>>>>>> file >>>> >>>>>>>>>>> is my CV and the link relates to my web site where examples >>>> >>>>>>>>>>> of >>>> >>>>>>>>>>> my >>>> >>>>>>>>>>> work >>>> >>>>>>>>>>> can >>>> >>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new >>>> >>>>>>>>>>> job). The >>>> >>>>>>>>>>> word document has also been converted as pdf with the web >>>> >>>>>>>>>>> site >>>> >>>>>>>>>>> link. Both document links work fine outside of outlook >>>> >>>>>>>>>>> express. >>>> >>>>>>>>>>> >>>> >>>>>>>>>>> The message will send (can see the progress bar), but it is >>>> >>>>>>>>>>> not >>>> >>>>>>>>>>> recieved and >>>> >>>>>>>>>>> does not show up on the virgin server? I have sent this to >>>> >>>>>>>>>>> my >>>> >>>>>>>>>>> self >>>> >>>>>>>>>>> to proove >>>> >>>>>>>>>>> this. If i re-send the message without the word document, >>>> >>>>>>>>>>> with >>>> >>>>>>>>>>> the >>>> >>>>>>>>>>> hyperlink >>>> >>>>>>>>>>> removed from the message body and only the pdf attached, it >>>> >>>>>>>>>>> works >>>> >>>>>>>>>>> fine? >>>> >>>>>>>>>>> >>>> >>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent >>>> >>>>>>>>>>> virgin >>>> >>>>>>>>>>> message fix >>>> >>>>>>>>>>> tool and un-checked "do not allow attachements" within >>>> >>>>>>>>>>> oultook >>>> >>>>>>>>>>> and >>>> >>>>>>>>>>> still it >>>> >>>>>>>>>>> wont send the discussed message? >>>> >>>>>>>>>>> >>>> >>>>>>>>>>> Please can you help me to fix this as i really need to send >>>> >>>>>>>>>>> out >>>> >>>>>>>>>>> my >>>> >>>>>>>>>>> CV with >>>> >>>>>>>>>>> the web site link, thank you. >>>> >>>>>>>>>>> >>>> >>>>>>>>>>> I am using: >>>> >>>>>>>>>>> >>>> >>>>>>>>>>> @virgin.net (email account) >>>> >>>>>>>>>>> Outlook express 6 >>>> >>>>>>>>>>> XP home service pack 2 >>>> >>>>>>>>>>> Word 2002 >>>> >>>>>>>>>>> adobe reader 9 >>>> >>>>>>>>>>> avg free 8.5 >>>> >>>>>>>>>>> windows firewall >>>> >>>>> >>>> >>>>> . >>>> >> >>>> >> . >>>> >>>> . >>>> >> >> > >
From: Zac Thompson on 29 Mar 2010 11:46
"Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message news:OZpozW1zKHA.1796(a)TK2MSFTNGP02.phx.gbl... > > "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message > news:eEBxbQ1zKHA.4752(a)TK2MSFTNGP04.phx.gbl... >> >> "Mark" <Mark(a)discussions.microsoft.com> wrote in message >> news:22D2D575-4B62-4C34-BF29-26E258A27E10(a)microsoft.com... >>> Thank you, >>> >>> I have created a new identity, but it still doesnt work. >>> >>> All versions of Norton have been removed with the norton tool - this >>> was >>> one of the first things i did after re-formatting / fresh reinstall. I >>> used >>> the tool a few times to make sure!! >>> >>> Tonight i thought i would do one more test by sending the message to >>> myself >>> and a copy to my daughter via web mail. I received the message fine but >>> my >>> daughter did not? I have 5 email adresses with this account (1 of which >>> is my >>> daughters and is on a laptop rather than my pc). I tried it from each >>> and got >>> the same result - only the email address acount that i sent it from >>> would >>> recieve. Therefore i am not confident in sending out my CV this way as i >>> cant >>> be 100% sure that it will work? >>> >>> I just dont know what to do anymore, i think the traditional post will >>> be >>> the only way now? >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>> Since (1) a copy of the sent message (with the attachment) is found in >>>> Sent >>>> Items folder and since (2) no email scanning is involved now and since >>>> (3) >>>> you do not see the same behavior when sending via the webmail page and >>>> since >>>> (4) you are not sending via the same outgoing mailserver when sending >>>> via >>>> the webmail page as when sending from OE, [<whew>] I can only think of >>>> three >>>> possible causes for the behavior: >>>> >>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >>>> >>>> 2. A corrupt identity; and/or >>>> >>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial /was/ >>>> reinstalled when you did the clean install of Windows using the disk >>>> that >>>> came with the computer or the hidden Recovery partition). >>>> >>>> You have no control over #1 so first see if the behavior persists when >>>> sending such an email with your mail account set-up in a new identity >>>> (File >>>> | Identities | Add new identity). >>>> >>>> >>>> Mark wrote: >>>> > I am sorry, i posted the last reply twice and dont know how to remove >>>> > the >>>> > duplicate? >>>> > >>>> > Anyway, i have tried sending the same full message both from outlook >>>> > and >>>> > webmail. It only works via webmail and this seems to be my only >>>> > option at >>>> > the minute. But i would like to try and sort it out through outlook >>>> > as >>>> > well >>>> > please? >>>> > >>>> >> thank you - please find below the answers: >>>> >> >>>> >> 1. Yes >>>> >> >>>> >> 2. No >>>> >> >>>> >> 3 + 4a. Separate messages with no message text, from virgin webmail: >>>> >> >>>> >> Word - yes to both >>>> >> PDF - yes to both >>>> >> >>>> >> 3 + 4b. Separate messages with message text + web link, from virgin >>>> >> webmail: >>>> >> >>>> >> Word - yes to both >>>> >> PDF - yes to both >>>> >> >>>> >> 3 + 4c. 1 message with message text + web link, from virgin webmail: >>>> >> >>>> >> Word + pdf in same message- yes to both >>>> >> >>>> >> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and >>>> >> 360 >>>> >> purchsed later and all removed will norton tool after subscription >>>> >> ended. >>>> >> Reformated since to windows only (i.e no extra software as included >>>> >> with >>>> >> packard bell pc). >>>> >> >>>> >> 6. I havent had time to do a back up first and not prepared to risk >>>> >> installing SP3 until i do so (was going to do it over Christmas >>>> >> 2009). >>>> >> Only >>>> >> have a CDR drive to back up 11gb and just dont have the time at the >>>> >> minute. >>>> >> Not intending on purchasing a external drive. >>>> >> >>>> >> I spent 2hrs with virgin yesterday using their on line chat who >>>> >> accesed >>>> >> my >>>> >> pc. They could not fix it and said they would come back with a >>>> >> solution, >>>> >> which they havent as yet. >>>> >> >>>> >> But after answering your questions i have decided to send the >>>> >> intended >>>> >> message again from outlook - send, goes into sent folder but does >>>> >> not >>>> >> arrive in my inbox or at virgin. I think by the sound of things it >>>> >> must >>>> >> be >>>> >> to do with outlook on my pc? >>>> >> >>>> >> Hopefully this will shed a bit of light onto this strange problem? >>>> >> >>>> >> "PA Bear [MS MVP]" wrote: >>>> >> >>>> >>> In no certain order... >>>> >>> >>>> >>> 1. Does a copy of the sent message show up in Sent Items folder? >>>> >>> >>>> >>> 2. Is the message found in your Virgin.net webmail inbox? >>>> >>> >>>> >>> 3. If you send the same PDF file as an attachment from your webmail >>>> >>> page, >>>> >>> does the message & attachment show up in either inbox? >>>> >>> >>>> >>> 4. If you do not convert the Word document to a PDF file and attach >>>> >>> the >>>> >>> DOC file to an email, does the message arrive in either inbox? >>>> >>> >>>> >>> 5. Has a(another) Norton or McAfee application ever been installed >>>> >>> on >>>> >>> the >>>> >>> computer (e.g., a free-trial version that came preinstalled when >>>> >>> you >>>> >>> bought it)? >>>> >>> >>>> >>> 6. Why hasn't WinXP SP3 been installed yet? >>>> >>> >>>> >>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that >>>> >>> date, >>>> >>> computers running WinXP SP2 will NOT be offered any further >>>> >>> critical >>>> >>> security updates, Automatic Updates will not work, and Windows >>>> >>> Update >>>> >>> website will not be accessible until SP3 is installed.] >>>> >>> >>>> >>> >>>> >>> Mark wrote: >>>> >>>> I have unistalled AVG using their removal tool as i did not >>>> >>>> unistal >>>> >>>> fully. Changed my mind and installed the Microsoft Security >>>> >>>> Essentials, >>>> >>>> which has updated and completed its first scan without any viruses >>>> >>>> found. >>>> >>>> >>>> >>>> Afterwards i then re-sent the message and still havent recieved >>>> >>>> it? >>>> >>>> >>>> >>>>> ok, thank you - i will reinstall tonight. I have been recomended >>>> >>>>> another >>>> >>>>> virus checker called >>>> >>>>> comodo and might give that a try instead. >>>> >>>>> >>>> >>>>> "PA Bear [MS MVP]" wrote: >>>> >>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. >>>> >>>>>> [1] >>>> >>>>>> This >>>> >>>>>> time select the CUSTOM install option and do NOT install (i.e., >>>> >>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, >>>> >>>>>> Security >>>> >>>>>> toolbar, or any of the email scanning components. >>>> >>>>>> >>>> >>>>>> . Why you don't need your anti-virus to scan your email >>>> >>>>>> >>>> >>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>> >>>>>> >>>> >>>>>> ================ >>>> >>>>>> [1] Or consider replacing AVG with Microsoft Security Essentials >>>> >>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or >>>> >>>>>> Avira >>>> >>>>>> AntiVir >>>> >>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>> >>>>>> both free and much more reliable than AVG IMHO. >>>> >>>>>> >>>> >>>>>> >>>> >>>>>> Mark wrote: >>>> >>>>>>> Yes, the pdf file is an attachment (with a web link in the text >>>> >>>>>>> body) >>>> >>>>>>> >>>> >>>>>>> AVG is configured to set to scan incoming emails only - i have >>>> >>>>>>> also >>>> >>>>>>> tried >>>> >>>>>>> turning this off and resending the message, but i makes no >>>> >>>>>>> difference >>>> >>>>>>> as >>>> >>>>>>> the >>>> >>>>>>> message still does not arrive (with a word file attachement and >>>> >>>>>>> a >>>> >>>>>>> web >>>> >>>>>>> link in the message body)? >>>> >>>>>>> >>>> >>>>>>> I dont think the pdf file is a problem as i can send and >>>> >>>>>>> recieve >>>> >>>>>>> these. It seesm to be with word file attachements and web links >>>> >>>>>>> with >>>> >>>>>>> the message >>>> >>>>>>> body. >>>> >>>>>>> Thus if i attach a pdf file with this combination it never >>>> >>>>>>> arrives? >>>> >>>>>>> >>>> >>>>>>> Thank you >>>> >>>>>>> >>>> >>>>>>> "PA Bear [MS MVP]" wrote: >>>> >>>>>>> >>>> >>>>>>>> Is the PDF file an attachment? >>>> >>>>>>>> >>>> >>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>> >>>>>>>> -- >>>> >>>>>>>> ~Robear Dyer (PA Bear) >>>> >>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>> >>>>>>>> >>>> >>>>>>>> >>>> >>>>>>>> Mark wrote: >>>> >>>>>>>>> I am having problems trying to send a word document (with a >>>> >>>>>>>>> web >>>> >>>>>>>>> site >>>> >>>>>>>>> hyperlink) and the same link in the message body of an email. >>>> >>>>>>>>> The >>>> >>>>>>>>> word >>>> >>>>>>>>> file >>>> >>>>>>>>> is my CV and the link relates to my web site where examples >>>> >>>>>>>>> of my >>>> >>>>>>>>> work >>>> >>>>>>>>> can >>>> >>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job). >>>> >>>>>>>>> The >>>> >>>>>>>>> word document has also been converted as pdf with the web >>>> >>>>>>>>> site >>>> >>>>>>>>> link. Both document links work fine outside of outlook >>>> >>>>>>>>> express. >>>> >>>>>>>>> >>>> >>>>>>>>> The message will send (can see the progress bar), but it is >>>> >>>>>>>>> not >>>> >>>>>>>>> recieved and >>>> >>>>>>>>> does not show up on the virgin server? I have sent this to my >>>> >>>>>>>>> self >>>> >>>>>>>>> to proove >>>> >>>>>>>>> this. If i re-send the message without the word document, >>>> >>>>>>>>> with the >>>> >>>>>>>>> hyperlink >>>> >>>>>>>>> removed from the message body and only the pdf attached, it >>>> >>>>>>>>> works >>>> >>>>>>>>> fine? >>>> >>>>>>>>> >>>> >>>>>>>>> I have enabled pop3 on the virgin server, used the recent >>>> >>>>>>>>> virgin >>>> >>>>>>>>> message fix >>>> >>>>>>>>> tool and un-checked "do not allow attachements" within >>>> >>>>>>>>> oultook and >>>> >>>>>>>>> still it >>>> >>>>>>>>> wont send the discussed message? >>>> >>>>>>>>> >>>> >>>>>>>>> Please can you help me to fix this as i really need to send >>>> >>>>>>>>> out my >>>> >>>>>>>>> CV with >>>> >>>>>>>>> the web site link, thank you. >>>> >>>>>>>>> >>>> >>>>>>>>> I am using: >>>> >>>>>>>>> >>>> >>>>>>>>> @virgin.net (email account) >>>> >>>>>>>>> Outlook express 6 >>>> >>>>>>>>> XP home service pack 2 >>>> >>>>>>>>> Word 2002 >>>> >>>>>>>>> adobe reader 9 >>>> >>>>>>>>> avg free 8.5 >>>> >>>>>>>>> windows firewall >>>> >>> >>>> >>> . >>>> >>>> . >>>> >> >> > > |