Outlook 6 will not send messages with web site links?
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From: Zac Thompson on 29 Mar 2010 11:36 "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message news:%23VExnQ1zKHA.5548(a)TK2MSFTNGP06.phx.gbl... > > "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message > news:uMC9IPAvKHA.4752(a)TK2MSFTNGP04.phx.gbl... >> You could always get yourself a free Gmail or Hotmail account, both of >> which can be accessed in OE. >> >> >> Mark wrote: >>> Changing could be my only choice then. I am certain i have been able to >>> send >>> massges like this in the past. Thus, if it is virgin i bet it is related >>> to >>> their recent email overhaul? >>> >>> All the best and thank you for your help >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>> You have no control over this, no. But you can get another ISP, >>>> hopefully >>>> one where any such scanning isn't as intrusive. >>>> >>>> Mark wrote: >>>>> Thank you, is this something i have no control over, i.e. the virgin >>>>> server? >>>>> >>>>> "PA Bear [MS MVP]" wrote: >>>>> >>>>>> Then that leaves us with only one possible cause... >>>>>> >>>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver >>>>>> >>>>>> ....and or the recipient's incoming mailserver. >>>>>> >>>>>> >>>>>> Mark wrote: >>>>>>> Thank you, >>>>>>> >>>>>>> I have created a new identity, but it still doesnt work. >>>>>>> >>>>>>> All versions of Norton have been removed with the norton tool - >>>>>>> this >>>>>>> was >>>>>>> one of the first things i did after re-formatting / fresh reinstall. >>>>>>> I >>>>>>> used >>>>>>> the tool a few times to make sure!! >>>>>>> >>>>>>> Tonight i thought i would do one more test by sending the message to >>>>>>> myself >>>>>>> and a copy to my daughter via web mail. I received the message fine >>>>>>> but >>>>>>> my >>>>>>> daughter did not? I have 5 email adresses with this account (1 of >>>>>>> which >>>>>>> is >>>>>>> my daughters and is on a laptop rather than my pc). I tried it from >>>>>>> each >>>>>>> and got the same result - only the email address acount that i sent >>>>>>> it >>>>>>> from >>>>>>> would recieve. Therefore i am not confident in sending out my CV >>>>>>> this >>>>>>> way >>>>>>> as i cant be 100% sure that it will work? >>>>>>> >>>>>>> I just dont know what to do anymore, i think the traditional post >>>>>>> will >>>>>>> be >>>>>>> the only way now? >>>>>>> >>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>> >>>>>>>> Since (1) a copy of the sent message (with the attachment) is found >>>>>>>> in >>>>>>>> Sent >>>>>>>> Items folder and since (2) no email scanning is involved now and >>>>>>>> since >>>>>>>> (3) >>>>>>>> you do not see the same behavior when sending via the webmail page >>>>>>>> and >>>>>>>> since (4) you are not sending via the same outgoing mailserver when >>>>>>>> sending via the webmail page as when sending from OE, [<whew>] I >>>>>>>> can >>>>>>>> only >>>>>>>> think of three possible causes for the behavior: >>>>>>>> >>>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >>>>>>>> >>>>>>>> 2. A corrupt identity; and/or >>>>>>>> >>>>>>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial >>>>>>>> /was/ >>>>>>>> reinstalled when you did the clean install of Windows using the >>>>>>>> disk >>>>>>>> that >>>>>>>> came with the computer or the hidden Recovery partition). >>>>>>>> >>>>>>>> You have no control over #1 so first see if the behavior persists >>>>>>>> when >>>>>>>> sending such an email with your mail account set-up in a new >>>>>>>> identity >>>>>>>> (File | >>>>>>>> Identities | Add new identity). >>>>>>>> >>>>>>>> >>>>>>>> Mark wrote: >>>>>>>>> I am sorry, i posted the last reply twice and dont know how to >>>>>>>>> remove >>>>>>>>> the >>>>>>>>> duplicate? >>>>>>>>> >>>>>>>>> Anyway, i have tried sending the same full message both from >>>>>>>>> outlook >>>>>>>>> and >>>>>>>>> webmail. It only works via webmail and this seems to be my only >>>>>>>>> option >>>>>>>>> at >>>>>>>>> the minute. But i would like to try and sort it out through >>>>>>>>> outlook as >>>>>>>>> well >>>>>>>>> please? >>>>>>>>> >>>>>>>>>> thank you - please find below the answers: >>>>>>>>>> >>>>>>>>>> 1. Yes >>>>>>>>>> >>>>>>>>>> 2. No >>>>>>>>>> >>>>>>>>>> 3 + 4a. Separate messages with no message text, from virgin >>>>>>>>>> webmail: >>>>>>>>>> >>>>>>>>>> Word - yes to both >>>>>>>>>> PDF - yes to both >>>>>>>>>> >>>>>>>>>> 3 + 4b. Separate messages with message text + web link, from >>>>>>>>>> virgin >>>>>>>>>> webmail: >>>>>>>>>> >>>>>>>>>> Word - yes to both >>>>>>>>>> PDF - yes to both >>>>>>>>>> >>>>>>>>>> 3 + 4c. 1 message with message text + web link, from virgin >>>>>>>>>> webmail: >>>>>>>>>> >>>>>>>>>> Word + pdf in same message- yes to both >>>>>>>>>> >>>>>>>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 >>>>>>>>>> and >>>>>>>>>> 360 >>>>>>>>>> purchsed later and all removed will norton tool after >>>>>>>>>> subscription >>>>>>>>>> ended. >>>>>>>>>> Reformated since to windows only (i.e no extra software as >>>>>>>>>> included >>>>>>>>>> with >>>>>>>>>> packard bell pc). >>>>>>>>>> >>>>>>>>>> 6. I havent had time to do a back up first and not prepared to >>>>>>>>>> risk >>>>>>>>>> installing SP3 until i do so (was going to do it over Christmas >>>>>>>>>> 2009). >>>>>>>>>> Only >>>>>>>>>> have a CDR drive to back up 11gb and just dont have the time at >>>>>>>>>> the >>>>>>>>>> minute. >>>>>>>>>> Not intending on purchasing a external drive. >>>>>>>>>> >>>>>>>>>> I spent 2hrs with virgin yesterday using their on line chat who >>>>>>>>>> accesed >>>>>>>>>> my >>>>>>>>>> pc. They could not fix it and said they would come back with a >>>>>>>>>> solution, >>>>>>>>>> which they havent as yet. >>>>>>>>>> >>>>>>>>>> But after answering your questions i have decided to send the >>>>>>>>>> intended >>>>>>>>>> message again from outlook - send, goes into sent folder but does >>>>>>>>>> not >>>>>>>>>> arrive in my inbox or at virgin. I think by the sound of things >>>>>>>>>> it >>>>>>>>>> must >>>>>>>>>> be >>>>>>>>>> to do with outlook on my pc? >>>>>>>>>> >>>>>>>>>> Hopefully this will shed a bit of light onto this strange >>>>>>>>>> problem? >>>>>>>>>> >>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>> >>>>>>>>>>> In no certain order... >>>>>>>>>>> >>>>>>>>>>> 1. Does a copy of the sent message show up in Sent Items folder? >>>>>>>>>>> >>>>>>>>>>> 2. Is the message found in your Virgin.net webmail inbox? >>>>>>>>>>> >>>>>>>>>>> 3. If you send the same PDF file as an attachment from your >>>>>>>>>>> webmail >>>>>>>>>>> page, >>>>>>>>>>> does the message & attachment show up in either inbox? >>>>>>>>>>> >>>>>>>>>>> 4. If you do not convert the Word document to a PDF file and >>>>>>>>>>> attach >>>>>>>>>>> the >>>>>>>>>>> DOC file to an email, does the message arrive in either inbox? >>>>>>>>>>> >>>>>>>>>>> 5. Has a(another) Norton or McAfee application ever been >>>>>>>>>>> installed >>>>>>>>>>> on >>>>>>>>>>> the >>>>>>>>>>> computer (e.g., a free-trial version that came preinstalled when >>>>>>>>>>> you >>>>>>>>>>> bought it)? >>>>>>>>>>> >>>>>>>>>>> 6. Why hasn't WinXP SP3 been installed yet? >>>>>>>>>>> >>>>>>>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that >>>>>>>>>>> date, >>>>>>>>>>> computers running WinXP SP2 will NOT be offered any further >>>>>>>>>>> critical >>>>>>>>>>> security updates, Automatic Updates will not work, and Windows >>>>>>>>>>> Update >>>>>>>>>>> website will not be accessible until SP3 is installed.] >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Mark wrote: >>>>>>>>>>>> I have unistalled AVG using their removal tool as i did not >>>>>>>>>>>> unistal >>>>>>>>>>>> fully. Changed my mind and installed the Microsoft Security >>>>>>>>>>>> Essentials, >>>>>>>>>>>> which has updated and completed its first scan without any >>>>>>>>>>>> viruses >>>>>>>>>>>> found. >>>>>>>>>>>> >>>>>>>>>>>> Afterwards i then re-sent the message and still havent recieved >>>>>>>>>>>> it? >>>>>>>>>>>> >>>>>>>>>>>>> ok, thank you - i will reinstall tonight. I have been >>>>>>>>>>>>> recomended >>>>>>>>>>>>> another >>>>>>>>>>>>> virus checker called >>>>>>>>>>>>> comodo and might give that a try instead. >>>>>>>>>>>>> >>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free >>>>>>>>>>>>>> 9.0. >>>>>>>>>>>>>> [1] >>>>>>>>>>>>>> This >>>>>>>>>>>>>> time select the CUSTOM install option and do NOT install >>>>>>>>>>>>>> (i.e., >>>>>>>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, >>>>>>>>>>>>>> Security >>>>>>>>>>>>>> toolbar, or any of the email scanning components. >>>>>>>>>>>>>> >>>>>>>>>>>>>> . Why you don't need your anti-virus to scan your email >>>>>>>>>>>>>> >>>>>>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>>>>>>>>>>>> >>>>>>>>>>>>>> ================ >>>>>>>>>>>>>> [1] Or consider replacing AVG with Microsoft Security >>>>>>>>>>>>>> Essentials >>>>>>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) >>>>>>>>>>>>>> or >>>>>>>>>>>>>> Avira >>>>>>>>>>>>>> AntiVir >>>>>>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>>>>>>>>>>>> both free and much more reliable than AVG IMHO. >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>>> Yes, the pdf file is an attachment (with a web link in the >>>>>>>>>>>>>>> text >>>>>>>>>>>>>>> body) >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> AVG is configured to set to scan incoming emails only - i >>>>>>>>>>>>>>> have >>>>>>>>>>>>>>> also >>>>>>>>>>>>>>> tried >>>>>>>>>>>>>>> turning this off and resending the message, but i makes no >>>>>>>>>>>>>>> difference >>>>>>>>>>>>>>> as >>>>>>>>>>>>>>> the >>>>>>>>>>>>>>> message still does not arrive (with a word file attachement >>>>>>>>>>>>>>> and >>>>>>>>>>>>>>> a >>>>>>>>>>>>>>> web >>>>>>>>>>>>>>> link in the message body)? >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> I dont think the pdf file is a problem as i can send and >>>>>>>>>>>>>>> recieve >>>>>>>>>>>>>>> these. It seesm to be with word file attachements and web >>>>>>>>>>>>>>> links >>>>>>>>>>>>>>> with >>>>>>>>>>>>>>> the message >>>>>>>>>>>>>>> body. >>>>>>>>>>>>>>> Thus if i attach a pdf file with this combination it never >>>>>>>>>>>>>>> arrives? >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Thank you >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Is the PDF file an attachment? >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>>>>>>>>>>>>>> -- >>>>>>>>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>>>>> I am having problems trying to send a word document (with >>>>>>>>>>>>>>>>> a >>>>>>>>>>>>>>>>> web >>>>>>>>>>>>>>>>> site >>>>>>>>>>>>>>>>> hyperlink) and the same link in the message body of an >>>>>>>>>>>>>>>>> email. >>>>>>>>>>>>>>>>> The >>>>>>>>>>>>>>>>> word >>>>>>>>>>>>>>>>> file >>>>>>>>>>>>>>>>> is my CV and the link relates to my web site where >>>>>>>>>>>>>>>>> examples of >>>>>>>>>>>>>>>>> my >>>>>>>>>>>>>>>>> work >>>>>>>>>>>>>>>>> can >>>>>>>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new >>>>>>>>>>>>>>>>> job). >>>>>>>>>>>>>>>>> The >>>>>>>>>>>>>>>>> word document has also been converted as pdf with the web >>>>>>>>>>>>>>>>> site >>>>>>>>>>>>>>>>> link. Both document links work fine outside of outlook >>>>>>>>>>>>>>>>> express. >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> The message will send (can see the progress bar), but it >>>>>>>>>>>>>>>>> is >>>>>>>>>>>>>>>>> not >>>>>>>>>>>>>>>>> recieved and >>>>>>>>>>>>>>>>> does not show up on the virgin server? I have sent this to >>>>>>>>>>>>>>>>> my >>>>>>>>>>>>>>>>> self >>>>>>>>>>>>>>>>> to proove >>>>>>>>>>>>>>>>> this. If i re-send the message without the word document, >>>>>>>>>>>>>>>>> with >>>>>>>>>>>>>>>>> the >>>>>>>>>>>>>>>>> hyperlink >>>>>>>>>>>>>>>>> removed from the message body and only the pdf attached, >>>>>>>>>>>>>>>>> it >>>>>>>>>>>>>>>>> works >>>>>>>>>>>>>>>>> fine? >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent >>>>>>>>>>>>>>>>> virgin >>>>>>>>>>>>>>>>> message fix >>>>>>>>>>>>>>>>> tool and un-checked "do not allow attachements" within >>>>>>>>>>>>>>>>> oultook >>>>>>>>>>>>>>>>> and >>>>>>>>>>>>>>>>> still it >>>>>>>>>>>>>>>>> wont send the discussed message? >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> Please can you help me to fix this as i really need to >>>>>>>>>>>>>>>>> send >>>>>>>>>>>>>>>>> out >>>>>>>>>>>>>>>>> my >>>>>>>>>>>>>>>>> CV with >>>>>>>>>>>>>>>>> the web site link, thank you. >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> I am using: >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> @virgin.net (email account) >>>>>>>>>>>>>>>>> Outlook express 6 >>>>>>>>>>>>>>>>> XP home service pack 2 >>>>>>>>>>>>>>>>> Word 2002 >>>>>>>>>>>>>>>>> adobe reader 9 >>>>>>>>>>>>>>>>> avg free 8.5 >>>>>>>>>>>>>>>>> windows firewall >>>>>>>>>>> >>>>>>>>>>> . >>>>>>>> >>>>>>>> . >> > >
From: Zac Thompson on 29 Mar 2010 11:37 "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message news:eEBxbQ1zKHA.4752(a)TK2MSFTNGP04.phx.gbl... > > "Mark" <Mark(a)discussions.microsoft.com> wrote in message > news:22D2D575-4B62-4C34-BF29-26E258A27E10(a)microsoft.com... >> Thank you, >> >> I have created a new identity, but it still doesnt work. >> >> All versions of Norton have been removed with the norton tool - this was >> one of the first things i did after re-formatting / fresh reinstall. I >> used >> the tool a few times to make sure!! >> >> Tonight i thought i would do one more test by sending the message to >> myself >> and a copy to my daughter via web mail. I received the message fine but >> my >> daughter did not? I have 5 email adresses with this account (1 of which >> is my >> daughters and is on a laptop rather than my pc). I tried it from each and >> got >> the same result - only the email address acount that i sent it from would >> recieve. Therefore i am not confident in sending out my CV this way as i >> cant >> be 100% sure that it will work? >> >> I just dont know what to do anymore, i think the traditional post will be >> the only way now? >> >> "PA Bear [MS MVP]" wrote: >> >>> Since (1) a copy of the sent message (with the attachment) is found in >>> Sent >>> Items folder and since (2) no email scanning is involved now and since >>> (3) >>> you do not see the same behavior when sending via the webmail page and >>> since >>> (4) you are not sending via the same outgoing mailserver when sending >>> via >>> the webmail page as when sending from OE, [<whew>] I can only think of >>> three >>> possible causes for the behavior: >>> >>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >>> >>> 2. A corrupt identity; and/or >>> >>> 3. Persistant Norton "leftovers" (assuming the Norton free trial /was/ >>> reinstalled when you did the clean install of Windows using the disk >>> that >>> came with the computer or the hidden Recovery partition). >>> >>> You have no control over #1 so first see if the behavior persists when >>> sending such an email with your mail account set-up in a new identity >>> (File >>> | Identities | Add new identity). >>> >>> >>> Mark wrote: >>> > I am sorry, i posted the last reply twice and dont know how to remove >>> > the >>> > duplicate? >>> > >>> > Anyway, i have tried sending the same full message both from outlook >>> > and >>> > webmail. It only works via webmail and this seems to be my only option >>> > at >>> > the minute. But i would like to try and sort it out through outlook as >>> > well >>> > please? >>> > >>> >> thank you - please find below the answers: >>> >> >>> >> 1. Yes >>> >> >>> >> 2. No >>> >> >>> >> 3 + 4a. Separate messages with no message text, from virgin webmail: >>> >> >>> >> Word - yes to both >>> >> PDF - yes to both >>> >> >>> >> 3 + 4b. Separate messages with message text + web link, from virgin >>> >> webmail: >>> >> >>> >> Word - yes to both >>> >> PDF - yes to both >>> >> >>> >> 3 + 4c. 1 message with message text + web link, from virgin webmail: >>> >> >>> >> Word + pdf in same message- yes to both >>> >> >>> >> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and >>> >> 360 >>> >> purchsed later and all removed will norton tool after subscription >>> >> ended. >>> >> Reformated since to windows only (i.e no extra software as included >>> >> with >>> >> packard bell pc). >>> >> >>> >> 6. I havent had time to do a back up first and not prepared to risk >>> >> installing SP3 until i do so (was going to do it over Christmas >>> >> 2009). >>> >> Only >>> >> have a CDR drive to back up 11gb and just dont have the time at the >>> >> minute. >>> >> Not intending on purchasing a external drive. >>> >> >>> >> I spent 2hrs with virgin yesterday using their on line chat who >>> >> accesed >>> >> my >>> >> pc. They could not fix it and said they would come back with a >>> >> solution, >>> >> which they havent as yet. >>> >> >>> >> But after answering your questions i have decided to send the >>> >> intended >>> >> message again from outlook - send, goes into sent folder but does not >>> >> arrive in my inbox or at virgin. I think by the sound of things it >>> >> must >>> >> be >>> >> to do with outlook on my pc? >>> >> >>> >> Hopefully this will shed a bit of light onto this strange problem? >>> >> >>> >> "PA Bear [MS MVP]" wrote: >>> >> >>> >>> In no certain order... >>> >>> >>> >>> 1. Does a copy of the sent message show up in Sent Items folder? >>> >>> >>> >>> 2. Is the message found in your Virgin.net webmail inbox? >>> >>> >>> >>> 3. If you send the same PDF file as an attachment from your webmail >>> >>> page, >>> >>> does the message & attachment show up in either inbox? >>> >>> >>> >>> 4. If you do not convert the Word document to a PDF file and attach >>> >>> the >>> >>> DOC file to an email, does the message arrive in either inbox? >>> >>> >>> >>> 5. Has a(another) Norton or McAfee application ever been installed >>> >>> on >>> >>> the >>> >>> computer (e.g., a free-trial version that came preinstalled when you >>> >>> bought it)? >>> >>> >>> >>> 6. Why hasn't WinXP SP3 been installed yet? >>> >>> >>> >>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that >>> >>> date, >>> >>> computers running WinXP SP2 will NOT be offered any further critical >>> >>> security updates, Automatic Updates will not work, and Windows >>> >>> Update >>> >>> website will not be accessible until SP3 is installed.] >>> >>> >>> >>> >>> >>> Mark wrote: >>> >>>> I have unistalled AVG using their removal tool as i did not unistal >>> >>>> fully. Changed my mind and installed the Microsoft Security >>> >>>> Essentials, >>> >>>> which has updated and completed its first scan without any viruses >>> >>>> found. >>> >>>> >>> >>>> Afterwards i then re-sent the message and still havent recieved it? >>> >>>> >>> >>>>> ok, thank you - i will reinstall tonight. I have been recomended >>> >>>>> another >>> >>>>> virus checker called >>> >>>>> comodo and might give that a try instead. >>> >>>>> >>> >>>>> "PA Bear [MS MVP]" wrote: >>> >>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. >>> >>>>>> [1] >>> >>>>>> This >>> >>>>>> time select the CUSTOM install option and do NOT install (i.e., >>> >>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, Security >>> >>>>>> toolbar, or any of the email scanning components. >>> >>>>>> >>> >>>>>> . Why you don't need your anti-virus to scan your email >>> >>>>>> >>> >>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>> >>>>>> >>> >>>>>> ================ >>> >>>>>> [1] Or consider replacing AVG with Microsoft Security Essentials >>> >>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or >>> >>>>>> Avira >>> >>>>>> AntiVir >>> >>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>> >>>>>> both free and much more reliable than AVG IMHO. >>> >>>>>> >>> >>>>>> >>> >>>>>> Mark wrote: >>> >>>>>>> Yes, the pdf file is an attachment (with a web link in the text >>> >>>>>>> body) >>> >>>>>>> >>> >>>>>>> AVG is configured to set to scan incoming emails only - i have >>> >>>>>>> also >>> >>>>>>> tried >>> >>>>>>> turning this off and resending the message, but i makes no >>> >>>>>>> difference >>> >>>>>>> as >>> >>>>>>> the >>> >>>>>>> message still does not arrive (with a word file attachement and >>> >>>>>>> a >>> >>>>>>> web >>> >>>>>>> link in the message body)? >>> >>>>>>> >>> >>>>>>> I dont think the pdf file is a problem as i can send and recieve >>> >>>>>>> these. It seesm to be with word file attachements and web links >>> >>>>>>> with >>> >>>>>>> the message >>> >>>>>>> body. >>> >>>>>>> Thus if i attach a pdf file with this combination it never >>> >>>>>>> arrives? >>> >>>>>>> >>> >>>>>>> Thank you >>> >>>>>>> >>> >>>>>>> "PA Bear [MS MVP]" wrote: >>> >>>>>>> >>> >>>>>>>> Is the PDF file an attachment? >>> >>>>>>>> >>> >>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>> >>>>>>>> -- >>> >>>>>>>> ~Robear Dyer (PA Bear) >>> >>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>> >>>>>>>> >>> >>>>>>>> >>> >>>>>>>> Mark wrote: >>> >>>>>>>>> I am having problems trying to send a word document (with a >>> >>>>>>>>> web >>> >>>>>>>>> site >>> >>>>>>>>> hyperlink) and the same link in the message body of an email. >>> >>>>>>>>> The >>> >>>>>>>>> word >>> >>>>>>>>> file >>> >>>>>>>>> is my CV and the link relates to my web site where examples of >>> >>>>>>>>> my >>> >>>>>>>>> work >>> >>>>>>>>> can >>> >>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job). >>> >>>>>>>>> The >>> >>>>>>>>> word document has also been converted as pdf with the web site >>> >>>>>>>>> link. Both document links work fine outside of outlook >>> >>>>>>>>> express. >>> >>>>>>>>> >>> >>>>>>>>> The message will send (can see the progress bar), but it is >>> >>>>>>>>> not >>> >>>>>>>>> recieved and >>> >>>>>>>>> does not show up on the virgin server? I have sent this to my >>> >>>>>>>>> self >>> >>>>>>>>> to proove >>> >>>>>>>>> this. If i re-send the message without the word document, with >>> >>>>>>>>> the >>> >>>>>>>>> hyperlink >>> >>>>>>>>> removed from the message body and only the pdf attached, it >>> >>>>>>>>> works >>> >>>>>>>>> fine? >>> >>>>>>>>> >>> >>>>>>>>> I have enabled pop3 on the virgin server, used the recent >>> >>>>>>>>> virgin >>> >>>>>>>>> message fix >>> >>>>>>>>> tool and un-checked "do not allow attachements" within oultook >>> >>>>>>>>> and >>> >>>>>>>>> still it >>> >>>>>>>>> wont send the discussed message? >>> >>>>>>>>> >>> >>>>>>>>> Please can you help me to fix this as i really need to send >>> >>>>>>>>> out my >>> >>>>>>>>> CV with >>> >>>>>>>>> the web site link, thank you. >>> >>>>>>>>> >>> >>>>>>>>> I am using: >>> >>>>>>>>> >>> >>>>>>>>> @virgin.net (email account) >>> >>>>>>>>> Outlook express 6 >>> >>>>>>>>> XP home service pack 2 >>> >>>>>>>>> Word 2002 >>> >>>>>>>>> adobe reader 9 >>> >>>>>>>>> avg free 8.5 >>> >>>>>>>>> windows firewall >>> >>> >>> >>> . >>> >>> . >>> > >
From: Zac Thompson on 29 Mar 2010 11:37 "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message news:uFE7OQ1zKHA.4752(a)TK2MSFTNGP04.phx.gbl... > > "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message > news:uFQFcUMuKHA.3408(a)TK2MSFTNGP06.phx.gbl... >> In no certain order... >> >> 1. Does a copy of the sent message show up in Sent Items folder? >> >> 2. Is the message found in your Virgin.net webmail inbox? >> >> 3. If you send the same PDF file as an attachment from your webmail page, >> does the message & attachment show up in either inbox? >> >> 4. If you do not convert the Word document to a PDF file and attach the >> DOC file to an email, does the message arrive in either inbox? >> >> 5. Has a(another) Norton or McAfee application ever been installed on the >> computer (e.g., a free-trial version that came preinstalled when you >> bought it)? >> >> 6. Why hasn't WinXP SP3 been installed yet? >> >> [Extended Support for WinXP SP2 ends on 10 July 2010. After that date, >> computers running WinXP SP2 will NOT be offered any further critical >> security updates, Automatic Updates will not work, and Windows Update >> website will not be accessible until SP3 is installed.] >> >> >> Mark wrote: >>> I have unistalled AVG using their removal tool as i did not unistal >>> fully. >>> Changed my mind and installed the Microsoft Security Essentials, which >>> has >>> updated and completed its first scan without any viruses found. >>> >>> Afterwards i then re-sent the message and still havent recieved it? >>> >>>> ok, thank you - i will reinstall tonight. I have been recomended >>>> another >>>> virus checker called >>>> comodo and might give that a try instead. >>>> >>>> "PA Bear [MS MVP]" wrote: >>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. [1] >>>>> This >>>>> time select the CUSTOM install option and do NOT install (i.e., >>>>> uncheck) >>>>> Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or >>>>> any >>>>> of the email scanning components. >>>>> >>>>> . Why you don't need your anti-virus to scan your email >>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>>> >>>>> ================ >>>>> [1] Or consider replacing AVG with Microsoft Security Essentials >>>>> (http://www.microsoft.com/security_essentials/default.aspx) or Avira >>>>> AntiVir >>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>>> both free and much more reliable than AVG IMHO. >>>>> >>>>> >>>>> Mark wrote: >>>>>> Yes, the pdf file is an attachment (with a web link in the text body) >>>>>> >>>>>> AVG is configured to set to scan incoming emails only - i have also >>>>>> tried >>>>>> turning this off and resending the message, but i makes no difference >>>>>> as >>>>>> the >>>>>> message still does not arrive (with a word file attachement and a web >>>>>> link in the message body)? >>>>>> >>>>>> I dont think the pdf file is a problem as i can send and recieve >>>>>> these. >>>>>> It seesm to be with word file attachements and web links with the >>>>>> message >>>>>> body. >>>>>> Thus if i attach a pdf file with this combination it never arrives? >>>>>> >>>>>> Thank you >>>>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>>>> >>>>>>> Is the PDF file an attachment? >>>>>>> >>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>>>>> -- >>>>>>> ~Robear Dyer (PA Bear) >>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>> >>>>>>> >>>>>>> Mark wrote: >>>>>>>> I am having problems trying to send a word document (with a web >>>>>>>> site >>>>>>>> hyperlink) and the same link in the message body of an email. The >>>>>>>> word >>>>>>>> file >>>>>>>> is my CV and the link relates to my web site where examples of my >>>>>>>> work >>>>>>>> can >>>>>>>> be found (i.e nothing dodgy, im just looking for a new job). The >>>>>>>> word >>>>>>>> document has also been converted as pdf with the web site link. >>>>>>>> Both >>>>>>>> document links work fine outside of outlook express. >>>>>>>> >>>>>>>> The message will send (can see the progress bar), but it is not >>>>>>>> recieved and >>>>>>>> does not show up on the virgin server? I have sent this to my self >>>>>>>> to >>>>>>>> proove >>>>>>>> this. If i re-send the message without the word document, with the >>>>>>>> hyperlink >>>>>>>> removed from the message body and only the pdf attached, it works >>>>>>>> fine? >>>>>>>> >>>>>>>> I have enabled pop3 on the virgin server, used the recent virgin >>>>>>>> message fix >>>>>>>> tool and un-checked "do not allow attachements" within oultook and >>>>>>>> still it >>>>>>>> wont send the discussed message? >>>>>>>> >>>>>>>> Please can you help me to fix this as i really need to send out my >>>>>>>> CV >>>>>>>> with >>>>>>>> the web site link, thank you. >>>>>>>> >>>>>>>> I am using: >>>>>>>> >>>>>>>> @virgin.net (email account) >>>>>>>> Outlook express 6 >>>>>>>> XP home service pack 2 >>>>>>>> Word 2002 >>>>>>>> adobe reader 9 >>>>>>>> avg free 8.5 >>>>>>>> windows firewall >> > >
From: Zac Thompson on 29 Mar 2010 11:45 "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message news:eO$cUW1zKHA.6112(a)TK2MSFTNGP05.phx.gbl... > > "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message > news:u1STwQ1zKHA.4328(a)TK2MSFTNGP04.phx.gbl... >> >> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message >> news:e417k4jvKHA.6140(a)TK2MSFTNGP05.phx.gbl... >>> YW & thanks for your feedback. >>> >>> Mark wrote: >>>> Hi, i have spoken to virgin again and it looks like they have blocked >>>> the >>>> links to my web sites because they consider them as spam etc - although >>>> i am >>>> just using a free host. Its pretty bad though that they do not send >>>> back a >>>> email fail message explaining why so you know whats going on! >>>> >>>> Anyway, i took your advice and set up a gmail account tonight and sent >>>> myself the message and it works fine. I think i will also use google >>>> sites >>>> to set up my web site as well just to be safe than sorry again. >>>> >>>> Thank you so much for your help. >>>> >>>> All the best, >>>> >>>> Mark >>>> >>>> "PA Bear [MS MVP]" wrote: >>>> >>>>> You could always get yourself a free Gmail or Hotmail account, both of >>>>> which can be accessed in OE. >>>>> >>>>> >>>>> Mark wrote: >>>>>> Changing could be my only choice then. I am certain i have been able >>>>>> to >>>>>> send >>>>>> massges like this in the past. Thus, if it is virgin i bet it is >>>>>> related >>>>>> to >>>>>> their recent email overhaul? >>>>>> >>>>>> All the best and thank you for your help >>>>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>>>> >>>>>>> You have no control over this, no. But you can get another ISP, >>>>>>> hopefully >>>>>>> one where any such scanning isn't as intrusive. >>>>>>> >>>>>>> Mark wrote: >>>>>>>> Thank you, is this something i have no control over, i.e. the >>>>>>>> virgin >>>>>>>> server? >>>>>>>> >>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>> >>>>>>>>> Then that leaves us with only one possible cause... >>>>>>>>> >>>>>>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver >>>>>>>>> >>>>>>>>> ....and or the recipient's incoming mailserver. >>>>>>>>> >>>>>>>>> >>>>>>>>> Mark wrote: >>>>>>>>>> Thank you, >>>>>>>>>> >>>>>>>>>> I have created a new identity, but it still doesnt work. >>>>>>>>>> >>>>>>>>>> All versions of Norton have been removed with the norton tool - >>>>>>>>>> this >>>>>>>>>> was >>>>>>>>>> one of the first things i did after re-formatting / fresh >>>>>>>>>> reinstall. I >>>>>>>>>> used >>>>>>>>>> the tool a few times to make sure!! >>>>>>>>>> >>>>>>>>>> Tonight i thought i would do one more test by sending the message >>>>>>>>>> to >>>>>>>>>> myself >>>>>>>>>> and a copy to my daughter via web mail. I received the message >>>>>>>>>> fine >>>>>>>>>> but >>>>>>>>>> my >>>>>>>>>> daughter did not? I have 5 email adresses with this account (1 of >>>>>>>>>> which >>>>>>>>>> is >>>>>>>>>> my daughters and is on a laptop rather than my pc). I tried it >>>>>>>>>> from >>>>>>>>>> each >>>>>>>>>> and got the same result - only the email address acount that i >>>>>>>>>> sent it >>>>>>>>>> from >>>>>>>>>> would recieve. Therefore i am not confident in sending out my CV >>>>>>>>>> this >>>>>>>>>> way >>>>>>>>>> as i cant be 100% sure that it will work? >>>>>>>>>> >>>>>>>>>> I just dont know what to do anymore, i think the traditional post >>>>>>>>>> will >>>>>>>>>> be >>>>>>>>>> the only way now? >>>>>>>>>> >>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>> >>>>>>>>>>> Since (1) a copy of the sent message (with the attachment) is >>>>>>>>>>> found >>>>>>>>>>> in >>>>>>>>>>> Sent >>>>>>>>>>> Items folder and since (2) no email scanning is involved now and >>>>>>>>>>> since >>>>>>>>>>> (3) >>>>>>>>>>> you do not see the same behavior when sending via the webmail >>>>>>>>>>> page >>>>>>>>>>> and >>>>>>>>>>> since (4) you are not sending via the same outgoing mailserver >>>>>>>>>>> when >>>>>>>>>>> sending via the webmail page as when sending from OE, [<whew>] I >>>>>>>>>>> can >>>>>>>>>>> only >>>>>>>>>>> think of three possible causes for the behavior: >>>>>>>>>>> >>>>>>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >>>>>>>>>>> >>>>>>>>>>> 2. A corrupt identity; and/or >>>>>>>>>>> >>>>>>>>>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial >>>>>>>>>>> /was/ >>>>>>>>>>> reinstalled when you did the clean install of Windows using the >>>>>>>>>>> disk >>>>>>>>>>> that >>>>>>>>>>> came with the computer or the hidden Recovery partition). >>>>>>>>>>> >>>>>>>>>>> You have no control over #1 so first see if the behavior >>>>>>>>>>> persists >>>>>>>>>>> when >>>>>>>>>>> sending such an email with your mail account set-up in a new >>>>>>>>>>> identity >>>>>>>>>>> (File | >>>>>>>>>>> Identities | Add new identity). >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Mark wrote: >>>>>>>>>>>> I am sorry, i posted the last reply twice and dont know how to >>>>>>>>>>>> remove >>>>>>>>>>>> the >>>>>>>>>>>> duplicate? >>>>>>>>>>>> >>>>>>>>>>>> Anyway, i have tried sending the same full message both from >>>>>>>>>>>> outlook >>>>>>>>>>>> and >>>>>>>>>>>> webmail. It only works via webmail and this seems to be my only >>>>>>>>>>>> option >>>>>>>>>>>> at >>>>>>>>>>>> the minute. But i would like to try and sort it out through >>>>>>>>>>>> outlook >>>>>>>>>>>> as >>>>>>>>>>>> well >>>>>>>>>>>> please? >>>>>>>>>>>> >>>>>>>>>>>>> thank you - please find below the answers: >>>>>>>>>>>>> >>>>>>>>>>>>> 1. Yes >>>>>>>>>>>>> >>>>>>>>>>>>> 2. No >>>>>>>>>>>>> >>>>>>>>>>>>> 3 + 4a. Separate messages with no message text, from virgin >>>>>>>>>>>>> webmail: >>>>>>>>>>>>> >>>>>>>>>>>>> Word - yes to both >>>>>>>>>>>>> PDF - yes to both >>>>>>>>>>>>> >>>>>>>>>>>>> 3 + 4b. Separate messages with message text + web link, from >>>>>>>>>>>>> virgin >>>>>>>>>>>>> webmail: >>>>>>>>>>>>> >>>>>>>>>>>>> Word - yes to both >>>>>>>>>>>>> PDF - yes to both >>>>>>>>>>>>> >>>>>>>>>>>>> 3 + 4c. 1 message with message text + web link, from virgin >>>>>>>>>>>>> webmail: >>>>>>>>>>>>> >>>>>>>>>>>>> Word + pdf in same message- yes to both >>>>>>>>>>>>> >>>>>>>>>>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 >>>>>>>>>>>>> and >>>>>>>>>>>>> 360 >>>>>>>>>>>>> purchsed later and all removed will norton tool after >>>>>>>>>>>>> subscription >>>>>>>>>>>>> ended. >>>>>>>>>>>>> Reformated since to windows only (i.e no extra software as >>>>>>>>>>>>> included >>>>>>>>>>>>> with >>>>>>>>>>>>> packard bell pc). >>>>>>>>>>>>> >>>>>>>>>>>>> 6. I havent had time to do a back up first and not prepared to >>>>>>>>>>>>> risk >>>>>>>>>>>>> installing SP3 until i do so (was going to do it over >>>>>>>>>>>>> Christmas >>>>>>>>>>>>> 2009). >>>>>>>>>>>>> Only >>>>>>>>>>>>> have a CDR drive to back up 11gb and just dont have the time >>>>>>>>>>>>> at the >>>>>>>>>>>>> minute. >>>>>>>>>>>>> Not intending on purchasing a external drive. >>>>>>>>>>>>> >>>>>>>>>>>>> I spent 2hrs with virgin yesterday using their on line chat >>>>>>>>>>>>> who >>>>>>>>>>>>> accesed >>>>>>>>>>>>> my >>>>>>>>>>>>> pc. They could not fix it and said they would come back with a >>>>>>>>>>>>> solution, >>>>>>>>>>>>> which they havent as yet. >>>>>>>>>>>>> >>>>>>>>>>>>> But after answering your questions i have decided to send the >>>>>>>>>>>>> intended >>>>>>>>>>>>> message again from outlook - send, goes into sent folder but >>>>>>>>>>>>> does >>>>>>>>>>>>> not >>>>>>>>>>>>> arrive in my inbox or at virgin. I think by the sound of >>>>>>>>>>>>> things it >>>>>>>>>>>>> must >>>>>>>>>>>>> be >>>>>>>>>>>>> to do with outlook on my pc? >>>>>>>>>>>>> >>>>>>>>>>>>> Hopefully this will shed a bit of light onto this strange >>>>>>>>>>>>> problem? >>>>>>>>>>>>> >>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>> >>>>>>>>>>>>>> In no certain order... >>>>>>>>>>>>>> >>>>>>>>>>>>>> 1. Does a copy of the sent message show up in Sent Items >>>>>>>>>>>>>> folder? >>>>>>>>>>>>>> >>>>>>>>>>>>>> 2. Is the message found in your Virgin.net webmail inbox? >>>>>>>>>>>>>> >>>>>>>>>>>>>> 3. If you send the same PDF file as an attachment from your >>>>>>>>>>>>>> webmail >>>>>>>>>>>>>> page, >>>>>>>>>>>>>> does the message & attachment show up in either inbox? >>>>>>>>>>>>>> >>>>>>>>>>>>>> 4. If you do not convert the Word document to a PDF file and >>>>>>>>>>>>>> attach >>>>>>>>>>>>>> the >>>>>>>>>>>>>> DOC file to an email, does the message arrive in either >>>>>>>>>>>>>> inbox? >>>>>>>>>>>>>> >>>>>>>>>>>>>> 5. Has a(another) Norton or McAfee application ever been >>>>>>>>>>>>>> installed >>>>>>>>>>>>>> on >>>>>>>>>>>>>> the >>>>>>>>>>>>>> computer (e.g., a free-trial version that came preinstalled >>>>>>>>>>>>>> when >>>>>>>>>>>>>> you >>>>>>>>>>>>>> bought it)? >>>>>>>>>>>>>> >>>>>>>>>>>>>> 6. Why hasn't WinXP SP3 been installed yet? >>>>>>>>>>>>>> >>>>>>>>>>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After >>>>>>>>>>>>>> that >>>>>>>>>>>>>> date, >>>>>>>>>>>>>> computers running WinXP SP2 will NOT be offered any further >>>>>>>>>>>>>> critical >>>>>>>>>>>>>> security updates, Automatic Updates will not work, and >>>>>>>>>>>>>> Windows >>>>>>>>>>>>>> Update >>>>>>>>>>>>>> website will not be accessible until SP3 is installed.] >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>>> I have unistalled AVG using their removal tool as i did not >>>>>>>>>>>>>>> unistal >>>>>>>>>>>>>>> fully. Changed my mind and installed the Microsoft Security >>>>>>>>>>>>>>> Essentials, >>>>>>>>>>>>>>> which has updated and completed its first scan without any >>>>>>>>>>>>>>> viruses >>>>>>>>>>>>>>> found. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Afterwards i then re-sent the message and still havent >>>>>>>>>>>>>>> recieved >>>>>>>>>>>>>>> it? >>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> ok, thank you - i will reinstall tonight. I have been >>>>>>>>>>>>>>>> recomended >>>>>>>>>>>>>>>> another >>>>>>>>>>>>>>>> virus checker called >>>>>>>>>>>>>>>> comodo and might give that a try instead. >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG >>>>>>>>>>>>>>>>> Free >>>>>>>>>>>>>>>>> 9.0. >>>>>>>>>>>>>>>>> [1] >>>>>>>>>>>>>>>>> This >>>>>>>>>>>>>>>>> time select the CUSTOM install option and do NOT install >>>>>>>>>>>>>>>>> (i.e., >>>>>>>>>>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, >>>>>>>>>>>>>>>>> Security >>>>>>>>>>>>>>>>> toolbar, or any of the email scanning components. >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> . Why you don't need your anti-virus to scan your email >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> ================ >>>>>>>>>>>>>>>>> [1] Or consider replacing AVG with Microsoft Security >>>>>>>>>>>>>>>>> Essentials >>>>>>>>>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) >>>>>>>>>>>>>>>>> or >>>>>>>>>>>>>>>>> Avira >>>>>>>>>>>>>>>>> AntiVir >>>>>>>>>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>>>>>>>>>>>>>>> both free and much more reliable than AVG IMHO. >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>>>>>> Yes, the pdf file is an attachment (with a web link in >>>>>>>>>>>>>>>>>> the >>>>>>>>>>>>>>>>>> text >>>>>>>>>>>>>>>>>> body) >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> AVG is configured to set to scan incoming emails only - i >>>>>>>>>>>>>>>>>> have >>>>>>>>>>>>>>>>>> also >>>>>>>>>>>>>>>>>> tried >>>>>>>>>>>>>>>>>> turning this off and resending the message, but i makes >>>>>>>>>>>>>>>>>> no >>>>>>>>>>>>>>>>>> difference >>>>>>>>>>>>>>>>>> as >>>>>>>>>>>>>>>>>> the >>>>>>>>>>>>>>>>>> message still does not arrive (with a word file >>>>>>>>>>>>>>>>>> attachement >>>>>>>>>>>>>>>>>> and >>>>>>>>>>>>>>>>>> a >>>>>>>>>>>>>>>>>> web >>>>>>>>>>>>>>>>>> link in the message body)? >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> I dont think the pdf file is a problem as i can send and >>>>>>>>>>>>>>>>>> recieve >>>>>>>>>>>>>>>>>> these. It seesm to be with word file attachements and web >>>>>>>>>>>>>>>>>> links >>>>>>>>>>>>>>>>>> with >>>>>>>>>>>>>>>>>> the message >>>>>>>>>>>>>>>>>> body. >>>>>>>>>>>>>>>>>> Thus if i attach a pdf file with this combination it >>>>>>>>>>>>>>>>>> never >>>>>>>>>>>>>>>>>> arrives? >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Thank you >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> Is the PDF file an attachment? >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>>>>>>>>>>>>>>>>> -- >>>>>>>>>>>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>>>>>>>> I am having problems trying to send a word document >>>>>>>>>>>>>>>>>>>> (with a >>>>>>>>>>>>>>>>>>>> web >>>>>>>>>>>>>>>>>>>> site >>>>>>>>>>>>>>>>>>>> hyperlink) and the same link in the message body of an >>>>>>>>>>>>>>>>>>>> email. >>>>>>>>>>>>>>>>>>>> The >>>>>>>>>>>>>>>>>>>> word >>>>>>>>>>>>>>>>>>>> file >>>>>>>>>>>>>>>>>>>> is my CV and the link relates to my web site where >>>>>>>>>>>>>>>>>>>> examples >>>>>>>>>>>>>>>>>>>> of >>>>>>>>>>>>>>>>>>>> my >>>>>>>>>>>>>>>>>>>> work >>>>>>>>>>>>>>>>>>>> can >>>>>>>>>>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new >>>>>>>>>>>>>>>>>>>> job). >>> >> >> > >
From: Zac Thompson on 29 Mar 2010 11:45
"Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message news:OG%23TPW1zKHA.4656(a)TK2MSFTNGP05.phx.gbl... > > "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message > news:%23KeLTQ1zKHA.4328(a)TK2MSFTNGP04.phx.gbl... >> >> "Mark" <Mark(a)discussions.microsoft.com> wrote in message >> news:1DB8BFD1-62F4-4542-BEE2-C695317DB32E(a)microsoft.com... >>> thank you - please find below the answers: >>> >>> 1. Yes >>> >>> 2. No >>> >>> 3 + 4a. Separate messages with no message text, from virgin webmail: >>> >>> Word - yes to both >>> PDF - yes to both >>> >>> 3 + 4b. Separate messages with message text + web link, from virgin >>> webmail: >>> >>> Word - yes to both >>> PDF - yes to both >>> >>> 3 + 4c. 1 message with message text + web link, from virgin webmail: >>> >>> Word + pdf in same message- yes to both >>> >>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360 >>> purchsed later and all removed will norton tool after subscription >>> ended. >>> Reformated since to windows only (i.e no extra software as included with >>> packard bell pc). >>> >>> 6. I havent had time to do a back up first and not prepared to risk >>> installing SP3 until i do so (was going to do it over Christmas 2009). >>> Only >>> have a CDR drive to back up 11gb and just dont have the time at the >>> minute. >>> Not intending on purchasing a external drive. >>> >>> I spent 2hrs with virgin yesterday using their on line chat who accesed >>> my >>> pc. They could not fix it and said they would come back with a solution, >>> which they havent as yet. >>> >>> But after answering your questions i have decided to send the intended >>> message again from outlook - send, goes into sent folder but does not >>> arrive >>> in my inbox or at virgin. I think by the sound of things it must be to >>> do >>> with outlook on my pc? >>> >>> Hopefully this will shed a bit of light onto this strange problem? >>> >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>> In no certain order... >>>> >>>> 1. Does a copy of the sent message show up in Sent Items folder? >>>> >>>> 2. Is the message found in your Virgin.net webmail inbox? >>>> >>>> 3. If you send the same PDF file as an attachment from your webmail >>>> page, >>>> does the message & attachment show up in either inbox? >>>> >>>> 4. If you do not convert the Word document to a PDF file and attach the >>>> DOC >>>> file to an email, does the message arrive in either inbox? >>>> >>>> 5. Has a(another) Norton or McAfee application ever been installed on >>>> the >>>> computer (e.g., a free-trial version that came preinstalled when you >>>> bought >>>> it)? >>>> >>>> 6. Why hasn't WinXP SP3 been installed yet? >>>> >>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that date, >>>> computers running WinXP SP2 will NOT be offered any further critical >>>> security updates, Automatic Updates will not work, and Windows Update >>>> website will not be accessible until SP3 is installed.] >>>> >>>> >>>> Mark wrote: >>>> > I have unistalled AVG using their removal tool as i did not unistal >>>> > fully. >>>> > Changed my mind and installed the Microsoft Security Essentials, >>>> > which has >>>> > updated and completed its first scan without any viruses found. >>>> > >>>> > Afterwards i then re-sent the message and still havent recieved it? >>>> > >>>> >> ok, thank you - i will reinstall tonight. I have been recomended >>>> >> another >>>> >> virus checker called >>>> >> comodo and might give that a try instead. >>>> >> >>>> >> "PA Bear [MS MVP]" wrote: >>>> >>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. >>>> >>> [1] >>>> >>> This >>>> >>> time select the CUSTOM install option and do NOT install (i.e., >>>> >>> uncheck) >>>> >>> Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, >>>> >>> or any >>>> >>> of the email scanning components. >>>> >>> >>>> >>> . Why you don't need your anti-virus to scan your email >>>> >>> >>>> >>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>> >>> >>>> >>> ================ >>>> >>> [1] Or consider replacing AVG with Microsoft Security Essentials >>>> >>> (http://www.microsoft.com/security_essentials/default.aspx) or >>>> >>> Avira >>>> >>> AntiVir >>>> >>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>> >>> both free and much more reliable than AVG IMHO. >>>> >>> >>>> >>> >>>> >>> Mark wrote: >>>> >>>> Yes, the pdf file is an attachment (with a web link in the text >>>> >>>> body) >>>> >>>> >>>> >>>> AVG is configured to set to scan incoming emails only - i have >>>> >>>> also >>>> >>>> tried >>>> >>>> turning this off and resending the message, but i makes no >>>> >>>> difference >>>> >>>> as >>>> >>>> the >>>> >>>> message still does not arrive (with a word file attachement and a >>>> >>>> web >>>> >>>> link in the message body)? >>>> >>>> >>>> >>>> I dont think the pdf file is a problem as i can send and recieve >>>> >>>> these. >>>> >>>> It seesm to be with word file attachements and web links with the >>>> >>>> message >>>> >>>> body. >>>> >>>> Thus if i attach a pdf file with this combination it never >>>> >>>> arrives? >>>> >>>> >>>> >>>> Thank you >>>> >>>> >>>> >>>> "PA Bear [MS MVP]" wrote: >>>> >>>> >>>> >>>>> Is the PDF file an attachment? >>>> >>>>> >>>> >>>>> Is AVG configured to scan incoming and outgoing mail? >>>> >>>>> -- >>>> >>>>> ~Robear Dyer (PA Bear) >>>> >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>> >>>>> >>>> >>>>> >>>> >>>>> Mark wrote: >>>> >>>>>> I am having problems trying to send a word document (with a web >>>> >>>>>> site >>>> >>>>>> hyperlink) and the same link in the message body of an email. >>>> >>>>>> The >>>> >>>>>> word >>>> >>>>>> file >>>> >>>>>> is my CV and the link relates to my web site where examples of >>>> >>>>>> my >>>> >>>>>> work >>>> >>>>>> can >>>> >>>>>> be found (i.e nothing dodgy, im just looking for a new job). The >>>> >>>>>> word >>>> >>>>>> document has also been converted as pdf with the web site link. >>>> >>>>>> Both >>>> >>>>>> document links work fine outside of outlook express. >>>> >>>>>> >>>> >>>>>> The message will send (can see the progress bar), but it is not >>>> >>>>>> recieved and >>>> >>>>>> does not show up on the virgin server? I have sent this to my >>>> >>>>>> self to >>>> >>>>>> proove >>>> >>>>>> this. If i re-send the message without the word document, with >>>> >>>>>> the >>>> >>>>>> hyperlink >>>> >>>>>> removed from the message body and only the pdf attached, it >>>> >>>>>> works >>>> >>>>>> fine? >>>> >>>>>> >>>> >>>>>> I have enabled pop3 on the virgin server, used the recent virgin >>>> >>>>>> message fix >>>> >>>>>> tool and un-checked "do not allow attachements" within oultook >>>> >>>>>> and >>>> >>>>>> still it >>>> >>>>>> wont send the discussed message? >>>> >>>>>> >>>> >>>>>> Please can you help me to fix this as i really need to send out >>>> >>>>>> my CV >>>> >>>>>> with >>>> >>>>>> the web site link, thank you. >>>> >>>>>> >>>> >>>>>> I am using: >>>> >>>>>> >>>> >>>>>> @virgin.net (email account) >>>> >>>>>> Outlook express 6 >>>> >>>>>> XP home service pack 2 >>>> >>>>>> Word 2002 >>>> >>>>>> adobe reader 9 >>>> >>>>>> avg free 8.5 >>>> >>>>>> windows firewall >>>> >>>> . >>>> >> >> > > |