From: Zac Thompson on

"Mark" <Mark(a)discussions.microsoft.com> wrote in message
news:9224B516-473D-49D8-9BFD-831D91A88CCE(a)microsoft.com...
> thank you - please find below the answers:
>
> 1. Yes
>
> 2. No
>
> 3 + 4a. Separate messages with no message text, from virgin webmail:
>
> Word - yes to both
> PDF - yes to both
>
> 3 + 4b. Separate messages with message text + web link, from virgin
> webmail:
>
> Word - yes to both
> PDF - yes to both
>
> 3 + 4c. 1 message with message text + web link, from virgin webmail:
>
> Word + pdf in same message- yes to both
>
> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360
> purchsed later and all removed will norton tool after subscription ended.
> Reformated since to windows only (i.e no extra software as included with
> packard bell pc).
>
> 6. I havent had time to do a back up first and not prepared to risk
> installing SP3 until i do so (was going to do it over Christmas 2009).
> Only
> have a CDR drive to back up 11gb and just dont have the time at the
> minute.
> Not intending on purchasing a external drive.
>
> I spent 2hrs with virgin yesterday using their on line chat who accesed my
> pc. They could not fix it and said they would come back with a solution,
> which they havent as yet.
>
> But after answering your questions i have decided to send the intended
> message again from outlook - send, goes into sent folder but does not
> arrive
> in my inbox or at virgin. I think by the sound of things it must be to do
> with outlook on my pc?
>
> Hopefully this will shed a bit of light onto this strange problem?
>
> "PA Bear [MS MVP]" wrote:
>
>> In no certain order...
>>
>> 1. Does a copy of the sent message show up in Sent Items folder?
>>
>> 2. Is the message found in your Virgin.net webmail inbox?
>>
>> 3. If you send the same PDF file as an attachment from your webmail page,
>> does the message & attachment show up in either inbox?
>>
>> 4. If you do not convert the Word document to a PDF file and attach the
>> DOC
>> file to an email, does the message arrive in either inbox?
>>
>> 5. Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>>
>> 6. Why hasn't WinXP SP3 been installed yet?
>>
>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that date,
>> computers running WinXP SP2 will NOT be offered any further critical
>> security updates, Automatic Updates will not work, and Windows Update
>> website will not be accessible until SP3 is installed.]
>>
>>
>> Mark wrote:
>> > I have unistalled AVG using their removal tool as i did not unistal
>> > fully.
>> > Changed my mind and installed the Microsoft Security Essentials, which
>> > has
>> > updated and completed its first scan without any viruses found.
>> >
>> > Afterwards i then re-sent the message and still havent recieved it?
>> >
>> >> ok, thank you - i will reinstall tonight. I have been recomended
>> >> another
>> >> virus checker called
>> >> comodo and might give that a try instead.
>> >>
>> >> "PA Bear [MS MVP]" wrote:
>> >>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. [1]
>> >>> This
>> >>> time select the CUSTOM install option and do NOT install (i.e.,
>> >>> uncheck)
>> >>> Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or
>> >>> any
>> >>> of the email scanning components.
>> >>>
>> >>> . Why you don't need your anti-virus to scan your email
>> >>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
>> >>>
>> >>> ================
>> >>> [1] Or consider replacing AVG with Microsoft Security Essentials
>> >>> (http://www.microsoft.com/security_essentials/default.aspx) or Avira
>> >>> AntiVir
>> >>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm),
>> >>> both free and much more reliable than AVG IMHO.
>> >>>
>> >>>
>> >>> Mark wrote:
>> >>>> Yes, the pdf file is an attachment (with a web link in the text
>> >>>> body)
>> >>>>
>> >>>> AVG is configured to set to scan incoming emails only - i have also
>> >>>> tried
>> >>>> turning this off and resending the message, but i makes no
>> >>>> difference
>> >>>> as
>> >>>> the
>> >>>> message still does not arrive (with a word file attachement and a
>> >>>> web
>> >>>> link in the message body)?
>> >>>>
>> >>>> I dont think the pdf file is a problem as i can send and recieve
>> >>>> these.
>> >>>> It seesm to be with word file attachements and web links with the
>> >>>> message
>> >>>> body.
>> >>>> Thus if i attach a pdf file with this combination it never arrives?
>> >>>>
>> >>>> Thank you
>> >>>>
>> >>>> "PA Bear [MS MVP]" wrote:
>> >>>>
>> >>>>> Is the PDF file an attachment?
>> >>>>>
>> >>>>> Is AVG configured to scan incoming and outgoing mail?
>> >>>>> --
>> >>>>> ~Robear Dyer (PA Bear)
>> >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> >>>>>
>> >>>>>
>> >>>>> Mark wrote:
>> >>>>>> I am having problems trying to send a word document (with a web
>> >>>>>> site
>> >>>>>> hyperlink) and the same link in the message body of an email. The
>> >>>>>> word
>> >>>>>> file
>> >>>>>> is my CV and the link relates to my web site where examples of my
>> >>>>>> work
>> >>>>>> can
>> >>>>>> be found (i.e nothing dodgy, im just looking for a new job). The
>> >>>>>> word
>> >>>>>> document has also been converted as pdf with the web site link.
>> >>>>>> Both
>> >>>>>> document links work fine outside of outlook express.
>> >>>>>>
>> >>>>>> The message will send (can see the progress bar), but it is not
>> >>>>>> recieved and
>> >>>>>> does not show up on the virgin server? I have sent this to my self
>> >>>>>> to
>> >>>>>> proove
>> >>>>>> this. If i re-send the message without the word document, with the
>> >>>>>> hyperlink
>> >>>>>> removed from the message body and only the pdf attached, it works
>> >>>>>> fine?
>> >>>>>>
>> >>>>>> I have enabled pop3 on the virgin server, used the recent virgin
>> >>>>>> message fix
>> >>>>>> tool and un-checked "do not allow attachements" within oultook and
>> >>>>>> still it
>> >>>>>> wont send the discussed message?
>> >>>>>>
>> >>>>>> Please can you help me to fix this as i really need to send out my
>> >>>>>> CV
>> >>>>>> with
>> >>>>>> the web site link, thank you.
>> >>>>>>
>> >>>>>> I am using:
>> >>>>>>
>> >>>>>> @virgin.net (email account)
>> >>>>>> Outlook express 6
>> >>>>>> XP home service pack 2
>> >>>>>> Word 2002
>> >>>>>> adobe reader 9
>> >>>>>> avg free 8.5
>> >>>>>> windows firewall
>>
>> .
>>


From: Zac Thompson on

"Mark" <Mark(a)discussions.microsoft.com> wrote in message
news:7C17AB95-E13D-488D-9A40-B25ED8E92263(a)microsoft.com...
>I am sorry, i posted the last reply twice and dont know how to remove the
> duplicate?
>
> Anyway, i have tried sending the same full message both from outlook and
> webmail. It only works via webmail and this seems to be my only option at
> the
> minute. But i would like to try and sort it out through outlook as well
> please?
>
> "Mark" wrote:
>
>> thank you - please find below the answers:
>>
>> 1. Yes
>>
>> 2. No
>>
>> 3 + 4a. Separate messages with no message text, from virgin webmail:
>>
>> Word - yes to both
>> PDF - yes to both
>>
>> 3 + 4b. Separate messages with message text + web link, from virgin
>> webmail:
>>
>> Word - yes to both
>> PDF - yes to both
>>
>> 3 + 4c. 1 message with message text + web link, from virgin webmail:
>>
>> Word + pdf in same message- yes to both
>>
>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360
>> purchsed later and all removed will norton tool after subscription ended.
>> Reformated since to windows only (i.e no extra software as included with
>> packard bell pc).
>>
>> 6. I havent had time to do a back up first and not prepared to risk
>> installing SP3 until i do so (was going to do it over Christmas 2009).
>> Only
>> have a CDR drive to back up 11gb and just dont have the time at the
>> minute.
>> Not intending on purchasing a external drive.
>>
>> I spent 2hrs with virgin yesterday using their on line chat who accesed
>> my
>> pc. They could not fix it and said they would come back with a solution,
>> which they havent as yet.
>>
>> But after answering your questions i have decided to send the intended
>> message again from outlook - send, goes into sent folder but does not
>> arrive
>> in my inbox or at virgin. I think by the sound of things it must be to do
>> with outlook on my pc?
>>
>> Hopefully this will shed a bit of light onto this strange problem?
>>
>> "PA Bear [MS MVP]" wrote:
>>
>> > In no certain order...
>> >
>> > 1. Does a copy of the sent message show up in Sent Items folder?
>> >
>> > 2. Is the message found in your Virgin.net webmail inbox?
>> >
>> > 3. If you send the same PDF file as an attachment from your webmail
>> > page,
>> > does the message & attachment show up in either inbox?
>> >
>> > 4. If you do not convert the Word document to a PDF file and attach the
>> > DOC
>> > file to an email, does the message arrive in either inbox?
>> >
>> > 5. Has a(another) Norton or McAfee application ever been installed on
>> > the
>> > computer (e.g., a free-trial version that came preinstalled when you
>> > bought
>> > it)?
>> >
>> > 6. Why hasn't WinXP SP3 been installed yet?
>> >
>> > [Extended Support for WinXP SP2 ends on 10 July 2010. After that date,
>> > computers running WinXP SP2 will NOT be offered any further critical
>> > security updates, Automatic Updates will not work, and Windows Update
>> > website will not be accessible until SP3 is installed.]
>> >
>> >
>> > Mark wrote:
>> > > I have unistalled AVG using their removal tool as i did not unistal
>> > > fully.
>> > > Changed my mind and installed the Microsoft Security Essentials,
>> > > which has
>> > > updated and completed its first scan without any viruses found.
>> > >
>> > > Afterwards i then re-sent the message and still havent recieved it?
>> > >
>> > >> ok, thank you - i will reinstall tonight. I have been recomended
>> > >> another
>> > >> virus checker called
>> > >> comodo and might give that a try instead.
>> > >>
>> > >> "PA Bear [MS MVP]" wrote:
>> > >>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0.
>> > >>> [1]
>> > >>> This
>> > >>> time select the CUSTOM install option and do NOT install (i.e.,
>> > >>> uncheck)
>> > >>> Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar,
>> > >>> or any
>> > >>> of the email scanning components.
>> > >>>
>> > >>> . Why you don't need your anti-virus to scan your email
>> > >>>
>> > >>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
>> > >>>
>> > >>> ================
>> > >>> [1] Or consider replacing AVG with Microsoft Security Essentials
>> > >>> (http://www.microsoft.com/security_essentials/default.aspx) or
>> > >>> Avira
>> > >>> AntiVir
>> > >>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm),
>> > >>> both free and much more reliable than AVG IMHO.
>> > >>>
>> > >>>
>> > >>> Mark wrote:
>> > >>>> Yes, the pdf file is an attachment (with a web link in the text
>> > >>>> body)
>> > >>>>
>> > >>>> AVG is configured to set to scan incoming emails only - i have
>> > >>>> also
>> > >>>> tried
>> > >>>> turning this off and resending the message, but i makes no
>> > >>>> difference
>> > >>>> as
>> > >>>> the
>> > >>>> message still does not arrive (with a word file attachement and a
>> > >>>> web
>> > >>>> link in the message body)?
>> > >>>>
>> > >>>> I dont think the pdf file is a problem as i can send and recieve
>> > >>>> these.
>> > >>>> It seesm to be with word file attachements and web links with the
>> > >>>> message
>> > >>>> body.
>> > >>>> Thus if i attach a pdf file with this combination it never
>> > >>>> arrives?
>> > >>>>
>> > >>>> Thank you
>> > >>>>
>> > >>>> "PA Bear [MS MVP]" wrote:
>> > >>>>
>> > >>>>> Is the PDF file an attachment?
>> > >>>>>
>> > >>>>> Is AVG configured to scan incoming and outgoing mail?
>> > >>>>> --
>> > >>>>> ~Robear Dyer (PA Bear)
>> > >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> > >>>>>
>> > >>>>>
>> > >>>>> Mark wrote:
>> > >>>>>> I am having problems trying to send a word document (with a web
>> > >>>>>> site
>> > >>>>>> hyperlink) and the same link in the message body of an email.
>> > >>>>>> The
>> > >>>>>> word
>> > >>>>>> file
>> > >>>>>> is my CV and the link relates to my web site where examples of
>> > >>>>>> my
>> > >>>>>> work
>> > >>>>>> can
>> > >>>>>> be found (i.e nothing dodgy, im just looking for a new job). The
>> > >>>>>> word
>> > >>>>>> document has also been converted as pdf with the web site link.
>> > >>>>>> Both
>> > >>>>>> document links work fine outside of outlook express.
>> > >>>>>>
>> > >>>>>> The message will send (can see the progress bar), but it is not
>> > >>>>>> recieved and
>> > >>>>>> does not show up on the virgin server? I have sent this to my
>> > >>>>>> self to
>> > >>>>>> proove
>> > >>>>>> this. If i re-send the message without the word document, with
>> > >>>>>> the
>> > >>>>>> hyperlink
>> > >>>>>> removed from the message body and only the pdf attached, it
>> > >>>>>> works
>> > >>>>>> fine?
>> > >>>>>>
>> > >>>>>> I have enabled pop3 on the virgin server, used the recent virgin
>> > >>>>>> message fix
>> > >>>>>> tool and un-checked "do not allow attachements" within oultook
>> > >>>>>> and
>> > >>>>>> still it
>> > >>>>>> wont send the discussed message?
>> > >>>>>>
>> > >>>>>> Please can you help me to fix this as i really need to send out
>> > >>>>>> my CV
>> > >>>>>> with
>> > >>>>>> the web site link, thank you.
>> > >>>>>>
>> > >>>>>> I am using:
>> > >>>>>>
>> > >>>>>> @virgin.net (email account)
>> > >>>>>> Outlook express 6
>> > >>>>>> XP home service pack 2
>> > >>>>>> Word 2002
>> > >>>>>> adobe reader 9
>> > >>>>>> avg free 8.5
>> > >>>>>> windows firewall
>> >
>> > .
>> >


From: Zac Thompson on

"PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
news:%23Gjbfo%23uKHA.2436(a)TK2MSFTNGP04.phx.gbl...
> You have no control over this, no. But you can get another ISP, hopefully
> one where any such scanning isn't as intrusive.
>
> Mark wrote:
>> Thank you, is this something i have no control over, i.e. the virgin
>> server?
>>
>> "PA Bear [MS MVP]" wrote:
>>
>>> Then that leaves us with only one possible cause...
>>>
>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver
>>>
>>> ....and or the recipient's incoming mailserver.
>>>
>>>
>>> Mark wrote:
>>>> Thank you,
>>>>
>>>> I have created a new identity, but it still doesnt work.
>>>>
>>>> All versions of Norton have been removed with the norton tool - this
>>>> was
>>>> one of the first things i did after re-formatting / fresh reinstall. I
>>>> used
>>>> the tool a few times to make sure!!
>>>>
>>>> Tonight i thought i would do one more test by sending the message to
>>>> myself
>>>> and a copy to my daughter via web mail. I received the message fine
>>>> but
>>>> my
>>>> daughter did not? I have 5 email adresses with this account (1 of which
>>>> is
>>>> my daughters and is on a laptop rather than my pc). I tried it from
>>>> each
>>>> and got the same result - only the email address acount that i sent it
>>>> from
>>>> would recieve. Therefore i am not confident in sending out my CV this
>>>> way
>>>> as i cant be 100% sure that it will work?
>>>>
>>>> I just dont know what to do anymore, i think the traditional post will
>>>> be
>>>> the only way now?
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>
>>>>> Since (1) a copy of the sent message (with the attachment) is found in
>>>>> Sent
>>>>> Items folder and since (2) no email scanning is involved now and since
>>>>> (3)
>>>>> you do not see the same behavior when sending via the webmail page and
>>>>> since (4) you are not sending via the same outgoing mailserver when
>>>>> sending via the webmail page as when sending from OE, [<whew>] I can
>>>>> only
>>>>> think of three possible causes for the behavior:
>>>>>
>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver;
>>>>>
>>>>> 2. A corrupt identity; and/or
>>>>>
>>>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial /was/
>>>>> reinstalled when you did the clean install of Windows using the disk
>>>>> that
>>>>> came with the computer or the hidden Recovery partition).
>>>>>
>>>>> You have no control over #1 so first see if the behavior persists when
>>>>> sending such an email with your mail account set-up in a new identity
>>>>> (File |
>>>>> Identities | Add new identity).
>>>>>
>>>>>
>>>>> Mark wrote:
>>>>>> I am sorry, i posted the last reply twice and dont know how to remove
>>>>>> the
>>>>>> duplicate?
>>>>>>
>>>>>> Anyway, i have tried sending the same full message both from outlook
>>>>>> and
>>>>>> webmail. It only works via webmail and this seems to be my only
>>>>>> option
>>>>>> at
>>>>>> the minute. But i would like to try and sort it out through outlook
>>>>>> as
>>>>>> well
>>>>>> please?
>>>>>>
>>>>>>> thank you - please find below the answers:
>>>>>>>
>>>>>>> 1. Yes
>>>>>>>
>>>>>>> 2. No
>>>>>>>
>>>>>>> 3 + 4a. Separate messages with no message text, from virgin webmail:
>>>>>>>
>>>>>>> Word - yes to both
>>>>>>> PDF - yes to both
>>>>>>>
>>>>>>> 3 + 4b. Separate messages with message text + web link, from virgin
>>>>>>> webmail:
>>>>>>>
>>>>>>> Word - yes to both
>>>>>>> PDF - yes to both
>>>>>>>
>>>>>>> 3 + 4c. 1 message with message text + web link, from virgin webmail:
>>>>>>>
>>>>>>> Word + pdf in same message- yes to both
>>>>>>>
>>>>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and
>>>>>>> 360
>>>>>>> purchsed later and all removed will norton tool after subscription
>>>>>>> ended.
>>>>>>> Reformated since to windows only (i.e no extra software as included
>>>>>>> with
>>>>>>> packard bell pc).
>>>>>>>
>>>>>>> 6. I havent had time to do a back up first and not prepared to risk
>>>>>>> installing SP3 until i do so (was going to do it over Christmas
>>>>>>> 2009).
>>>>>>> Only
>>>>>>> have a CDR drive to back up 11gb and just dont have the time at the
>>>>>>> minute.
>>>>>>> Not intending on purchasing a external drive.
>>>>>>>
>>>>>>> I spent 2hrs with virgin yesterday using their on line chat who
>>>>>>> accesed
>>>>>>> my
>>>>>>> pc. They could not fix it and said they would come back with a
>>>>>>> solution,
>>>>>>> which they havent as yet.
>>>>>>>
>>>>>>> But after answering your questions i have decided to send the
>>>>>>> intended
>>>>>>> message again from outlook - send, goes into sent folder but does
>>>>>>> not
>>>>>>> arrive in my inbox or at virgin. I think by the sound of things it
>>>>>>> must
>>>>>>> be
>>>>>>> to do with outlook on my pc?
>>>>>>>
>>>>>>> Hopefully this will shed a bit of light onto this strange problem?
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>
>>>>>>>> In no certain order...
>>>>>>>>
>>>>>>>> 1. Does a copy of the sent message show up in Sent Items folder?
>>>>>>>>
>>>>>>>> 2. Is the message found in your Virgin.net webmail inbox?
>>>>>>>>
>>>>>>>> 3. If you send the same PDF file as an attachment from your webmail
>>>>>>>> page,
>>>>>>>> does the message & attachment show up in either inbox?
>>>>>>>>
>>>>>>>> 4. If you do not convert the Word document to a PDF file and attach
>>>>>>>> the
>>>>>>>> DOC file to an email, does the message arrive in either inbox?
>>>>>>>>
>>>>>>>> 5. Has a(another) Norton or McAfee application ever been installed
>>>>>>>> on
>>>>>>>> the
>>>>>>>> computer (e.g., a free-trial version that came preinstalled when
>>>>>>>> you
>>>>>>>> bought it)?
>>>>>>>>
>>>>>>>> 6. Why hasn't WinXP SP3 been installed yet?
>>>>>>>>
>>>>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that
>>>>>>>> date,
>>>>>>>> computers running WinXP SP2 will NOT be offered any further
>>>>>>>> critical
>>>>>>>> security updates, Automatic Updates will not work, and Windows
>>>>>>>> Update
>>>>>>>> website will not be accessible until SP3 is installed.]
>>>>>>>>
>>>>>>>>
>>>>>>>> Mark wrote:
>>>>>>>>> I have unistalled AVG using their removal tool as i did not
>>>>>>>>> unistal
>>>>>>>>> fully. Changed my mind and installed the Microsoft Security
>>>>>>>>> Essentials,
>>>>>>>>> which has updated and completed its first scan without any viruses
>>>>>>>>> found.
>>>>>>>>>
>>>>>>>>> Afterwards i then re-sent the message and still havent recieved
>>>>>>>>> it?
>>>>>>>>>
>>>>>>>>>> ok, thank you - i will reinstall tonight. I have been recomended
>>>>>>>>>> another
>>>>>>>>>> virus checker called
>>>>>>>>>> comodo and might give that a try instead.
>>>>>>>>>>
>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0.
>>>>>>>>>>> [1]
>>>>>>>>>>> This
>>>>>>>>>>> time select the CUSTOM install option and do NOT install (i.e.,
>>>>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield,
>>>>>>>>>>> Security
>>>>>>>>>>> toolbar, or any of the email scanning components.
>>>>>>>>>>>
>>>>>>>>>>> . Why you don't need your anti-virus to scan your email
>>>>>>>>>>>
>>>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
>>>>>>>>>>>
>>>>>>>>>>> ================
>>>>>>>>>>> [1] Or consider replacing AVG with Microsoft Security Essentials
>>>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or
>>>>>>>>>>> Avira
>>>>>>>>>>> AntiVir
>>>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm),
>>>>>>>>>>> both free and much more reliable than AVG IMHO.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Mark wrote:
>>>>>>>>>>>> Yes, the pdf file is an attachment (with a web link in the text
>>>>>>>>>>>> body)
>>>>>>>>>>>>
>>>>>>>>>>>> AVG is configured to set to scan incoming emails only - i have
>>>>>>>>>>>> also
>>>>>>>>>>>> tried
>>>>>>>>>>>> turning this off and resending the message, but i makes no
>>>>>>>>>>>> difference
>>>>>>>>>>>> as
>>>>>>>>>>>> the
>>>>>>>>>>>> message still does not arrive (with a word file attachement and
>>>>>>>>>>>> a
>>>>>>>>>>>> web
>>>>>>>>>>>> link in the message body)?
>>>>>>>>>>>>
>>>>>>>>>>>> I dont think the pdf file is a problem as i can send and
>>>>>>>>>>>> recieve
>>>>>>>>>>>> these. It seesm to be with word file attachements and web links
>>>>>>>>>>>> with
>>>>>>>>>>>> the message
>>>>>>>>>>>> body.
>>>>>>>>>>>> Thus if i attach a pdf file with this combination it never
>>>>>>>>>>>> arrives?
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>>
>>>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Is the PDF file an attachment?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail?
>>>>>>>>>>>>> --
>>>>>>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Mark wrote:
>>>>>>>>>>>>>> I am having problems trying to send a word document (with a
>>>>>>>>>>>>>> web
>>>>>>>>>>>>>> site
>>>>>>>>>>>>>> hyperlink) and the same link in the message body of an email.
>>>>>>>>>>>>>> The
>>>>>>>>>>>>>> word
>>>>>>>>>>>>>> file
>>>>>>>>>>>>>> is my CV and the link relates to my web site where examples
>>>>>>>>>>>>>> of
>>>>>>>>>>>>>> my
>>>>>>>>>>>>>> work
>>>>>>>>>>>>>> can
>>>>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job).
>>>>>>>>>>>>>> The
>>>>>>>>>>>>>> word document has also been converted as pdf with the web
>>>>>>>>>>>>>> site
>>>>>>>>>>>>>> link. Both document links work fine outside of outlook
>>>>>>>>>>>>>> express.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The message will send (can see the progress bar), but it is
>>>>>>>>>>>>>> not
>>>>>>>>>>>>>> recieved and
>>>>>>>>>>>>>> does not show up on the virgin server? I have sent this to my
>>>>>>>>>>>>>> self
>>>>>>>>>>>>>> to proove
>>>>>>>>>>>>>> this. If i re-send the message without the word document,
>>>>>>>>>>>>>> with
>>>>>>>>>>>>>> the
>>>>>>>>>>>>>> hyperlink
>>>>>>>>>>>>>> removed from the message body and only the pdf attached, it
>>>>>>>>>>>>>> works
>>>>>>>>>>>>>> fine?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent
>>>>>>>>>>>>>> virgin
>>>>>>>>>>>>>> message fix
>>>>>>>>>>>>>> tool and un-checked "do not allow attachements" within
>>>>>>>>>>>>>> oultook
>>>>>>>>>>>>>> and
>>>>>>>>>>>>>> still it
>>>>>>>>>>>>>> wont send the discussed message?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please can you help me to fix this as i really need to send
>>>>>>>>>>>>>> out
>>>>>>>>>>>>>> my
>>>>>>>>>>>>>> CV with
>>>>>>>>>>>>>> the web site link, thank you.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I am using:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @virgin.net (email account)
>>>>>>>>>>>>>> Outlook express 6
>>>>>>>>>>>>>> XP home service pack 2
>>>>>>>>>>>>>> Word 2002
>>>>>>>>>>>>>> adobe reader 9
>>>>>>>>>>>>>> avg free 8.5
>>>>>>>>>>>>>> windows firewall
>>>>>>>>
>>>>>>>> .
>>>>>
>>>>> .
>>>
>>> .
>


From: Zac Thompson on

"PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
news:ukLjr0ZuKHA.2436(a)TK2MSFTNGP04.phx.gbl...
> Since (1) a copy of the sent message (with the attachment) is found in
> Sent Items folder and since (2) no email scanning is involved now and
> since (3) you do not see the same behavior when sending via the webmail
> page and since (4) you are not sending via the same outgoing mailserver
> when sending via the webmail page as when sending from OE, [<whew>] I can
> only think of three possible causes for the behavior:
>
> 1. Anti-virus filtering on the outgoing (SMTP) mailserver;
>
> 2. A corrupt identity; and/or
>
> 3. Persistant Norton "leftovers" (assuming the Norton free trial /was/
> reinstalled when you did the clean install of Windows using the disk that
> came with the computer or the hidden Recovery partition).
>
> You have no control over #1 so first see if the behavior persists when
> sending such an email with your mail account set-up in a new identity
> (File | Identities | Add new identity).
>
>
> Mark wrote:
>> I am sorry, i posted the last reply twice and dont know how to remove the
>> duplicate?
>>
>> Anyway, i have tried sending the same full message both from outlook and
>> webmail. It only works via webmail and this seems to be my only option at
>> the minute. But i would like to try and sort it out through outlook as
>> well
>> please?
>>
>>> thank you - please find below the answers:
>>>
>>> 1. Yes
>>>
>>> 2. No
>>>
>>> 3 + 4a. Separate messages with no message text, from virgin webmail:
>>>
>>> Word - yes to both
>>> PDF - yes to both
>>>
>>> 3 + 4b. Separate messages with message text + web link, from virgin
>>> webmail:
>>>
>>> Word - yes to both
>>> PDF - yes to both
>>>
>>> 3 + 4c. 1 message with message text + web link, from virgin webmail:
>>>
>>> Word + pdf in same message- yes to both
>>>
>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360
>>> purchsed later and all removed will norton tool after subscription
>>> ended.
>>> Reformated since to windows only (i.e no extra software as included with
>>> packard bell pc).
>>>
>>> 6. I havent had time to do a back up first and not prepared to risk
>>> installing SP3 until i do so (was going to do it over Christmas 2009).
>>> Only
>>> have a CDR drive to back up 11gb and just dont have the time at the
>>> minute.
>>> Not intending on purchasing a external drive.
>>>
>>> I spent 2hrs with virgin yesterday using their on line chat who accesed
>>> my
>>> pc. They could not fix it and said they would come back with a solution,
>>> which they havent as yet.
>>>
>>> But after answering your questions i have decided to send the intended
>>> message again from outlook - send, goes into sent folder but does not
>>> arrive in my inbox or at virgin. I think by the sound of things it must
>>> be
>>> to do with outlook on my pc?
>>>
>>> Hopefully this will shed a bit of light onto this strange problem?
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> In no certain order...
>>>>
>>>> 1. Does a copy of the sent message show up in Sent Items folder?
>>>>
>>>> 2. Is the message found in your Virgin.net webmail inbox?
>>>>
>>>> 3. If you send the same PDF file as an attachment from your webmail
>>>> page,
>>>> does the message & attachment show up in either inbox?
>>>>
>>>> 4. If you do not convert the Word document to a PDF file and attach the
>>>> DOC file to an email, does the message arrive in either inbox?
>>>>
>>>> 5. Has a(another) Norton or McAfee application ever been installed on
>>>> the
>>>> computer (e.g., a free-trial version that came preinstalled when you
>>>> bought it)?
>>>>
>>>> 6. Why hasn't WinXP SP3 been installed yet?
>>>>
>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that date,
>>>> computers running WinXP SP2 will NOT be offered any further critical
>>>> security updates, Automatic Updates will not work, and Windows Update
>>>> website will not be accessible until SP3 is installed.]
>>>>
>>>>
>>>> Mark wrote:
>>>>> I have unistalled AVG using their removal tool as i did not unistal
>>>>> fully. Changed my mind and installed the Microsoft Security
>>>>> Essentials,
>>>>> which has updated and completed its first scan without any viruses
>>>>> found.
>>>>>
>>>>> Afterwards i then re-sent the message and still havent recieved it?
>>>>>
>>>>>> ok, thank you - i will reinstall tonight. I have been recomended
>>>>>> another
>>>>>> virus checker called
>>>>>> comodo and might give that a try instead.
>>>>>>
>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. [1]
>>>>>>> This
>>>>>>> time select the CUSTOM install option and do NOT install (i.e.,
>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, Security
>>>>>>> toolbar, or any of the email scanning components.
>>>>>>>
>>>>>>> . Why you don't need your anti-virus to scan your email
>>>>>>>
>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
>>>>>>>
>>>>>>> ================
>>>>>>> [1] Or consider replacing AVG with Microsoft Security Essentials
>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or Avira
>>>>>>> AntiVir
>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm),
>>>>>>> both free and much more reliable than AVG IMHO.
>>>>>>>
>>>>>>>
>>>>>>> Mark wrote:
>>>>>>>> Yes, the pdf file is an attachment (with a web link in the text
>>>>>>>> body)
>>>>>>>>
>>>>>>>> AVG is configured to set to scan incoming emails only - i have also
>>>>>>>> tried
>>>>>>>> turning this off and resending the message, but i makes no
>>>>>>>> difference
>>>>>>>> as
>>>>>>>> the
>>>>>>>> message still does not arrive (with a word file attachement and a
>>>>>>>> web
>>>>>>>> link in the message body)?
>>>>>>>>
>>>>>>>> I dont think the pdf file is a problem as i can send and recieve
>>>>>>>> these. It seesm to be with word file attachements and web links
>>>>>>>> with
>>>>>>>> the message
>>>>>>>> body.
>>>>>>>> Thus if i attach a pdf file with this combination it never arrives?
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>>
>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>
>>>>>>>>> Is the PDF file an attachment?
>>>>>>>>>
>>>>>>>>> Is AVG configured to scan incoming and outgoing mail?
>>>>>>>>> --
>>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Mark wrote:
>>>>>>>>>> I am having problems trying to send a word document (with a web
>>>>>>>>>> site
>>>>>>>>>> hyperlink) and the same link in the message body of an email. The
>>>>>>>>>> word
>>>>>>>>>> file
>>>>>>>>>> is my CV and the link relates to my web site where examples of my
>>>>>>>>>> work
>>>>>>>>>> can
>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job). The
>>>>>>>>>> word document has also been converted as pdf with the web site
>>>>>>>>>> link. Both document links work fine outside of outlook express.
>>>>>>>>>>
>>>>>>>>>> The message will send (can see the progress bar), but it is not
>>>>>>>>>> recieved and
>>>>>>>>>> does not show up on the virgin server? I have sent this to my
>>>>>>>>>> self
>>>>>>>>>> to proove
>>>>>>>>>> this. If i re-send the message without the word document, with
>>>>>>>>>> the
>>>>>>>>>> hyperlink
>>>>>>>>>> removed from the message body and only the pdf attached, it works
>>>>>>>>>> fine?
>>>>>>>>>>
>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent virgin
>>>>>>>>>> message fix
>>>>>>>>>> tool and un-checked "do not allow attachements" within oultook
>>>>>>>>>> and
>>>>>>>>>> still it
>>>>>>>>>> wont send the discussed message?
>>>>>>>>>>
>>>>>>>>>> Please can you help me to fix this as i really need to send out
>>>>>>>>>> my
>>>>>>>>>> CV with
>>>>>>>>>> the web site link, thank you.
>>>>>>>>>>
>>>>>>>>>> I am using:
>>>>>>>>>>
>>>>>>>>>> @virgin.net (email account)
>>>>>>>>>> Outlook express 6
>>>>>>>>>> XP home service pack 2
>>>>>>>>>> Word 2002
>>>>>>>>>> adobe reader 9
>>>>>>>>>> avg free 8.5
>>>>>>>>>> windows firewall
>>>>
>>>> .
>


From: Zac Thompson on

"PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
news:e417k4jvKHA.6140(a)TK2MSFTNGP05.phx.gbl...
> YW & thanks for your feedback.
>
> Mark wrote:
>> Hi, i have spoken to virgin again and it looks like they have blocked the
>> links to my web sites because they consider them as spam etc - although i
>> am
>> just using a free host. Its pretty bad though that they do not send back
>> a
>> email fail message explaining why so you know whats going on!
>>
>> Anyway, i took your advice and set up a gmail account tonight and sent
>> myself the message and it works fine. I think i will also use google
>> sites
>> to set up my web site as well just to be safe than sorry again.
>>
>> Thank you so much for your help.
>>
>> All the best,
>>
>> Mark
>>
>> "PA Bear [MS MVP]" wrote:
>>
>>> You could always get yourself a free Gmail or Hotmail account, both of
>>> which can be accessed in OE.
>>>
>>>
>>> Mark wrote:
>>>> Changing could be my only choice then. I am certain i have been able to
>>>> send
>>>> massges like this in the past. Thus, if it is virgin i bet it is
>>>> related
>>>> to
>>>> their recent email overhaul?
>>>>
>>>> All the best and thank you for your help
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>
>>>>> You have no control over this, no. But you can get another ISP,
>>>>> hopefully
>>>>> one where any such scanning isn't as intrusive.
>>>>>
>>>>> Mark wrote:
>>>>>> Thank you, is this something i have no control over, i.e. the virgin
>>>>>> server?
>>>>>>
>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>
>>>>>>> Then that leaves us with only one possible cause...
>>>>>>>
>>>>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver
>>>>>>>
>>>>>>> ....and or the recipient's incoming mailserver.
>>>>>>>
>>>>>>>
>>>>>>> Mark wrote:
>>>>>>>> Thank you,
>>>>>>>>
>>>>>>>> I have created a new identity, but it still doesnt work.
>>>>>>>>
>>>>>>>> All versions of Norton have been removed with the norton tool -
>>>>>>>> this
>>>>>>>> was
>>>>>>>> one of the first things i did after re-formatting / fresh
>>>>>>>> reinstall. I
>>>>>>>> used
>>>>>>>> the tool a few times to make sure!!
>>>>>>>>
>>>>>>>> Tonight i thought i would do one more test by sending the message
>>>>>>>> to
>>>>>>>> myself
>>>>>>>> and a copy to my daughter via web mail. I received the message
>>>>>>>> fine
>>>>>>>> but
>>>>>>>> my
>>>>>>>> daughter did not? I have 5 email adresses with this account (1 of
>>>>>>>> which
>>>>>>>> is
>>>>>>>> my daughters and is on a laptop rather than my pc). I tried it from
>>>>>>>> each
>>>>>>>> and got the same result - only the email address acount that i sent
>>>>>>>> it
>>>>>>>> from
>>>>>>>> would recieve. Therefore i am not confident in sending out my CV
>>>>>>>> this
>>>>>>>> way
>>>>>>>> as i cant be 100% sure that it will work?
>>>>>>>>
>>>>>>>> I just dont know what to do anymore, i think the traditional post
>>>>>>>> will
>>>>>>>> be
>>>>>>>> the only way now?
>>>>>>>>
>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>
>>>>>>>>> Since (1) a copy of the sent message (with the attachment) is
>>>>>>>>> found
>>>>>>>>> in
>>>>>>>>> Sent
>>>>>>>>> Items folder and since (2) no email scanning is involved now and
>>>>>>>>> since
>>>>>>>>> (3)
>>>>>>>>> you do not see the same behavior when sending via the webmail page
>>>>>>>>> and
>>>>>>>>> since (4) you are not sending via the same outgoing mailserver
>>>>>>>>> when
>>>>>>>>> sending via the webmail page as when sending from OE, [<whew>] I
>>>>>>>>> can
>>>>>>>>> only
>>>>>>>>> think of three possible causes for the behavior:
>>>>>>>>>
>>>>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver;
>>>>>>>>>
>>>>>>>>> 2. A corrupt identity; and/or
>>>>>>>>>
>>>>>>>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial
>>>>>>>>> /was/
>>>>>>>>> reinstalled when you did the clean install of Windows using the
>>>>>>>>> disk
>>>>>>>>> that
>>>>>>>>> came with the computer or the hidden Recovery partition).
>>>>>>>>>
>>>>>>>>> You have no control over #1 so first see if the behavior persists
>>>>>>>>> when
>>>>>>>>> sending such an email with your mail account set-up in a new
>>>>>>>>> identity
>>>>>>>>> (File |
>>>>>>>>> Identities | Add new identity).
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Mark wrote:
>>>>>>>>>> I am sorry, i posted the last reply twice and dont know how to
>>>>>>>>>> remove
>>>>>>>>>> the
>>>>>>>>>> duplicate?
>>>>>>>>>>
>>>>>>>>>> Anyway, i have tried sending the same full message both from
>>>>>>>>>> outlook
>>>>>>>>>> and
>>>>>>>>>> webmail. It only works via webmail and this seems to be my only
>>>>>>>>>> option
>>>>>>>>>> at
>>>>>>>>>> the minute. But i would like to try and sort it out through
>>>>>>>>>> outlook
>>>>>>>>>> as
>>>>>>>>>> well
>>>>>>>>>> please?
>>>>>>>>>>
>>>>>>>>>>> thank you - please find below the answers:
>>>>>>>>>>>
>>>>>>>>>>> 1. Yes
>>>>>>>>>>>
>>>>>>>>>>> 2. No
>>>>>>>>>>>
>>>>>>>>>>> 3 + 4a. Separate messages with no message text, from virgin
>>>>>>>>>>> webmail:
>>>>>>>>>>>
>>>>>>>>>>> Word - yes to both
>>>>>>>>>>> PDF - yes to both
>>>>>>>>>>>
>>>>>>>>>>> 3 + 4b. Separate messages with message text + web link, from
>>>>>>>>>>> virgin
>>>>>>>>>>> webmail:
>>>>>>>>>>>
>>>>>>>>>>> Word - yes to both
>>>>>>>>>>> PDF - yes to both
>>>>>>>>>>>
>>>>>>>>>>> 3 + 4c. 1 message with message text + web link, from virgin
>>>>>>>>>>> webmail:
>>>>>>>>>>>
>>>>>>>>>>> Word + pdf in same message- yes to both
>>>>>>>>>>>
>>>>>>>>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005
>>>>>>>>>>> and
>>>>>>>>>>> 360
>>>>>>>>>>> purchsed later and all removed will norton tool after
>>>>>>>>>>> subscription
>>>>>>>>>>> ended.
>>>>>>>>>>> Reformated since to windows only (i.e no extra software as
>>>>>>>>>>> included
>>>>>>>>>>> with
>>>>>>>>>>> packard bell pc).
>>>>>>>>>>>
>>>>>>>>>>> 6. I havent had time to do a back up first and not prepared to
>>>>>>>>>>> risk
>>>>>>>>>>> installing SP3 until i do so (was going to do it over Christmas
>>>>>>>>>>> 2009).
>>>>>>>>>>> Only
>>>>>>>>>>> have a CDR drive to back up 11gb and just dont have the time at
>>>>>>>>>>> the
>>>>>>>>>>> minute.
>>>>>>>>>>> Not intending on purchasing a external drive.
>>>>>>>>>>>
>>>>>>>>>>> I spent 2hrs with virgin yesterday using their on line chat who
>>>>>>>>>>> accesed
>>>>>>>>>>> my
>>>>>>>>>>> pc. They could not fix it and said they would come back with a
>>>>>>>>>>> solution,
>>>>>>>>>>> which they havent as yet.
>>>>>>>>>>>
>>>>>>>>>>> But after answering your questions i have decided to send the
>>>>>>>>>>> intended
>>>>>>>>>>> message again from outlook - send, goes into sent folder but
>>>>>>>>>>> does
>>>>>>>>>>> not
>>>>>>>>>>> arrive in my inbox or at virgin. I think by the sound of things
>>>>>>>>>>> it
>>>>>>>>>>> must
>>>>>>>>>>> be
>>>>>>>>>>> to do with outlook on my pc?
>>>>>>>>>>>
>>>>>>>>>>> Hopefully this will shed a bit of light onto this strange
>>>>>>>>>>> problem?
>>>>>>>>>>>
>>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>
>>>>>>>>>>>> In no certain order...
>>>>>>>>>>>>
>>>>>>>>>>>> 1. Does a copy of the sent message show up in Sent Items
>>>>>>>>>>>> folder?
>>>>>>>>>>>>
>>>>>>>>>>>> 2. Is the message found in your Virgin.net webmail inbox?
>>>>>>>>>>>>
>>>>>>>>>>>> 3. If you send the same PDF file as an attachment from your
>>>>>>>>>>>> webmail
>>>>>>>>>>>> page,
>>>>>>>>>>>> does the message & attachment show up in either inbox?
>>>>>>>>>>>>
>>>>>>>>>>>> 4. If you do not convert the Word document to a PDF file and
>>>>>>>>>>>> attach
>>>>>>>>>>>> the
>>>>>>>>>>>> DOC file to an email, does the message arrive in either inbox?
>>>>>>>>>>>>
>>>>>>>>>>>> 5. Has a(another) Norton or McAfee application ever been
>>>>>>>>>>>> installed
>>>>>>>>>>>> on
>>>>>>>>>>>> the
>>>>>>>>>>>> computer (e.g., a free-trial version that came preinstalled
>>>>>>>>>>>> when
>>>>>>>>>>>> you
>>>>>>>>>>>> bought it)?
>>>>>>>>>>>>
>>>>>>>>>>>> 6. Why hasn't WinXP SP3 been installed yet?
>>>>>>>>>>>>
>>>>>>>>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After
>>>>>>>>>>>> that
>>>>>>>>>>>> date,
>>>>>>>>>>>> computers running WinXP SP2 will NOT be offered any further
>>>>>>>>>>>> critical
>>>>>>>>>>>> security updates, Automatic Updates will not work, and Windows
>>>>>>>>>>>> Update
>>>>>>>>>>>> website will not be accessible until SP3 is installed.]
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Mark wrote:
>>>>>>>>>>>>> I have unistalled AVG using their removal tool as i did not
>>>>>>>>>>>>> unistal
>>>>>>>>>>>>> fully. Changed my mind and installed the Microsoft Security
>>>>>>>>>>>>> Essentials,
>>>>>>>>>>>>> which has updated and completed its first scan without any
>>>>>>>>>>>>> viruses
>>>>>>>>>>>>> found.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Afterwards i then re-sent the message and still havent
>>>>>>>>>>>>> recieved
>>>>>>>>>>>>> it?
>>>>>>>>>>>>>
>>>>>>>>>>>>>> ok, thank you - i will reinstall tonight. I have been
>>>>>>>>>>>>>> recomended
>>>>>>>>>>>>>> another
>>>>>>>>>>>>>> virus checker called
>>>>>>>>>>>>>> comodo and might give that a try instead.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free
>>>>>>>>>>>>>>> 9.0.
>>>>>>>>>>>>>>> [1]
>>>>>>>>>>>>>>> This
>>>>>>>>>>>>>>> time select the CUSTOM install option and do NOT install
>>>>>>>>>>>>>>> (i.e.,
>>>>>>>>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield,
>>>>>>>>>>>>>>> Security
>>>>>>>>>>>>>>> toolbar, or any of the email scanning components.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> . Why you don't need your anti-virus to scan your email
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> ================
>>>>>>>>>>>>>>> [1] Or consider replacing AVG with Microsoft Security
>>>>>>>>>>>>>>> Essentials
>>>>>>>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx)
>>>>>>>>>>>>>>> or
>>>>>>>>>>>>>>> Avira
>>>>>>>>>>>>>>> AntiVir
>>>>>>>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm),
>>>>>>>>>>>>>>> both free and much more reliable than AVG IMHO.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Mark wrote:
>>>>>>>>>>>>>>>> Yes, the pdf file is an attachment (with a web link in the
>>>>>>>>>>>>>>>> text
>>>>>>>>>>>>>>>> body)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> AVG is configured to set to scan incoming emails only - i
>>>>>>>>>>>>>>>> have
>>>>>>>>>>>>>>>> also
>>>>>>>>>>>>>>>> tried
>>>>>>>>>>>>>>>> turning this off and resending the message, but i makes no
>>>>>>>>>>>>>>>> difference
>>>>>>>>>>>>>>>> as
>>>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>>> message still does not arrive (with a word file attachement
>>>>>>>>>>>>>>>> and
>>>>>>>>>>>>>>>> a
>>>>>>>>>>>>>>>> web
>>>>>>>>>>>>>>>> link in the message body)?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> I dont think the pdf file is a problem as i can send and
>>>>>>>>>>>>>>>> recieve
>>>>>>>>>>>>>>>> these. It seesm to be with word file attachements and web
>>>>>>>>>>>>>>>> links
>>>>>>>>>>>>>>>> with
>>>>>>>>>>>>>>>> the message
>>>>>>>>>>>>>>>> body.
>>>>>>>>>>>>>>>> Thus if i attach a pdf file with this combination it never
>>>>>>>>>>>>>>>> arrives?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Is the PDF file an attachment?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail?
>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Mark wrote:
>>>>>>>>>>>>>>>>>> I am having problems trying to send a word document (with
>>>>>>>>>>>>>>>>>> a
>>>>>>>>>>>>>>>>>> web
>>>>>>>>>>>>>>>>>> site
>>>>>>>>>>>>>>>>>> hyperlink) and the same link in the message body of an
>>>>>>>>>>>>>>>>>> email.
>>>>>>>>>>>>>>>>>> The
>>>>>>>>>>>>>>>>>> word
>>>>>>>>>>>>>>>>>> file
>>>>>>>>>>>>>>>>>> is my CV and the link relates to my web site where
>>>>>>>>>>>>>>>>>> examples
>>>>>>>>>>>>>>>>>> of
>>>>>>>>>>>>>>>>>> my
>>>>>>>>>>>>>>>>>> work
>>>>>>>>>>>>>>>>>> can
>>>>>>>>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new
>>>>>>>>>>>>>>>>>> job).
>


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